Teaching Soft Skills in Healthcare Professions, by Lori Tyler
- 1. Teaching Soft Skills in Healthcare Professions by Lori Tyler Lori Tyler & Associates ©Tyler & Associates, Inc., 2012
- 2. What are Soft Skills? • Professionalism • Communication • Critical thinking • Conflict resolution ©2012 Tyler & Associates, Inc.
- 3. Why Teach Soft Skills? Research has found that the use of soft skills make for a productive, happy staff and satisfied patients. Soft skills are a major focus of many accreditation standards Tyler & Associates, Inc.
- 4. Employers kn o w People are the key ©2012 Tyler & Associates, Inc.
- 5. Teaching Soft Skills to adults in healthcare professions ©2012 Tyler & Associates, Inc.
- 6. Three needs of adults in the workplace O Meaningful work O Appreciation for work O Integrating fun at work Tyler & Associates, Inc.
- 7. What makes work in healthcare meaningful?
- 8. Nine times out of ten ©2012 Tyler & Associates, Inc.
- 9. the answer is The people… ©Tyler & Associates, Inc., 2012
- 10. Why is Professionalism Important? • Makes work a career • People expect professionalism • Helps one feel good about one’s work Use what is meaningful to me to teach me
- 11. Set the Expectation O Show examples of how health care professional are to dress (pictures, models, etc.) O Give ideas for covering unprofessional piercings, tattoos, etc. O Treat violations in private meetings and with sensitivity ©2012 Tyler & Associates, Inc.
- 12. Practice Communication Skills O Recognition of patient’s level of understanding O Providing appropriate feedback O Sensitivity to patient concerns and fears O Respect of spatial boundaries ©2012 Tyler & Associates, Inc.
- 13. O Start with giving directions for when a Teaching Example patient should wash Use of verbal their hands (say it in communication to enable another language or patient understanding using words above the education level of the students). Il est important de se laver les mains après avoir O Ask students to use mangé, utiliser la salle de their communication bains, et de vous moucher. skills to help a patient understand what you just said. Tyler & Associates, Inc.
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- 15. Provide Opportunities to Experience Diversity • Illicit diverse staf f to teach about their culture. • Guest speakers or other students can present how to understand their cultural beliefs • Meals, celebrations of culture, and practicing cultural rituals can help everyone feel included and understood. ©2012 Tyler & Associates, Inc.
- 16. Teaching Example Discussion Role Play O In small groups have students discuss differences in personal space from culture to culture. O Demonstrate various cultures comfort with personal space. Tyler & Associates, Inc.
- 17. Develop Critical Thinking Skills O Critical thinking skills O Necessary when performing patient assessment and care O Higher level of processing information ©2012 Tyler & Associates, Inc.
- 18. O Provide students with a brief history to Teaching Example por tray to the assessor Applying Critical Thinking in O Have students take Patient Assessment turns role playing the patient and the assessor O Be sure to praise the examples of critical thinking Tyler & Associates, Inc.
- 19. Provide Options for Conflict Resolution Collaboration is the Goal Avoidance, Competition, Accommodation, and Compromise are not ©2012 Tyler & Associates, Inc.
- 20. Everyone has a scope of practice O Use what is meaningful as motivation O Set the expectation O Provide practice and experiential opportunities O Provide options ©2012 Tyler & Associates, Inc.