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Dr Tim Baker
tim@winnersatwork.com.au
www.winnersatwork.com.au
Encouraging Conversations
To Build Commitment
Unit 1—Being An Authentic
Leader
Unit 2—Five Conversations
Framework
Unit 3—Improving Coaching
Conversations Using GROW
Unit 4—Visioning And Purpose
Conversations To Improve
Engagement
Unit 5—Encouraging
Conversations To Build
Commitment
Unit 6—Relationship Building
Conversations In Five Simple
Steps
Does
encouragement
work?
Tools Q.12
“… some managers
have the misguided
belief that showing
warmth, giving praise,
and exhibiting a caring
attitude will somehow
adversely affect
employee performance
… that the team
member may go ‘soft’,
loose their edge, or
lower their standards.
Encouragement will
more likely do the
opposite, if done
genuinely. Being
supportive undoubtedly
builds resilience,
improves performance,
and boosts effort.”
Baker (2016)
Nobody cares how much you know
until they know how much you care.
Theodore Roosevelt
Encouraging Conversations To Build Commitment
HELP THEM USE
THEIR
STRENGTHS
Gently
challenge …
Listen …
Encouraging Conversations To Build Commitment
Q.12 (Gallup)
1. Do team members know what is expected of them at work?
2. Do they have the materials and equipment needed?
3. Can team members apply their strengths at work?
4. In the last seven days, have recognized or praised team members
for their doing good work?
5. Do you can about team members as a person?
6. Do you encourage team members’ development?
7. Do you listen and care about the opinions of others?
8. Do you convey the impression that people’s job is important?
9. Are my co-workers committed to doing quality work?
10. Do team members have a friends at work?
11. In the last six months, has I talked to each team member about
their progress?
12. Have I sponsored in the last year opportunities at work to learn
and grow?
Your homework
Complete the SCARF survey online in the learning platform.
Unit 1—Being An Authentic
Leader
Unit 2—Five Conversations
Framework
Unit 3—Improving Coaching
Conversations Using GROW
Unit 4—Visioning And Purpose
Conversations To Improve
Engagement
Unit 5—Encouraging
Conversations To Build
Commitment
Unit 6—Relationship Building
Conversations In Five Simple
Steps

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Encouraging Conversations To Build Commitment

  • 2. Unit 1—Being An Authentic Leader Unit 2—Five Conversations Framework Unit 3—Improving Coaching Conversations Using GROW Unit 4—Visioning And Purpose Conversations To Improve Engagement Unit 5—Encouraging Conversations To Build Commitment Unit 6—Relationship Building Conversations In Five Simple Steps
  • 4. “… some managers have the misguided belief that showing warmth, giving praise, and exhibiting a caring attitude will somehow adversely affect employee performance … that the team member may go ‘soft’, loose their edge, or lower their standards. Encouragement will more likely do the opposite, if done genuinely. Being supportive undoubtedly builds resilience, improves performance, and boosts effort.” Baker (2016)
  • 5. Nobody cares how much you know until they know how much you care. Theodore Roosevelt
  • 11. Q.12 (Gallup) 1. Do team members know what is expected of them at work? 2. Do they have the materials and equipment needed? 3. Can team members apply their strengths at work? 4. In the last seven days, have recognized or praised team members for their doing good work? 5. Do you can about team members as a person? 6. Do you encourage team members’ development? 7. Do you listen and care about the opinions of others? 8. Do you convey the impression that people’s job is important? 9. Are my co-workers committed to doing quality work? 10. Do team members have a friends at work? 11. In the last six months, has I talked to each team member about their progress? 12. Have I sponsored in the last year opportunities at work to learn and grow?
  • 12. Your homework Complete the SCARF survey online in the learning platform.
  • 13. Unit 1—Being An Authentic Leader Unit 2—Five Conversations Framework Unit 3—Improving Coaching Conversations Using GROW Unit 4—Visioning And Purpose Conversations To Improve Engagement Unit 5—Encouraging Conversations To Build Commitment Unit 6—Relationship Building Conversations In Five Simple Steps