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Voting and Information
A project on how voters find and use information




          !     Group Members
                Emily Sappington
                Kyree Holmes
                Mark Choi
{why voting} the problem   research process   research synthesis   summary   next steps



What Does “Luke” Think?
Finding out the Political Stance of Pittsburgh’s Mayor


                   Small Business ?
                   6 websites
                   “I didn’t find out where he stands, I found a booklet and
                   skimmed it... so I assume he is for small businesses.”

                   Fracking ??
                   14 websites
                   “I guess I have an idea how he feels...it’s vague.”

                   Public Transportation ???
                   28 websites
                   “I never got a definitive answer, just a town hall meeting.”
{why voting} the problem   research process   research synthesis   summary   next steps




                                                                      woah...        ?
{why voting} the problem   research process     research synthesis     summary   next steps




               What This Looks Like:
                    A Frustrating Process
                    “It would be nice to spend more time getting to
                    know a candidate, but a lot of times, information
                    isn’t available, or hard to get, or I simply don’t have
                    time to dig- and things change so rapidly.”
                    -Online Survey

                    “It gets frustrating to spend that much time con-
                    centrating on candidates who are just full of it any-
                    way. And generally the information you can find is
                    too hard to synthesize and make relate to your life.”
                    -Online Survey
{why voting} the problem   research process   research synthesis   summary   next steps



The State of Information
Sophisticated                         Extraneous Information
Language
“ Pittsburgh Mayor Luke
Ravenstahl will not sign the
City Council bill calling for
a referendum that would
amend the City Charter to
ban gas extraction.”


   ?     what?!?
{why voting} the problem   research process   research synthesis       summary    next steps



Why Voting?
        People feel the need                                 !!    #       ! ##
                                                                       &     @
        to be involved in the
        political process now.
why voting    {the problem}   research process   research synthesis   summary   next steps



Information Overload
             Excess Information
                Thousands of websites & documents, very few that are useful

             Unapproachable Vernacular
                Terms and jargon that the average person doesn’t understand

             Difficulty in Keeping Current
                Information changes too quickly to stay up-to-date
why voting    {the problem}   research process   research synthesis    summary   next steps



Information in My World
             Uninformed and Uninvolved Voters
                Feelings of being overwhelmed by information leads
             people to give up and either vote uninformed or not at all.




         Triggers                                                     Information
                                  (Overwhelming)                      IN MY
                                    Information
                                                                      WORLD
why voting   {the problem}   research process    research synthesis    summary   next steps



Identifying a Problem Space

             policy                  personal
                                     impact                           voter
                                  understand             barriers to voting
               how do they        the system
                                 issue details          lack of knowledge
                                                                lack of care
                                   Lack                        lack of trust
                             Transparency                      lack of time
                       stanceof Information                   ability to find
                                       stance

                                          Track
                       character         Record

                             follow
                             through
                                   candidate
why voting    the problem   {research process}   research synthesis   summary   next steps




Research
Methods
             User Enactment
               “What does Luke think?”

             Literature Review
               Articles

             Surveys
               40 Participants

             Interviews
               Think Aloud Exercise
why voting   the problem   research process   {research synthesis}   summary   next steps



Target Audience

                   18-24 Voter
                   •	TV
                   •	Radio
                   •	Internet




 “ You can’t become informed about everything. What you can ask
 of people is that they be aware and have an idea of the issues on
 hand or on a ballot.”
why voting   the problem   research process   {research synthesis}   summary   next steps



How People become “Voters”
    Family Influence
    “It would be hard for a Republican to marry into our family.”


    Socio Economic Influence
    “I grew up during the Vietnam war. My friends were being
    drafted and dying in the war.”


    Reaction
    “I voted in this election because there was a DA who was
    involved in a case against my friend.”

    Campaign
    “Rock the Vote”, Prop 8 (California)
why voting    the problem   research process   {research synthesis}   summary   next steps



What People Want to be...
             Understood & Effect Change
why voting     the problem   research process    {research synthesis}   summary   next steps



Drawing Parallels
             Voters                       Government
                     Effect                             Follow
                     Change                             Through
             “I want it to mean some-           “When we stopped the
             thing when I vote.
                              ”                 Vietnam War, I felt
                                                my voice was heard. ”


                     Understood                         Policy

             “Is there a candidate out “When I see improvements in
             there who represents me?” my neighborhood, I have more
                                       confidence in the system.
                                                               ”
why voting   the problem     research process   research synthesis   {summary} next steps



Where We Work
Making Information Accessible




                      Understood                       Change




                           Informed                     Heard
why voting    the problem        research process        research synthesis              summary {next steps}



Next Steps
Understanding & Designing for our Users


                                           political polls


                                                                    don’t vote
                     candidate
                        ads
                       news
                      debates
                                                                        vote
                                                                                                     vote!
                                                                                                    make an
                                                                                                   informed
                                                                                                    decision
          media                             voter
          news
        campaigns
                                                                      learn more about
                                                                        the candidate




                    friends &                        self-elected
                      family                            search
                     arguing                           reading
                      talking                         searching
                     sharing
Thank you.

