Communication skills by RM

This document discusses communication skills. It defines communication as the process of encoding a message and transmitting it through a medium to a receiver who decodes it. It notes that non-verbal communication such as body language makes up 60% of communication while verbal communication only accounts for 7%. Effective communication requires a combination of verbal and non-verbal skills like politeness, empathy, listening, eye contact and body language. The document provides tips for developing communication abilities and emphasizes that good conversation is important for being a good communicator.