Curating Content for Functional and Regional Audiences
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Eaton is a power management company with 95,000 employees and $19.7 billion in revenue, providing energy-efficient solutions globally. The document outlines the implementation of functional colleges aimed at consolidating learning resources across various corporate functions, enhancing content accessibility for employees. It describes the structure, development challenges, and methods for measuring the effectiveness of these functional colleges in improving employee learning experiences.
Curating Content for Functional and Regional Audiences
- 1. © 2017 Eaton, All Rights Reserved. Curating Content for Functions
- 2. 2© 2017 Eaton, All Rights Reserved. Eaton – Who is Eaton? www.eaton.com www.eaton.com • Eaton is a power management company • 95,000 employees • $19.7 billion revenue 2016 • Provides energy-efficient solutions • Sells products to customers in more than 175 countries
- 3. 3© 2017 Eaton, All Rights Reserved. Eaton University Structure Americas Learning Hub EMEA Learning Hub APAC Learning Hub Corporate Learning Hub
- 4. 4© 2017 Eaton, All Rights Reserved. Key Stakeholders Corporate Hub
- 5. 5© 2017 Eaton, All Rights Reserved. Do your employees….. • Give you feedback that there is no logical or easy way to find learning content at your organization? • Struggle to find relevant content to support their learning? • Have to search various locations to find learning content (LMS, Library, Video Portal, COPs)? • Have difficulty determining which resource they should use when they find similar or duplicate content?
- 6. 6© 2017 Eaton, All Rights Reserved. Desired State Focused searches applicable to functions or roles with filters for language and topic Create a “one-stop” location for employees to find content related to their job (LMS, COP, Video, Library, etc.) Enhance functional partnerships by partnering with functional excellence managers to identify the appropriate content Build a sustainable and repeatable portal structure that can be used across all functions Use project as an opportunity to reduce duplicate or out dated resources
- 7. © 2017 Eaton, All Rights Reserved. Functional Colleges
- 8. 8© 2017 Eaton, All Rights Reserved. Implementation of Functional Colleges How did we implement? • Our Strategic Learning Plan process drove the innovation of the Functional Colleges • Partnered with the functions to determine content and structure of Functional College portal • Used our existing content management system to build the colleges • Piloted with one function, leveraged lessons learned • Deployed across all 10 corporate functions • In addition built Leadership and Personal Skills Functional Colleges
- 9. 9© 2017 Eaton, All Rights Reserved. How Colleges Were Developed • Curated Course List • Identified Subject Categories/Filters • Built URL to LMS Registration Page Programs, Courses, and Videos • Curated List of Publications/Research Tools • Linked Directly from CollegePublications • Eaton Business System (EBS) • Eaton Resource Groups (ERGs) - COPs Eaton Processes/ COP • Identified Professional Organizations Related to Function • Active Eaton Memberships Listed • Other Organizations Listed Professional Organizations
- 10. 10© 2017 Eaton, All Rights Reserved. Putting It All Together! Built the Functional College template on our Oracle WCM platform Built Sales and Marketing College first Tested/Refined Design Pilot Deployment Refined site based on feedback Global deployment for Sales Function
- 11. 11© 2017 Eaton, All Rights Reserved. Challenges • Identifying which courses or content was appropriate and up to date – Drove a new taxonomy project • Casting the vision to the first function and getting them to see how this one-stop portal could benefit them • Navigation – Getting everyone to go to the functional college first
- 12. 12© 2017 Eaton, All Rights Reserved. Content Statistics A typical Eaton Functional College contains: • 75-150 Functional Courses • 150-200 Functional Publications • 5-25 Functional Videos • 3-15 Functional ERGs • 10-20 Functional Associations
- 13. 13 13 Powered by EATON University Where We Are Now! 10 Functions, Leadership, Personal Skills College of Finance College of Sales and Marketing College of Program Management College of Human Resources College of Engineering College of Quality College of IT College of Supply Chain College of EHS College of Manufacturing Personal Skills Eaton Leadership Center
- 14. 14© 2017 Eaton, All Rights Reserved. Functional College - Human Resources A functional college consolidates existing Eaton University, SharePoint sites, and external learning materials into a single area based on functional interests Human Resources: • Programs and courses • Curriculums and reading lists • Books and journals • Videos and blogs • Eaton Resource Groups • Professional organizations
- 15. 15© 2017 Eaton, All Rights Reserved. Functional College 2.0
- 16. 16© 2017 Eaton, All Rights Reserved. Functional College Demonstration Finance College Leadership Center Personal Skills
- 17. 17© 2017 Eaton, All Rights Reserved. Measuring Effectiveness Use Google Analytics monthly to report out on site visits, new users, duration of each visit Use Google Analytics behavior tools to understand navigation and how employees are using the sites.
- 18. 18© 2017 Eaton, All Rights Reserved. Questions??
- 19. 19© 2017 Eaton, All Rights Reserved.