Orlando SFDC User Group 6/2010
1 like467 views
This document summarizes an agenda for a Salesforce user group meeting. The agenda includes a live Chatter demo and presentation, open discussion, announcements on self-help resources and upcoming events. It also provides links to resources for using Chatter and getting started with the Salesforce community. In addition, it lists upcoming events including a feature review at the next user group meeting and information on the annual Dreamforce conference in the fall.
Orlando SFDC User Group 6/2010
- 1. CRM Success In The CloudOrlando Salesforce.com User GroupOctober 2009Formed July 2008
- 4. Twitter – http://twitter.com/OrlandoSFDC | @OrlandoSFDCOrlando Salesforce User GroupJune 2010 MeetupThank You Riptide!Welcome to……Please sign in, create your name badge and help yourself to breakfast. We will begin at 9:00am.
- 5. Agenda 8:30a : Arrival/Checkin - Coffee/Pastries will be Served. 8:45a : Welcome & Introductions 9:00a : Live Chatter Demo & Presentation 9:15a : Open Discussion - What do you want to talk about?10:00a : Self Help Resources & Upcoming Events10:30a : Announcements & Close of Meeting
- 7. Safe HarborSafe harbor statement under the Private Securities Litigation Reform Act of 1995: This presentation may contain forward-looking statements that involve risks, uncertainties, and assumptions. If any such uncertainties materialize or if any of the assumptions proves incorrect, the results of salesforce.com, inc. could differ materially from the results expressed or implied by the forward-looking statements we make. All statements other than statements of historical fact could be deemed forward-looking, including any projections of subscriber growth, earnings, revenues, or other financial items and any statements regarding strategies or plans of management for future operations, statements of belief, any statements concerning new, planned, or upgraded services or technology developments and customer contracts or use of our services.The risks and uncertainties referred to above include – but are not limited to – risks associated with developing and delivering new functionality for our service, our new business model, our past operating losses, possible fluctuations in our operating results and rate of growth, interruptions or delays in our Web hosting, breach of our security measures, the immature market in which we operate, our relatively limited operating history, our ability to expand, retain, and motivate our employees and manage our growth, new releases of our service and successful customer deployment, our limited history reselling non-salesforce.com products, and utilization and selling to larger enterprise customers. Further information on potential factors that could affect the financial results of salesforce.com, inc. is included in our quarterly report on Form 10-K for the fiscal year ended January 31, 2010 and our other filings. These documents are available on the SEC Filings section of the Investor Information section of our Web site. Any unreleased services or features referenced in this or other press releases or public statements are not currently available and may not be delivered on time or at all. Customers who purchase our services should make the purchase decisions based upon features that are currently available. Salesforce.com, inc. assumes no obligation and does not intend to update these forward-looking statements.
- 8. Collaboration Moving to the CloudSharePointGrooveFile SharingLotus NotesNovell GroupWise1980’sWork Group Computing2000sIntranet ComputingTodayCollaborative Computing
- 9. Social AppsGroupsSocial ContentSecurity & Sharing ModelFeedsStatus UpdatesProfiles
- 11. Today, It’s Impossible To Stay On Top of EverythingMark SilberQualcomm
- 12. Too Often We Miss Out On Critical InformationIt’s frustrating hearing about a…Problem at a key customerColleague who knew a key decision makerChange in pricingAfter you lost the dealAfter sending the proposal to the customerAfter the customer has left
- 13. MicrosoftSharePointLotusNotesWhy? Collaboration Tools Make You Do All the Work
- 14. The EconomistNovember 2009Status Updates . Profiles . Feeds . FiltersFacebook Shows Us A Smarter Way
- 15. Bob IgerCEO, The Walt Disney CompanyFortune Brainstorm Tech 2009On Facebook, The Insights Come To You
- 16. What if enterprise collaboration worked like Facebook?But was private, secure, and trusted?
- 18. Demo Linkshttp://www.youtube.com/watch?v=puydh-ey_2k&feature=player_embedded#!Salesforce User Group Leadershttp://www.youtube.com/watch?v=puydh-ey_2k&feature=player_embedded#!Chatter Dev OrgLaeres PattonDirector of Sales
- 20. A Collaborative Effort With Your ResourcesCustomer Education Premier Support Customer SuccessCustomer Customer Account TeamProfessional Services PartnersCustomer 17
- 21. Overview of Resources, How to Contact salesforce.comTour the Self Help ResourcesCommunity Getting Started and Best Practice Blogs, IdeaExchange, AppExchange, Help & TrainingSelf Guided Success Advisor: Success GeniePlug into the CommunityLocal User Groups, Insights, Admin communication (PAR), Blogs, Local EventsWhere to Get HelpLog a caseAE point of contact
- 22. Next StepsHow to Learn More, Getting Trained, Getting up to SpeedFree online courses: Help & Training role based training, Training Services Site, Recorded Training to get startedNeed More Assistance?Services: Consulting / Partner, Support and Training and Certification
- 23. Summary of ResourcesYour need
- 24. User ChecklistCreate a community profile
- 25. Explore our training video library to help you get started
- 26. Watch the “How it Works” Videos:
- 27. Community
- 28. Getting Started
- 29. IdeaExchange
- 30. User Groups
- 31. Create your personalized action plan with Success Genie
- 32. Sign up with a local user group
- 33. Login and create a screen name to IdeaExchange with your Salesforce user name and passwordUpcoming Events
- 34. Summer ‘10Feature Review at Next Month’s Meeting !
Editor's Notes
- #3: The Collaboration Cloud is built on the same system as the Sales and Service Clouds. It’s all one service, integrated together.
- #6: Salesforce Chatter includesProfiles: You can customize your profile, you can report on it, query it.Status updates: “what am I doing?”Feeds: Inside your profile, dashboards, any and all objects.Groups: You can set up any group, like competitive groups, or product groups.Social Apps: Your apps are talking to you. They all have feeds. They are all participating in the system.Social Content: All the content is deeply integrated into the system.Security & Sharing: Keep your private information safe. Unlike Facebook and Twitter, requirements for business are different.Facebook & Twitter: You can securely receive information, and at your discretion, post back to it.Appexchange: Deep integration with all of the apps built on our platform.