Claro Toolkit
for networked business models
Copyright Claro Partners Inc. Aldo de Jong, aldo@claroventures.org
Please DO NOT reproduce or use models without crediting Claro
Partners and DO NOT share further without Aldo’s consent.
aldo@startupbootcamp.org
Learning goals Interview guide Idea generation Asset mapping
Stakeholders maps Interview debrief Value proposition Network effects
Hypothesis validation User profile Design principles Distribution of control
Criteria based decision
Human needs
framework
Service architecture
Networked business
lifecycle
Customer journey Service blueprint
Claro business
model canvas
Heroes journey map Prototyping Value capture
Competition framework Idea storyboarding
Positioning canvas Value exchange
Revenue estimation
Cost estimation
Claro Toolkit - for networked business models
Goal framing External Solution Corporate + partnership
Understand
users and context
Design a
unique solution
Build a strategic
advantage
Define goals and take
objective decisions
5 15 37 63
7 17 39 65
9 21 41 67
11 23 43 69
25 45 73
27 47 75
31 51
33 53
57
59
4
How to use this toolkit
Tool name
Tool description
When to use it
Instructions
Template and example
Value exchange
A way to visually represent the relationships,
and value exchanged, between different players
involved in the production, delivery and use of a
specific concept. This will first help you have a
complete view of the actors’ motivations, and
then to improve the service thinking holistically.
Iterate solution
Prototype
1
2
3
MAP STAKEHOLDERS AND IDENTIFY VALUES EXCHANGED
Identify the different stakeholders involved in the production,
delivery and use of the concept. Write down on a table who gives,
and receives, what.
REPRESENT VALUE EXCHANGED GRAPHICALLY
Use lines and arrows to represent the value exchange among
these players. Keep in mind that value can be: assets, labour,
salary, data, payments, connections, knowledge, skills, etc.
PRIORITISE
If there are many players or types of value being exchanged,
prioritise and select the ones that are more significant for your
narrative.
Launch
Implement
56
Value Exchange
Who are the actors?
When is value created
for each?
Who do you think is more
willing to pay?
Are there 3th parties who
could also pay?
Map out the value exchange
57
Value Exchange
Partner Corporate Customer
Partner
Corporate
Customer
75
Claro Business Model Canvas
This is an evolution of the original and lean start-
up canvases. It is particularly useful for both
analysing existing and designing new business
models which involve multiple players.
1
3
IDENTIFY WHAT IS YOUR CONTEXTUAL SCENARIO
To best use the canvas, you must first identify what is your situation.
At what stage of the innovation process are you? Are you developing
a solution with a partner you already identified or not?
IF YOU ARE USING THE CANVAS TO IDEATE A SOLUTION
WITHOUT A PARTNER IN MIND
Start on the left of the canvas and write down the actors involved in
the use-case context you have in mind. Then as you define the
solution, you will see if one of the actors would be suitable for
Corporate to partner with. You can then write it down on the top
right part of the canvas (Corporate + ___ ), and proceed to analysing
the delivery of the service based on this scope.
IF YOU ALREADY KNOW WHO YOUR PARTNER IS
Start by writing the partner’s name on the top right. In this situation
the ideation / iteration of the solution comes at the end, based on a
parallel analysis of both the context and the capabilities of Corporate
+ Partner.
Develop concepts
Concept
2
Urbanites looking
for a flat
25 000 clients on year 1 x
yearly ARPU of $150 =
3,750,000
Agents
Terry Sheer
agencies
Online
Landlord looking for
renter
Agents looking to
match renter and
landlord
Pay a monthly fee
rather than an
upfront bond
6 months of rent
insured + damages
Pool of potential renters
already insured
Customer base
Underwriting
Expertise w/
similar product
Data on
reputation
of tenants
First mover
advantage +
network
effects
Claro business model canvas
Solution
Unfair Advantage
What prevents from being replicated?
Solution
Description including key features
Value exchange
Diagram representing the service visually
Assets
Material and immaterial, for SC and Partner(s)
Channels
How is the service delivered?
Synergies
What synergies exist with other
Corporate business models?
Value Proposition
Main benefit for the actor
Actors
Key external participants in the model
Problem Statement
What is the actor’s problem?
Alternatives
What are the substitutes for the solution?
Revenue
Main Revenue streams (volume x unit price)
Cost
Fixed and variable costs
Design a unique solution
Concept Name. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Date. . . . . . . . . . . . . . . . Version. . . . . . . . .
External
Understand users and context
Corporate + . . . . . . . .
