Creating Expressive Verbal Communications
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The document discusses the importance and principles of verbal communication, emphasizing how language is symbolic, rule-governed, subjective, and can define or limit meaning. It highlights the significance of 'I-statements' to clarify ownership of thoughts and prevent misunderstandings, as well as the four levels of communication: surface talk, reporting facts, giving opinions, and sharing feelings. Overall, effective communication involves understanding and navigating these principles to foster meaningful interactions.
Creating Expressive Verbal Communications
- 1. Creating Expressive Verbal Communication M. Muzaffar Khan M. Khawar Nadeem Atif Jameel M. Shafique
- 2. Conversation with a friend Commentary of a Cricket Match The words you are reading on this slide VERBAL COMMUNICATION All communication that is spoken or written. Verbal communication is powerful One word can hurt or heal others. One word can make or break your day.
- 3. Principles of Verbal Communication 1) LANGUAGE IS SYMBOLIC 2) LANGUAGE IS RULE-GOVERNED 3) LANGUAGE IS SUBJECTIVE 4) LANGUAGE DEFINES AND LIMITS 5) LANGUAGE LETS US CREATE
- 4. But
- 5. But
- 6. Language Is Symbolic Words do not have any meaning in and of themselves. They are arbitrary symbols assigned and agreed on to represent or symbolize the things in our experience. Words can represent Concrete Objects Abstract Ideas If I say the word “NOSE”, it doesn’t mean the word “NOSE” itself is “Nose-like”.
- 7. Delivering am a presentation I. I am delivering a presentation. Language Is Rule-Governed Syntactic Rules: Govern arrangement words in a sentence. Using correct syntax.
- 8. Houses – Structures we live in Language Is Rule-Governed Semantic Rules: Govern the meaning and interpretation of words Without semantic rules of shared and agreed on meanings for words, communication would not be possible.
- 9. “Are you sleepy?” “I am.” “Are you thirsty?” “I am.” Here the same “I am” has 2 different meanings Language Is Rule-Governed Pragmatic rules: understand and interpret the meanings of words in specific contexts. Without the pragmatic rules of language, our responses to the simplest of statements could prove disastrous.
- 15. Language is Subjective Never assume that the interpretation of even a single word will hold the exact meaning for someone else. Create “shared meanings” by: Speaking Listening Paraphrasing Negotiating meanings
- 16. Language is Subjective Words have both denotative and connotative meanings. Connotative Meaning: Emotional or attitudinal response or attachment people have to words. Denotative Meaning: Dictionary Meaning. Clearly stated and available for everyone to look up. Word selection should be such that you are sensitive to the feelings of others.
- 17. Honest Trustworthy Tall Language Defines and Limits Calm Courteous Devoted Humble Optimistic Tolerant Wise Gurpy?
- 18. Language ‘defines’ the meaning of words. Meaning of words are shared more effectively Language can ‘limit’ the meaning of our communication. No matter what words are used to describe something, only one particular aspect or characteristic are revealed or communicated. Language, by its very nature, defines and limits the reality we communicate. Language Defines and Limits
- 19. Could you interpret “android” 10 years back? Language Lets Us Create Arrange the thousands of words in an endless variety of combinations and structures to communicate thoughts and feelings. OR Use language to create new words to describe new experiences.
- 20. I-STATEMENTS — OWNING YOUR LANGUAGE
- 21. I-STATEMENTS—OWNING YOUR LANGUAGE Basic building block of communication Messages Specific Clear To avoid confusion and ambiguity
- 22. “I believe school is difficult.” OR “It is believed that school is difficult.” I-STATEMENTS—OWNING YOUR LANGUAGE I-statements provide several advantages. Indicate the owner or source of the thought or idea. Otherwise the ownership of the message may often be uncertain or overstated. Provides a target for the receiver of the message to respond to.
- 23. “I get upset when you call me ‘lame’.” OR “You make me upset.” I-STATEMENTS—OWNING YOUR LANGUAGE Prevent people from speaking for others. Prevents misunderstandings and misconceptions Discourages blaming the receiver. I-statements make the tone of each statement different than when they are phrased as “you” messages? Emphasis is on the perceptions and feelings of the speaker and not on the receiver.
- 24. 4 Levels of Communication 1) SURFACE TALK 2) REPORTING FACTS 3) GIVING OPINIONS 4) SHARING FEELINGS
- 25. 4 Levels of Communication Each level represents a different category of information. Based on differing degrees of intimacy in terms of the information shared. During the course of one conversation, we can communicate at all four levels of sharing.
- 26. “AoA!”“WA!” “How are you?” “I am fine. You?” “Alhamdulillah”……….. Surface Talk 1st Level of Sharing Minimum Disclosure The purpose is NOT deep sharing, but rather acknowledgement of another person in a socially acceptable manner without providing any personal information Greetings, acknowledgment of strangers and acquaintances Superficial conversations with a coworker
- 27. “Where are you from?” “Lahore” “Oh! My brother lives in Lahore”……….. Reporting Facts 2nd Level of Communication Sharing of Factual Information These facts are tangible and verifiable.
- 28. “I believe you should cut your hair” “I think this dress suits you.” “I believe I could write a book.” Giving Opinions 3rd Level of Communication. Exposing more of yourself by sharing your opinions, attitudes, and beliefs. Effective communication involves risk and trust. Risk of disagreement, disapproval, and conflict brought about by sharing differences of opinions with others. Trust that there is an atmosphere of safety and acceptance.
- 29. “I believe you should cut your hair” “I think this dress suits you.” “I believe I could write a book.” Giving Opinions To create more effective communication, we can choose to disagree without disliking the other person. As you disagree, you may discover that you are wrong or misinformed. But that’s all part of communicating. Keep open to hearing the other side. You just may learn something
- 30. Sharing Feelings Deepest Level of Communication. With Close Friends And Intimates. Reporting Facts & Opinions presents a 2-d Figure Sharing of Feelings paints a 3-d Picture of our deeper selves. It’s at the sharing-feelings level that people develop and maintain their intimate relationships.
- 31. “I feel happy.” “I’m proud of your efforts.” “I love you.” Sharing Feelings Direct Feeling Statements: Most basic way I-statement containing a feeling word.
- 32. “I’ve felt angry, ever since my license was revoked.” “I feel so happy, now that we are talking again.” Sharing Feelings Explanation Feeling Statements: By making an explanation feeling statement. Not only own the feeling but you also include information about the feeling.
- 33. “I feel like I’m floating on a cloud.” (I feel relaxed.) “I feel as if I’m chained to this desk.” (I feel restricted by my job.) Sharing Feelings Picture Feeling Statements: Using a simile – Alternate way of conveying feeling. Use of “as if” or “like.” Communicate in a loving manner, regardless of level of depth. Even feedback should be gentle and loving fashion.
Editor's Notes
- #5: Maybe a photographer is not what you had in mind when you saw the word “artist”.
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- #17: Maybe a photographer is not what you had in mind when you saw the word “artist”. 1 of the 7 C’s was Considerate. So be considerate to