Empower Call Agents with a simple Chrome extension
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Ottspott Connect is an omnichannel CTI Chrome extension designed for businesses, leveraging lessons learned from Apidaze and Ottspott. It offers features like task reminders, quick stats, team management, and automation with zero coding required, aiming to enhance productivity without extensive setup costs or long-term commitments. The platform seeks to partner with resellers and service providers for voice system integrations and solutions to improve customer interactions.
Empower Call Agents with a simple Chrome extension
- 1. Ottspott Connect Reinventing “CTI” with a Simply Beautiful Omni-Channel Chrome Extension
- 2. Web, Telecom and CX geeks ● 2012-2017: Apidaze API (acquired by VoIP Innovations | Sangoma) ● 2016 - now: Ottspott Cloud Telephony for Slack and G Suite teams ● From Jan 2019: “Ottspott Connect” - Omnichannel CTI Chrome extension
- 3. What we’ve learnt at APIdaze & Ottspott ● Small customers have great plans, but don’t have money ● Large customers have a lot of money, but are unable to move fast ● Large customers have legacy systems :-/
- 4. “It’s all about the services”
- 5. Good luck CX !
- 6. What can we build next then ?
- 7. Businesses use voice platforms or Telecom APIs
- 8. Businesses have deskphones, softphones or even WebRTC phones
- 9. They have business apps CRM | Helpdesk | Online payment
- 10. Ottspott Connect is simple User Name + DID/Extension Task reminder across apps & channels Quick View on daily stats Quick search across business apps
- 11. Ottspott Connect is Zero Code
- 12. Empower Team Managers Easy add or delete team users Grant them access to all or part of the customer data
- 13. Automate tasks Create simple rules and automate your tasks
- 14. A simple back office UI ● Add integrations ● Manage users ● Manage teams ● Analytic dashboards
- 15. A Data oriented tool Define with your teams all the productivity boosting actions
- 16. More productive agents Quick access to data No app switching Quicker enquiries solving
- 17. No lock in No set up costs No long term commitment No cancellation fees
- 18. What we’re looking for Resellers & Service Providers Voice System Integrations Quicker enquiries solving