PWC + Salesforce
- 1. PwC + Salesforce Designing tomorrow. Together.
- 2. PwC + Salesforce MEANINGFUL BUSINESS TRANSFORMATION WITH DEEP EXPERIENCE IN THE SALESFORCE PLATFORM AND AN ESTABLISHED PARTNER ECOSYSTEM, WE ARE IN A STRONG POSITION TO UNLOCK NEW BUSINESS VALUE. FASTEST GROWING SALESFORCE GLOBAL STRATEGIC CONSULTING PARTNER MORE THAN 150 TERRITORIES IN OUR GLOBAL DELIVERY NETWORK THOUSANDS OF GLOBAL CUSTOMER, DIGITAL, AND CRM PROFESSIONALS
- 4. We solve the big problems. PWC LEVERAGES THE POWER OF THE SALESFORCE PLATFORM TO HELP CONNECT ORGANISATIONS TO THEIR CUSTOMERS
- 5. We also do tax.
- 6. PwC + Salesforce Focus on transformation.
- 7. STRATEGIC DRIVERS AND ORGANISATIONAL IMPACTTRANSFORMATION ENTRY POINTS GROWTH Driving enterprise and business growth leveraging an omni-channel strategy ENGAGEMENT Refining and recalibrating the enterprise both internally and externally RETENTION Servicing customers in a meaningful and frictionless way Experience Focused Business Innovation Sales Transformation Brand Management Marketing Transformation Customer Engagement Platform Cyber Security, Risk and Governance Legislation and Regulation Agile Enterprise Mindset Pricing and Profitability Service Transformation Analyse (Real-time Insights) Back Office Finance Organisational Performance 4 Front Office Transformation 1 Workforce Transformation 2 Workplace Transformation 3 Data and Analytics5 Organisations typically focus on 5 key areas to deliver customer- centricity. Focusing attention on any one of these areas can have significant impact, however, the result can be compounded by focusing on a number of them in combination.
- 8. ASSET AND WEALTH MANAGEMENT AUTOMOTIVE BANKING AND CAPITAL MARKETS CONSUMER MARKETS ENERGY, UTILITIES AND RESOURCES ENGINEERING AND CONSTRUCTION GOVERNMENT AND PUBLIC SERVICES HEALTHCARE INSURANCE MEDIA PHARMACEUTICALS AND LIFE SCIENCES TELECOMMUNICATIONS
- 11. The power of perspectives. WE WORK AT THE INTERSECTION OF BUSINESS, EXPERIENCE AND TECHNOLOGY.
- 12. SALESFORCE FUNCTIONS Lightning UI Tasks and events 07:00 - RM uses Lightning home page to review plans for the day, remind themself of key interactions that will improve her quarter and map routes 07:45 - Arrives early for Customer A visit, uses Salesforce 1 mobile app to prep for meeting, reviewing customer history, NPTB analysis for that Customer and notes related to existing Opportunities Account overview Call history Account plans Single view of customer NPTB integration Google maps integration Account plans Product suitability workflow Call centre issue integration Google Maps journey planner Pipeline management Case management 08:00 - Meets Customer A, discusses benefits of MyBank vs incumbent and supports her with an application for a new business overdraft 10:00 - Meets Customer B: Salesforce1 highlights a recent customer service issue. RM resolves issue and strengthens relationship 11:00 - Whilst waiting for coffee, updates call history for Customer B and closes case. Updates Account plan for Customer A and updates overdraft Opportunity to ‘Closing’ People first. Technology second.
- 13. Our accelerators. WEALTH MANAGEMENT 2.0 SMART AGENT FOR FS BEST INTEREST ENGINE MOBILE MANAGER LEAD REFERRAL AND ACCOUNT OPENING AGENCY ONBOARDING CUSTOMER 360 ASSET MANAGEMENT AND CAPITAL RAISING SMART AGENT FOR HEALTHCARE FUTURENOW! CONNECTED PATIENT PATIENT DIGITAL CARE HCP COMPLIANCE EMPLOYEE WORKSPACE CONFLICTS OF INTEREST CLINICAL PRODUCTIVITY DEALS ACCELERATOR VIRTUAL CONCIERGE PARTNER INCENTIVE MANAGEMENT RETAIL CLIENTELING RETAIL EXECUTION SUPPLIER MARKETING COMMUNITY SUPPLIER MANAGEMENT FIELD SERVICES FOR UTILITIES COMMERCIAL EXCELLENCE PRM CUSTOMER ACQUISITION PORTAL FIELD ROUTING WIZARD ALWAYS ON WORKFORCE SUCCESSION PLANNING HEXA BPM PERFORMANCE MANAGEMENT
- 14. Designing tomorrow. FOURTH INDUSTRIAL REVOLUTION (4IR) TECHNOLOGIES PRESENT UNPRECEDENTED POTENTIAL GAINS FOR COMPANIES THAT CLAIM LEADERSHIP ROLES. INTERNET OF THINGS ARTIFICIAL INTELLIGENCE VOICE AUGMENTED REALITY BLOCKCHAIN ANALYTICS BY 2020 THERE WILL BE CLOSE TO 7 TIMES THE NUMBER OF CONNECTED DEVICES AS PEOPLE ON THE PLANET
- 15. Let’s make tomorrow. Together.