Communication skills ppt
- 2. INTRODUCTION
- 3. COMMUNICATION The word “Communication” is derived from Latin word ‘communis’, which means common. It is a process of exchange of facts, ideas, opinions and a means that individuals or organizations share the meaning and understanding with each other.
- 4. WHAT IS COMMUNICATION? Communication is the effective sharing or transmission of facts opinions or emotions by 2 or more people. The 3 basic elements of communication are :- The Sender The Message The Receiver
- 5. COMMUNICATION PROCESS Communication is a process of exchanging Verbal and Non Verbal messages. It is a continuous process.
- 6. COMMUNICATION PROCESS Idea of the transmission (Sender) Encoding the Message Receive the Idea (Receiver) Decodes the Message Feedback
- 7. Mains Components of Communication Process Context – Communication is affected by the context in which it takes place. The content may be Physical, Social, Chronological, or Cultural. Every Communication proceeds with Context. Sender/Encoder – Sender/Encoder is the person ho sends the message. Message – Message is a key idea that the Sender wants to communicate. The message should be clear.
- 8. Mains Components of Communication Process Encoding – The process of conversation of subject matter into symbols is called encoding. Transmission of message requires use of certain symbols. Medium – It is a mean used to exchange the message. It can be written or oral. Receiver – Receiver is the person for whom the message is intended/targeted.
- 9. Mains Components of Communication Process Decoding – It is the process of translation of an encoded message into ordinary understandable language. Feedback - Feedback is the main component of communication process. It helps the sender in confirming the correct interpretation of messageby decoder.
- 10. FUNCTIONS OF COMMUNICATION IN AN ORGANISATION Inform Instruct Sharing of Information Motivating Workers Leading the Organization Control Management
- 12. Verbal Communication It is an exchange of information using words including both the spoken and written words. Main aspects of Verbal communication are – o Language o Pacing o Intonation o Clarity o Timing & Relevance
- 13. Non-Verbal Communication Information is exchanged in various ways in Non verbal communication. o Gesture o Facial expressions o Posture o Proximity o Touch o Eye contact o Personal appearance
- 14. SEVEN C’s OF COMMUNICATION CONTENT CONSISTENCY CLARITY CONTEXTCHANNELS CREDIBILITY CAPABILITY
- 16. Organizational Barriers These barriers arise when duties and line of authority are not clearly defined. Various types of organizational barriers are – o Policy o Rules & Regulations o Facilities o Complex organization o Status & Position
- 17. Psychological Barriers Poor pronunciation Attitude Confused Thinking Fear & Anxiety Suspicious, Jealousy, Anger Lack of Interest Lack of Listening
- 18. Physical Barriers Physical health Poor hearing Distances
- 19. Mechanical Barriers Non availability of proper machines Interruption Power failure
- 20. Perception Barriers Lack of common experience Linguistic Lack of Knowledge Low IQ
- 21. THANK YOU!