Cloud ERP Security: Guidelines for evaluation

Cloud ERP Security:
Guidelines for Evaluation
Nazli Yasemin Sahin
Department of Computer and Systems
Sciences
Degree project 30 HE credits
Degree subject (Computer and Systems Sciences)
Degree project at master level
Spring term 2013
Supervisor: Gustaf Juell-Skielse
Swedish title: Cloud ERP säkerhet: Riktlinjer för utvärdering

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Cloud ERP Security:
Guidelines for Evaluation
Nazli Yasemin Sahin
Abstract
The aim of this study is to investigate and discuss the potential security issues arising from
deploying of the cloud Enterprise Resource Planning technology, which may be inherent in the
conventional Enterprise Resource Planning systems and Cloud Computing. Literature reviews and
interviews point out some common concerns regarding cloud Enterprise Resource Planning but there
was dissidence between provider and customers perspectives. This study underlines the security
concerns both from user and provider perspectives in order to contribute current knowledge about the
Cloud Enterprise Resource Planning.
This study was conducted by applying a qualitative research methodology and six semi-structured
interviews with professionals on ERP, Cloud Computing and cloud ERP, both from user and provider
perspectives. During the interviews, it has found that cloud ERP technology can help users to reduce
burden of data security, availability and maintenance since the services established by Cloud ERP
provider. As a result of this study, observed security issues are data security, authentication&
authorization, architecture, threats, implementation of ERP and compliance. These security issues are
categorized into three headers according to their relevance: First, issues inherited from conventional
ERP systems and Cloud Computing, secondly new issues that arose with cloud ERP, and thirdly issues
to be solved by cloud ERP.
Keywords
Cloud Computing, Enterprise Resource Planning, cloud ERP, SaaS ERP, security.

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Acknowledgement
I would like to express my deep gratitude to my supervisor Gustaf Juell-Skielse for his patient
guidance, continuous support of this study. I would also like to thank Elin Uppström for her advice
and assistance at the beginning of this study.
It would not have been possible for me to write this Master’s thesis without the support of my
parents. I wish to thank my parents and friends for their inspiration and encouragement throughout my
study.

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Abbreviations
ERP- Enterprise Resource Planning
SMEs- Small and Medium Enterprises
TCO- Total Cost of Ownership
IMA- the Institute of Management Accountants
SaaS- Software as a Service
NIST- the National Institute of Standards and Technology
PaaS-Platform as a Service
IaaS- Infrastructure as a Service
ENISA- the European Network and Information Security Agency
PDA- Personal Digital Assistant
PII- Personally Identifiable Information
CA-Certificate Authority
SLA- Service Level Agreement
SSO- Single Sign On
VPN- Virtual Private Network
SSH- Secure Shell
IDS- Intrusion Detection System
IPS- Intrusion Prevention System
DPT-Data Prevention Tools
RBAC- Role Based Access Control
ID- Identifier
PKI- Public Key Infrastructure
SOX- Sarbanes Oxley Act.

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Table of Contents
1. Introduction ........................................................................................7
1.1 Background.................................................................................................. 7
1.2 Problem ....................................................................................................... 8
1.3 Research question......................................................................................... 9
2. Extended Background........................................................................11
2.1 Enterprise Resource Planning Issues...............................................................11
2.2 Cloud Computing Issues ...............................................................................13
2.3 Cloud ERP Issues .........................................................................................17
3. Method ..............................................................................................19
3.1 Choice of method.........................................................................................19
3.2 Applications of method .................................................................................20
4. Results ..............................................................................................23
4.1 Issues inherited from conventional ERP systems and Cloud Computing ...............23
4.2 New issues that arose with cloud ERP .............................................................26
4.3 Issues to be solved by cloud ERP ...................................................................27
5. Analysis.............................................................................................30
5.1 Issues inherited from conventional ERP systems and Cloud Computing ...............30
5.2 New issues that arose with cloud ERP .............................................................31
5.3 Issues to be solved by cloud ERP ...................................................................32
6.Discussion & Guidelines for Evaluation Security Issues of Cloud ERP 33
6.1 Data Security ..............................................................................................33
6.2 Authentication and Authorization ...................................................................34
6.3 Architectural Issues......................................................................................36
6.4 Implementation of ERP .................................................................................37
6.5 Compliance .................................................................................................37
6.7 Threats.......................................................................................................38
7. Conclusion.........................................................................................40
References ............................................................................................42
Appendix ...............................................................................................48
Interview Questions...........................................................................................48

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List of Tables
Table 1 Cloud Computing deployment models (ISACA, 2009, p.5) .................................................... 13
Table 2 Interview objects and types of the organization....................................................................... 23
Table 3 Data collected from semi-structured interviews....................................................................... 29
List of Figures
Figure 1. Modules of Enterprise Resource (Eskeli et al. 2010,p.4)....................................................... 11
Figure 2 Complexity of security in cloud environment (Subashini and Kavitha, 2011,p.2)................. 15

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1. Introduction
1.1 Background
Technology is changing and developing faster than ever before, and everyday people are faced with
new tools and services in their daily life. In contrast to the Earth’s rotation is slowing down and the
length of days increase, people are living their lives even faster by using technology in all aspects of
daily life1
. People have never been so close to managing the time, we opt to work faster and produce
more than the past couple of decades because technology allows us to do so. Technology has offered
unstoppable and instant changes that have a direct effect on our behavior, habits and the way we spend
our time. Today’s business is one of numerous examples: in order to remain competitive in business,
companies are seeking solutions that will help them make a profit and adjust their services in harmony
with current technology. For adjusting services, companies may require major changes in their current
system, tools and infrastructure that needed for business activities.
Enterprise Resource Planning (ERP) is one of the solutions that companies use in order to process
and manage their business data. ERP consist of different modules on a single integrated software
program. Previous alternatives of ERP systems consist of disjoint solutions for departments that in
turn make business decisions more challenging, time consuming and even more expensive. Thus,
multiple data had to be collected from different software solutions. As a result of that, separate
databases merged in a single report that may bring out some consequences such as duplicate, missing
or overwritten data on the databases. Many companies strive for centralized, accurate and timely
information that will help them make strong strategic decisions and gain competitive advantage over
their competitors. This make ERP solutions possible, where each high level decision center can have
access to aggregated information from the level directly below and can also “drill down” the
information system in order to obtain detailed information (Grabot et al. 2008). ERP helps to collect
and process business intelligence on the same platform by maintaining data in a common database for
all business modules such as finance, human resources and sales etc. (Zigman 2011) .
Recent technological developments pushed businesses even further through the introduction of a
new delivery model of services and infrastructures called Cloud Computing. By this technology,
companies reach their services around the globe securely with no location boundaries. Moreover,
companies can save unnecessary expenses while having higher, faster and more flexible
services. Now, companies can buy on-demand services as well as infrastructure to eliminate extra
investments on the company’s infrastructure by using cloud-based infrastructure. This is achieved with
the help of the cloud providers, who ensure the services such as keeping servers, related infrastructure
on their premises, selling their computer resources and computer power as Cloud Services.
This study investigates systems security and focuses on security issues related to ERP and, in
particular, ERP delivered as Cloud Services. This study will contribute to both research and practice
by suggesting a set of user guidelines for cloud ERP security issues.
1
A leap second is one-second that is added to the Universal Coordinated Time (UTC) and clocks around
the World. “The leap second occurs for the fact that the Earth’s rotation around its own axis, which
determines the length of a day, slows down over time while the atomic clocks we used to measure time
tick away at almost the same speed over millions of years.” Source- timeanddate.com

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1.2 Problem
ERP has emerged as a solution for cost reduction, increase productivity, flexibility, integration and
standardization (ISACA 2010). Shang and Seddon explain means of ERP systems in the business
(Shang & Seddon 2000) as follows:
“Since ERP systems automate business processes and enable process changes, one would expect
ERP systems to offer all five types of benefit, i.e., to improve costs, productivity, cycle time, quality,
and customer service.”
Some of the companies consider having an ERP system has become a business requirement.
However, the power of the ERP can be a challenge. ERP systems are expensive, time consuming and
risky. Firstly, implementing the ERP system is a troublesome and not all the Small and Medium
Enterprises (SMEs) could afford the time, hardware, software maintenance cost as well as further
investments of an on-premise ERP. Considering the size and target area of the company, implementing
such a system takes on average three to six months. Moreover, real transformation of the legacy
system to the ERP system may take one to three years (Koch et al. 2002). On the other hand, it
requires huge investment on high-volume processing servers to cater for all ERP components as well
as building secured and high technology datacenters. Koch states that there are not any reliable
numbers to predict ERP costs because the software installation has so many variables. Especially,
when using ERP for re-engineering the project will cost and take longer time compound to one in
which ERP is replacing an old transaction system (Koch et al. 2002).
In addition to this, the design and development of an ERP system are subject to a number of risks
(Brehm & Gomez 2006). For example, long and complex implementation process may cause
unexpected results in the ERP system including security risks such as flaws, errors and segregation of
duty conflicts (Hertenberger 2005).
ERP systems are about to overcome current challenges and experience a technological
transformation. This situation has made them more appealing and affordable to many businesses by
incorporating the power of Cloud Computing with ERP systems. According to a survey conducted by
the Open Group in 2011, many companies today choose to replace their systems with the Cloud
Services. This survey pointed out that 49 percent stated that their organizations had already deployed
cloud-based services, while 43 percent reported that they had plans to do and only 8 percent stated
that their companies have no plans for deploying cloud-based services at all (SimplySecurity.com
2011). Cloud Computing is increasing due to several advantages in comparison to Conventional
Computing i.e. reducing total cost of ownership (TCO), rapid deployment, easily scalable, on-demand
and no-location restriction (IBM 2011). This could potentially solve some of the risks and challenges
with ERP. For example, elimination of implementation time and cost, hardware and maintenance
service by the cloud provider, enhanced security and increased uptime (Torbacki 2008). However,
Cloud Computing has also security issues including governance, data management, architecture,
application and assurance (Coleman & Borrett 2010).
The combination of Cloud Computing and ERP system introduced us cloud ERP that is known as
an emerging technology defined as deploying ERP services on cloud environment (Acumatica 2012).
Knowledge with regard to cloud ERP is still limited and, there is no general agreement regarding the
definition and characteristics. Companies still consider the use of Cloud Services include certain risks
while ERP providers consider that it solves several risk issues related to ERP (Castellina 2011). This
indicates that the understanding of cloud ERP security issues is limited and based on different pre-

