Empathy in communication prof satya 2019
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The document discusses the importance of empathy in communication, particularly in healthcare settings. It outlines the objectives for students, which include understanding empathy, observing interactions, and learning effective empathetic communication techniques. Key elements include the difference between empathy and sympathy, five steps for empathetic communication, and the benefits such as improved patient outcomes and satisfaction.
Empathy in communication prof satya 2019
- 4. EMPATHY IN COMMUNICATION DR. V. SATHYANARAYANAN M.B.B.S., M.D., ACME PROFESSOR OF PHARMACOLOGY SRM MCH & RC
- 5. OBJECTIVES OF THE SESSION At the end of this session, the student will be able to: Explain the importance of empathy in communication Observe patient and family interactions ( Videos , Role plays ) Reflect on the appropriate ways to respond
- 6. What is empathy..? Empathy vs sympathy What Happens In Empathy? Why is Empathetic Communication so Important? Aim of empathy in communication Elements of empathy 5 steps for empathy Tips for empathetic communication Benefits of empathy in healthcare OUTLINE
- 10. Empathy is “feeling into”, seeing how it is through another's eyes. It involves experiencing the feelings of another without losing ones own identity. WHAT IS EMPATHY..?
- 19. • Taking the perspective of another by seeing situations from their point of view • Being non-judgmental • Tuning into and understanding another’s feelings • Communicating that you understand and care WHAT HAPPENS IN EMPATHY?
- 25. The emphatic person senses the other person’s bewilderment, anger, fear or love “as if” it were his own feeling, but he does not lose the “as if” nature of his own involvement. (Robert Bolton, People Skills, 1987) EMPATHY
- 29. Why is Empathetic Communication so Important?
- 30. It leads to trusting partnerships. o communication + empathy empathetic communication = trusting partnerships Why is Empathetic Communication so Important?
- 32. “The feeling of being deeply understood reinforces a sense of connectedness between the practitioner and . . . family… The aim is for . . . the family to feel heard, and ultimately, to be respected for his/her unique perspective and past experiences.” (Geller, 2012, p. 208) AIM OF EMPATHY IN COMMUNICATION
- 44. 1. Noticing and naming the feeling: “There’s a word for that.” 2. Responding to feelings: “Now I named it, what do I say?” 3. Validating feelings: “Your feelings make sense.” 4. Expressing care: “I care about you.” 5. Handling strong emotions: “It’s hard, but we can get through this Acknowledging Feelings
- 49. Empathy in Healthcare: 5 Benefits 1. Better patient outcomes. 2.Better patient compliance. 3.Better patient satisfaction 4.Better communication. 5.Improved perception
- 57. THANK YOU...