D&t overview new 2011-05-17
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Founded in 1981, Dashe & Thomson is a change management consulting firm with approximately 70 consultants and project managers. They help companies maximize their return on investment from technology projects through user acceptance training, communication, and staffing. Dashe & Thomson has led training for some of the largest corporate initiatives and uses organizational change management approaches like readiness surveys and blended training to ensure projects meet their goals and benefits. Their client-focused and adaptable methods have helped over 500 companies successfully adopt new technologies.
D&t overview new 2011-05-17
- 2. BackgroundFounded: 1981Structure: Core management team plus approximately 70 consultants and project managersFocus: Acknowledged leaders in change management, custom training, communication and project staffing2
- 3. ServicesDashe & Thomson helps companies maximize the ROI on their technology investments through user acceptance3
- 5. Major ProjectsDashe & Thomson has served as lead training partner on some of the world’s largest corporate change initiatives5
- 6. User Acceptance is Often the Missing Piece in IT Projects…6
- 7. …But It Is The Most Important Factor for Realizing ROI7
- 8. Organizational Change Management8Person 1Person 1Person 1PersonnelPersonnelPerson 2FieldSalesITFinancePersonnelPersonnelPersonnelPersonnelPersonnelPersonnelPersonnelPersonnelPersonnelOperationsExecutivesPurchasingDesignMarketingSuccessful change requires an aligned, competent workforce
- 9. Organizational Change Management9Assessment Approach
- 10. Organizational Readiness Survey (Example)10Survey participants respond to a web-based questionnaire
- 11. High-Level Approach11Focused plans to address engagement at all required levels
- 12. Training Approach12Dashe & Thomson typically leverages a blended training approach
- 13. Linking Training Plan to Business Case13Clarify project goals and analyze workforce to ensure training efforts enable project benefitsMinimum AcceptabilityMinimum for BenefitsAll users manage workload – no feeling of frustration with system
- 14. Users rapidly perceive and report benefits (positives not offset by chaotic transition)World ClassMeet all ROI targets, on time
- 15. Business is not interrupted
- 16. Key users can manage work with minimum heroics
- 17. Management perceives “acceptable” transitionUser Adoption Programs (Example)14
- 18. Recommended Deliverables and Timing (Example)15JuneDecNovOctJulySeptAugDocument ProcessesDevelop Pre-Go-Live Training ContentCreate and Deliver Communication PlanWrite Test ScriptUATPilotsDeliver Alpha WBTGo-LiveDevelop Online Training (EPSS)Revise TrainingReadiness SurveyDeliver Final WBTTrain the Super-UsersTrain the Release ProcessorsPractical Training Webinars
- 19. Why Dashe & Thomson16Engagement Approach: Client-Focused vs. Methodology-Driven. Seamless integration with your team
- 20. Methods and tools are adaptable to your environmentProject management & productivity. DasheCentral: web-based tool for deliverable and milestone tracking
- 21. DasheWiki: shared wiki site for document and project collaborationProven Track Record.Leader in computer-related training since 1981
- 22. Successful engagements with more than 500 corporate clientsUnique Understanding of Enterprise Training.We bring our collective experience to bear for each client
- 23. Leading practices in adult learning employed on every projectThank You17
- 24. Online HelpCustom ClassroomeLearningOnline Process DocumentationWikis and Social MediaMobile LearningWhat We Produce18