Cogent Consutlting Case Study
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Cogent Consulting implemented PA Server Monitor to enhance its server monitoring capabilities, allowing the infrastructure support manager to promptly troubleshoot server failures across multiple locations. The deployment resulted in a significant reduction in troubleshooting time from hours to minutes due to superior alert customization and centralized monitoring. This solution not only improved service levels and compliance with SLA contracts but also enabled efficient management of over a thousand servers from a single interface.
Cogent Consutlting Case Study
- 1. Server Monitoring Case Study | Cogent Consulting Summary PA Server Monitor enabled a leading provider of IT services to troubleshoot a downed server at a remote location within a few minutes. Client Profile Cogent Consulting, now a member of ConvergEx Group, is a full-service provider of IT solutions, and has over 2,000 installations in over 64 countries worldwide. Its powerful IT solutions have become the industry standard in natural resource extraction, university administration and manufacturing since 1983. Cogent Consulting is an emerging provider of commission management and compliance solutions for Wall Street with deployments in major banking and hedge fund institutions. Challenge Cogent’s Infrastructure Support Manager was responsible for IT service levels in servers from 3 different 24/7 locations. From his office in New Jersey he monitored each server for latency and application-failure, and in the case of either was responsible for restoring the network to its optimal operating levels. In the middle of the night the Support Manager was awakened by an alarm sent to his cell phone by PA Server Monitor indicating a network failure in a server more than 300 miles away. The failed server was in a lights out facility where immediate IT support was not readily available. The failure caused service levels to drop and threaten a breach of SLA contracts, which would cost the company thousands in penalties and lost profits. Situation An infrastructure Support Manager needed to monitor his servers across 3 sites Challenge Previous software deployments had limited alert and threshold customization, and would miss server failures Solution PA Server Monitor offered a centralized monitoring system where engineers could monitor, manage and edit alerts settings for all servers Result PA Server Monitor was deployed at a fraction of the price of other proposed solutions and offered superior alerts, threshold- customization and reporting-system Benefits - Assured Alert System - Eliminated False Alarms - Advanced Customization - Simplified Set Up and Use - Centralized Monitoring - Cost Efficient “The need to customize my monitoring parameters was always there. PA Server Monitor is the only software program that allows me to customize settings on alerts and reporting for all of my servers from one location without having to log into each one.” - Glenn Martin Infrastructure Support Manager Cogent Consulting http://www.PowerAdmin.com Follow us on Twitter @poweradmn #pa_tech PA Server Monitor Troubleshoots Servers at Multiple Lights-Out Facilities in Minutes
- 2. The Support Manager knew this was not a false positive because of specific alarm parameters he programmed into PA Server Monitor. He traveled to his local office, logged onto PA Server Monitor and within minutes was able to accurately diagnose the problem. Traditionally it would have taken hours to troubleshoot the problem using the monitoring system previously in place. The old system required users to log into each server individually and decipher code to understand the health status of each server. This meant only a select few had the security-access and training to diagnose a server issue. Case Study | Cogent Consulting All of that changed with the deployment of PA Server Monitor. By customizing alert parameters the support manager was able to eliminate false-positives, so that he could trust any alarm to be a real issue. By reviewing live server statistics of all servers from one screen and evaluating the most recent report generated by PA Server Monitor, the troubleshooting process was reduced from hours to just a few minutes. After the server was restored the manager was able to print off a PDF report for upper management with one click of the mouse. Troubleshooting Multiple Servers from One Screen PA Server Monitor tracks disk space and device performance on more than a thousand servers/devices from a single station. Combined with its scalable architecture, PA Server Monitor provides the ideal solution for enterprises looking to optimize server efficiency while streamlining IT operations. Download a Free 30 Day Trial at www.poweradmin.com/servermonitor www.poweradmin.com | request@poweradmin.com Current Event Log Monitoring offers a hassle free way to set parameters for a customized reporting system. All Server Status Report gives a snapshot health status of all servers with a one-click PDF option About PA Server Monitor™ Server Status Report gives a simple to read diagnostic overview any engineer can understand