Cmmi Overview And Nihilent Show Case In Cmmir Consulting.1
- 1. CMMI Overview Nihilent Show Case in CMMI® Consulting Presented by: Jonathan A. Wiesman Vice President Nihilent © Nihilent Technologies 2009
- 2. CMMI Overview & Nihilent Show Case in CMMI® Consulting SMCMM Integration, IDEAL, and SCAMPI are service marks of Carnegie Mellon University (CMU) ® Capability Maturity Model, Capability Maturity Modeling, CMM, and CMMI are registered in the U.S. Patent and Trademark Office by Carnegie Mellon University. © Nihilent Technologies 2009
- 3. Agenda CMMI Overview Our offerings Nihilent Strengths in CMMI Why Nihilent Some of our clientele Clients Speak Consultants Profile © Nihilent Technologies 2009
- 4. What is CMMI? The Capability Maturity Model Integrated (CMMI) is an integrated framework for maturity models and associated products that integrates the two key disciplines that are inseparable in a systems development activity: software engineering and systems engineering. A common-sense application of process management and quality improvement concepts to product development, maintenance and acquisition A set of best practices A community developed guide A model for organizational improvement © Nihilent Technologies 2009
- 5. CMMI Overview © Nihilent Technologies 2009
- 6. CMMI – Process Areas Organizational Innovation and Deployment (OID) Level 5 Optimised Causal Analysis and Resolution (CAR) Organizational Process Performance (OPP) Quantitatively Level 4 Quantitative Project Management (QPM) Managed Requirements Development (REQD) Technical Solution (TS) Product Integration (PI) Verification (VER) Validation (VAL) Level 3 Organizational Process Focus (OPF) Defined Organizational Process Definition (OPD) Organizational Training (OT ) Integrated Project Management (IPM) Risk Management (RSKM) Decision Analysis and Resolution (DAR) Requirements Management (REQM) Project Planning (PP) Project Monitoring and Control (PMC) Project Level 2 Supplier Agreement Management (SAM) Management Measurement and Analysis (M&A) Process and Product Quality Assurance (PPQA) Configuration Management (CM) Level 1 Initial Levels Process Areas Category © Nihilent Technologies 2009
- 7. Why use CMMI? In software and systems engineering, it is a benchmarking tool widely used by industry and government, both in the US and abroad. CMMI acts as a roadmap for process improvement activities. It provides criteria for reviews and appraisals. It provides a reference point to establish present state of processes. CMMI addresses practices that are the framework for process improvement. CMMI is not prescriptive; it does not tell an organization how to improve. © Nihilent Technologies 2009
- 8. CMMI can benefit you … CMMI Provides guidance for efficient, effective improvement across multiple process disciplines in an organization improvements to best practices incorporated from the earlier models a common, integrated vision of improvement for all elements of an organization © Nihilent Technologies 2009
- 9. CMMI benefits CMMI-based process improvement benefits include improved schedule and budget predictability improved cycle time increased productivity improved quality (as measured by defects) increased customer satisfaction improved employee morale increased return on investment decreased cost of quality © Nihilent Technologies 2009
- 10. CMMI Performance Results… Performance Median No of Low High Category data points Cost 20% 21 3% 87% Schedule 37% 19 2% 90% Productivity 62% 17 9% 255% Quality 50% 20 7% 132% Customer Satisfaction 14% 6 -4% 55% Return on Investment 4.7:1 16 2 :1 27.7:1 © Nihilent Technologies 2009
- 11. Process Consulting offerings … • End to end CMMI consulting • Value added services Gap analysis and Action planning Build SQA practices Implementation support Periodic SQA auditing Readiness check Process Definition support Formal Appraisal (Class A, B, C) Advance statistical techniques for CMMI high maturity practices • Trainings SEI Authorized “Introduction to CMMI” CMMI Overview Implementing “High Maturity Practices” Software Engineering Trainings • Appraisals SCAMPI Appraisals (Class A, B, C) © Nihilent Technologies 2009
- 12. Strengths in CMMI No. of SEI certified High Maturity Lead Appraiser =2 No of SEI Certified Lead Appraisers =4 No. of SEI authorized Lead Instructors =2 No of appraisals completed (incl. High Maturity) = 100+ No. of Consultants = 20 Nihilent Appraisers are SEI authorized Observer for Class B and Class C Team Leaders Have client references for excellent work © Nihilent Technologies 2009
