Empowerment Super Users & Super User Groups Slideshare

Empowerment: ERP Super Users and Super User Groups John McGrann MBA ACMA AIMC CEO Empowerment: ERP Super Users and Super User Groups

John McGrann MBA ACMA AIMC CEO 15 years Oracle & ERP Applications Manager experience Projects / Support / Change Management Chartered Management Accountant & MBA Financial Management Public sector clients: MoD / Rent Service / Network Rail Private include: General Electric / Canon / TUI /Saudi Telecom Owner: www.DriveERP.com Owner: LinkedIN group - Drive ERP 7 Subgroups: Super Users - Tools - Strategy - Apps & Tech - Change Management - Benchmarking & Performance - ERP Reporting Empowerment: ERP Super Users and Super User Groups

AGENDA EMPOWERMENT THE NEED FOR ERP SUPER USERS SELECTION & DEVELOPMENT OF ERP SUPER USERS ERP SUPER USER GROUPS Empowerment: ERP Super Users and Super User Groups

1. EMPOWERMENT Recent LinkedIn.com poll : 32% - Real Cash Benefit / Cannot Live Without It 68% - Too Complex / Little Value / In Learning Mode Empowerment: ERP Super Users and Super User Groups

1. EMPOWERMENT The Big Hole Between IT and the Business in ERP world Lost ideas, issues, duties, roles, responsibilities, tasks, deliverables, improvements, productivity, solutions, resources, policies, communications etc System goes live - momentum for improvement disappears with it The spark then lies with the Business for further improvements Business constrained by a lack of knowledge about ERP systems Solution to The Big Hole is... ERP Super Users Empowerment: ERP Super Users and Super User Groups

2. THE NEED FOR ERP SUPER USERS Identify, select, develop and empower key business users who have an aptitude and passion for your ERP system ERP systems are enterprise systems and should be driven and owned by the Business and not by the technologists ERP Super Users should strive to support and satisfy four objectives: Automation of business processes to improve productivity Information to enable better decision making Education of best practises and developments around ERP Transformation of how to do business using ERP as an enabler Empowerment: ERP Super Users and Super User Groups

2. THE NEED FOR ERP SUPER USERS ERP Super User is a role within a job It is not time consuming but the benefits can be huge ERP knowledge combined with the functional knowledge is a powerful combination Cheaper option than additional Apps resources or consultants Empowerment: ERP Super Users and Super User Groups

2. THE NEED FOR ERP SUPER USERS Key activities which can be undertaken by ERP Super Users Drive greater value from your ERP system: • Business Process - manager of the business processes for selected area. Working with IT (Apps) team to promote further automation and process streamlining • Module owner / manager - controls access to own functional modules • Change agent - a positive and active force for change programmes Empowerment: ERP Super Users and Super User Groups

2. THE NEED FOR ERP SUPER USERS Educator - updating colleagues at all levels on the further capabilities, updates Training - consulted on implementation training plans and ongoing training for current and new users Solutions - leading Business side and jointly delivering with IT (Apps) a cost benefit analysis for all significant spending on ERP Engagement model - regular meeting with appropriate levels on the IT (Apps) team to fix issues and planning around ERP Empowerment: ERP Super Users and Super User Groups

2. THE NEED FOR ERP SUPER USERS • Housekeeping - assuring housekeeping routines and data quality standards maintenance • Custodianship model - supporting the clarity of roles and responsibilities of the Business side and IT (Apps) side in the ERP space Intranet Site - championing continuous improvement in the use of ERP and communicating updates to users Empowerment: ERP Super Users and Super User Groups

2. THE NEED FOR ERP SUPER USERS • Rapid reaction - coordinates the Business side on serious incidents and extraordinary requirements • SMEs - Subject Matter Experts for the implementation team and for upgrades and major enhancements • Support System - 1st line support and monitors active support tickets and expedites • Super User Group - member of the functional Super User Group Empowerment: ERP Super Users and Super User Groups