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requisites that may be the reason for the limited rate of adoption (Castellina 2011). In addition, the
research on Cloud ERP is still limited, which deal explicitly with cloud ERP security issues. Current
literature on cloud ERP only brings up security as an issue but does not specify security issues of
cloud ERP. On the other hand, Cloud Computing and ERP have significant resources regarding
characteristics and security issues. In order to clarify the issues of cloud ERP, those resources can be
used for an extensive investigation.
1.3 Research question
Besides the business drivers, it is still a challenge for companies to relocate their current ERP
system such as data ownership, possibility of restoring to the old system, data security and data
privacy. Cloud environment is shared environment despite the tenants are entirely separated by
multitenancy. However, some the cloud providers do not consider multitenancy as a requirement for
Cloud Computing. Therefore, sensitive business and personal data, which is kept in the cloud
provider’s infrastructure, may not mitigate some of the security concerns.
According to the Institute of Management Accountants (IMA) survey, which has been applied to
800 respondents, results show that security is of highest concern when adopting a new technology
(Turner 2010). The other concerns that are stated in the survey are customization, reliability of the
service vs. in house ERP, ownership of data; maturity vs. on-premise ERP and the last one is
ownership of the application (Turner 2010). As observed from the results, users need to clarify issues
and define best practices to establish security of ERP in Cloud Services on decision-making process.
Issues of cloud ERP are not very well known and have not much discussed on an academic level
with regard to security. Since ERP and Cloud Computing have security issues, cloud ERP might bring
another perspective by solving some issues, but it may create new issues. This study will contribute to
the discipline Information Systems and specifically to System Security by specifying the security
issues related to cloud ERP. The research question of this study is structured as follows: What are the
security challenges and possible advantages of ERP delivered as Cloud Services from the user
perspective?
Cloud Computing and ERP have a significant resources regarding theirs characteristics. Security
issues and available resources can clarify issues of Cloud ERP. Therefore, conventional ERP and
Cloud Computing security is taken as a starting point for creating a set of guidelines for the cloud user.
In these guidelines, security issues will be discussed to offer new information to the current knowledge
about security of cloud ERP according to their occurrence on Cloud Computing and ERP. According
to previous academic research, there are many security issues regarding ERP and Cloud Computing.
Because of this, Cloud ERP needs serious and thorough study of possible issues.
Cloud ERP may not be the ideal solution for a company, depends what the company needs. ERP
systems have their own security and privacy issues and the ERP user needs to evaluate each aspect
before moving on cloud. This raises another question, if cloud ERP will be able to solve these issues
or will add new issues to the current system? In this study, a user perspective is taken as a basis of
discussion by investigating security issues and providing a ’road map’ for Cloud ERP users.
In addition to the research question, an objective of the study is to establish a set of guidelines to
aid users in evaluating the security issues of cloud ERP. In these guidelines, security issues are
discussed consecutively as Enterprise Resource Planning, Cloud Computing and Cloud ERP.

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This study is about information systems security and focuses on security issues related to ERP and in
particular, ERP delivered as Cloud Services. This report will offer increased awareness to academic
researchers, business representatives such as ERP users, consultants and providers who are interested
in the areas of cloud ERP, Cloud Computing and ERP. Cloud ERP is an interesting topic for academic
studies since the usage of the technology is getting wider but there are still few academic references.
Current publications deal with general security issues in an unstructured manner. These guidelines will
organize and deepen the understanding of security issues related to cloud ERP. With regard to
security, Cloud Computing and ERP provide extensive guidelines but it is lacking for cloud ERP.
This study will contribute with guidelines for companies (the cloud users) to evaluate current Cloud
ERP security before migrate the current ERP system to the Cloud ERP system. These guidelines will
be discussed to offer increased awareness of cloud ERP security issues. Furthermore, and this research
will contribute with an organized user guidelines for cloud ERP security issues. In addition, we
suggest that expanding this research will contribute to improvement of current cloud ERP systems
since the different systems and businesses require a different level of security in their system.

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2. Extended Background
In this chapter, we will investigate and discuss security issues of conventional ERP, Cloud
Computing and cloud ERP respectively. The summary of the literature review will be shown on the
appendix page.
2.1 Enterprise Resource Planning Issues
Enterprise Resource Planning is a tool for integrating business activities across functional
departments on different modules with the aim of improving the performance of the organizations’
resource planning, management and operational control (Zhang 2005).
Each ERP module focused on a wide variety of the main business activities such as finance,
accounting, human resources, supply chain and customer information etc. An example of ERP system
modules can be seen on Figure 1. Modules of Enterprise Resource (Eskeli et al. 2010,p.4).
An ERP system typically consists of hardware and software units and services that communicate on
a local area network (Motiwalla & Thompson 2011). The design allows a business to add or
reconfigure modules (perhaps from different providers) while preserving data integrity in one shared
database that may be centralized or distributed (Holsbeck & Johnson 2004).
Figure 1. Modules of Enterprise Resource (Eskeli et al. 2010,p.4)
An enterprise, without using the ERP systems, may need to deal with several software to process
their data, which is assumably harder to integrate and customize. However, ERP development and

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deployment require considerable time, IT resources and budget (Netsuite 2011). Consequently, ERP
systems need to be appropriate to establish required on-time service by providing adequate data. Since,
any misconfiguration during the ERP deployment can result of additional implementation changes,
time and money. As a result of this, the companies may need to compensate their system with
decreased cost and better service solutions to be able to gain competitive advantage on the market. The
Aberdeen Group ERP 2011 survey has found that a strong majority of organizations are using on-
premise ERP systems by 72% and current ERP deployments use Software as a service is 9%
(Castellina 2011). As shown, on-premise ERP is still leader among the ERP deployment models. This
shows that Cloud Computing is a technological option to gain profit in the market. However, there are
unsolved issues, which are still limiting the cloud ERP users.
Today’s conventional ERP systems have limited functionality in terms of multiple user
accessibility, performance and availability of resources. Complex architecture behind ERP creates
security aspects as well as maintenance difficulties (Brehm et al. 2005). For example, ERP focuses on
internal controls like limiting user privileges and behaviors wrong or incomplete way of
implementation will create problem of resource protection (E. Umble et al. 2003). She and
Thurahisingham (2007) explain the security aspects according user authentication, separation of
duties, authorization, database security, log and trace, time restriction and security policy and
administration. On the other hand, Holsbeck and Johnson (2004) agree on some of the security aspects
as mentioned by She and Thurahisingham (2007) as user based access control and internal privileges,
data and network security, implementation of ERP, user authentication and authorization and social
engineering. In addition to that, IBM (2007) agree on managing segregation duty risks, managing
privileged user access and default system and user accounts, lack of control over applications and data
files. Including the previous issues, IBM (2007) explains broader examples for the common security
aspect of ERP, which are explained as a weak password, buffer overflow, and social engineering,
failure of implementing ERP and unsatisfactory internal access privilege controls.

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2.2 Cloud Computing Issues
In theory the National Institute of Standards and Technology (NIST) defines Cloud Computing as
(Mell et al. 2011) :
“Cloud Computing is a model for enabling convenient, on demand network access to a shared pool of
configurable computing resources that can be rapidly provisioned and released with minimal
management effort or service provider interaction.”
In other words, Cloud Computing provides a way to share distributed sources and services which
belongs to different organizations and services. Moreover, companies need not to worry anymore
about computing resources provision planning because now it is made available on a need-basis.
Cloud Computing has four deployment models: private, community, public and hybrid cloud as it
can be seen on Table 1 Cloud Computing deployment models (ISACA, 2009, p.5). Each of the models
has different characteristics based on a related delivery mechanism as well as service. Companies can
adopt the appropriate cloud model based on their policy for risk profiles and optimum security
requirements. The table below summarizes the deployment models with their characteristics and the
possible problems:
Table 1 Cloud Computing deployment models (ISACA, 2009, p.5)
In Cloud Computing, the service in use could either be hosted or delivered from a third party
located somewhere else, in what is known as the off-premise cloud. On the other hand, other
companies may have the ability to host their services in their own data centers and still use the logic of
the Cloud Computing concept. Such a type of design is called the private cloud on-premise. Some
companies use a hybrid cloud where they use some services from a third party off-premise and offer
their critical business processes internally on-premise (Microsoft Dynamics 2009). In this study, the
material is based on the research regarding off-premise cloud. In order to keep the study within the
limits, it should be noted that Cloud Computing has the following characteristics that has made it an
exceptional solution (Mell et al. 2011):

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Rapid Elasticity: Cloud solution can grow or shrink in response to the demand of service. This
characteristic is evident in the inherent scalability of the service providers where the computing
resources are provided on a need-basis. Internet service providers deploy the same mechanism where
the resources are provided on a need-basis.
On demand-Self-service: In comparison to on-premise services, the quicker provision and
deployment can be achieved with the help of Cloud Computing. Computing capabilities in the cloud
has various options of charging which also depends on deployment models: on a subscription basis
such as monthly or annual charge for the actual consumption, or charges for the reservation of these
specific resources.
Broad network access: The Cloud Services and resources are available at any time and from
anywhere with the help of devices such as laptops, smart phones, Personal Digital Assistants (PDAs),
tablets etc.
Resource pooling: The services are provided through a fragmented infrastructure from the same
platform in what is known as multi-tenancy. The provider shares physical and virtual resources
between its customers according to the demands of the customer such as memory, network bandwidth,
storage and virtual machines. Multi-tenancy refers to a principle in software architecture where a
single instance of the software runs on a server, serving multiple client organizations (tenants)
(Wikipedia 2012).The cloud is shared by many companies, so called as tenants to achieve scalability
and cost savings.
Measured service: The service and resource usage can be monitored, controlled, reported both the
cloud provider and the customer.
Cloud Computing delivery models have different security requirements, which are depending on
the characteristics of each model. One of the main delivery models of Cloud Computing is software as
a service (SaaS) which states software and its associated data delivered and hosted on cloud
environment (Mell & Grance 2011). In case of software as a service, the cloud provider deploys,
configures, maintains and updates the operation of the software applications on a cloud infrastructure
(Hogan et al. 2011). By moving from SaaS to PaaS to IaaS, providers gradually release control of
system security to the customer (Hwang & Li 2010). By using Cloud Services, customers can manage
their investments toward operational services rather than capital. Companies can save their financial
assets for their IT systems to serve their business and stay competitive in the market (SPIRENT 2010).
However, migration to cloud is still compelling for Small and Medium Enterprises (SMEs) despite
reduced cost and the flexibility it brings, the European Network and Information Security Agency
(ENISA) survey pointed out that migration to cloud of SMEs can be troublesome concerns when it
comes to confidentiality of their information (Catteddu & Hogben 2009). Another point of view was,
the security issues are simplified for customers because their security in the hands of expert which
actually handles the security issues (Anthes 2010). Ongoing discussion shows that maintaining the
level of security in different aspects is troublesome both provider and cloud user.