- 13. Why Nihilent ? All Lead appraisers have occupied senior positions in well established Indian software organizations Team of highly experienced consultants (average 10+ years) with software development life cycle experience Domain experience spanning verticals such as manufacturing, banking finance, embedded, telecom, utilities etc International consulting experience (15+ countries) Partnership and collaborative approach Practical and pragmatic solutions Cluster of Excellence (CoE) program for SMEs for cost benefits Youngest company to achieve ISO 9001: 2000 and CMMI accreditations © Nihilent Technologies 2009
- 14. Global Consulting Experience … © Nihilent Technologies 2009
- 15. Some Clients Served … 100+ Clients © Nihilent Technologies 2009
- 16. Some of esteem clientele … 1 T-System (India division) – Europe’s number one telecom company having its offshore development centre in India. The total size of India centre is around 1500 resources. Nihilent helped to achieve CMMI Maturity Level 3. Neusoft (China) – A Chinese Software Company having size of 15000 resources. Nihilent helped their audio division which is of 400 resources to achieve CMMI (V1.1) Level 5 and also CMMI (V1.2) Level 5 Capgemini (India Multi-division) – A US based Software Company having its development centre in Pune, Hyderabad, and Chennai of around 6500 resources. These divisions are appraised on SW-CMM Level 5. Nihilent helped their Pune, Hyderabad Chennai divisions for achieving Level 5 on CMMI V1.2 Standard Bank (South Africa) – A leading banking organization in South Africa. The bank has its Infrastructure division that supports software development and maintenance to SBSA. Nihilent is helping this division for defining, enhancing and implementing processes based on CMMI and ITIL frameworks. Nihilent has deputed 6 Process Consultants since the last two years. Nedcor Bank (South Africa) – A large South African Bank having its Technology operation division of 8000 resources. Nihilent helped this TO division to reach SW-CMM Level 2 and subsequently CMMI Level 3. This was the first CMM and CMMI appraisal conducted in South Africa. © Nihilent Technologies 2009
- 17. Some of esteem clientele … 2 SARS (South African Revenue Services –SA) A South African Government organization involved in Excise, custom and income tax services. Nihilent helped their IT division of 200 resources for defining System and software development life cycle process using CMMI and ITIL framework. SunGard (Offshore India Division) – A leading US based insurance company having its offshore development centre in India. The division is having 100+ resources. Nihilent helped to achieve CMMI Level 2. Valeo (Egypt) – One of the leading automotive suppliers having its embedded software division in Egypt. Nihilent helped this division to achieve CMMI Level 3. IBM (Egypt) – Cairo Technical Development Center (CTDC) of IBM having 500 resources. Nihilent helped CTDC, to achieve CMMI Level 3, CMMI Level 5. At present Nihilent consultants are working for their re-appraisal initiatives for Level 5 UK-based world leader in mobile telecommunications company (UK) - Is a business technology firm, involved in providing high quality business services to Vodafone. Nihilent helped this company in defining and institutionalizing the processes for their IT division using CMMI and Testing Maturity framework. Other than these, there are many more Indian and overseas clients where Nihilent either provide end-to-end consulting services or provide only SEI appraisal services. © Nihilent Technologies 2009
- 18. Clients Speak …1 Nedcor South Africa (AS and T&O Division) Once again it has been a pleasure working with you. You have not only the right skills but also the enthusiasm and passion for their work. Your ability to impart knowledge and expertise with the rest of the team is admirable, in particular his practical advise in SQA and measurements processes. Your contribution has made an impact on the team in general and the project as a whole. Your pragmatic way of dealing with tasks, sense of humour and above all, integrity makes you an integral part of any team. Nedcor’s team has certainly been enriched by your contribution and we look forward to working with him again in the near future. Pieter van Zyl - Manager Application Services and SEPG Standard Bank South Africa (ITPM Division) Nihilent consultants guide us through the processes and critically audit the progress of the phase. To date he has been most accommodating and has brought several insights, knowledge and guidance to the team. On behalf of the team we would like to thank him for their support to date and hope that we can continue to foster their good & mutual working relationship Selvan Naidu – Program Manager Standard Bank – South Africa Cygnet Infotech Pvt Ltd, India appraised for Level 2 and Level 3) The quality of service is very good. As a organization we had taken a target and we needed a consultant who can mentor our team. We got all we wanted from you and are very happy with the overall service that was provided to us. Niraj Hutheesing – MD Cygnet Infotech Pvt Ltd © Nihilent Technologies 2009