                 ?


             Questions?

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Voting presentation phase2_synthesis

  • 1. Voting and Information A project on how voters find and use information ! Group Members Emily Sappington Kyree Holmes Mark Choi
  • 2. {why voting} the problem research process research synthesis summary next steps What Does “Luke” Think? Finding out the Political Stance of Pittsburgh’s Mayor Small Business ? 6 websites “I didn’t find out where he stands, I found a booklet and skimmed it... so I assume he is for small businesses.” Fracking ?? 14 websites “I guess I have an idea how he feels...it’s vague.” Public Transportation ??? 28 websites “I never got a definitive answer, just a town hall meeting.”
  • 3. {why voting} the problem research process research synthesis summary next steps woah... ?
  • 4. {why voting} the problem research process research synthesis summary next steps What This Looks Like: A Frustrating Process “It would be nice to spend more time getting to know a candidate, but a lot of times, information isn’t available, or hard to get, or I simply don’t have time to dig- and things change so rapidly.” -Online Survey “It gets frustrating to spend that much time con- centrating on candidates who are just full of it any- way. And generally the information you can find is too hard to synthesize and make relate to your life.” -Online Survey
  • 5. {why voting} the problem research process research synthesis summary next steps The State of Information Sophisticated Extraneous Information Language “ Pittsburgh Mayor Luke Ravenstahl will not sign the City Council bill calling for a referendum that would amend the City Charter to ban gas extraction.” ? what?!?
  • 6. {why voting} the problem research process research synthesis summary next steps Why Voting? People feel the need !! # ! ## & @ to be involved in the political process now.
  • 7. why voting {the problem} research process research synthesis summary next steps Information Overload Excess Information Thousands of websites & documents, very few that are useful Unapproachable Vernacular Terms and jargon that the average person doesn’t understand Difficulty in Keeping Current Information changes too quickly to stay up-to-date
  • 8. why voting {the problem} research process research synthesis summary next steps Information in My World Uninformed and Uninvolved Voters Feelings of being overwhelmed by information leads people to give up and either vote uninformed or not at all. Triggers Information (Overwhelming) IN MY Information WORLD
  • 9. why voting {the problem} research process research synthesis summary next steps Identifying a Problem Space policy personal impact voter understand barriers to voting how do they the system issue details lack of knowledge lack of care Lack lack of trust Transparency lack of time stanceof Information ability to find stance Track character Record follow through candidate
  • 10. why voting the problem {research process} research synthesis summary next steps Research Methods User Enactment “What does Luke think?” Literature Review Articles Surveys 40 Participants Interviews Think Aloud Exercise
  • 11. why voting the problem research process {research synthesis} summary next steps Target Audience 18-24 Voter • TV • Radio • Internet “ You can’t become informed about everything. What you can ask of people is that they be aware and have an idea of the issues on hand or on a ballot.”
  • 12. why voting the problem research process {research synthesis} summary next steps How People become “Voters” Family Influence “It would be hard for a Republican to marry into our family.” Socio Economic Influence “I grew up during the Vietnam war. My friends were being drafted and dying in the war.” Reaction “I voted in this election because there was a DA who was involved in a case against my friend.” Campaign “Rock the Vote”, Prop 8 (California)
  • 13. why voting the problem research process {research synthesis} summary next steps What People Want to be... Understood & Effect Change
  • 14. why voting the problem research process {research synthesis} summary next steps Drawing Parallels Voters Government Effect Follow Change Through “I want it to mean some- “When we stopped the thing when I vote. ” Vietnam War, I felt my voice was heard. ” Understood Policy “Is there a candidate out “When I see improvements in there who represents me?” my neighborhood, I have more confidence in the system. ”
  • 15. why voting the problem research process research synthesis {summary} next steps Where We Work Making Information Accessible Understood Change Informed Heard
  • 16. why voting the problem research process research synthesis summary {next steps} Next Steps Understanding & Designing for our Users political polls don’t vote candidate ads news debates vote vote! make an informed decision media voter news campaigns learn more about the candidate friends & self-elected family search arguing reading talking searching sharing
  • 17. Thank you. ? Questions?