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Figure 2 Complexity of security in cloud environment (Subashini and Kavitha, 2011,p.2)
Behind all the glamorous features of Cloud Computing-as presented by the cloud provider- there
are also some security challenges including governance, data management, architecture, application
and assurance (Coleman & Borrett 2010) . On the other hand, Subashini and Kavitha (2011) explain
the security issues according to security related to 3rd party resources, application security, data
transmission security and data storage security as it can be seen on the Figure 2 Complexity of security
in cloud environment (Subashini and Kavitha, 2011,p.2). Governance of cloud environment includes;
risk, asset, user as well as system management. In the cloud environment responsibility is divided
among the cloud customer, the cloud parties any the third party providers (Armbrust et al. 2009). In
addition to this, the cloud provider viability is an issue since the cloud providers are new to the
business, which can raise a question mark for their commitment (Winkler 2011). Security on cloud is a
shared responsibility; the customers have a responsibilities as well as the cloud provider. Moreover,
trust is essential between parties, the cloud customer cannot risk of processing intellectual property
and trade secrets. Therefore, data stored in cloud should be secured and isolated from other tenants,
who shares same infrastructure and services (ISACA 2009). The cloud provider should be transparent
to the customer regarding actual data’s location and backup. Even more, security policies for data and
network security issues must be prepared, which contain service conditions and the responsibilities
between responsible parties. Those policies suggested include recovery procedures such as; how any
delay on the data transmission should audit, monitored, report and restored back to previous state. In
addition, compliance, regulations and laws in different geographical regions carries risk for the data
kept in cloud.
Physical location of data affects its jurisdiction and legal obligation (ISACA 2009). Global
companies need to ensure services, which consider the requirements of regarding laws and regulations
which is binding employees, foreign subsidiaries, or third parties (Winkler 2011). Each country law
implies different rules for Personally Identifiable Information (PII). As an example to this, data
protection laws within European Union (EU) have different implications when it comes to personal
data, which needs to be handled efficiently. EU laws require certain types of data cannot leave the
country because of potentially sensitive information (Subashini & Kavitha 2011; Buecker et al. 2009;
Sungard 2012). Some of the US state governments do not allow the nonpublic personal information of
its employees to be sent offshore (Buecker et al. 2009).

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Service Level Agreement (SLA), which defines the relationship between contractors, is vital since
provider should provide an assurance in SLA to customer for related services. The cloud provider
should state how processing information in case of third party audit and how customer’s data will be
threaded. For customer, service conditions regarding availability, storage and data handling essential.
SLA should describe different the levels of security regarding the services to make the customer fully
understand the limits service of the cloud provider (Subashini & Kavitha 2011). On the agreement
phase with the cloud provider, company must take an inventory of its information assets and ensure
data is properly classified. Data classification is important on SLA since the data needs of encryption
during transmission or storage (ISACA 2009). On SLA, stating the system and service requirements of
the business may not be enough for customer side. In addition to details of service, requirements for
business continuity and disaster management should be defined clearly. The cloud providers are on
target of spammers, malicious code authors and other criminals (Cloud Security Alliance 2010). In
order to make it clear, the cloud provider should be able to prove of actions, which will be taken in
case of disaster, data loss or security breach by test cases to the customer.
Data ownership and management are other critical issues to consider in the cloud. Since the
provider preserves data on behalf of the customer, this can cause decreased control of customer
because data is not within the company building anymore. Cloud services host customer information
with limited sensitivity as well as mission critical business functions data so, confidentiality, integrity
and auditability of data are risk factors since cloud offerings are essentially public networks and
expose the system to more attacks (Cloud Security Alliance 2010). Cloud Computing services are
vulnerable to local physical threats as well as remote, external threats (Hogan et al. 2011). Possible
attack scenarios toward cloud service may include distributed denial of service attack, password and
key cracking, hosting malicious data etc. (Winkler 2011) However, many of those obstacles can be
overcome by recent technologies such as encrypted storage, Virtual Private Local Area Networks,
Secure Sockets Layer (SSL), firewalls and packet filters (Armbrust et al. 2009). The most widely used
technique is Secure Sockets Layer (SSL), a cryptographic protocol used for web browsers and web
servers in order to provide secure connections by establishing data confidentiality and authentication
of servers with the help of Certification Authority (CA) between communicator parties (Symantec
Corporation 2012). Data ownership is also challenging, despite the actual owner of the data is still the
customer, and the cloud administrator should not have same rights as the data owner has. Of course,
there are still some privacy enhancements available for those situations that are limited of access and
encryption of the data. In addition to cloud security, the provider should maintain the physical security
of the cloud infrastructure including the building, facility or stored information (Hogan et al. 2011).
Data centers should have enhanced security for building, server rooms and other properties. Security
guards and surveillance systems should keep a log of every event, and only authorized people should
reach/interact the system.
When it comes to architectural concepts, multitenancy is claimed as the main concern for the cloud
environment which states sharing resources as well as infrastructure in order to take advances based on
economic factors such as price and performance (Juniper Networks 2012). Accenture states that, one
of the key success factors for providers is ability to provide multitenant application capabilities
(Mattison & Raj 2012). Authentication and authorization is another problem since the cloud
environment is a shared place as we stated before. In the multitenant environment, data of multiple
tenants might be kept in the same the database and may even share same the tables, tenants space must
be isolated and from other occupants in order to achieve security and privacy (Juniper Networks
2012). Isolation failure of the data and identity of the tenants would create problems, consequences

17
should be taken into consideration regarding intrusion of data of one user by another that can result of
information leakage (SugarCRM 2009) .
2.3 Cloud ERP Issues
Cloud ERP is a relatively new solution described as software, which is deployed for serving
multiple customers simultaneously on the same platform. Some believes the definition sometimes is
confused with hosted ERP, as a licensed software infrastructure and application support maintained by
the third party, which hosted and delivered the service to the cloud environment. Some contributors
state that previous software (conventional ERP) that moved from the cloud environment is not the real
power of cloud ERP. For example, an article explains real cloud ERP is software based on a single set
of common code and data definitions which is hosted and deployed in the cloud environment
(ERP.com 2012). Mattison and Raj also make a contribution to the definition: the use of Cloud
Computing platforms and services to provide a business with more flexible business process
transformation of ERP (Mattison & Raj 2012).
Cloud-based services present alternatives in terms of cost, speed and flexibility. Now it is time for
ERP solution to meet broad opportunities of Cloud Computing. Accenture pointed out the importance
of this change as ERP’s migration to cloud is not a question of “if” but “when”(Mattison & Raj 2012).
Cloud ERP catches attention by reducing the implementation, maintenance and infrastructure costs of
solution in comparison to on-premise ERP (Castellina 2011). Above all, depending on the cloud ERP
provider, the customer has a chance of choosing only selected, actually in use service as well as the
opportunity to add/drop of infrastructure. The cost of the service is related to the demand of service as
well as the number of customers who use the solution. Furthermore, Accenture, the cloud ERP
provider states that decreasing the cost is related with the number of tenants who share the service.
The more components shared, the decreased cost will be presented to the customer (Mattison & Raj
2012). Cloud Computing adds a new perspective to ERP deployment since cloud-based software
companies can develop new functionality in only few weeks instead of months and years (Netsuite
2011). The speed of implementation is relatively faster than on-premise ERP system since services
provided directly in the cloud and customer is only one click away from the services. Especially SMEs
gain time as well as save money since infrastructure provided and maintained by cloud ERP providers.
As a part of that, cloud ERP also provides less dedication to IT staff as well as
hardware/infrastructure. However, it does not mean the IT risk disappears since the provider takes care
of it. Moreover, the Aberdeen Group ERP 2011 survey has found that the strong majority of
organizations that actually have concerns about security. Some results pointed out the concerns have
decreased over last three years as organizations have become more informed concerning SaaS ERP but
67% percent of the respondents still explain security is a concern (Castellina 2011). The flexibility
depends on the provider since different providers have different approaches. Unfortunately, there are
still risks which cannot be underestimated, potential risks of moving cloud ERP can be stated as
governance, integration, provider lock in and security and privacy (Mattison & Raj 2012).
Governance: customers apply their configuration for the modules or services, which maintained on the
provider is premises. How much control the customer should have must be kept in mind. More
privileges on the system bring greater risks.
Integration: depends on the complexity and the size of the previous ERP solution, potential risk gets
greater. The provider’s capability and service is another concern, which can affect integration of the
old system to cloud ERP. The system is presented by provider may not be the ideal option regarding

18
customization of the services given by the cloud provider might not be enough for customer when it
comes to integration.
Provider Lock-in: In case the customer needs to change a cloud provider, there is a risk for not
migrate to another cloud because of the cloud provider. Risks and benefits of using the services
provided by the current cloud provider must be considered.
Security and privacy: moving a vital system into a shared environment is compelling for the
customers. Building trust is not easy; providers enhance their own customer and partner relationships
by enhancing their security services. A complex application like ERP also needs an intensive set up
and management. Cloud Computing does not change the services of the ERP but is only a delivery
mechanism and the solution changes.

