SlideShare a Scribd company logo
®ACTSol & Associates (Avinash Consulting & Turnkey Solutions & Associates) 
Website: www.actsol.in, E – Mail: connect@actsol.in Cell No: +91 94835 11055 
Regd Off: Bangalore; Representations: Gulbarga (Admin) Hyderabad, Pune, New Delhi, Nagpur, Kolhapur, Cochin, Ahmedabad, Bhubaneswar,UK (Cambridge), Barcelona (Spain), Qatar, Kuwait & South Africa (JHB)
For A Word Of Only Four Letters, “Rude”……..
Has More Than Its Share Of Meanings, 
Ranging From …….
“In – Your – Face Aggressiveness”
Grrrrrrrrr……
To “Insults”, So Subtle ……
That They ………
Don’t Hit You Until Hours Later ……
To Understand Rudeness, You Need To See Through 
Its Many Guises….
To Understand Rudeness, You Need To See Through Its Many 
Guises…. 
It’s Worth Noting The Myriad Ways That People Get Under 
One Another’s Skin
1
1 
Aggressive Rudeness
Intentional 
Rudeness 
http://fc00.deviantart.net/fs71/i/2012/288/0/0/mist_the_death_by_mistthedeath-d4te4xq.png (Labelled for Reuse)
No – Holds – Barred, 
No – Bones – About – It
Is Designed To Punish You For 
Something You’ve Done 
http://upload.wikimedia.org/wikipedia/commons/9/93/Wicked_Witch_of_the_West.png (Commons Labelled for Reuse)
For Ex: You’re Screamed At After 
Accidentally Bumping Into A Passerby …..
Or “To Put You In Your 
Place” 
http://photos1.blogger.com/blogger/4729/2827/1600/BettyRobber_June2006.jpg (Labelled for Reuse0
For Ex: A Coworker Unfairly 
Criticizes You For “Thinking You’re 
So Smart”….
Or “To Extract 
Revenge”
For Ex: On The Road, You’re 
Purposely Slowed Down By A 
Driver Who Feels You Cut Him Off
2
2 
Casual Rudeness
http://th08.deviantart.net/fs71/PRE/i/2012/039/7/a/jared_by_nin10dohfanatic-d4p1vu0.png (Labelled for Reuse) 
Often Unconscious On The Part Of 
Those Who Practice It
This Isn’t Directed At You 
Personally But Drives You 
Crazy Nonetheless.
Falling Into This Category Are 
Such Acts As …..
http://www.healthyskinsolutions.com/wp-content/uploads/cell-phone.jpg (Labelled for Reuse) 
Disturbing The Peace By Loudly 
Yakking Away On A Cell Phone
http://pixabay.com/p-410328/?no_redirect ( (Free Photos) 
Or Always In A Hurry – To Be 
In The Front – Habitually – 
Type A Personality
Or Blocking A Busy Sidewalk By 
Standing Smack – Dab In The 
Middle To Chat With Friends. 
http://pixabay.com/p-99161/?no_redirect (pixbay.com) Free Photos
3
3 
Disguised Rudeness
Some Rudeness Comes 
Clothed In Kid Gloves
Perfect Examples: 
Back - Handed Compliments …. 
Such As ….. 
http://fc03.deviantart.net/fs70/f/2012/184/8/0/ciel_phantomhive_smile______by_darkevilcristina-d55swda.jpg (Labelled for Reuse)
“Love That New Haircut!” 
(even if it is not in shape ….. ) 
http://upload.wikimedia.org/wikipedia/commons/6/67/Haircut_in_ISS_ISS026-E-017736_(15_Jan._2011).jpg (Labelled for Reuse)
Or “You Look So Much 
Better Than You Did With 
That Long Hair!” 
http://upload.wikimedia.org/wikipedia/commons/4/40/Wave_Gotik_Treffen_2007.jpg (Labelled for reuse with modification)
4
4 
Unwitting Rudeness
These Are Unintentional ….. 
But Are Often Spoken 
Of As ….. “Rude”
Poor Table Manners…. 