2. THE NEED FOR ERP SUPER USERS Reporting - working closely with the IT (Apps) team to meet functional reporting needs in the most cost effective way and controlling access to reporting tools ERP Super Users combine their applications skills with business expertise in a cost effective way to drive greater value from ERP They are a shining example of empowerment in an organisation. Once the big hole is filled in, it’s time to start building on secure ground A natural evolution is the formation of functional Super User Groups Empowerment: ERP Super Users and Super User Groups

3. SELECTION & DEVELOPMENT OF ERP SUPER USERS Selecting Super Users Identify skilled users on the business side Talk to business analysts and IT (Apps) team about candidates Young energetic professionals Need ‘doers’ Not too senior – not too junior Passionate about ERP and their work A role within a job Empowerment: ERP Super Users and Super User Groups

3. SELECTION & DEVELOPMENT OF ERP SUPER USERS Developing Super Users - Ideas Functional configuration training Support ticket system Business analysis Cost Benefit analysis ERP Reporting Tools & Strategy Housekeeping Data and databases Change management Custodian and Engagement models Empowerment: ERP Super Users and Super User Groups

4. ERP SUPER USER GROUPS OPERATING GUIDELINES Vision Objectives Benefits Ownership Structure Processes Customers Training and Education Communication Short Term Requirements Empowerment: ERP Super Users and Super User Groups

4. ERP SUPER USER GROUPS Vision “ To be acknowledged as the { ERP } Applications user experts in {My Org}” Empowerment: ERP Super Users and Super User Groups

4. ERP SUPER USER GROUPS Objectives Define the overall vision of the ERP Super User Group (SUG) Set by SUG with inputs from customers Compatible with those of other user groups SUG measures whether objectives are being met To embrace organisational values and behaviours Empowerment: ERP Super Users and Super User Groups

4. ERP SUPER USER GROUPS Benefits Efficiency savings can be identified Championed at Senior Management level The SUG will act as customer to ERP Vendor Understanding of funding and input into prioritisation of change requests Provides a forum to share best practice Identification of cost savings and business process improvement implementation Common training requirements are easily identified Empowerment: ERP Super Users and Super User Groups

4. ERP SUPER USER GROUPS Ownership The SUG to be owned and driven by the business Overall champion should be at senior management level The SUG leader is to be nominated by the business The Change Agent – ERP Applications Support Manager Organisation– All functional Super Users Empowerment: ERP Super Users and Super User Groups

4. ERP SUPER USER GROUPS Structure SUG Champion at senior level SUG Leader from the business side Super Users form the group by functional area e.g. Financials Supported by the IT (Apps) team Associate members on an ad hoc basis Empowerment: ERP Super Users and Super User Groups

4. ERP SUPER USER GROUPS Processes Review support call issues Change request prioritisation for functional area Review projects relating to functional modules Develop, review and implement procedures Clarification of existing application processes Representation in new and planned project committees Empowerment: ERP Super Users and Super User Groups

4. ERP SUPER USER GROUPS Customers: All ERP functional application users Senior management team All dependent functional areas Suppliers External users Auditors – internal and external Empowerment: ERP Super Users and Super User Groups

4. ERP SUPER USER GROUPS Training and Education Identification of knowledge gaps for: Management Super Users Users Knowledge sharing ERP presentations Move emphasis from data entry to reporting Training: Cost effective Requirement led Empowerment: ERP Super Users and Super User Groups

4. ERP SUPER USER GROUPS Communication ERP Super User Steering Group – quarterly meeting ERP Super User Group – quarterly meeting with action points Super User community User community Actions not Minutes Empowerment: ERP Super Users and Super User Groups

4. ERP SUPER USER GROUPS Short Term Requirements Business commitment Identify ERP Super Users Identify ERP module owners per function ERP Super Users to use support call system Super User responsibilities to be agreed Super User training Business to define organisational reporting requirements Empowerment: ERP Super Users and Super User Groups

John McGrann – Contact details SKYPE ID: driveerp LinkedIn: http://www.linkedin.com/in/johnmcgrann Website: www.DriveERP.com Twitter: http://twitter.com/John_McGrann Blog: http://driveerp.blogspot.com/ email: [email_address] Empowerment: ERP Super Users and Super User Groups

Empowerment Super Users & Super User Groups Slideshare

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Empowerment Super Users & Super User Groups Slideshare