Build a strategic advantage, autonomously or with partner(s)
Claro business model canvas
Adapted from the Business Model Canvas from A. Osterwalder and the Lean Startup Canvas from A. Maurya

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Claro Networked Business Model Canvas

  • 1. Claro Toolkit for networked business models
  • 2. Copyright Claro Partners Inc. Aldo de Jong, aldo@claroventures.org Please DO NOT reproduce or use models without crediting Claro Partners and DO NOT share further without Aldo’s consent. aldo@startupbootcamp.org
  • 3. Learning goals Interview guide Idea generation Asset mapping Stakeholders maps Interview debrief Value proposition Network effects Hypothesis validation User profile Design principles Distribution of control Criteria based decision Human needs framework Service architecture Networked business lifecycle Customer journey Service blueprint Claro business model canvas Heroes journey map Prototyping Value capture Competition framework Idea storyboarding Positioning canvas Value exchange Revenue estimation Cost estimation Claro Toolkit - for networked business models Goal framing External Solution Corporate + partnership Understand users and context Design a unique solution Build a strategic advantage Define goals and take objective decisions 5 15 37 63 7 17 39 65 9 21 41 67 11 23 43 69 25 45 73 27 47 75 31 51 33 53 57 59
  • 4. 4 How to use this toolkit Tool name Tool description When to use it Instructions Template and example
  • 5. Value exchange A way to visually represent the relationships, and value exchanged, between different players involved in the production, delivery and use of a specific concept. This will first help you have a complete view of the actors’ motivations, and then to improve the service thinking holistically. Iterate solution Prototype 1 2 3 MAP STAKEHOLDERS AND IDENTIFY VALUES EXCHANGED Identify the different stakeholders involved in the production, delivery and use of the concept. Write down on a table who gives, and receives, what. REPRESENT VALUE EXCHANGED GRAPHICALLY Use lines and arrows to represent the value exchange among these players. Keep in mind that value can be: assets, labour, salary, data, payments, connections, knowledge, skills, etc. PRIORITISE If there are many players or types of value being exchanged, prioritise and select the ones that are more significant for your narrative. Launch Implement
  • 6. 56 Value Exchange Who are the actors? When is value created for each? Who do you think is more willing to pay? Are there 3th parties who could also pay? Map out the value exchange
  • 7. 57 Value Exchange Partner Corporate Customer Partner Corporate Customer
  • 8. 75 Claro Business Model Canvas This is an evolution of the original and lean start- up canvases. It is particularly useful for both analysing existing and designing new business models which involve multiple players. 1 3 IDENTIFY WHAT IS YOUR CONTEXTUAL SCENARIO To best use the canvas, you must first identify what is your situation. At what stage of the innovation process are you? Are you developing a solution with a partner you already identified or not? IF YOU ARE USING THE CANVAS TO IDEATE A SOLUTION WITHOUT A PARTNER IN MIND Start on the left of the canvas and write down the actors involved in the use-case context you have in mind. Then as you define the solution, you will see if one of the actors would be suitable for Corporate to partner with. You can then write it down on the top right part of the canvas (Corporate + ___ ), and proceed to analysing the delivery of the service based on this scope. IF YOU ALREADY KNOW WHO YOUR PARTNER IS Start by writing the partner’s name on the top right. In this situation the ideation / iteration of the solution comes at the end, based on a parallel analysis of both the context and the capabilities of Corporate + Partner. Develop concepts Concept 2 Urbanites looking for a flat 25 000 clients on year 1 x yearly ARPU of $150 = 3,750,000 Agents Terry Sheer agencies Online Landlord looking for renter Agents looking to match renter and landlord Pay a monthly fee rather than an upfront bond 6 months of rent insured + damages Pool of potential renters already insured Customer base Underwriting Expertise w/ similar product Data on reputation of tenants First mover advantage + network effects Claro business model canvas
  • 9. Solution Unfair Advantage What prevents from being replicated? Solution Description including key features Value exchange Diagram representing the service visually Assets Material and immaterial, for SC and Partner(s) Channels How is the service delivered? Synergies What synergies exist with other Corporate business models? Value Proposition Main benefit for the actor Actors Key external participants in the model Problem Statement What is the actor’s problem? Alternatives What are the substitutes for the solution? Revenue Main Revenue streams (volume x unit price) Cost Fixed and variable costs Design a unique solution Concept Name. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Date. . . . . . . . . . . . . . . . Version. . . . . . . . . External Understand users and context Corporate + . . . . . . . . Build a strategic advantage, autonomously or with partner(s) Claro business model canvas Adapted from the Business Model Canvas from A. Osterwalder and the Lean Startup Canvas from A. Maurya