- 19. Clients Speak …2 Opus Software Solutions Private Ltd., Pune, India (appraised for Level 3) We are very happy about the services given by Nihilent. Consultants provided valuable help in reviewing implementation across projects and conducting audits. The knowledge and skill level of Lead appraiser is excellent. Ramesh Mengawade – CEO Opus Software Solutions Pvt Ltd Zoom Developers Pvt Ltd, Indore (appraised for Level 3) We thank Nihilent for their great support & guidance to achieve our success. The Lead Appraiser mentoring has meant a great deal to us and we look forward to your continued support. I would once again like to acknowledge your support with a deep sense of gratitude. Neha Jain – SEPG Head Zoom Developers Pvt Ltd, Indore Zhengzhou VCOM Science and Technology Co. Ltd China (appraised for Level 3) We really appreciate your style of consultation: simple but efficient, humorous and considerate. You are an experienced expert for guiding our implementation for the QMS. We have got so many useful suggestions and advices from you. Wanglianbei – SEPG Head VCOM, Zhengzhou, China © Nihilent Technologies 2009
- 20. Clients Speak …3 Henan 863 Software Incubator Co., Ltd China (appraised for Level 3) We enjoy working with you. Your explanation about CMMI practices makes us much clearer in how to modify our QMS and how to implement in projects. We've got a lot from you, You are a real expert. Yang Jingbo– SEPG Head Henan863, Zhengzhou, China TVS Infotech Ltd, Chennai, India (appraised for Level 3) Services with respect to Consulting, Training and Appraisal were good. Nihilent associates have exhibited good professional attitude towards their engagement. It has been a great learning for the ATM’s as well as the interviewees. They are able to appreciate the value of CMMI and its benefits. Replies to queries were prompt thru mails and calls. G. Ramanathan– COO TVS Infotech Ltd, Chennai, India © Nihilent Technologies 2009
- 21. Consultants Profile Ashok Sontakke Kiran Chaudhari Shrikant Brahme Deepak Manjarekar Suhas Oak Shabbir Taiyabi © Nihilent Technologies 2009
- 22. Ashok Sontakke Qualification SEI Authorized SCAMPISM High Maturity Lead Appraiser for CMMI SEI Certified SCAMPISM Lead Apprasier and Authorized Lead Instructor SEI Observer for SCAMPISM Class B and SCAMPI Class C Team Leader Certified Lead assessor for ISO 9001, SPICE, Tick IT Senior assessor for EQA (European Quality Award) CMMI® and SPI Ashok has 33+ years of Industrial experience in Quality control and quality assurance functions. He has led more than 15 CBA-IPI assessments, 15 SCAMPI appraisals in India, China, Mauritius, Ukraine, Egypt, and South Africa. Prior to joining Nihilent, he has worked for organizations like QAI, Zensar, and Indian Satellite Research Organization (ISRO) He has executed no. of assignments in organizations working in banking financial and insurance business domains. He was associated with MAIT Western region quality committee as a Chairman in 1998. Education / B. Tech (Hons) Electrical engineering from IIT Mumbai Publications / M. Tech (Hons) Comms Engg from IIT Mumbai achievements ISO 9000 Lead assessor from Alan A Griffin & Associates, UK Tick IT Lead assessor from NFI Quality AS, Norway SPICE Lead assessor from European Software Institute Key Clients -IBM, Egypt - Nedcor Bank, South Africa - Valeo, Egypt engagements handled - Neusoft, China - SARS, South Africa - Cybage, India - SunGard, India - eHorizon, India - CapGemini, India - Aptech Software, India - T-Systems, India © Nihilent Technologies 2009