19
3. Method
In this section, a short description of the research process will be explained that include the
alternative research methods, technics and their application on this study.
3.1 Choice of method
Research methodology refers to the procedures, which is used in making systematic observations
or otherwise obtaining data, evidence, or information as a part of a research project or study
(education.com n.d.). There are few basic types of research such as descriptive vs. analytical, Applied
vs. fundamental, qualitative vs. quantitative, conceptual vs. empirical etc.
Methodology selection has been held by considering previous works on the areas of cloud ERP. As
observed during research process, the cloud ERP is emerged of two existed technologies, which are
Cloud Computing and the conventional ERP. Unlike cloud ERP, conventional ERP and Cloud
Computing technologies have a significant amount of information sources regarding their
characteristics and security issues. In order to evaluate the current cloud ERP technology, there is a
need of more information regarding characteristics of cloud ERP. Current academic resources of the
cloud ERP is still limited and does not satisfy complete information in order to define the security
issues of the cloud ERP system. Since the resources are limited regarding the cloud ERP security
issues, alternative resources such as cloud computing and ERP security issues are analyzed in order to
reach more information about cloud ERP security issues.
Creswell (2009) states that there are several reasons which may affect the decision making process
on the research paradigm: Worldview or assumptions of each paradigm; training and experience;
psychological attributed; nature of the problem and audience for the study. In this study research
paradigm, selection is based on one of the criteria, which is “nature of the problem”. On the process of
choosing a research model, two commonly used models are considered as an option, which are
Qualitative and Quantitative Research Models. During the methodology selection, two basic research
approaches might be suitable for subjects that are Qualitative and Quantitative Research Method. Both
Qualitative and Quantitative Research Method are used to solve different types of research questions,
depend on nature of the research sometimes research use both of them for intensive evaluation.
Qualitative research ensures complex textual descriptions of how people experience on a related
research subject. Data is collected as words, images and objects gathered by open-ended responses,
interviews, participant observations, field notes and reflections (Xavier University Library 2011).
Qualitative research aims to reply following criteria (Family Health International n.d.)
 Seeks answers to a question.
 Systematically uses a predefined set of procedures to answer the question.
 Collects evidence.
 It produces of the findings, which were not determined in advance.
 Produces and findings those are applicable beyond the immediate boundaries of the study.

20
Methodology can be decided upon subject and main types of qualitative research are case study,
grounded theory, phenomenology, ethnography and historical. Also, data collection and analysis types
are states are inactive interviewing, written descriptions by participants and observation (Neil 2006).
Quantitative research ensures testing hypotheses, investigate cause and make predictions. Objective
of this research model is to measure results conclusively by developing and applying mathematical
and statistical models, and theories (Shuttleworth 2008). Quantitative data is gathered by using
structures and validated data collection instruments, researchers test the hypo study and theories with
related data (Xavier University Library 2011). Quantitative research method applied on cases such as
previous studies by other researchers exposed related known variables, body of literature and theories
exist (Hector n.d.). In data collection, quantitative method uses questionnaires, surveys, measurements
in order to collect numerical and measurable data.
3.2 Applications of method
During this study, data collection process has been done in two ways: Conducting literature reviews
and interviews, which was in a form of voice records and afterwards, documented on a paper-based
format.
During literature review, inductive approach has been followed in order to pull more information
from Internet. Data collection is held with the help of KTH Primo search engine and inter-connected
databases, Google Scholar, books, white papers that are published by the companies and
organizations, reports and magazine articles. By using search queries, research data is selected
regarding to their relevance of Cloud Computing, ERP, cloud ERP, SaaS ERP, Cloud Computing
security, ERP security and cloud ERP security. Unlike the Cloud Computing and the ERP, received
data was limited about cloud ERP (SaaS ERP) issues. After selection of source is completed, study
content is analyzed and whereupon; common approaches and statements are grouped in order to track
security issues and their existence/probability on different subjects. Data in groups are pointed out that
there were similarities between the security issues for both the Cloud Computing and the ERP, which
might be inherent of Cloud ERP. These groups are named regarding their characteristics and effects on
the technology that are separated from each other in order to have deeper understanding. Issues
represented under different headers that named as; issues inherited from conventional ERP systems
and Cloud Computing, new issues that arose with cloud ERP and issues to be solved by cloud ERP.
According to author’s observation, some security concerns and problems were lying under Cloud
Computing and ERP, which discussed under the” issues inherited from conventional ERP systems and
Cloud Computing” header. Secondly, related research pointed out there are might be several problems
can cause security issues on cloud ERP which are not observed as common on previous header those
are discussed on “new issues that arose with cloud ERP”. Moreover, the last header discusses the
issues that might be resolved by using recent cloud ERP technology in comparison to conventional
ERP under the header of “issues to be solved by cloud ERP”.
At the end of this study, results are represented in a form of guidelines, which is an indication or
outline of the policy or conduct (Merriam-Webster Incorporated 2012). These guidelines are based on
obtained security issues during the research period. In order to have an extended discussion, the issues
are discussed regarding their existence on the conventional ERP, the Cloud Computing and the cloud
ERP accordingly. At the end of each issue, suggested guidelines are proposed and explained.

21
This research aims to find out and discuss security issues of cloud ERP but existing academic
researches, which were conducted on this subject, was limited. In order to evaluate the cloud ERP
technology, subjects that are relatively connected with each other taken as a basis of the discussion
such as the conventional ERP and the Cloud Computing.
In order to gain more information about the cloud ERP, qualitative research method is chosen as a
study method. Among the Qualitative Research types, grounded theory is chosen which features of
developing new theory through the collection and analysis of data about a phenomenon (Hancock
2002). Data collection and analysis are conducted by applying semi-structured interviews. During
interviews, pre-prepared questions are asked to interview objects. After that, results of literature
reviews and security issues are explained them and asked their opinion. By doing this, interview
objects were being able to share their opinions about the founded issues. Moreover, this was an
opportunity to check the accuracy of divided security issues. Thus, it helped to gather more
information from interview objects and their experience. Results of the interviews are summarized on
Table 3 Data collected from semi-structured interviews. In this table, content “x” refers to the
existence of a security issue, which is expressed by the interview object.
Semi-structured interviews allow interviewees to discuss their ideas extensively and bring up
related issues that might not be included in the interview questions. On the other hand, literature
reviews and semi structured interviews might be limited to reveal some security issues of Cloud ERP,
which was a limitation in this study.
Interview objects are chosen from company experts, academic professionals in order to gain both
user and provider perspective for security issues. Same interview questions are applied to all objects.
Moreover, their comments and suggestions are added to the results section. In order to collect data
efficiently voice records are kept for each interview. At the end of each interview, voice records are
listened several times and interview transcripts are written based on this voice records.
Interviews are held in an order and I tried to prepare by gathering information about related
company/organization and their services. At the beginning of the each interview session, I introduced
myself and the subject I am studying. Then, the study subject is introduced and the aim of this study is
briefly explained. Before starting to interview session, interview respondent’s permission is requested
for keeping a voice record during the interview session. All of the interview respondents are confirmed
that they are allowed for me to keep voice records.
Some of the interview objects had an additional request that was about keeping some of the
information as confidential such as name of the competitors, customers etc. Therefore, their personal
and business sensitive information are kept private and interview respondents represented
anonymously. Each interview respondent is represented in a letter on 4. Results section. One of the
interview questions was a personal question, which was about their current position and brief
information about their role in the company/organization. It should be highlighted that interview
respondents were quite ambitious to share their experience and discuss the Cloud ERP technology.
More information regarding interview objects can be found on Table 2 Interview objects and types
of the organization. Semi-structured interview questions are added on appendix page under the header
of Interview Questions. Following points taken as basis during data collection by interviews:
 What was limited in their conventional ERP solution?
 Why they are interested of using a new technology and what is their expectations from a new
technology?

22
 What cloud ERP proposed them in practice after they started to use it?
 How do they feel using cloud environment and do they have any concerns (if they have asked their
reasons)?
 What are the risks of Cloud ERP according to their experience and have they experienced any
security issues?
 Is there any other area or issue related with security that should be concerned by using conventional
ERP system, Cloud Computing and cloud ERP?

23
4. Results
During this study, six interviews had conducted with the cloud users, cloud providers, ERP, and
Cloud ERP providers as it can be seen on Table 2 Interview objects and types of the organization.
Among these interview objects, there were private companies and the government agencies that are
shared their opinions and experiences. Some of the issues that are obtained by the interview objects
might be discussed in more than one section. Moreover, some of the issues might be related with
others and they might affect each other’s existence. The information is shared by the interview objects
will be presented anonymously and the interview questions can be found on the Appendix page.
Interview Object
Organization/
Company
Type of the
Organization/Company
A Lidingö Stad
User
Gov. Org.
B Unit4 Agresso
Provider
Private Company
C Lawson Software
Provider
Private Company
D
Stockholm
University
User
Gov. Org.
E Dynabyte
User
Private Company
F Alterview
Provider
Private Company
Table 2 Interview objects and types of the organization
Information is gathered from interview objects are separated into sub-headers in order to have an
extended discussion as follows:
4.1 Issues inherited from conventional ERP
systems and Cloud Computing
This part of result chapter represents the information that is collected from interview objects regarding
Enterprise Resource Planning, Cloud Computing and Cloud ERP issues.
a. Definition of Cloud Computing
When it comes to define Cloud Computing, interview objects have a different opinion. Two
interview objects are stated their conflicted opinions as following:
“Cloud Computing can mean you may host in virtual environment. Definition changes depending on what
you want to sell having it on-premise, outsourcing or just having a webserver out of your building. Some
believes having virtual machines on the basement of company can be accepted as a cloud service.
“(Dynabyte- Interview Respondent E)
“The cloud environment is just the infrastructure and the datacenters so nothing new about it. Companies
that have a centralized IT department have been getting Software as a Service from their own department
since a long way back. The cloud is only about infrastructure and using somebody else’s data center
instead of your own.” (Lawson – Interview Respondent C)

24
An interview object also explains that a real cloud is “public cloud” where applications, storage and
resources are available to public by a service provider.
“Real cloud means you do not need to write Service Level Agreements, Operation Level Agreements and
no need to go through whole process that is different from traditional outsourcing contract that may take
6 to 12 months just to complete before transition and transformation.” (Stockholm University- Interview
Object D)
b. Data security
Security on the cloud environment is a concern and each delivery and deployment models require
different levels of security because of different characteristics. Interview object D also stated that
different deployment models like public cloud, private cloud, and hybrid cloud require different
security applications.
Regarding data security, almost all the interview objects have some concerns. According to
interview object C, basic components of system security such as data integrity, availability and
confidentiality are always an issue.
“Only having a system within safe walls and no internet connection at all to the outside might be more
secure today. However, it is not a case anywhere today.” (Lawson - Interview Object C)
Each company and organization has a different requirement when applying security components for
their systems. In addition to that, interview object A agrees that statement by stating data traceability,
correctness, availability and secrecy are the main security principles. However, this public
organization’s data is kept by applying public security policy, which requires of enabling some
personal and company data publicly available. These statements confirm the importance of data
security in both traditional ERP and cloud ERP environment. In addition, another interview
respondent D states that there is a need for security standards for being able to prove data security.
Regarding cloud computing based services, unlike some other interview objects interview object C
states that security is not a concern if you have chosen a right provider for your company.
“Since Amazon, the cloud provider is a World leader and our company uses their services, we feel safe.
Therefore, the ERP system that runs on their environment is also secure”. (Lawson - Interview Object C)
c. System architecture
Cloud computing and ERP have different system architectures. An interview object states that system
architecture is a security issue for Cloud Computing and Cloud ERP.
“Cloud based services are more customizable and flexible then on-premise solution offers. The main
difference is that you get so much more from the cloud-based solutions. For example, maintenance,
upgrades, top of the line security, flexibility and availability all bundled together.” (Lawson - Interview
Object C)
Since the conventional ERP is suffered from the complex architecture because of the modules that are
integrated all together, cloud ERP might have similar problems. However, cloud environment has
another issue to consider regarding the architecture, which is multitenancy.
“System architecture, especially multitenancy is the most important thing for cloud services. If somebody
has no multitenancy it means they are not cloud.”(Unit4 Agresso- Interview object B)
In addition this statement, interview object F confirms the statement of the interview object B by
explaining importance of multitenancy:

