![Answer the Required Three-Step Process Questions (pp. 3-4). Answer the questions not necessarily in
complete sentences, but fully. Make sure your name appears on the document and submit it in the same
file as the letter.
Step Two: [also covered in the Assignment document]
Write the message, as directed in the "Your Task" section of Case 3. Use the appropriate formatting for
this business message, specifically, a formal business letter. Create a letterhead for Union Bank. It can
be as simple as the name, address, city/state/zip, phone numbers, and email address of the bank
centered and bold-faced at the top of the page. All you will then need to add as a heading will be the date,
flush left, a few spaces below it. Date format is January 17,1953 or 17 January 1953.
Your writing to one of your oldest customers, so be professional. This is a formal document; no
abbreviations. Use at least one-inch margins on the sides. Top and bottom margins depend on the length
of the letter. Use Arial or Times New Roman, 12 pt, single-spacing within the paragraphs, double between.
· Remember that Word does not default to the spacings mentioned above. You have to get into the
paragraph panel in the home tab and change the settings to “single” and “Spacing Before”: zero and
“Spacing after”: zero; oryou can go to that little button right above the word “paragraphs,” click the down
arrow and select 1.0.
·For max credit, the letter should appear to have been written by a professional in terms of both content
and appearance.
Follow the prescribed structure for the letter; that is, use the indirect method. Why? Because you're
delivering bad news. Begin the first short introductory paragraph by establishing goodwill (these are some
of your oldest customers) and stating the purpose of the letter, that is, establishing context.
In the body, develop two-to-three paragraphs, depending on how much you write. Keep the paragraphs
short; once you hit about the fourth or fifth sentence, it's time to start a new one.
Do not begin or include your decision anywhere in the introductory paragraph. The decision should
appear no earlier than the last sentence of the second paragraph.
·Before getting to the decision, begin a new paragraph following your very brief intro paragraph and
establish your case, your logic, your reasons for reaching the decision you have yet to deliver. Use the
ammunition the textbook gives you in the case study to build strong, detailed support for your denial of
their request.
·Once you have completed explaining your reasons, state your decision. Don't say "we" instead of "I”; be
straightforward and forceful (don't leave any doubt as to what your decision is); don't apologize (if your
reasons are good, why should you even feel the need to?); don't defend your decision by saying it's a
result of company "policy."
Once you've given your decision, start a new paragraph and offer the Caldwells some sort of alternative,
no matter if it's just a small consolation. Offer them something. You can't give them what they want, and
they’re some of your best customers, but maybe you can give them something.
[Not covered in the Assignment document]
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ENGL 227 help A Guide to career/Snaptutorial
- 1. ENGL 227 Week 1 memo denying leave To Purchase This Material Click below Link For more classes visit www.snaptutorial.com Complete an audience profile, and write an effective response using an appropriate medium, responding to an employee’s request for emergency leave. The written response will utilize effective document design techniques, including an appropriate font, an effective use of white space, and other formatting features such as lists, bold type, and italics, as needed. Please see the document titled Week 1 Assignment Scenario posted in Doc Sharing.