Using Cell phone While 
Having Food
And Talking At High 
Volume Because Of A 
Hearing Problem 
http://www.nowtrendingtv.net/wp-content/uploads/2013/04/Depositphotos_5228805_l.jpg (Labelled for Commercial Use)
The New Buzzword Status Of “Rage” Reflects The Mounting Frustrations Of Life In 
The Modern World ………. And Who Knows????
The New Buzzword Status Of “Rage” Reflects The Mounting Frustrations Of Life In 
The Modern World ………. And Who Knows???? 
…….. It Might Even Contribute To The Common Good…….
The New Buzzword Status Of “Rage” Reflects The Mounting Frustrations Of Life In 
The Modern World ………. And Who Knows???? 
…….. It Might Even Contribute To The Common Good……. 
The More People Are Reminded Of The Risks And Dangers Inherent In The Loss Of 
Self-control…..
The New Buzzword Status Of “Rage” Reflects The Mounting Frustrations Of Life In 
The Modern World ………. And Who Knows???? 
…….. It Might Even Contribute To The Common Good……. 
The More People Are Reminded Of The Risks And Dangers Inherent In The Loss Of 
Self – Control….. 
The More Likely They Are To Think Twice Before Angrily Confronting A Fellow Human 
Being.
The Art of Responding To Rudeness
Most People Are Loath To Challenge Rudeness, Because….
Most People Are Loath To Challenge Rudeness, Because…. 
…. They’re Fearful That Even A Minor Confrontation Might Easily 
Escalate
Most People Are Loath To Challenge Rudeness, Because…. 
…. They’re Fearful That Even A Minor Confrontation Might Easily 
Escalate 
Sometimes, Sympathizing With The Other Person—Just Expressing 
Your Understanding 
Of Why An Incident Occurred — Is All It Takes
On An Airplane, For Example, You Politely Tell A Parent That His 
Youngster Is Kicking The Back Of Your Seat And The Parent Comes 
Back With An Angry Retort
On An Airplane, For Example, You Politely Tell A Parent That His 
Youngster Is Kicking The Back Of Your Seat And The Parent Comes 
Back With An Angry Retort 
Your Calm Response: “Please Don’t Shout. I Know The Space Is Tight 
And Kids Will Be Kids, But Your Daughter Has Been Kicking My Seat 
Since We Boarded. I’d Really Appreciate It If You Would Ask Her To 
Stop”
Other Things To Consider When Someone Is Rude To You Could Be
Other Things To Consider When Someone Is Rude To You Could Be 
1. Don’t Automatically Take It Personally. Sometimes The Offender Has 
Had A Terrible Day Or Is Simply In A Bad Mood
Other Things To Consider When Someone Is Rude To You Could Be 
1. Don’t Automatically Take It Personally. Sometimes The Offender Has 
Had A Terrible Day Or Is Simply In A Bad Mood 
2. Size Up Your Annoyances. Sometimes It’s Best To Let Things Go.
Other Things To Consider When Someone Is Rude To You Could Be 
1. Don’t Automatically Take It Personally. Sometimes The Offender Has 
Had A Terrible Day Or Is Simply In A Bad Mood 
2. Size Up Your Annoyances. Sometimes It’s Best To Let Things Go. 
3. Take Responsibility For Your Own Actions. Ask Yourself Whether You 
Did Something To Provoke The Treatment.
Other Things To Consider When Someone Is Rude To You Could Be 
1. Don’t Automatically Take It Personally. Sometimes The Offender Has 
Had A Terrible Day Or Is Simply In A Bad Mood 
2. Size Up Your Annoyances. Sometimes It’s Best To Let Things Go. 
3. Take Responsibility For Your Own Actions. Ask Yourself Whether You 
Did Something To Provoke The Treatment. 
4. Mentally Count To 10. When Someone Else’s Behavior Makes You 
Angry, Forget & Focus On Yourself Or Something Else For A Few Secs..