25
“Cloud services must be fulfilled multitenancy because many customers use the same key services, same
software, same source and same server. Our product is designed as a very much-separated box even from
the start, so this is a real cloud solution. There might be some services which are separated afterwards is
tricky and not secure.” (Alterview-Interview Object F)
On the contrary, interview object C is highlighted a different issue regarding inappropriately
established multitenancy may be a source of a security issue in a point.
“Multitenancy might be an issue, since the companies are sharing the same server there might be a
security leakage, which could be a result of an unauthorized access to the cloud. “ (Dynabyte- Interview
Object E)
d. Authentication and authorization
Some interview objects were mentioned the importance of access control of the system such as
Interview object B explained how crucial is to establish a well-established access control system for
their ERP.
“We are handling high-level security since we are handling of money. One of the principles of achieving
high-level security is handled by applying access rights to user or a customer as low as possible. In a
company, everybody is responsible to think about security as well as our customers. One of the main
principle is do not trust the person until you are sure about his / her identity. In example, pressing to a
wrong key at a wrong time might cause of a security breach. Therefore, the system must be layered in
order to prevent a bigger issue. Something has happened at a point should not affect another.”(Unit4
Agresso- Interview Object B)
Managing the access control is an issue for every system and access control should follow some rules
and policies that depend on company’s security requirements. Even the public agencies have some
access control applications in their system, which also required of compliance to the public security
policy. Interview object A states that access control is also applicable on public security policy.
“Data in the public agency is open to others, but there are rules, which still need to be considered. For
example, somebody cannot be able to learn a specific student’s grade but still cab be able to learn all
students grade which are enrolled the same class. We are using two-factor authentication, PKI, SAML
during the communication between other organizations and we are following specific policies
during our communication with other organizations within the Stockholm Region, which called as 16
protocols of communication.” (Lidingö Stad-Interview Object A)
Data monitoring and back up is also crucial for security. Every system must have appropriate data
back up and logging. One of the interview objects considers that back up is extremely important and
several kinds of back up must be provided. Moreover, logging the system events are extremely
important, which should be kept in different modes. Depending on business requirements, back up
needs to be kept in different categories. For example, interview object B stated that daily back up
should be kept for a month; monthly backup should be kept for a year, yearly back up should be kept
for 10 years.
When it comes to enhance the security, there are many ways to upgrade the current security.
Encryption is of the data option. Data that is kept within the system boundaries can be encrypted in
several ways. Interview respondent D states the importance of data encryption by explaining the
encryption and backup services that makes the security higher level and it is not usual to find all those
things together in a service provider.

26
“Service contracts, which are provided by cloud vendors, are usually standard. Good vendor provides
different levels of security such as auditability, traceability etc. However, provided service is usually not
a tailor made, just standard one. “(Stockholm University- Interview Object D)
e. Threats
There are many possibilities for a system component or an event turn into a security issue. These
can be occurred because of an inner actor/ event, which are authorized in the system boundaries, or an
outer actor/ event, which actually have not access to the system directly. Social engineering can be an
issue as well both public organizations and private companies consider social engineering as a security
issue and risk. In addition to these issues, interview object D has given an example to the possible data
breach can result of a security risk.
“There is no actual distinction between inner and outer threat. This is so old fashion since new attacks
are actually blended. Regarding cloud services there is another case, the cloud provider who is actually
handle the data for you may also share the data with their infrastructure guys whom you do not have
contract with. I believe security and compliance is the main reason why people do not go for cloud
services.” (Stockholm University- Interview Object D)
4.2 New issues that arose with cloud ERP
This section contains the information that gathered from interview objects, which is about the
issues that might be occurred by using Cloud ERP. Briefly, cloud vendors believe their services are
actually help to deal with the ERP issues. However, ERP users and cloud ERP users are not that
certain about the adequacy of the current Cloud based services to deal with complex business
requirements.
Network and application security are issues, which needs to be considered according to both public
organizations and private companies. All the interview objects consider that each organization needs
to have some level of network and web application security regarding to their business needs.
Interview object E commented about web browser security where the cloud services and application
are accessible by system user.
“Web browser security is crucial since the service is reachable via web browser. Unfortunately, web
browsers are not secure and end users are not aware the security consequences.” (Dynabyte- Interview
Object E)
Moreover, Interview object F commented and shared their solutions as restricting IP address, Single
sign on systems (SSO) and 2-factor authentication is in use, SSL, digital certificates. Instead of these
security enhancements, interview object C trusts their service provider when it comes to network
security since they are already using high-level security by their professionally designed VPN and
their secure communication service.
“Network security has been enhanced by having of extra layers of security and encrypting all the
communication within and outside of the system. Also, transfer and integration of data is encrypted,
signed and kept hidden from outside and backside of the company. Security features that has been used
for the system is PKI, SSH, SSL etc. Another important point is that encryption process must be done
inside of the software.” (Unit4 Agresso- Interview Object B)

27
Another important is the compliance that includes data legislation and related legal issues personal
or business data. In example, it is obtained that data legislation varies and country specific. For
example, Sweden has specific rules for the public organizations and private companies. In example,
interview respondent A stated that the public companies are not allowed to keep their personal data
and financial information outside of Sweden borders. On the other hand, interview object F states that
a private company can keep their servers within the European Union but a company still needs to
inform tax office for this action. In addition to these examples, interview object E mentioned that some
kinds of private companies whose business is online betting are prohibited to keep their data within
Sweden borders since gambling is only allowed by one governmental agency, which is Svenska Spel.
Interview object B states that compliance is important, government agencies should keep financial
and information within the Sweden borders. In this point, routing the data over Internet is an issue to
consider. Interviews object A states the regulations regarding data transmission is still limited.
“Data location is important case when it comes to a public authority. For example, if a government
agency decided to move their server to a place located in China, Chinese legislation is higher than
Swedish. Because of that, government agencies are restricted to move their data across the border of
Sweden. However, routing this data over the Internet is still an issue. A government agency, which is
close to another country, carries their data transmission over the other country’s boundary that is
actually not right.” (Lidingö Stad-Interview Object A)
Service Level Agreements (SLA) can be an issue, which is a contract between customer and service
provider. Interview object D states that SLA should be discussed with the service provider in order to
prevent any possible security leakage and system availability problems.
“Managing in house and out house service is different. In traditional outsourcing, people do not tend to
spend too much time for security cases in SLA. The content of the SLA should be revised carefully, and if
they agreed on the 99.9% that should be provided. Data location and security is important. Personal and
business data, which is kept in cloud, should audit and monitored. Regulations put too many question
marks when it comes to data location.” (Stockholm University- Interview Object D)
Security leakage not always issued by the provider however, if the provider has some third-party
contractors whom may be handling your data this may cause security problems. Those kinds of issues
should be discussed before signing SLA.
4.3 Issues to be solved by cloud ERP
This section contains the information regarding the issues, which might be solved by using Cloud
ERP. There are several issues like availability, reliability, fast start up and affordable high-level
security.
“Another opportunity that became possible by Cloud ERP is that operations are simplified and done by
somebody else for you. Most security issues are related with volumes but, in cloud ERP this is based on
experience, knowledge and moreover it is fixed cost.” (Unit4 Agresso- Interview Object B)
According to interview object A, B and E, availability of service is significantly getting higher.
“A company specializing on hosting probably handles uptime better than the other company who bought
their service.” (Dynabyte- Interview Object E)

28
However, interview object C states another example regarding limitation of the availability that may
cause by vendor data lock in:
“An ERP system is such a complex system so you cannot just change provider from one day to another. If
a provider starts taking out a higher price you have no other option than to accept it. This makes many
companies cautious when it comes to Cloud ERP. Vendors can provide special functionalities and
complete solutions such as disaster recovery.” (Lawson - Interview Object C)
Security service is provided by cloud ERP vendor might not be affordable by SMEs.
“Cloud Computing is preferred by small companies. Big companies do not tend to go with cloud
computing unless, they would like to go into a new market. For example, a big company which is not
experienced on a new market since they do not have facility do they can use it. In this example, if the
company uses the cloud-based services they can quickly get into the business.” (Stockholm University-
Interview Object D)
Interview object B states that the cloud provider keep the system more secure also provides
consultancy. Moreover, interview object E agrees this idea by saying the provider has too much to lose
so, it can be said that a company system will be more secure.
Such big companies like Google and Amazon can handle the service more securely and efficiently. Also,
when it comes to hardware those companies keep their servers in far better place. (Dynabyte- Interview
Object E)

29
On the Table 3 Data collected from semi-structured interviews that are shown the interview objects
and their comments about the existence of the specific issues, which belongs to Cloud Computing,
ERP and Cloud ERP:
Interview objects/
Security issues
A B C D E F
Data Security
X X
X
X
X
X
X
Authentication
and Authorization
X X
X
X
Architecture
X
X
X
X
X
X X
X
Threats
X X X X X X
Implementation of
ERP
X
X
X
X
X
X
Network and Web
Application
security
X
X
X
X
X
X
X
X
X X
X
Compliance and
Legislation
X
X
X
X
X
X
X
X
X
X
X
Uptime ,
Availability and
Reliability of the
System
X X X X X X
Table 3 Data collected from semi-structured interviews
In the table 3, content “x” refers to the existence of a security issue, which is expressed by the
interview object-

