Chatter - Salesforce.com
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This document provides an overview and introduction to Chatter, Salesforce's new real-time enterprise collaboration product. It highlights key features like profiles, status updates, feeds and filters that allow users to stay up-to-date on important information. Examples are given of how Chatter could help users close more deals, resolve cases faster, and be more productive by easily finding relevant updates and experts. Mobile access is also discussed. In conclusion, it directs the reader to Salesforce sites for more information on Chatter.
Chatter - Salesforce.com
- 2. Safe Harbor Safe harbor statement under the Private Securities Litigation Reform Act of 1995: This presentation may contain forward-looking statements that involve risks, uncertainties, and assumptions. If any such uncertainties materialize or if any of the assumptions proves incorrect, the results of salesforce.com, inc. could differ materially from the results expressed or implied by the forward-looking statements we make. All statements other than statements of historical fact could be deemed forward-looking, including any projections of subscriber growth, earnings, revenues, or other financial items and any statements regarding strategies or plans of management for future operations, statements of belief, any statements concerning new, planned, or upgraded services or technology developments and customer contracts or use of our services. The risks and uncertainties referred to above include – but are not limited to – risks associated with developing and delivering new functionality for our service, our new business model, our past operating losses, possible fluctuations in our operating results and rate of growth, interruptions or delays in our Web hosting, breach of our security measures, the immature market in which we operate, our relatively limited operating history, our ability to expand, retain, and motivate our employees and manage our growth, new releases of our service and successful customer deployment, our limited history reselling non-salesforce.com products, and utilization and selling to larger enterprise customers. Further information on potential factors that could affect the financial results of salesforce.com, inc. is included in our annual report on Form 10-K filed and our quarterly report for the most recent fiscal quarter ended January 31, 2009. These documents are available on the SEC Filings section of the Investor Information section of our Web site. Any unreleased services or features referenced in this or other press releases or public statements are not currently available and may not be delivered on time or at all. Customers who purchase our services should make the purchase decisions based upon features that are currently available. Salesforce.com, inc. assumes no obligation and does not intend to update these forward-looking statements.
- 3. Today, It’s Impossible To Stay On Top of Everything
- 4. Too Often We Miss Out On Critical Information Missed connecting with A Pricing Expert Missed the new Product Updates Missed a critical Customer Update Lost A Deal Angry Customer Order Delayed
- 5. Why? Collaboration Tools Make You Do All the Work Microsoft Sharepoint Lotus Notes
- 6. Facebook Shows Us A Smarter Way The Economist November 2009 Status Updates . Profiles . Feeds . Filters
- 7. Collaboration Moving to the Cloud 1980’s Work Group Computing 2000s Intranet Computing Today Social Computing Lotus Notes Novell GroupWise SharePoint Groove File Sharing
- 8. Introducing Chatter: Real-time Enterprise Collaboration Easy to Use: Works like Facebook Trusted: Relevant: Secure, private application Choose the people, documents, and apps to follow Dominic Shine CIO, Reed Exhibitions
- 9. Know It Now Across Your Entire Company Know what experts say and close more deals and cases Know what documents have changed and make better decisions Know what’s data has been updated and be more productive Green Media Opportunity Amount increased to $50,100. Competitive Overview updated with competitors’ latest pricing. Livian L. The X5000 router will solve their problem.
- 10. Status Updates Profiles Security & Sharing Model Feeds Groups Document Sharing App Updates
- 12. Increase Satisfaction in the Service Cloud with Chatter Connect with Experts Across Your Company Share The Best Answers In Real-Time Resolve Cases Faster
- 13. Close More Deals in the Sales Cloud with Chatter Discover new experts Actively “connect-the-dots” Increase productivity Stay On Top Of Your Deals
- 14. Chatter Mobile News Feed tab shows updates on all subscribed feeds. Tapping on the post opens the entire conversation. Tapping on a highlighted link takes you straight to that record. Tapping on any user photo shows the new user detail screen. Selecting the User Feed will show recent updates.
- 15. Fujitsu Is Now Live With Chatter Laeres Patton Director of Sales
- 16. Find Out More Information http://www.salesforce. com/chatter/getstarted http://developer.force.com/chatter https://sites.secure.force.com/ideaexchange http://sites.force.com/appexchange/
Editor's Notes
- #2: The Collaboration Cloud is built on the same system as the Sales and Service Clouds. It’s all one service, integrated together.
- #8: Shift has now moved to platforms Companies can now build applications in the cloud
- #11: Salesforce Chatter includes Profiles: You can customize your profile, you can report on it, query it. Status updates: “what am I doing?” Feeds: Inside your profile, dashboards, any and all objects. Groups: You can set up any group, like competitive groups, or product groups. Social Apps: Your apps are talking to you. They all have feeds. They are all participating in the system. Social Content: All the content is deeply integrated into the system. Security & Sharing: Keep your private information safe. Unlike Facebook and Twitter, requirements for business are different. Facebook & Twitter: You can securely receive information, and at your discretion, post back to it. Appexchange: Deep integration with all of the apps built on our platform.
- #13: What we’re going to deliver is a facebook for the enterprise. It uses key concepts from consumer services.
- #14: What we’re going to deliver is a facebook for the enterprise. It uses key concepts from consumer services.