- 2. Note: Successful assignments will meet the criteria outlined in the Rubric (See Rubric in Doc Sharing) for this assignment. ---------------------------------------------------- ENGL 227 Week 2 Business Letter Sending a Negative Message To Purchase This Material Click below Link For more classes visit www.snaptutorial.com
- 3. Professional Writing - Week 2 Written Assignment: Business Letter Sending a Negative Message Like last week's case study, this assignment has two parts. In part one you’ll answer questions guiding you through a three-step writing process. In part two, you’ll write a message based on a case study in the textbook. The assigned case study is Case 3: "Not this Time: Letter denying debit adjustments to Union Bank of California customer," in chapter 9, on p. 271. (Alternative numbering: Ch. 10, p. 297) Step One:
- 4. Answer the Required Three-Step Process Questions (pp. 3-4). Answer the questions not necessarily in complete sentences, but fully. Make sure your name appears on the document and submit it in the same file as the letter. Step Two: [also covered in the Assignment document] Write the message, as directed in the "Your Task" section of Case 3. Use the appropriate formatting for this business message, specifically, a formal business letter. Create a letterhead for Union Bank. It can be as simple as the name, address, city/state/zip, phone numbers, and email address of the bank centered and bold-faced at the top of the page. All you will then need to add as a heading will be the date, flush left, a few spaces below it. Date format is January 17,1953 or 17 January 1953. Your writing to one of your oldest customers, so be professional. This is a formal document; no abbreviations. Use at least one-inch margins on the sides. Top and bottom margins depend on the length of the letter. Use Arial or Times New Roman, 12 pt, single-spacing within the paragraphs, double between. · Remember that Word does not default to the spacings mentioned above. You have to get into the paragraph panel in the home tab and change the settings to “single” and “Spacing Before”: zero and “Spacing after”: zero; oryou can go to that little button right above the word “paragraphs,” click the down arrow and select 1.0. ·For max credit, the letter should appear to have been written by a professional in terms of both content and appearance. Follow the prescribed structure for the letter; that is, use the indirect method. Why? Because you're delivering bad news. Begin the first short introductory paragraph by establishing goodwill (these are some of your oldest customers) and stating the purpose of the letter, that is, establishing context. In the body, develop two-to-three paragraphs, depending on how much you write. Keep the paragraphs short; once you hit about the fourth or fifth sentence, it's time to start a new one. Do not begin or include your decision anywhere in the introductory paragraph. The decision should appear no earlier than the last sentence of the second paragraph. ·Before getting to the decision, begin a new paragraph following your very brief intro paragraph and establish your case, your logic, your reasons for reaching the decision you have yet to deliver. Use the ammunition the textbook gives you in the case study to build strong, detailed support for your denial of their request. ·Once you have completed explaining your reasons, state your decision. Don't say "we" instead of "I”; be straightforward and forceful (don't leave any doubt as to what your decision is); don't apologize (if your reasons are good, why should you even feel the need to?); don't defend your decision by saying it's a result of company "policy." Once you've given your decision, start a new paragraph and offer the Caldwells some sort of alternative, no matter if it's just a small consolation. Offer them something. You can't give them what they want, and they’re some of your best customers, but maybe you can give them something. [Not covered in the Assignment document] ----------------------------------------------------
- 5. ENGL 227 Week 2 chronologial resume To Purchase This Material Click below Link For more classes visit www.snaptutorial.com This week’s written assignment is about resume development and critique. Write a Chronological Resume using the format located in Figure 18.5 (page 534) in the text. Make sure you include all the relevant parts per the example as well as ensure your content is accurate and correct. Please review the rubric that will be used to grade the assignment located in Doc Sharing before you begin. This assignment supports TCOs 8 and 11.X
- 6. ---------------------------------------------------- ENGL 227 Week 3 In-class activity participation (group) To Purchase This Material Click below Link For more classes visit www.snaptutorial.com
- 7. As you may have read in the course Syllabus, we have a group writing project in ENGL 227. The Group Project takes place during Weeks 4 and 5, but teams will be formed during Week 3. Early in the week, individual students can download the “Group Project Instructions” in Doc Sharing. Later in the week, once groups are formed, team members will gain access to special team discussion areas where they can post messages and begin to plan the work for the Group Project. Nothing is due for the Group Project this week, but please do check in at your group’s discussion area so that your team can begin to assign roles and make other plans to complete the project successfully. ---------------------------------------------------- ENGL 227 Week 3 rash of rashes To Purchase This Material Click below Link For more classes visit www.snaptutorial.com