30
5. Analysis
During this study, I aimed to discuss and evaluate the results that are gathered during my literature
review and interviews. Interview results are gathered during semi-conducted interviews are varied for
each answer because of the interview object’s interaction and relation with Cloud Computing and
Enterprise Resource Planning technologies. Some of the interview objects was cloud computing or
ERP users and others were cloud or ERP vendors. I believe this was an opportunity to reflect the
diversity of user and vendor experience from different businesses.
In the beginning, aim of this study was exploring the possible security issues of Cloud ERP.
However, literature review and semi-conducted interviews would not be able to reveal all the issues
regarding cloud ERP. In order to reach more accurate data and results, a cloud ERP product must be
tested and then test results must be evaluated. However, during this study since time and available
resources were limited, I had to modify the current objective. During the interviews, I realized there
were missing points, which I assumed as a communication problem between the user and vendor.
Vendors were quite confident about the some functionalities of their system however, users were not
seeing some issues in that way. Cloud ERP security was one of the main concern of the users. As a
result of that, this study is aimed to contribute the current knowledge regarding cloud ERP security
issues by creating a set of guidelines. These guidelines are added at the end of each security issues that
can be found on Discussion and Guidelines for Evaluation Security Issues of Cloud ERP header.
Security issues which are divided into groups might contains the information relevant with other
groups as well. It has been observed that some of the issues can be discussed under more than one
header. During the analysis section, same headers will be followed as it is on the results section:
5.1 Issues inherited from conventional ERP
systems and Cloud Computing
In this section, issues will be discussed that are common in cloud computing and conventional
ERP. Those issues are data security, authentication and authorization, architecture, threats.
Data security is a certain problem in every system. Literature review and semi-conducted
interviews are both underlined existence of security concern. However, literature review sources were
more concerned than actual people who are daily using the system. They claimed a concern regarding
data confidentiality, integrity and availability. Another conflict is literature reviews are highlighted the
importance of provider’s data security. However, interview respondents who are service providers
were not carrying the same concerns even more they were quite comfortable with their data security.
In addition to this, ERP providers stated that the end user is the weakest link when it comes discuss
system security in external and internal level. Moreover, it is underlined that various types of log files
and back up of data are important both in cloud services and on premise services. Previously, data
back up and log files are kept locally, which was the company’s responsibility to take care of them.
However, in the cloud environment, cloud provider is responsible of your data and the cloud user must
be sure about how service provider will take care of their data. Regarding the data ownership,
literature reviews are explained the importance of SLA agreements and suggested more transparency
from service provider.

31
It is mentioned that authentication and authorization might be an issue in conventional ERP rather
than the cloud providers. Cloud based services are required to trust to service provider but in which
extend? Complex architecture of ERP is still a risk for both cloud and on-premise environment.
Within the system end user and system, user access privileges should be controlled efficiently. In this
level, interview objects and literature reviews are agreed on the importance of using security policies.
System architecture is one of the most important factors, which can directly affect the system
security. Conventional and cloud ERP has a different architectural requirements and cloud
environment can suggest a solution for the complex architecture of ERP, which is multitenancy. On
the literature review, multitenancy has been described as an important factor. However, some of the
interview objects were not stated this as the most important thing what makes system “cloud”.
However, literature reviews are supported that the cloud services aim to make the conventional ERP
simpler than before, without multitenancy it is not secure. Company size and its business market is
another factor since it would be hard for a big company to change their system; so they usually do not
tend to move on cloud ERP.
Providers stating the cloud ERP service is chosen by the SMEs who are new in the business and do
not have pre-requirements like the big companies.
Threat toward system is always a possibility on both cloud and conventional ERP. However, since
the both technologies are different characteristics attack size and target may change. According to
literature review results, worst-case scenarios are various but, mostly in the cloud environment. As a
contrary, service providers do not agree of an attack can be too much severe. Moreover, social
engineering is a security concern for both systems but literature review states that it is higher
possibility in the cloud environment.
5.2 New issues that arose with cloud ERP
In this section, issues are discussed, which are available on Cloud ERP technology. These issues
can be categorized as Implementation of ERP, network and web application security.
Implementation of ERP is an important point since it is the building stone of a software structure.
Several cases might be possible and moving the system to cloud environment may result of some
security concerns. At this point, the actual problem is caused of the complex architecture of ERP.
Since these environments are different from each other, integrating an old system to new system might
be a limitation. An ERP system is a core of the business modules that keeps financial, sales, HR data
of the companies so; if anything goes unexpectedly, company might suffer from its consequences.
Related articles mentioned about their concerns and how important of the implementation phase of
ERP.
Regarding the network and web application issues both interview objects and literature review
results have similar concerns. In addition to this, the end users and providers are aware the
consequences of low-level security. There are several solutions for providing a higher-level security
on an end user side of a web based application such as: 2-factor authentication, PKI, VPN, SSL,
Secure Shell (SSH) etc. In addition to these solutions, service provider side uses Intrusion Detection
System (IDS), Intrusion Prevention System (IPS), firewalls etc. for security enhancement. These
examples are only few examples, which may help to solve the issues.

32
Compliance and Legal issues might be challenging for companies when they consider about
moving on the cloud environment. Each country has a different legislation for data processing and
regulations are depending on the type of organization. For example, governmental organizations in
Sweden are prohibited to keep personal and financial data outside of Sweden’s border. However,
private organizations have a different case, so they can keep their data within EU borders. Previously,
data location was not a drawback when the private companies are setting their system on local basis
and then, Cloud Computing proposed alternatives for business challenges. Requirements of the
business should be understood carefully and necessary precautions must be satisfied before moving in
cloud.
5.3 Issues to be solved by cloud ERP
In this section, issues, which might be solved by Cloud ERP, will be discussed such as possible
attack toward system and system uptime, system availability and reliability.
Possible attacks toward system is a critical issue when people talking about cloud. The companies
who are moving their data to the Cloud environment is actually giving more responsibility. Therefore,
the cloud provider can keep their data on behalf of them. Moreover, service provider is actually
provides a security consultancy for the company and security is a whole as internal and external level.
However, it is interesting that both literature reviews and interview objects are agreed a service
provider has a better security in comparison to small/medium sized company. Provider has to provide
better security since too much to lose. As a contrary opinion, there may be a case where service
provider is well known and their customers are billion dollar companies. In this case, a small company
has the opportunity of sharing the same server with those companies as well as the services. In this
condition, the SMEs may face the possible attacks that are actually not toward them. As a result of
this, a small company might affected even though it was not toward them.
Literature reviews and interview objects are agreed on system uptime, availability and reliability,
which are significantly increased. Service providers usually have better hardware and technology to
maintain the services in comparison to SMEs. Therefore, they can provide more efficient systems and
services.

33
6. Discussion and Guidelines for
Evaluation Security Issues of
Cloud ERP
During this study, data collected during the study is highlighted the major patterns, which concern
the cloud users about the cloud ERP security. Following definition and information with regard to how
to mitigate specific issues will be accordingly to help to the cloud users on the decision-making
process. It is important to remember, each company may have different system requirements and
security expectations regarding their business needs. In this section, the discussion material is
gathered by the literature review as well as a series of the interviews. In this section, following sub-
headers are focused on Small and Medium Enterprises (SMEs).
6.1 Data Security
Basic components of data security consist of integrity, availability, confidentiality, non-
repudiation and traceability. Matt Bishop (2004) defines those components as integrity refers to
trustworthiness of information over its entire life cycle in terms of preventing improper or
unauthorized change. Availability refers to reliability of the system and ability to use the information
or desired resource. Confidentiality refers to the concealment of information or resources and aims to
protect the secrecy of data. Non-repudiation refers to prevention of false denial that an entity sent (or
created) something, is a form of deception and aims to trace the action, which has been done by an
entity. Data security is one of the common concerns for ERP systems and Cloud Computing.
In ERP systems, data security is sensitive with regard to availability, confidentiality, integrity and
non-repudiation of the system. ERP has a complex architecture, because it consists of several modules,
and this complexity is reflected to its security. Availability and integrity of the system can be achieved
by taking backups. In case of a data, loss occurs; backups help to restore the system. Confidentiality of
the system can be achieved by the encryption of data, and separation of duties, which can be ensured
by role-based access privileges, are the common approaches toward security in a conventional ERP
system. Depending on the desired level of security, more approaches are available. Non-repudiation
can be achieved by keeping log files for every event on the ERP modules and the users’ interaction
with the system. This will provide traceability of the action and actor in the system. Moreover, log
files must be traced in order to prevent the log files from breach (She & Thuraisingham 2007). In
addition to this, creating and applying security policies, might enhance the ERP security. Created
policies should contain rules and definitions about how the ERP system will function and will include
all related information (Marnewick & Labuschagne 2005).
Cloud security has several variables such as hardware and software facilities, networking and
platforms, and large datasets (Hwang & Li 2010). In Cloud Computing, data is kept on the cloud of
the provider’s possession. Therefore, the user has a reduced control of the information so it needs to be
handled by the cloud provider on behalf of the user. Issues related to data security should be
mentioned clearly on Service Level Agreements. As a result, the cloud provider has more

34
responsibility toward data confidentiality, integrity, availability and traceability. However, the cloud
provider should only access information they are authorized to access. Of course, users have several
opportunities to enhance their data security, such as using encryption in order to keep the content
confidential and data prevention tools. In example, Data Prevention Tools (DPTs) is used for several
purposes including prevention of sensitive data leakage during migration of data in the cloud
(Takebayashi et al. 2010). Moreover, this tool help to identify information that needs to be protected,
indexing the sensitive data and applying a set of rules on the user’s action on data kept in cloud (Butler
2012). On the other hand, it is part of the cloud providers’ responsibility to ensure the data integrity,
availability, and the cloud customer needs to specify security expectations from the cloud provider in
the Service Level Agreement. Data integrity can be provided through enhancing network security as
well as keeping backups. Some of the cloud providers may allow integrate the user’s network security
solution such as using protocols, but others may not allow it. Backups should be maintained on a
daily/weekly/ yearly basis, both as partial and full back up. In addition to that, the cloud provider
should provide disaster recovery and business continuity plans by the cloud provider. In order to
ensure traceability, data logs should be kept for specific or all data in case any data loss or breach has
occurred that needs to be proven by the cloud providers.
Suggested guideline:
Compared to conventional ERP systems, cloud ERP help users to reduce the burden of security
controls since the cloud provider will maintain the data. In case of the SMEs, ensuring security of data
is challenging, because it requires investment in hardware, software and IT security experts. At this
point, the cloud provider can offer higher-level security of user, unit of storage, unit of processing
power etc. because they are dealing with bigger systems as well as many customers (Helmbrecht
2010). At the same time, they have to satisfy the service requirements, which are explained on SLA
previously.
6.2 Authentication and Authorization
In Computer Security, authentication refers to proving or verifying a previously given identity (C.
P. Pfleeger & S. L. Pfleeger 2006). User access can be stated as a primary base for access control in a
system. In order to maintain the system security, data and resources should be accessible only by an
authorized person or party. Authorization refers to the determination of who is trusted to do which
operations on an object (Lampson 2004). In addition, authorization includes granting access to the
resources based on the user’s access rights/privileges (Nakamur et al. 2002). Access and identity
controls are common security issues in ERP systems and Cloud Computing.
Complexity of the ERP systems increases the complexity of security configurations, which may
lead to potential security vulnerabilities (Holsbeck & Johnson 2004). Since all the data in the ERP is
kept in a single database, ensuring appropriate access to the data is challenging. In order to maintain
the confidentiality of the data, an ERP system uses security and control mechanisms to establish
secure data access. Role Based-Access Control (RBAC) is one of the security mechanisms, which is
used in the ERP security and it refers to a single access control model that establishes permissions
based on functional roles in the enterprise and then assigns the user a role or a set of roles (Sandhu et
al. 2000). By applying RBAC, only the authorized parties will be able to display the confidential data,
which is decided upon access right/privilege. In order to manage the user roles efficiently, applied
roles must cover both the ERP and the third party software that is integrated with ERP (Hughes &
Beer 2007). One of the common access control methods functions as allowing user access to data by

