10 Reasons Why: xAPI
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Conduent Learning Services has a long legacy in learning and development that began with ACS and included acquiring Intellinex to provide services. It became one of the largest learning outsourcing providers through subsequent acquisitions by Xerox and now Conduent. Phil Antonelli outlines the top 10 business reasons for using xAPI, including gaining insights from data on learning activities, analytics on how the organization works and learns, and optimizing learning to drive business outcomes and reduce time to employee proficiency.
10 Reasons Why: xAPI
- 1. Conduent Learning Services 10 reasons why: xAPI March 21, 2017 / Phil Antonelli
- 2. A Legacy in Learning ACS acquired Intellinex to provide learning services for its global clients across multiple industries. Became one of the largest and most scalable learning outsourcing providers in the world. Learning legacy of more than 40 years EY L&D organization serving global population. Implemented global learning platform for over 144,000 learners. EY inducted into learning “Hall of Fame” by ‘Training’ magazine. EY created Intellinex, a wholly-owned subsidiary, to deliver learning services to its clients and to new markets. Since inception, Intellinex built and delivered over 50,000 hours of custom learning. Conduent Learning Services Xerox acquired ACS. Xerox Learning Services is a recognized leader and one of the largest financially stable, growing learning services providers in the industry. Xerox Learning Services acquired Intrepid Learning.
- 3. A little history: xAPI has been in use to track social learning activities in our ecosystem since Aug. 1, 2015. Learning@Conduent 185,641 xAPI statements (03.14.17) Conduent Learning Services
- 4. Antonelli’s Top 10 List Business Reasons to use xAPI
- 5. #10 Measurement Initial Defined Managed Measured Optimized • No documented strategy for measurement • No measures are collected or reported • No performance/ success measures • Guidelines for measurement, but are followed inconsistently. • L1 and L2 measures are inconsistently collected and reported • Standard performance/succe ss measures exist, inconsistently collected •Guidelines are consistently followed •L1 and L2 measures are consistently collected, inconsistently reported •Standard performance/succes s measures exist, consistently collected, inconsistently reported •Measurement strategy, adhered to and periodically updated •Automated data collection and reporting processes and broadly distributed •L3, L4 metrics in place for the majority of programs and regularly reported, some correlation to business impact •Learning leaders involved in business strategy and measurement practices aligned to business •Data collection and reporting processes automated/systems integrated to provide dashboard reporting to the business and learners •L3, L4 metrics collected and linked to business indicators •Predictive and prescriptive analytics under investigation or implemented
- 6. #9 Data and analysis on 70-20-10 Value Speed to Proficiency and MasteryDate of Hire Courses Programs . Concrete Experience Reflective Observation Conceptualization Active Experimentation Coaching and Mentoring Learning Communities Communities of Practice Job Shadowing Stretch Assignments Define the Experience 10% Formal Learning 20% Exposure 70% Experience Time xAPI
- 7. #8 Analytics on how your organization works and learns Like this? Or this?
- 8. #7 You want to track and manage onboarding Challenges to onboarding Metric from McKinsey: Cost per employed day (CPED) over the first six months https://hbr.org/2017/02/a-better-metric-for-the-value-of-a-worker-training-program
- 9. #6 Data on modern learners The Modern Learner wants more than access to content, they want an experience UNTETHERED Learning that is available anywhere, across a variety of mobile devices COLLABORATIVE Collaborative opportunities to learn with, and from, others EMPOWERED Empowered learning that allows them access to opportunities outside their role/job to remain relevant, challenged and engaged ON-DEMAND On-demand learning opportunities to learn what they need to know when they need to know it
- 10. #5 Data to connect learning to business objectives
- 11. #4 Improve data collection processes Inferno of Spreadsheets Purgatory of Pivot Tables Paradise of Fulfillment • Data via downloads in a variety of formats, .csv, .xls, .xlsx, .csv, .pdf, .zip • Information in isolation • Manual processes • Download • Data tables • Basic visualization charts • Sharing via email or SharePoint • “Always on” data collection • Interactive dashboard visualizations for the business and learners • Learning involved in business strategy and measurement practices aligned to business
- 12. #3 Optimization of analytics Process Extract, Transform, and Load (ETL) using the xAPI • Identify outcomes and develop performance measures. • Enterprise level • BU level • Program level • Create and implement a data collection plan • Analyze the data. • Communicate the results. • Reflect, learn, and do it again. Data Capture Learning Systems • LMS • Virtual Learning Platforms • Video Platforms • Survey Tools Enterprise • HRIS/Talent Management Suites • Financial • CRM • CMS • SCM/ERP Analytics Business intelligence Multiple Algorithms • Neural Networks, Decision Trees, AI, NLP, Support Vector Machines Applied across learning and enterprise systems
- 13. #2 Benefits from analytics The Business • Selecting employees who are mostly likely to meet the needs of the business. • Reducing time to proficiency. • Training initiatives that drive business outcomes. • Identifying Hi-pos and prescribing personalized learning paths. The Learner • Personalized learning paths that adapt content and experience based upon role, preference, and interest. • “Over the top” services that deliver context aware content to support point of need learning.
- 14. #1 Insights and impact for the business LinkedIn: 2017 Workplace Learning Report https://learning.linkedin.com/content/dam/me/learning/en-us/pdfs/lil-workplace-learning-report.pdf
- 15. Phil Antonelli Learning Strategy and Innovation Conduent Learning Services @pantonelli
- 16. © 2017 Conduent Business Services, LLC. All rights reserved. Conduent and Conduent Agile Star are trademarks of Conduent Business Services, LLC in the United States and/or other countries.