- 8. This week’s assignment has two parts. In Part 1, you must answer questions guiding you through a three- step writing process. In Part 2, you must write a message based on a case study in the textbook. This assignment supports TCOs 2, 4, and 6. Part 1: Answer the required three-step process questions. These questions are located in our Doc Sharing tab as “Case Questions-3-Step Process.” Part 2: The assigned case study is Case 21: “A Rash of Rashes: Alerting clothing customers to potential skin irritation,” located in Chapter 9, on page 276. Write the announcement, as directed in the “Your Task” section of Case 21. Use the appropriate formatting for this business message. The rubric for this assignment is located in the Doc Sharing Folder. Note: Submit your assignment in one file to the Week 3 Dropbox. Successful assignments will meet the criteria outlined in the Rubric (posted in Doc Sharing) for this assignment. Submit your assignment to the Dropbox located on the silver tab at the top of this page. For instructions on how to use the Dropbox, read these step-by-step instructions or watch this Tutorial Dropbox Tutorial. See the Syllabus section “Due Dates for Assignments & Exams” for due date information.X
- 9. ---------------------------------------------------- ENGL 227 Week 4 informal report & team participation memo To Purchase This Material Click below Link For more classes visit www.snaptutorial.com
- 10. Students will work on teams to complete Part 1 of the Group Project this week. Teams MUST document all decisions, midweek deadlines, and action items in their Team Discussion areas. Please see the Group Project Instructions located in Doc Sharing for details. Groups will also need to fill out this Memo Template to indicate how team members contributed to this week’s portion of the project. This project supports TCOs 5, 7, 8, and 9. Successful group projects will meet the criteria outlined for Part 1 of this assignment in the Week 4 Group Project Part 1 Rubric in Doc Sharing. (The Rubric for Part 2 is also located in Doc Sharing for groups that may wish to work ahead.) Submit your assignment to the Dropbox located on the silver tab at the top of this page. For instructions on how to use the Dropbox, read these step-by-step instructions or watch this Tutorial Dropbox Tutorial. See the Syllabus section “Due Dates for Assignments & Exams” for due date information. Optional Tutorials (Homework Help for Next Week!) Part 2 of the Group Project, which teams will work on next week, is a sales letter including a visual aid. If you’re not very familiar with creating and designing your own visual aids using Excel, please check out the following tutorials available at no cost from Microsoft.com. (All links below are used with permission from Microsoft.) Microsoft Tutorials (Main Page) How To Create a Chart in Excel 2010 How To Create a Spreadsheet in Excel 2010 Microsoft Word and PowerPoint can also help you create graphs and charts. Simply use the Help menu in your program and search for the term “graphs” or “visual aids.” ----------------------------------------------------
- 11. ENGL 227 Week 6 B In-class activity participation (group) To Purchase This Material Click below Link For more classes visit www.snaptutorial.com Don’t miss this week’s tutorial on Using the Outline View in MS Word! This tutorial will be a big help to you in writing this week’s assignment.
- 12. Finally, review the APA tutorials, which are repeated this week. You may wish to keep this tutorial open as you’re drafting your references page for the Formal Report.X ---------------------------------------------------- ENGL 227 Week 6 table of contents & introduction To Purchase This Material Click below Link For more classes visit www.snaptutorial.com
- 13. Your assignment this week is to write a Table of Contents and Introduction for your Formal Report. Please read the assignment directions located on the Formal Report tab under Course Home before you begin. This assignment supports TCOs 4, 6, and 8. Submit your assignment to the Dropbox located on the silver tab at the top of this page. For instructions on how to use the Dropbox, read these step-by-step instructions or watch this Tutorial Dropbox Tutorial. See the Syllabus section “Due Dates for Assignments & Exams” for due date information. ----------------------------------------------------
- 14. ENGL 227 Week 8 Formal Report To Purchase This Material Click below Link For more classes visit www.snaptutorial.com In this assignment, students will work independently to write a short formal report that analyzes a situation and provides recommendations. This course project will satisfy TCOs 4, 6, and 8. Overview
- 15. In this assignment, students will analyze two possible career choices, and then write a formal analytical report effectively presenting a recommendation to pursue one of the careers. This project has two parts: Part 1, the Table of Contents and Introductory Section is due at the end of Week 6. Part 2, the report in its entirety is due at the final project deadline in Week 8. Students are encouraged to begin work on this project no later than Week 5, reading the project directions, reading Chapters 13, 14, and 15, and, if time permits, doing preliminary research. Guidelines Download the Formal Report Instructions in the Doc Sharing area, and read the requirements and the due dates of each part. The grading rubrics for Part 1 and Part 2 are located in the Doc Sharing area. Submit your assignment to the Dropbox located on the silver tab at the top of this page. For instructions on how to use the Dropbox, read these step-by-step instructions or watch this Tutorial Dropbox Tutorial. See the Syllabus section “Due Dates for Assignments & Exams” for due date information.X ----------------------------------------------------