35
checking of an identifier (ID) and password. However, the strength of the user password depends on
several factors such as character size and the type of the password. Weak passwords are vulnerable to
attacks such as dictionary attack, which is based on systematically trying every word in a dictionary
as a password (Holsbeck & Johnson 2004). Segregation of duties is another security enhancement for
ensuring access control of the data. In the ERP System, segregation of duties refers to separation of
tasks, which imply the user should be permitted to complete tasks that fall within the area of its
responsibility (Hertenberger 2005). In order to reduce the risk of fraud and unauthorized transaction on
the system, duties of the users are either separated or restricted, which belongs to a system task
(Hendrawirawan & Tanriverdi 2007). Another security enhancement is audit logging, which tracks
individual transactions or changes within the system to monitor suspicious transactions (Holsbeck &
Johnson 2004). However, due to performance concerns some companies may not tend to keep detailed
logs for audit.
Cloud Computing has proposed new challenges and opportunities for tenant authentication. In the
cloud environment, responsibility is divided among few parties such as the users, the cloud providers
and the third party providers. In this scenario, the cloud provider is responsible for the application,
operating systems and the physical-level security. However, the user is responsible for the network-
level security in order to connect application/service and process data via Internet. However, the cloud
provider might wish to apply additional network security such as enforcing external firewall policies
(Armbrust et al. 2009)
The cloud is a multitenant environment, which refers to resource sharing such as memory,
programs, networks, data etc. However, data must be properly isolated from the unauthorized tenants
i.e. the other companies, which uses the Cloud Services. In order to ensure this, companies and the
cloud providers should establish a mutual trust at first. On the cloud user side, the company that buys
Cloud Services, needs to understand the risks of how the cloud provider implements, deploys and
manages the security on behalf of a company (IBM 2011).
As previously highlighted, the Cloud Services are shared services, and the cloud user authentication
is one of the key factors to establish data confidentiality within the cloud environment. The main
aspects of the user authentication can be stated as protecting a user’s account from theft, controlling
access to objects, memory, devices, software etc. (Zissis & Lekkas 2012). In the cloud environment,
there are several solutions to deal with issues regarding user authentication. User authorization with
an identifier (ID) and a password is one of the common methods and one time password, which is a
temporary password that can be used only one time. In addition to those services, Public Key
Infrastructure (PKI), multi factor authentication and Single-Sign-On are alternative security
enhancements for the cloud computing environment (Ahn et al. 2011).
Cloud ERP can enhance the conventional ERP systems by the power of the resources of the cloud
provider. For example, the SMEs might not afford high technology services and infrastructures, but
the cloud provider can support those companies with their enhanced sources. However, establishing
appropriate authentication and authorization mechanisms are still a challenge for cloud ERP since; the
service given by the cloud provider is shared with the other tenants. The RBAC can be a solution to
enhance current cloud ERP security to access only of authorized sources. Moreover, it is important to
set appropriate access roles for the user, the cloud ERP provider and the third party. The cloud ERP
application interface is accessible via the Internet browser, so the user is authenticated by system with
an Identifier and a password to reach the cloud ERP service. In addition to this, several access control

36
methods are available for cloud ERP such as PKI, multi-factor authentication, and the single-sign-on.
Besides trust is essential between the parties who share the cloud environment, the cloud vendor has
more responsibilities to ensure a secure access of the each tenant in the system.
6.3 Architectural Issues
Each system has an underlying architecture behind of itself, which is a foundation for its functions
and components. System architecture is defined as certain behavioral properties of a system that can
be a tool to aid process of predicting behavior of the system, managing the construction of the system
and maintaining it (Leavens & Sitaraman 2000). Architectural issues are connected directly with the
system functions and this can be a source of a security issues within the system.
The ERP systems contain several business modules within the software, which causes complexity in
the system. The ERP system architecture is organized as a layer (or tier) to manage the system
complexity as well as providing the system’s scalability and flexibility (Motiwalla & Thompson
2011). One of the ERP system architecture models is the three-layer (tier) architecture, which is built
on web tier, application tier and database tier. The segmentation of these tiers allow system scalability
and reduce resource utilization (Motiwalla & Thompson 2011). The integrated nature of the ERP may
cause a security risk within the system if anybody enters improper data, this may mistakenly lead the
system toward a negative domino effect (E. Umble et al. 2003).
In the cloud environment architectural design and characteristics propose a number of security
benefits, such as centralization of security, data and process segmentation, redundancy and high
availability (Zissis & Lekkas 2012) . However, the main characteristic of resource sharing may bring
some consequences by its shared nature. The cloud provider is responsible for determining the
physical location of the cloud infrastructure as reliability and scalability for the supporting system
framework (Jansen 2011).
One of the characteristics of the Cloud Computing is multitenancy which refers to the feature that
ensures resource sharing in the cloud. Multitenancy can be an opportunity and a risk for the cloud
service. The main problem with multitenancy is that the cloud users (tenants) are separated at the
virtual environment but not in the hardware level. Moreover, a security breach within the system can
risk the exposure of sensitive data to the other tenants (Bezemer & Zaidman 2010). In addition to this,
a failure of repudiation between different tenants, so called guest-hopping attacks, might occur
(Catteddu & Hogben 2009). Therefore, a company, owner of sensitive information, which is kept in
the cloud environment, should be properly separated from the other companies that share the same
cloud.
The cloud ERP is an alternative for the complex conventional ERP systems. Cloud ERP is based on
the same service with the conventional ERP systems but with an architecture that is more flexible. The
cloud provider can provide faster modification of the requested ERP module, but the customizability
of the ERP may change depending on the cloud ERP provider. Moreover, the cloud provider maintains
the cloud ERP services and this diminishes the responsibility of the cloud ERP customer. In addition
to this, cloud datacenters are kept on the premises of the cloud provider, who can offer more security
and high availability for the Information Technology infrastructures. Physical data security is also

37
enhanced since the cloud provider is specialized on the physical security. These data centers are
designed to establish high-level security and withstand natural disasters.
6.4 Implementation of ERP
Implementation is a practice of creating or modifying a system, which refers to build a new
business process or replacing an existing business process (The American Institute of CPAs n.d.)
Implementation of the ERP is a long and a costly process since, it involves several steps such as
planning, requirements analysis, design, detailed design, implementation and maintenance (Sumner
2005).
Configuring the ERP system implies some potential security configurations. Mary Sumner (2005)
explains that there are several risks to consider during the ERP implementation: Technological risks
depend upon how consistent the new technology is and it involves organization, people and project
size. Organizational risks refer to the organizational factors when the business processes are re-
designed to fit the package, the risk of excessive time and cost investments are decreased. Human
factors refer to human resources when the IT professionals are familiar with application-specific
modules, the system will be implemented correctly. Project size refers to the ERP project; during the
project organization deals with time, staff commitment, budget and scope need to be managed
correctly to have a successful implementation. In addition to these, deployment and implementation of
the ERP systems pay little attention to security implications, configuring an ERP system implies some
security configurations since the main purpose is to solve business problems within time and budget
(Hendrawirawan & Tanriverdi 2007). In order to reduce ERP implementation risks, a company can
implement a complete ERP provider package because the provider-tested method will be used
(Sumner 2005).
The cloud ERP provider helps the customer by reducing the burden of a long ERP implementation
period. The cloud ERP service is already available on the cloud environment and the cloud ERP user
does not need to install the services in their premises. Therefore, the cloud ERP eliminates limit of the
total cost of ownership and implementation time for the companies (Mattison & Raj 2012). Decreased
implementation steps and time help to reduce the risk of improper implementation. Moreover, the
cloud ERP customers have an opportunity to experience the cloud ERP service immediately after
buying the service. For example, creating a user account in the cloud ERP software can create the
opportunity to test the customization levels of the cloud ERP system. Implementation process of the
cloud ERP system depends on the requested ERP modules and this process can contain several
procedures such as setting parameters into the system, changing the interface layers and migrating the
data (Hao et al. 2012).
6.5 Compliance
Compliance refers to ensure the requirements of laws, regulation, industry codes and organizational
standards are met (The State Services Authority 2012). Every country has a different governmental
regulations and different industries in a specific country have specific compliance requirements and
standards (ORACLE 2010). Global laws and regulations have been applied to ensure of the entities
that comply with particular expectations when conducting business (A. Chaudhuri et al. 2009).

