CiL11 MultiGens & Tech Change
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This document discusses managing a multigenerational library workforce. It outlines the birth years and key characteristics of four generations currently in the workforce: Veterans, Baby Boomers, Generation X, and Generation Y. It identifies three main factors that impact library workflows: technology, skill sets, and infrastructure. The document proposes that effective workflow redesign requires considering how these three factors interact with the personality traits and needs of each generation.
CiL11 MultiGens & Tech Change
- 1. MANAGING THE MULTIGENERATIONAL LIBRARY: WORKFLOWS, MULTIGENS & TECH CHANGE Colleen S. Harris Head of Access Services University of Tennessee at Chattanooga colleen-harris@utc.edu http://guardienne.blogspot.com
- 2. THE VETERANS: DOB 1900-1943 Moving on up…or not The “Job Well Done” generation Traditional “family values” and “work ethic” generation Hourly work to earn wage, not reward based on outcomes Photo by Alan Light: http://www.flickr.com/photos/alan-light/211193458/
- 3. BABY BOOMERS: DOB 1943-1960 Raised during positive, optimistic time of economic expansion Altered traditional family roles Accumulated debt Original “workaholics” Largest part of workforce http://alumni.indiana.edu/magazine/issues/200701/abbieroad.shtml
- 4. GEN X: DOB 1960-1980 Sociopolitically aware Economic free agents Outcome oriented Fast feedback Work/Life balance http://sevensassysisters.com/wp-content/uploads/2010/07/Judd-Nelson-225x300.jpg
- 5. GEN Y: DOB 1980-1994 Multitaskers Work in teams Tech facile Enthusiasm Internal gratification> reward High need for praise Opportunity job- hoppers Outnumber Gen X 80 million to 44 million http://youngwomenmisbehavin.com/2009/12/07/misbehavin-notification-gen-y-gets-some-needed-attention/
- 6. MILLENIALS/GEN-M: DOB POST-1994 Tech facility Adaptable Creative Inability to concentrate on one thing at length/ born multitaskers
- 7. STRESSORS http://gawker.com/#!5646092/sad-keanu-eats-a-cupcake http://www.weirdpicturearchive.com/pics/rk-possum.php
- 8. 3 WORKFLOW FACTORS TECHNOLOGY SKILL SETS INFRASTRUCTURE
- 9. ELECTRONIC COURSE RESERVES Infrastructure & Skill-set Issues Infrastructure Job descriptions Management assumptions Workplace culture Skill Sets http://www.cyberdesignz.com/blog/wp-content/uploads/2009/12/website-design- factors.jpg
- 10. Webscale Management System(WMS) Technology
- 11. PENDING ILL UNIT REVAMP: Trifecta • Technology • Infrastructure • Skill Sets http://www.imageware.de/en/solutions/book-scanner/bookeye-4-kiosk/
- 12. TAKEAWAYS FOR WORKFLOW REDESIGN TECHNOLOGY SKILL SETS INFRASTRUCTURE PERSONALITY/GENERATIONAL FACTORS
- 13. Colleen S. Harris Head of Access Services University of Tennessee at Chattanooga colleen-harris@utc.edu warmaiden on most social networks