Cognitive collaboration: How AI and Machine Learning are Transforming the Way We Work and Collaborate
1 like467 views
The document discusses the concept of cognitive collaboration and the role of AI in enhancing teamwork through the Cisco Webex platform. It highlights how AI can improve productivity by assisting with scheduling, note-taking, and providing insights about meeting participants. Key features such as noise detection, intelligent sensors, and customizable people profiles are emphasized to enable better collaboration experiences.
Cognitive collaboration: How AI and Machine Learning are Transforming the Way We Work and Collaborate
- 1. Introducing Cognitive Collaboration. The X factor in the new Cisco Webex.
- 2. © 2019 Cisco and/or its affiliates. All rights reserved.2 Cisco AI Survey 2017 More time for high value tasks More creativity More satisfaction from work Stronger team commitment AI will deliver: 51% 35% 30% 27% AI enhances complex teamwork Over 60% of respondents thought their teams would be more productive with a virtual assistant: Coordinating schedules Simplifying meeting attendance Note taking Assisted Meeting Strategy
- 3. © 2019 Cisco and/or its affiliates. All rights reserved.3 Video Whiteboard Care MessageFiles Meeting Calendar Calling People Our vision to enable radically better teamwork AI AIAI AI BEFORE DURING AFTER
- 4. © 2019 Cisco and/or its affiliates. All rights reserved.4 Defining cognitive collaboration AI and machine learning in collaborative environments Multi-modal Bots & Assistants Collaboration Assistants Care Assistants Computer Vision Face, Gesture and Object Recognition Audio & Speech Technologies Noise Detection Speech Integration Relationship Intelligence People Profiles Company Information
- 5. © 2019 Cisco and/or its affiliates. All rights reserved.5 “Ok Webex, join the meeting”
- 6. © 2019 Cisco and/or its affiliates. All rights reserved.6 Jeff Blake Dyan Andre Addy Rui John Alicia
- 7. © 2019 Cisco and/or its affiliates. All rights reserved.7 Noise detection / suppression in meetings Alert message: "Noise detected" Alert message with "The noise sounds like keyboard" Allow user to ignore certain type of noise Auto mute when noise is detected Detect and classify non-human noises Voice Siren Tapping Dog
- 8. © 2019 Cisco and/or its affiliates. All rights reserved.8 People Insights
- 9. © 2019 Cisco and/or its affiliates. All rights reserved.9 Intelligent Sensors Enhanced customer care experiences Intelligent Collaboration Imagine the possibilities...
- 10. Q&A
- 11. © 2019 Cisco and/or its affiliates. All rights reserved. View internal directory details for meeting participants that belong to your own organization Webex gathers information from publicly available sources and builds a rich profile for you You own your information - You can edit or enable or disable your profile information 1 2 4 Know more about the companies and people in your meetings 3 Solution Personalization: People Insights for Webex Accompany integration into Webex Meetings 555-555-5555
- 12. © 2019 Cisco and/or its affiliates. All rights reserved. Completely Customizable Integrates with Company Directory • “Right to be forgotten” • Add new positions or edit dates • Create/edit/remove past roles or hide completely • Add/remove education info • Sitewide toggle to enable/disable this feature • Integration with Active Directory, Azure Directory, HR systems, etc Real-time profiles created for 250 Million people and 20 Million companies already People Insights of Webex
- 13. © 2019 Cisco and/or its affiliates. All rights reserved.13 Journey intelligence hub Google, Microsoft, IBM, Amazon AI/ML Data Treatment and Routing Automation Agent Assistance Insights Mix and match AI engines with tasks A framework to apply data-driven intelligence and learning throughout the customer journey. Train and improve AI engines Data architecture and connectors Train and improve routing engines
- 14. © 2019 Cisco and/or its affiliates. All rights reserved.14 Real-time contextual assistance for agents Part of ‘Intelligent Customer Journey Solutions’ by Cisco Cisco answers Powered by Google Contact Center AI
- 15. © 2019 Cisco and/or its affiliates. All rights reserved.15 Learn more www.webex.com/the-future-of-work
- 16. Thank you!