38
ERP systems must achieve the requirements of standards and legislation. One important act to
comply to is Sarbanes Oxley Act (also known as SOX Act), which contains a number of conditions
that a company needs to follow in order to prevent financial reporting fraud. The Act is set up
mechanisms to secure certain levels of the financial data quality, and reduce the risk of reposted
financial operation either unintentionally or intentionally misleading (Ferran & Salim 2008). Sarbanes
Oxley has a five-step approach: Scoping and planning, visioning and targeting, design,
implementation, report-audit-certify.
Lack of legal and data protection compliances are significant risks to consider in the cloud model
(Helmbrecht 2010). Each country has different restrictions and requirements for accessing the
sensitive data. The cloud customer needs to pay attention for jurisdictions of the data regarding where
is the data stored and processed. Depending on the cloud deployment model, data may not remain
within the same system, which can cause of legal concerns. The cloud customer is the main person
who is responsible of processing of the personal data despite processed by the cloud vendor
(Helmbrecht 2010). For example, European Union Directive on data protection stipulates in which
countries EU private and personal data may or may not traverse or reside (Winkler 2011).
Auditing the cloud for compliance has two perspectives to deal with: Internal audit, which is the
requirements of the organization’s expectations, External audit, which is the requirements of the
external auditors (Mather et al. 2009). Internal and external audits are ensured with audit frameworks.
One of the common audit frameworks is Statement on Auditing Standards (SAS) 70, which refers to
an audit control, which is based on control objectives and control activities defined by service provider
(Mather et al. 2009). This framework is aimed to cover services that are relevant for purposes of
customers’ financial statement analysis. Mather et al.(2009) explain that there are two types of SAS 70
audits: Type I focuses on the design of controls and whether such controls were in operation at the
specified time and; Type II focuses on effectiveness of controls on a period of time whether such
controls were properly designed and operated until the end of the process.
Cloud ERP needs to ensure the standards and legislations of both Cloud Computing and the ERP.
As an example to this, the cloud ERP providers should meet or exceed the traditional ERP security
compliance requirements such as ISO 27001 certification, SAS Type 70 II certification and ISAE
3402 certification (Mattison & Raj 2012). The cloud services could be relevant to corporate customer
from a Sarbanes Oxley perspective. For example, an organization can use a cloud service, which plays
an important role for financial reporting services to record various transactional activities. In case
these transactional activities relevant to customer cloud service is likely to be part of customers SOX
scope (Mather et al. 2009).
6.7 Threats
A threat is a potential violation of the security, and violation need not actually occur for there to be
a threat (Bishop 2004). Any threat in the system might risk of the system’s availability. Matt Bishop
(2004) explains that an unavailable system is at least as bad as no system at all. Threats toward the
system are the common issues for the conventional ERP and the Cloud Computing.
An ERP system contains of several modules and their connections with the ERP components. In
order to maintain business continuity, an ERP system needs to remain available 7/24 and depending on
the complexity of the system, a number of risk factors can threat the availability of the system. For

39
example, ERP uses a central database, which connects all of the ERP modules within the system; any
attack toward the system might set the system out of function. There can be another issue related with
the Application Interface of the ERP, which is the user’s control panel for the ERP system, any
possibility of a software bug or application crush might cut the connection between the components
and make the services unavailable. In order to prevent this, application and its components should be
tested and monitored regularly. Companies need to consider of appropriate solutions to prevent ERP
service unavailability, which may be caused from a system restore and a downtime. Preventing of
unavailability situations can be achieved by creating and applying a set of security policies. In order to
ensure the ERP system will function properly after the event of disaster, these security policies should
be tested in advance and then, the results should be added to policy document. On the other hand, any
security failure of current the ERP system can cause of system vulnerability such as weak password
choice, buffer overflow, and social engineering, incorrect way of implementing ERP as a system,
weak internal access privilege controls (Holsbeck & Johnson 2004; IBM 2007).
Cloud based services require significant amount of capacity and are hosted in the data centers and
the server farms (Mather et al. 2009). The collaboration of the cloud resources such as infrastructure,
platform, storage and data provide improved availability on the resources, but there is a risk of new
legal and data protection challenges (Helmbrecht 2010). These distributed data centers and server
farms can be located in multiple locations and may be linked with some other networks in order to
establish the cloud service. As it mentioned previously, distributed data locations can raise concerns
for compliance and data legislation.
Cloud services are available via the Internet connection and one of the critical components of the
cloud is the broadband network that connects the components of the cloud environment (Mather et al.
2009). Because of this, data might not be restored immediately after the event of disaster since it will
be downloaded over the Internet. As a result of this, redundant systems and storage networks should
be available upon any emergency requirement.
Cloud services are accessible with the Internet browser, where you can reach the service providers
web application. Regarding web application security, it is important to remember the customer
application interface is usually open to public access. This situation underlines the importance of web
browser security in the cloud. In order to enhance web browser security, Secure Sockets Layer (SSL)
is widely in use, which is a cryptographic protocol used for web browsers and web servers in order to
provide secure connection by establishing data confidentiality and authentication of servers by the
help of the Certification Authority (CA) between communicator parties (Symantec Corporation 2012).
Thus, some security concerns can be mitigated by cloud user with the help of current technologies
such as Virtual Local Area Networks, and network middle boxes such as firewalls, packet filters etc.
(Armbrust et al. 2009). In addition to that, the cloud provider can provide Virtual Private Network
(VPN) capability, which is not directly visible by attackers so, the cloud user ensure protected
network (IBM 2011). In order to enhance the network security in the cloud, Intrusion Detection
Systems (IDSs) can be one of the network security solutions to monitor and identify the network
activities against any possible threat within the system.

40
Cloud ERP service is provided by the cloud ERP provider and the service is accessible of the cloud
customer who is bought the ERP service. User Application Interface is available on the Internet, but
the service is only available for authorized tenants. The cloud provider is responsible for the
application, network, operating systems and the physical-level security. However, the cloud ERP user
has some responsibilities for the network-level security in order to connect to the cloud ERP service
and process data via Internet. In this point, Internet browser security is vital and can be achieved by
using several enhancements such as SSL, Virtual Local Area Networks, firewalls, packet filters etc.
The user access to the cloud application is also important. Current solutions requires user to write their
identifier and their password to the application interface and the cloud vendor’s identity control and
management service would establish an identity check of the written details. This session can be
enhanced by using multi-factor authentication methods such as biometrics, one-time password, smart
cards etc.
7. Conclusion
In this study, the results of literature reviews and the interviews with professionals were focused on
a single question: What are the security challenges and possible advantages of ERP delivered as
Cloud Services from the user perspective?
By seeking an answer to this question, current security issues of the conventional ERP and the
cloud computing technologies were evaluated. Some of the security issues were oriented from the
conventional ERP and the Cloud Computing, which were discussed regarding their existence within
the cloud ERP system.
As a result of this evaluation, several security issues of the cloud ERP were identified: Data
security, authentication and authorization, system architecture, threats, implementation of the ERP,
network and web application security, compliance, and the system reliability. Data security refers to
availability, confidentiality, integrity and non-repudiation of the system. Authentication refers to
proving a previously given identity, and authorization refers to who is trusted to do what actions
within the system. System architecture refers to certain behavioral properties of a system that is the
foundation of the system services and its components. Threat refers to potential violation of the
available services, which contains the discussion about system reliability and uptime, the web
application security, network security and physical security. Implementation of the ERP refers to
process of the building of a new system or changing an existing system with another. Compliance
refers to ensure and apply the requirements of laws, regulation that organizations should comply.
It was concluded that the cloud ERP could bring a solution to mitigate some of the issues of the
conventional ERP such as dealing with a complex ERP architecture, saving time and money during the
implementation phase, enhancing data center security and control, which are provided by the cloud
ERP vendor and significant security enhancements of network and the application security, which is
provided by the cloud ERP provider.
Although cloud ERP can achieve higher service standards and security, the implementation of
security must be considered carefully. The cloud ERP might not completely solve the issues regarding
customization of the ERP software. Furthermore, user authentication and authorization might bring

41
other security issue. Since the external actors may have access to the Cloud ERP system, user roles
and permissions are more important than conventional ERP systems. A multitenant system is an
advantage for the cloud customer since there is an opportunity to use higher volume and technology of
IT infrastructures. However, data security and management can be troublesome in the cloud
environment. The cloud user shares the infrastructures and the components of the cloud can raise a
concern, which should not be underestimated. In addition, the maintenance and location of the
confidential data can affect implication of the system compliance, which is a requirement for business
processing. Ensuring the system compliance can be burdensome in the cloud, since the data is not
located on the company’s premises. In order to deal with this risk, the cloud user needs to understand
the requirements of the cloud provider related system processing, such as network topology and data
maintenance.
Therefore, as explained above on the discussion section set of guidelines is required to contribute to
the current knowledge of cloud ERP. The guideline was based on a comprehensive evaluation of
advantages and disadvantages of the conventional ERP and the cloud computing security issues.
In order to establish in depth analysis for future work, additional data is required for evaluating the
Cloud ERP security issues. This can be achieved by conducting additional interviews and
questionnaires. Moreover, a Cloud ERP product may be tested and test results can be evaluated in
order to additional contribution to this subject.

42
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48
Appendix
Interview Questions
Remaining issues
● Data security, if they have related experience?
● Authentication and authorization, if they have had related experience?
● Architecture, if they have had related experience?
● Inside and outside threats, if they have related experience?
New issues
● Network Security, how to achieve? (Applying firewalls, Public Key Infrastructure (PKI) etc.)
● Web application security, how to secure web application security?
● Compliance-Legal issues, data location (legislation), SLA etc.
Issues solved with Cloud ERP
● Possible attacks toward system, if they have related experience?
● How is the system uptime? (Availability and reliability)
Interview Questions
1. What is your role and organization? Could you explain, please?
2. What is your interest and profession area Traditional ERP, cloud ERP? Or?
3. What cloud ERP proposed user in practice? Could you explain a bit of your system?
4. Have you ever experienced a security problem or challenge? Can you list possible
issues that might be a security problem according to you?
5. Do you have any concern about your data security? Could you explain a bit about how
do you handle data management and control in your system? Do you use encryption,
back up etc.?
6. Have they faced any problem related with confidential data breach or unauthorized
data access in their system by insiders or outsiders? On the other hand, maybe your
users?

49
7. What do you think about the architecture of your system? What are the obvious
characteristics? Is it satisfactory or needs improvement?(Multitenant environment and cloud
architecture)
8. Do they have system logs? Is system logs kept by provider or by company? Why?
9. Since the data kept by service provider location is data (servers) dependent to service
provider? What is the agreement between company and provider about data
legislation? Where the company server is located, that service provider maintains
data?
10. Do you think there would be new issues appear or previous issues can be mitigated
with the help of cloud ERP?
11. Is there any other area or issue related to security that you would like to share?

50
Department of Computer and Systems Sciences
Stockholm University
Forum 100
SE-164 40 Kista
Phone: 08 – 16 20 00
www.su.se
Department of Computer and Systems Sciences
Stockholm University
Forum 100
SE-164 40 Kista
Phone: 08 – 16 20 00
www.su.se

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