- 23. Kiran Chaudhari Qualification SEI Certified SCAMPISM Lead Appraiser for CMMI SEI Authorized SCAMPISM Class B & C Team Leader SEI Observer for SCAMPISM Class B and SCAMPI Class C Team Leader Certified Lead auditor for ISO 9001:2008 Six Sigma – Green belt CMMI® and SPI Kiran has over 18 years of experience spanning software and implementing Quality Systems in various sectors of industry such as Information Technology, Electronics, Instrumentation and Automobile. Last assignment prior to Nihilent was at Zensar Technologies Ltd., where he was senior consultant, responsible for ISO, CMM and CMMI consulting assignments. He has completed 16 SCAMPI appraisals He has carried out more than 2700 hours of interim assessments of Quality Management systems at several software organizations As a senior consultant successfully executed number of assignments in UK, Europe, South Africa, China, Iran and India on ISO, CMM and CMMI framework - B.E. Electronics from Pune University Education / - Certified Lead auditor for ISO 9001 from TQMI (UK) Publications / achievements - Six Sigma Green belt from Omnex - Member of many process improvement groups Key Clients - Nedcor Bank, South Africa - Fujitsu Services, UK - GIST, Iran engagements handled - Cygnet, India - Cybage India - Zoom, India - TVS Infotech, India - Opus Software, India - SunGard, India - T-Systems, India - Vcom, China - NewCapec, China -CapGemini, India - TietoEnator , Czech Rep. - Teledata Marine Sol. India - Imperial Bank, South Africa - Bank of Uganda, Uganda - Multichoice, South Africa © Nihilent Technologies 2009
- 24. Shrikant Brahme Qualification SEI Certified SCAMPISM Lead Appraiser for CMMI SEI Authorized SCAMPISM Class B & C Team Leader Certified Lead auditor for ISO 9001:2008 Six Sigma – Black belt CMMI® and SPI Shrikant has over 19 years of experience spanning software and implementing Quality Systems in various sectors of industry such as Information Technology, Electronics, Communication and Automobile. Last assignment prior to Nihilent was at TUV Rheinland as a Manager Western Region for CMM, PCMM and ISO 27001 He has completed 14 SCAMPI A appraisals He has carried out more than 1500 hours of interim assessments of Quality Management systems at several software organizations As a senior consultant successfully executed number of assignments in UK, South Africa, China, Italy (Milan), Hong Kong and India on ISO, CMM and CMMI frameworks. Education / - B. Sc. (Physics) and B.E. Electronics from Pune University Publications / - Certified Lead auditor for ISO 9001 from TQMI (UK) achievements - Six Sigma Green belt from Omnex - Nedcor Bank, South Africa - Henan 863, China - MTRC, HK Key Clients - Transco, UK - VCOM, China - DCRTI, India engagements handled - Newcapec, China - ICL, Milan - DSRM, India - Tech Process, India © Nihilent Technologies 2009
- 25. Deepak Manjarekar Qualification Certified Lead Auditor for ISO 9001:2008 SEI authorized “Introduction to CMMI” training Certified Software Quality Analyst CMMI® and SPI Deepak has over 21 years of experience in managing quality and implementing Quality Systems in various sectors of industry such as Information Technology, Automobile, and Engineering. Last assignment prior to Nihilent was at eHorizon India Pvt. Ltd., where he was heading the SEPG and Training functions and responsible for process definition, process training, process implementation, process measurement, process audit and process improvement. Lead the CMMI level 3 project at eHorizon and achieved the level 3. Established organization wide Metrics tool for measuring process and project performance. As Management Representative successfully lead different organizations for ISO 9001, QS 9000 and TS 16949 quality system accreditation. He has conducted in-house training program for CMM / CMMI overview, ISO 9001 Quality System, Metrics Definition, 7 QC Tools, SPC, 5S – Housekeeping, ISO Auditing etc. - M.E. (Industrial Engineering and Management) from Indore University Education / - Certified Lead auditor for ISO 9001 from SGS Yarsley ICS (UK) Publications / - Certified Software Quality Analyst from QAI achievements - Member of many process improvement groups Key Clients - STL, Kenya - Trigyn, India- Aftek Infosys, India engagements handled - Opus Software, India - Sena Systems, India - DSRM, India - Henan 863, China - e-Zest Solutions, India - Glodyne, India © Nihilent Technologies 2009
