Big Data Case Study
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A US-based big data technology company faced challenges due to a lack of an integrated CRM system, which affected its marketing, sales, and customer service teams. With the help of Renovatio Cloud Solutions, the company implemented Salesforce to unify its sales processes, enhance customer interaction, and streamline operations. This transition enabled better data management, automated workflows, and improved customer experiences, ultimately leading to significant growth and operational efficiency.
Big Data Case Study
- 1. As a rapidly growing leader and industry innovator, this US-based big data technology company is revolutionizing the way quality web data is delivered to businesses. With customers ranging from Fortune 500 to other high growth tech companies, this company is committed to delivering the best possible experience for their customers and staying ahead of the curve. Lack of initial investment in a comprehensive CRM system left the company’s marketing, sales and customer service teams vulnerable to missed sales opportunities and poor customer service. After many failed attempts at piecemeal technology implementations, the company’s management team realized they needed an integrated system that would support its rapid growth, quantify its sales and marketing met- rics, and enable timely customer communica- tions. The Challenge: The Solution: With the help and guidance from Renovatio Cloud Solutions, the company chose to deploy Salesforce because of its highly customizable capabilities and its ease of integration with other systems. Furthermore, they understood that while technology is important, it’s only the enabler. Especially in a high-growth company, it’s critical for team members to quickly learn, adopt, and em- brace the technology in order to achieve rapid success. Renovatio Cloud Solutions delivered a Salesforce Sales Cloud implementation that included: • Migration of current business processes into Salesforce in order to remove the disparate customer databases and manage data more centrally • Integration with Hubspot , a market- ing automation platform, to enable a 360 view of prospective and current customers • Integration with Gmail for Work to track email activities within Salesforce Location HQ in Austin, TX Industry Information Technology Why We Love Them A fast paced, fun culture, and a commitment to excellence Venture-backed tech company unifies sales processes for exponential growth. Less complexity. Lower Costs. Exponential Results.
- 2. Having Salesforce Sales Cloud go live was a huge win for the company. Ultimately, Salesforce has helped the company not just connect with its customers better, but also connect with them in entirely new ways. These new capabilities have made a significant difference for the com- pany, who is now able to provide more conveni- ent and personalized customer experience than ever before. Key benefits include: • Enhanced access to customer data to support timely, informed decisions • Access to consolidated data and func- tions from anywhere, anytime • Automated workflow processes for streamlined business activity • Reduction of duplicate efforts by team members The RESULTS: WHY RENOVATIO? sales@renovatiocloud.com www.renovatiocloud.com TALENT: The talent and skills at Renovatio were second to none, we had no hesitation using them. Innovation: Renovatio’s Salesforce exper- tise has proved invaluable in helping us shape our core strategy, and deliver improvements across a wide range of our business pro- cesses. Speed: The Renovatio Team quickly analyzed our business requirements and delivered a solution that met all our demands in the most efficient way possible. AGILITY: As with any IT project, unaccounted requirements do arise. Renovatio’s agile ap- proach enabled them to gracefully fulfill all the unforeseen requirements. “Working with Renovatio Cloud Solutions, we operated as one team. We had very demanding requirements and we didn’t miss one milestone. I firmly believe this speaks to the quality and competency of the Renovatio Team”