Communication skills-2
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The document discusses improving communication skills. It defines communication as sending and receiving information between people through various mediums. Effective communication is important for careers and personal lives. However, 70% of communication efforts are misunderstood, misinterpreted, or not heard clearly. Listening and speaking are the most common forms of communication, but are not taught enough. The document provides tips for active listening, asking open-ended questions, reducing communication errors, and techniques for effective public speaking.
Communication skills-2
- 2. A Thought A man is seldom better than his conversation - German Proverb www.shreebalajieducation.com
- 3. Communication Skills Overview Effective communication skills are a critical element in your career and personal lives. We all must use a variety of communication techniques to both understand and be understood.
- 4. What is Communication? Communication is the process of sending and receiving information among people… Feedback sender receiver Encode Medium SENDER Decode RECEIVER www.shreebalajieducation.com
- 5. Most common ways to communicate ing peak S Writing es mag lI isua V Bod y www.shreebalajieducation.com La n gua ge
- 6. Communication Goals To change behavior To get and give Information To persuade To get action To ensure understanding
- 8. We need to improve communication... as 70 % of our communication efforts are: • misunderstood • misinterpreted • rejected • distorted or • not heard 6 people talking in a 2 people conversation!!
- 9. Critical success factor The majority of your perceived ability comes from how you communicate 55% Tonal 38% Visual 7% Verbal 93% of all Communication is non verbal - SKILL
- 10. Listening and Speaking are used a lot… 50% 45% 45% 40% 35% 30% 30% 25% 20% 16% 15% 10% 9% 5% 0% Writing Reading Speaking www.shreebalajieducation.com Listening
- 11. … But not taught enough 50% 45% 45% Am ou nt tau gh 40% 35% 30% 25% 20% 30% t 16% 15% 10% 9% 5% 0% Writing Reading Speaking www.shreebalajieducation.com Listening
- 12. Common Communication Errors: • Finishing others’ sentences • Preparing our response before someone has completed speaking • Multitasking while ‘listening’ • Filtering content or meaning based on the speaker • Speaking for others (we…) www.shreebalajieducation.com
- 13. A Good Algorithm Communication is a two way process! In order to have good communication: • Listen to Understand • Understand before speaking • Speak to be understood • Seek understanding before proceeding • Repeat www.shreebalajieducation.com
- 14. How can it be improved • • • • Recognition Pavlov study Not being judgmental Stop egocentric communication www.shreebalajieducation.com
- 15. What today’s workshop can achieve • Provide ‘knowledge’ about communication • Give insight on ‘skills’ needed • Suggest ways of going about it What you need to do: • Learn the tools • Take up every opportunity • Practice, Practice, Practice! www.shreebalajieducation.com
- 16. Observe PARIS IN THE THE SPRING GOD IS NOWHERE www.shreebalajieducation.com
- 17. Why is communication important • • • • • Inspires confidence Builds respect in business and social life Helps make friends Develops a distinct personality Reveals your ability to others www.shreebalajieducation.com
- 18. Essentials of good communication • Knowledge – Spontaneity in conversation – Level of conversation • Organising your thoughts • Participating in discussions • Body Language – Show v Tell • Being a good listener – Listening v hearing www.shreebalajieducation.com
- 19. How to be an active listener • • • • • Set the stage Ensure mutual understanding Understand body language Suspend judgment Behaviors that hinder effective listening – – – – – – Act distracted (look at your watch!) Tell your own story without acknowledging theirs Give no response Invalidate response, be negative Interrupt Criticize www.shreebalajieducation.com
- 20. Techniques to improve listening skills SUMMARIZE SUMMARIZE PARAPHRASE PARAPHRASE Restate what was Restate what was said in your own said in your own words words Pull together Pull together the main points the main points of a speaker of a speaker QUESTION QUESTION Challenge speaker Challenge speaker to think further, to think further, clarifying both your clarifying both your and their and their understanding understanding www.shreebalajieducation.com
- 21. Two basic types of questions 1. Closed questions: – Get a one-word response and inhibit thought. – Questions begin with who, when and which 1. Open-ended questions: – Invite unique thought, reflection or an explanation. – Questions begin with how, what and how come (not why!). www.shreebalajieducation.com
- 22. Practice Questioning • Rephrase the following closed questions to make them open-ended: 1. 2. 3. 4. 5. Are you feeling tired? Isn’t it a nice day? Was the last activity useful? Is there anything bothering you? So everything is fine, then? www.shreebalajieducation.com
- 23. Adding colour to communication www.shreebalajieducation.com
- 24. Adding colour to communication • Images – Describe, relive • Show, don’t tell • Use audience’s senses – Sight – Sound – Touch – Taste – Smell www.shreebalajieducation.com
- 25. Improving communication • • • • • • • • Don’t use cliches Brevity Sincerity Don’t praise yourself Avoid argument Be tactful Silence Enunciation – Clear, loud, syllables. Flexibility of tone www.shreebalajieducation.com
- 26. Practice • For distinct enunciation, every word, every syllable, every sound, must be given it proper form and value. • Think of the mouth chamber as a mold, in which the correct form is given to every sound. • Will you please move your lips more noticeably? • The teeth should never be kept closed in speech. • Through practices, we can learn to speak more rapidly, but still with perfect distinctness www.shreebalajieducation.com
- 27. Ways to gain effective conversation • • • • • • Good use of English – avoid errors Improved vocabulary – overlook v oversee Avoid old phrases Use humour Add interesting story Improve clarity of voice – practice www.shreebalajieducation.com
- 29. What does the graphic tell you about this speaker www.shreebalajieducation.com
- 31. From effective conversation to speech • Overcoming Fear – #1 fear • Idea of speech – Know your subject • Know the audience – Target their interest • Organising the speech – Tell them… www.shreebalajieducation.com
- 32. Developing Your Presentation • • • • What is your goal? Research your topic Develop an outline Create or locate learning aids
- 33. AIDA ttention nterest esire ction POWERFUL opener CLEAR connector MAIN BODY POWERFUL close
- 34. AIDA ttention nterest esire Establish credentials (Me, You, What) Key point Create +ve expectations Paint the future benefits WIFM The facts The facts 3 advantages benefits Me, You, What is required ction www.shreebalajieducation.com
- 35. Developing Your Presentation Making the Presentation Interesting • • • • • Informative Fun Variety Energy Audience Interaction
- 36. Practicing Your Presentation • Simulate the presentation setting – Practice aloud – Practice standing up • Time your presentation • Memorize your opening few sentences • Watch yourself in a mirror
- 37. Presenting • Stage fright – Feelings follow action • • • • • • Talk ‘to’, not ‘at’ Eye contact Don’t judge your audience Pause Volume Pace www.shreebalajieducation.com
- 38. Summary He who fails to prepare, prepares to fail! www.shreebalajieducation.com