- 26. Suhas Oak Qualification Certified Lead auditor for ISO 9001:2008 SEI authorized “Introduction to CMMI” training CMMI® and SPI Suhas has around 10 years of varied experience in Software development, ISO 9001 :2000 and CMM/CMMI process improvement. He is ISO 9001:2000 Lead Auditor. He has end-to-end life cycle experience of implementing CMMI level 5 processes. He has carried out more than 400+ hours of interim assessments of QMS at several software organizations, in the areas of Gap analysis, Process definition, Process deployment, Metrics Definition, Establishment of organizational capability Baselines. His professional experience includes stints with Zensar, HP, and IBM & NIHILENT . Last assignment prior to Nihilent was at IBM, where he was QA/SEPG Manager, responsible for Process Audits and Improvement activities. - MCM (Computer Science) from Pune University. Education / - Certified Lead auditor for ISO 9001:2000. Publications / - Training on ISO and CMMI. achievements Key Clients - SARS, SA - HP, USA & India. - VIAS, Egypt engagements handled - Standard Bank, SA - GM, USA -Infinitum – UK -Tech Process, India - Eresource, India - Imperial Bank, SA © Nihilent Technologies 2009
- 27. Shabbir Taiyabi Qualification Certified Lead auditor for ISO 9001:2008 Undergone SEI authorized “Introduction to CMMI” training Participated in CMMI level 3 Appraisal as an ATM Certified ITIL Foundation CMMI® and SPI Shabbir has 6+ years of varied experience in Software Quality Assurance and Process Engineering, ISO 9001:2000, CMM/CMMI and ITIL based process improvements and process consulting. He has end to end life cycle experience of Implementing CMMI Level 3 and ITIL processes. He has strong experience in process gap analysis, definition and reviewing processes, and its associated artifacts He has carried out more than 800+ hours of interim assessments of QMS at several Software organizations, in the areas of Process Gap analysis, Process definition, Process deployment, Metrics Definition, Establishment of SQA, SEPG functions and organizational capability Baselines. Education / MCS (Master of Computer Science) from Pune University. Publications / Certified Lead auditor for ISO 9001:2000 achievements ITIL Foundation Certified Awarded by client for “Service Excellence” Article on “People Management for Project Management” published by “PMI-Pune” chapter in October 2006 Key Clients engagements handled - Standard Bank, South Africa - Nedbank, South Africa - Glodyne Technoserve, India - DSRM, India - - TechProcess, India - E-Zest, India - SENA Systems, India © Nihilent Technologies 2009
- 28. Contact - India India - Pune India - Mumbai Nihilent Technologies Pvt. Ltd. Nihilent Technologies Pvt. Ltd. 4th Floor, Weikfield Citi Infopark, 205, Kakad Chambers, 132, Annie Besant Road, Nagar Road, Pune 411 014 Worli, Mumbai - 400 018 Tel.: +91 (20) 39846100 Tel.: + 91 (22) 2495 5684/ 89/90 Fax: +91 (20) 39846499 Fax: + 91 (22) 2498 1565 Contact Person: Ms. Priyanka Hegde Contact Person: Ms. Priyanka Hegde Email id: priyanka.hegde@nihilent .com Email id: priyanka.hegde@nihilent .com India - Chennai Nihilent Technologies Pvt. Ltd. C/O- DataCraft India Ltd, Citi Tower, 6th Floor No. 117, Sir Theagaraya Road, T. Nagar Chennai 600-017, India Tel.: +91-44-28151175 Contact Person: Mr. J Vignesh Email id: j.vignesh@nihilent.com © Nihilent Technologies 2009
- 29. Contact – Middle East Kingdom of Saudi Arabia Ali Bin Ali Technology Services Al-Kanar Arabia Co. Ltd. Ali Bin Ali Group Center C/o Dimension Data, Level 4, Tower 1 Umm Ghuaylina, Al Wahab Street, North, Tatweer Towers, Dhoha, Qatar 4th Southbound King Fahad Highway, Crossing King Abdulla Street, Tel.: +97 43512530 Contact Person: Mr. Sunil Deorukhkar Tel.: +966 1494 6029 Email id: sunil.deorukhkar@nihilent.com Fax: +966 1 2008190 Cell: +966 (54) 837 2202 Contact Person: Mr. Ajay Dhoot Email id: a.dhoot@nihilent.com © Nihilent Technologies 2009
- 30. Contact - International South Africa United States Nihilent Technologies Pvt. Ltd., Nihilent Technologies, Inc. 35, Wierda Road West 929 East Main Street Wierda Valley, Sandton Suite 117 Johannesburg Mount Joy, PA. 17552 South Africa USA Tel.: +27 (11) 881 3682 Tel.: +1 (717) 475 9662 Fax: +27 (11) 881 3699 Contact Person: Mr. Jonathan A. Wiesman Contact Person: Mr. Vineet Bahal Email id: jonathan.wiesman@nihilent.com Email id: bizdevafrica@nihilent.com United Kingdom Turkey Nihilent Technologies Pvt. Ltd., PROYA Profesyonel Yazılım Çözümleri ve C/o Dimension Data, Danışmanlık Tic. Ltd. Şti. Fleet Place House, Çetin Emeç Bul. 4. Cad. No:4/7 06460 2 Fleet Place, Öveçler/ANKARA, TÜRKİYE London EC4M 7RT United Kingdom Telefon: +90 312 4722704 Faks: +90 312 4722709 Tel.: +44 (0) 207 651 7104/7000 Mobil: +90 554 8985987 Fax: +44 (0) 207 651 7001 Contact Person: Mr. Mustafa Utku Goker Contact Person: Mr. Robin Rastogi E-posta: ugoker@proya.net Email id: bizdevuk@nihilent.com © Nihilent Technologies 2009
- 31. Nihilent promises you better and faster process improvement to meet your client’s expectations © Nihilent Technologies 2009