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Crm with vo ip
Fleet
CRM
Process Flow
Overview
 Get organised by planning activities in pipeline.
 Acquire leads and convert them to opportunities.
 Easy activity management from lead
generation to reporting .
 Assign and track leads based on
scoring.
 Analyze performance -Win/Lost
ratio and probable turn over.
 Optimize your Day-to-Day work.
CRM
Leads
● Leads Nurturing
● Convert lead to opportunity
if valid
● Easy Data Access
and Management.
● Lead Scoring
● Modern User Interface-
Live Chat
● Customer Lifecycle
Management.
CRM
Lead Dashboard
CRM
xx
Pipelines
CRM
• Activities and calls management
• Easy Quotation proposal.
• Customize stages & manage
Pipeline
• Schedule Meetings & Plan Next
Actions
• 360° Visibility
• Analyze lost reasons
Pipeline – Shows status of the leads and sales stages.
CRM
xx
Quotation
When you qualify a lead into an
opportunity you will most likely need
to send them a quotation. You can
directly do this in the CRM App.
 Create a new quotation By clicking
on any lead.
 Manage your quote.
 Mark as won or lost.
CRM
QUOTATION- Enter various proposal related details
CRM
QUOTATION DASHBOARD
CRM
xx
Customers
 Address Book
 Customer Preferences
 Multi-Address
 Full History
 Stay connected to your
customers
CRM
CustomersDashboard
CRM
REPORTING
CRM
Leads Analysis
Activity analysis
Cohort Analysis
CRM Dashboard
LEADS ANALYSIS
CRM
PIPELINE ANALYSIS
CRM
CRM DASHBOARD
CRM
Benefits
Better Sales Performance
Enhance Communication
Beneficial for the Administration of a firm
Stronger Data Security
Enhance Customer Satisfaction
A centralized platform for managing all the task
related to employee or customers
CRM
Features
CRM
VOIP
• Calls- Active Calls
• Calls History
• Contacts
Report Summary
VOIP in CRM
VoIP in CRM
• Adds calls statistics and recordings to leads
and opportunities.
• Click to call from leads and opportunities.
• Assign leads to calls, lead field in active
channels / calls history form.
• Create opportunities from calls with a click
and Reschedule or send email for failed calls.
• Auto create leads for incoming calls for
unknown callers.
• Auto open lead's form on incoming call.
• An auto pop-up is generated for receiving
calls.
• Integrated with Asterisk v13.2 VOIP server.
VOIP in CRM
VoIP in CRM
Active calls- According to our permissions set you can pickup an active call, spy on it, whisper privately to your
colleague, or even barge into active call and talk to both parties.
VoIP in CRM
Calls History - Search and filter calls : answered, missed, incoming, outgoing, call from partners and more
Group calls by : Partner, from user, to user, Date, Call Disposition (status).
VoIP in CRM
Calls History
VoIP in CRM
Contacts
VoIP in CRM
C o n t a c t s - c a n s e e p a r t n e r c a l l s a n d c a n c a l l o u r p a r t n e r s w i t h o n e c l i c k .
VoIP in CRM
Partner's recordings tab - can see when call with customer happened, which user was in talk and what they discussed.
VoIP in CRM
User directory - this is our company internal phone book with click to call feature.
VoIP in CRM
REPORT SUMMARY
Calls analysis-
Monthly report,
Pivot view,
Graph view
VoIP in CRM
Monthly Report
VoIP in CRM
Calls History Pivot view - Deeply analyze calls traffic using pivot view
VoIP in CRM
Calls History Graph view
VoIP in CRM
Benefits
Benefits
of VoIP in
CRM
VoIP in CRM
Banibro IT Solutions
No.4, Ambalavanar Street
Adheenam Nagar, Arumbakkam,
Chennai, Tamil Nadu, India
Mobile: +91 944 44 22 531
Email: info@banibro.com
Mr. L.Sijesh
Business Relationship Manager
Mobile: 0091-9342258771
Email : sijesh@banibro.com

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Crm with vo ip