Enlighten - Bookfinding in Libraries Made Easy
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The presentation explored concepts for integrating ubiquitous computing into libraries to improve the experience of patrons searching for books, including an "Enlighten" system of guiding lights to help patrons physically locate books, as well as ideas for social reading features and displaying popular materials. User research in the form of interviews and prototyping provided input that helped evaluate concepts. An overarching goal was designing solutions that are universally accessible.
Enlighten - Bookfinding in Libraries Made Easy
- 1. Library Futures Mark Choi Ÿ Parita Kapadia Ÿ Brett Leber BID Fall 2011
- 2. Agenda Project Definition Research Exploratory Generative Evaluative Solution Video Sketch Conclusion
- 4. Problem Statement Have you ever had trouble finding a book at the library? What is an alternative way of finding books that makes the search easier and more pleasurable?
- 5. Project Definition Research Solution Video Sketch Conclusion How can ubiquitous computing help? If we imagine the library as an intelligent environment, what might searching for a book look like?
- 6. Research
- 7. Project Definition Research Solution Video Sketch Conclusion Exploratory Generative Evaluative Site Visits Rapid Ideation Speed Dating Interviews Storyboards This presentation
- 8. Project Definition Research Solution Video Sketch Conclusion Exploratory Site Visits Interviews CLP Main (Oakland) CLP Squirrel Hill Branch
- 9. Project Definition Research Solution Video Sketch Conclusion Exploratory Site Visits Interviews 4 interviews 9 interviews Librarians: Patrons: Experience Section Age Sex 4 years Teen 11 male 5 years Teen 26 male 5 years A/V 28 female 30 male 42 years Kids 50 female 60 female 65 male 70 female CLP Main (Oakland) CLP Squirrel Hill Branch
- 10. Project Definition Research Solution Video Sketch Conclusion Exploratory Site Visits Interviews Key findings Library usage Using computers with the internet is one of the most popular uses of the library. Many other uses: “Looking for a quiet place to study.” “I get books every three weeks. I don’t read here; I just take things out. “ “I visit the writer’s group here that meets weekly. I also look for large-print books.“ “I come everyday to use the computers and read books. ”
- 11. Project Definition Research Solution Video Sketch Conclusion Exploratory Site Visits Interviews Key findings Search v. browse Some people come to the library to only to pick up pre-reserved books, while others explore books in person before borrowing. Finding what they’re looking for Older patrons seemed to feel very comfortable with the organization of materials in the library, while some younger patrons felt lost. “I’ve been coming here since it opened— literally.”
- 12. Project Definition Research Solution Video Sketch Conclusion Exploratory Site Visits Interviews Key findings Social reading Are patrons interested in what others are reading? “Not really. I’ll just stick to me. It’s probably all Harry Potter and romance novels that other people read.” “Yes, if it were broken down by topic.”
- 13. Project Definition Research Solution Video Sketch Conclusion Generative Rapid Ideation Storyboards Categories of questions used in our interviews went along the x-axis. User groups and types of computing technology went along the y-axis.
- 14. Project Definition Research Solution Video Sketch Conclusion Generative Rapid Ideation Storyboards We saw patterns emerge: Concepts that worked for one user population often worked for others. Social reading and wayfinding reappeared in other columns. Themes also included humanizing technology, and knowing about the activity of others.
- 15. Project Definition Research Solution Video Sketch Conclusion Generative Rapid Ideation Storyboards Storyboards
- 16. Project Definition Research Solution Video Sketch Conclusion Generative Rapid Ideation Storyboards Activity Heat Map A map of the library is augmented with real- time information about seating availability, lighting conditions, and noise level. Screens that show popular material Existing screens are repurposed to anonymously reveal what other patrons are reading.
- 17. Project Definition Research Solution Video Sketch Conclusion Generative Rapid Ideation Storyboards Light-based book finding system Lights on bookcases guide a patron to a book they’re looking for. Traces of activity Interactive tables record the titles and covers of books that are set on their surface.
- 18. Project Definition Research Solution Video Sketch Conclusion Generative Rapid Ideation Storyboards Personalized recommendations An interactive surface identifies you by your library card and recommends books/music/ movies you might enjoy. Social reading An e-reader allows you to annotate content you’re reading and engage in an asynchronous conversation with another patron.
- 19. Project Definition Research Solution Video Sketch Conclusion Evaluative Speed Dating What we learned from patrons and librarians about our concepts There was an overwhelmingly positive response to the system of lights that helps patrons find books.
- 20. Project Definition Research Solution Video Sketch Conclusion Evaluative Speed Dating Privacy not a concern where we expected it. Privacy was a concern where we didn’t expect it. Social reading isn’t exciting for non-academics.
- 21. Project Definition Research Solution Video Sketch Conclusion Evaluative Speed Dating What we design must be universally accessible.
- 22. Project Definition Research Solution Video Sketch Conclusion Enlighten is a system of guiding lights for finding a physical resource in a public library
- 23. Project Definition Research Solution Video Sketch Conclusion Video Sketch
- 24. Project Definition Research Solution Video Sketch Conclusion Conclusion aesthetic value / informative art calm technology (Weiser) other applications