Communication Skills
- 2. Introduction To Communication: Concept, kinds and Levels. Communication : Definition Communication: I. Sharing Of Thoughts, Feelings And Ideas By Speech, Signals Or Writing. II. Levels of Communication Intrapersonal Communication: Unexpressed thoughts within human mind Interpersonal Communication: Communication between/among various agents III. Methods of Communication: One-Way IV. Memo, fax, e-mail, voice mail, letter. V. Two-Way VI. Phone call, in-person VII. Collaborative VIII. Team meetings, consulting, consensus, decision making, group problem solving.
- 3. Stress Reduction Better understanding Enhancement of relationships. Knowledge through Information Reject / Accept , Agree/ Disagree
- 4. Communication can Classified on the Following Basis: A. Channel or Network – Formal and Informal. B. Direction of Message Downward Upward Horizontal Diagonal C. Method of Expression :Oral Written Gestural
- 5. Sentence structure. Tone of voice. Key words. Non-verbal body language. Style of speech. Rhythm of speech.
- 6. Formal Communication – It refers to the official communication which takes place following the chain of command in the organization.
- 7. 1)Orderly Flow of Information 2)Identified Source 3)Control 4)Answerability for Actions 5)Justification of authority 6)Authentic Information
- 8. Time consuming Lack of Personal Touch Distortion Expensive
- 9. Communication between individuals and groups which are not officially recognized. 1.It transmits in every direction 2.Grapevine is selective with regard to the person who receives the information. 3.Grapevine is based on people rather than task. 4.Grapevine does not follow a fixed pattern.
- 10. 5)Grapevine generally occurs orally. 6)Grapevine extends beyond the formal hierarchy system of an organization. It can occur off the job.
- 11. Advantages of Informal Communication 1)Social Relations 2)Need satisfaction 3)Speed 4)Feedback 5)Better Human Relations
- 12. Disadvantages of Informal Communication 1.Incomplete Information 2.Distortion 3.Unrealiability 4.Lack of Authenticity 5.Problem in Fixing Responsibility
- 13. Single Strand Network Gossip Network Probability network Cluster
- 14. Downward communication Upward communication Horizontal communication Diagonal communication
- 15. Merits 1)Mission and Goals 2)Plans and Policies 3)Duty and authority 4)Job satisfaction Limitations 1.Distortion 2.Incomplete Information 3.Time Consuming 4.Filteration of Information.
- 18. 1.Suggestion System. 2.Grievance Procedure . 3.Open-door Policy. 4.Questionnaries 5.Ombudsperson
- 19. Feedback Creative Ideas Better Relations Increased Motivation Overcome Resistance to Change
- 20. Fear and Apprehensions Filteration Time Consuming Inattention by Superiors Low Morale.
- 21. It refers to the transmission of information among persons of the same level.
- 23. It speeds up the flow of work in the organization It facilitates problem-solving among members at the same level and brings about co-ordination. It helps in reviewing activities assigned to people working at identical positions. It develops mutual trust and confidence. It relieves top managers burden of solving problems of lower levels.
- 24. 1.Managers lack knowledge of other functional areas. 2.Personal likes and dislikes among different work group can obstruct free flow of information. 3. Differences in perception and attitudes of functional heads can be counter – productive in horizontal communication.
- 25. Diagonal communication cuts across different functions and level in an organization.
- 26. Hello lieutenant,patroling ecxz speaking sir,I’m rite here at the crime scene
- 27. Diagonal communication occurs between officers who are at different levels of authority and who serve under different commands.
- 28. This type of communication is common in tactical situations which require the quick transfer of information or advice
- 29. It is a most direct and fastest method of communication.
- 30. It can destroy lines of authority and formal chains of command.
- 31. It can lead to conflicts and hence to further confusion