Today’s Top 6 Rudest Behaviours
1. Telling Racist Or Ethnic Jokes
1. Telling Racist Or Ethnic Jokes 
2. Using Four – Letter Words And Other Obscenities In Public Without 
Any Reservations, Especially In Presence Of Children
1. Telling Racist Or Ethnic Jokes 
2. Using Four – Letter Words And Other Obscenities In Public Without 
Any Reservations, Especially In Presence Of Children 
3. Doing The “Cell Yell”— Conducting A Cell Phone Conversation Loudly
1. Telling Racist Or Ethnic Jokes 
2. Using Four – Letter Words And Other Obscenities In Public Without 
Any Reservations, Especially In Presence Of Children 
3. Doing The “Cell Yell”— Conducting A Cell Phone Conversation Loudly 
4. Treating A Salesperson, Food Server, Or Any Other Service Provider 
As Someone Who’s Beneath You
1. Telling Racist Or Ethnic Jokes 
2. Using Four – Letter Words And Other Obscenities In Public Without 
Any Reservations, Especially In Presence Of Children 
3. Doing The “Cell Yell”— Conducting A Cell Phone Conversation Loudly 
4. Treating A Salesperson, Food Server, Or Any Other Service Provider 
As Someone Who’s Beneath You 
5. Letting Kids Run Wild Or Make Constant Noise In Restaurants, 
Supermarkets, Theaters Or Any Other Public Or Private Places
1. Telling Racist Or Ethnic Jokes 
2. Using Four – Letter Words And Other Obscenities In Public Without 
Any Reservations, Especially In Presence Of Children 
3. Doing The “Cell Yell”— Conducting A Cell Phone Conversation Loudly 
4. Treating A Salesperson, Food Server, Or Any Other Service Provider 
As Someone Who’s Beneath You 
5. Letting Kids Run Wild Or Make Constant Noise In Restaurants, 
Supermarkets, Theaters Or Any Other Public Or Private Places 
6. On Public Transportation, Staying Planted In Your Seat When An 
Elderly, Pregnant, Or Disabled Person Obviously Needs It More
Inspired & Compiled From 
The Book 
“Etiquettes – A Definitive 
Guide To Manners” 
17th Edition
Hello! 
Sadashiv Borgaonkar 
Management Strategist, Educator & Consultant 
ACTSol & Associates 
www.actsol.in 
@sada_borg11 
@actsol_connect 
sadashiv@actsol.in 
http://in.linkedin.com/in/sadashivborgaonkar/
Dealing With Rudeness

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Dealing With Rudeness

  • 1. ®ACTSol & Associates (Avinash Consulting & Turnkey Solutions & Associates) Website: www.actsol.in, E – Mail: connect@actsol.in Cell No: +91 94835 11055 Regd Off: Bangalore; Representations: Gulbarga (Admin) Hyderabad, Pune, New Delhi, Nagpur, Kolhapur, Cochin, Ahmedabad, Bhubaneswar,UK (Cambridge), Barcelona (Spain), Qatar, Kuwait & South Africa (JHB)
  • 2. For A Word Of Only Four Letters, “Rude”……..
  • 3. Has More Than Its Share Of Meanings, Ranging From …….
  • 4. “In – Your – Face Aggressiveness”
  • 6. To “Insults”, So Subtle ……
  • 8. Don’t Hit You Until Hours Later ……
  • 9. To Understand Rudeness, You Need To See Through Its Many Guises….
  • 10. To Understand Rudeness, You Need To See Through Its Many Guises…. It’s Worth Noting The Myriad Ways That People Get Under One Another’s Skin
  • 11. 1
  • 14. No – Holds – Barred, No – Bones – About – It
  • 15. Is Designed To Punish You For Something You’ve Done http://upload.wikimedia.org/wikipedia/commons/9/93/Wicked_Witch_of_the_West.png (Commons Labelled for Reuse)
  • 16. For Ex: You’re Screamed At After Accidentally Bumping Into A Passerby …..
  • 17. Or “To Put You In Your Place” http://photos1.blogger.com/blogger/4729/2827/1600/BettyRobber_June2006.jpg (Labelled for Reuse0
  • 18. For Ex: A Coworker Unfairly Criticizes You For “Thinking You’re So Smart”….
  • 19. Or “To Extract Revenge”
  • 20. For Ex: On The Road, You’re Purposely Slowed Down By A Driver Who Feels You Cut Him Off
  • 21. 2
  • 24. This Isn’t Directed At You Personally But Drives You Crazy Nonetheless.
  • 25. Falling Into This Category Are Such Acts As …..
  • 26. http://www.healthyskinsolutions.com/wp-content/uploads/cell-phone.jpg (Labelled for Reuse) Disturbing The Peace By Loudly Yakking Away On A Cell Phone
  • 27. http://pixabay.com/p-410328/?no_redirect ( (Free Photos) Or Always In A Hurry – To Be In The Front – Habitually – Type A Personality
  • 28. Or Blocking A Busy Sidewalk By Standing Smack – Dab In The Middle To Chat With Friends. http://pixabay.com/p-99161/?no_redirect (pixbay.com) Free Photos
  • 29. 3
  • 31. Some Rudeness Comes Clothed In Kid Gloves
  • 32. Perfect Examples: Back - Handed Compliments …. Such As ….. http://fc03.deviantart.net/fs70/f/2012/184/8/0/ciel_phantomhive_smile______by_darkevilcristina-d55swda.jpg (Labelled for Reuse)
  • 33. “Love That New Haircut!” (even if it is not in shape ….. ) http://upload.wikimedia.org/wikipedia/commons/6/67/Haircut_in_ISS_ISS026-E-017736_(15_Jan._2011).jpg (Labelled for Reuse)
  • 34. Or “You Look So Much Better Than You Did With That Long Hair!” http://upload.wikimedia.org/wikipedia/commons/4/40/Wave_Gotik_Treffen_2007.jpg (Labelled for reuse with modification)
  • 35. 4
  • 37. These Are Unintentional ….. But Are Often Spoken Of As ….. “Rude”
  • 38. Poor Table Manners…. Using Cell phone While Having Food
  • 39. And Talking At High Volume Because Of A Hearing Problem http://www.nowtrendingtv.net/wp-content/uploads/2013/04/Depositphotos_5228805_l.jpg (Labelled for Commercial Use)
  • 40. The New Buzzword Status Of “Rage” Reflects The Mounting Frustrations Of Life In The Modern World ………. And Who Knows????
  • 41. The New Buzzword Status Of “Rage” Reflects The Mounting Frustrations Of Life In The Modern World ………. And Who Knows???? …….. It Might Even Contribute To The Common Good…….
  • 42. The New Buzzword Status Of “Rage” Reflects The Mounting Frustrations Of Life In The Modern World ………. And Who Knows???? …….. It Might Even Contribute To The Common Good……. The More People Are Reminded Of The Risks And Dangers Inherent In The Loss Of Self-control…..
  • 43. The New Buzzword Status Of “Rage” Reflects The Mounting Frustrations Of Life In The Modern World ………. And Who Knows???? …….. It Might Even Contribute To The Common Good……. The More People Are Reminded Of The Risks And Dangers Inherent In The Loss Of Self – Control….. The More Likely They Are To Think Twice Before Angrily Confronting A Fellow Human Being.
  • 44. The Art of Responding To Rudeness
  • 45. Most People Are Loath To Challenge Rudeness, Because….
  • 46. Most People Are Loath To Challenge Rudeness, Because…. …. They’re Fearful That Even A Minor Confrontation Might Easily Escalate
  • 47. Most People Are Loath To Challenge Rudeness, Because…. …. They’re Fearful That Even A Minor Confrontation Might Easily Escalate Sometimes, Sympathizing With The Other Person—Just Expressing Your Understanding Of Why An Incident Occurred — Is All It Takes
  • 48. On An Airplane, For Example, You Politely Tell A Parent That His Youngster Is Kicking The Back Of Your Seat And The Parent Comes Back With An Angry Retort
  • 49. On An Airplane, For Example, You Politely Tell A Parent That His Youngster Is Kicking The Back Of Your Seat And The Parent Comes Back With An Angry Retort Your Calm Response: “Please Don’t Shout. I Know The Space Is Tight And Kids Will Be Kids, But Your Daughter Has Been Kicking My Seat Since We Boarded. I’d Really Appreciate It If You Would Ask Her To Stop”
  • 50. Other Things To Consider When Someone Is Rude To You Could Be
  • 51. Other Things To Consider When Someone Is Rude To You Could Be 1. Don’t Automatically Take It Personally. Sometimes The Offender Has Had A Terrible Day Or Is Simply In A Bad Mood
  • 52. Other Things To Consider When Someone Is Rude To You Could Be 1. Don’t Automatically Take It Personally. Sometimes The Offender Has Had A Terrible Day Or Is Simply In A Bad Mood 2. Size Up Your Annoyances. Sometimes It’s Best To Let Things Go.
  • 53. Other Things To Consider When Someone Is Rude To You Could Be 1. Don’t Automatically Take It Personally. Sometimes The Offender Has Had A Terrible Day Or Is Simply In A Bad Mood 2. Size Up Your Annoyances. Sometimes It’s Best To Let Things Go. 3. Take Responsibility For Your Own Actions. Ask Yourself Whether You Did Something To Provoke The Treatment.
  • 54. Other Things To Consider When Someone Is Rude To You Could Be 1. Don’t Automatically Take It Personally. Sometimes The Offender Has Had A Terrible Day Or Is Simply In A Bad Mood 2. Size Up Your Annoyances. Sometimes It’s Best To Let Things Go. 3. Take Responsibility For Your Own Actions. Ask Yourself Whether You Did Something To Provoke The Treatment. 4. Mentally Count To 10. When Someone Else’s Behavior Makes You Angry, Forget & Focus On Yourself Or Something Else For A Few Secs..
  • 55. Today’s Top 6 Rudest Behaviours
  • 56. 1. Telling Racist Or Ethnic Jokes
  • 57. 1. Telling Racist Or Ethnic Jokes 2. Using Four – Letter Words And Other Obscenities In Public Without Any Reservations, Especially In Presence Of Children
  • 58. 1. Telling Racist Or Ethnic Jokes 2. Using Four – Letter Words And Other Obscenities In Public Without Any Reservations, Especially In Presence Of Children 3. Doing The “Cell Yell”— Conducting A Cell Phone Conversation Loudly
  • 59. 1. Telling Racist Or Ethnic Jokes 2. Using Four – Letter Words And Other Obscenities In Public Without Any Reservations, Especially In Presence Of Children 3. Doing The “Cell Yell”— Conducting A Cell Phone Conversation Loudly 4. Treating A Salesperson, Food Server, Or Any Other Service Provider As Someone Who’s Beneath You
  • 60. 1. Telling Racist Or Ethnic Jokes 2. Using Four – Letter Words And Other Obscenities In Public Without Any Reservations, Especially In Presence Of Children 3. Doing The “Cell Yell”— Conducting A Cell Phone Conversation Loudly 4. Treating A Salesperson, Food Server, Or Any Other Service Provider As Someone Who’s Beneath You 5. Letting Kids Run Wild Or Make Constant Noise In Restaurants, Supermarkets, Theaters Or Any Other Public Or Private Places
  • 61. 1. Telling Racist Or Ethnic Jokes 2. Using Four – Letter Words And Other Obscenities In Public Without Any Reservations, Especially In Presence Of Children 3. Doing The “Cell Yell”— Conducting A Cell Phone Conversation Loudly 4. Treating A Salesperson, Food Server, Or Any Other Service Provider As Someone Who’s Beneath You 5. Letting Kids Run Wild Or Make Constant Noise In Restaurants, Supermarkets, Theaters Or Any Other Public Or Private Places 6. On Public Transportation, Staying Planted In Your Seat When An Elderly, Pregnant, Or Disabled Person Obviously Needs It More
  • 62. Inspired & Compiled From The Book “Etiquettes – A Definitive Guide To Manners” 17th Edition
  • 63. Hello! Sadashiv Borgaonkar Management Strategist, Educator & Consultant ACTSol & Associates www.actsol.in @sada_borg11 @actsol_connect sadashiv@actsol.in http://in.linkedin.com/in/sadashivborgaonkar/