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The document discusses knowledge sharing and management. It defines the differences between data, information, and knowledge. Knowledge is experiences, insights, skills, concepts, feelings, and ideas that are highly contextual and difficult to measure. Most knowledge is "tacit" or uncodified. The knowledge management cycle involves creating, capturing, sharing, adopting, and applying knowledge. Knowledge sharing allows people to learn from each other, increases work effectiveness, prevents reinventing solutions, and leads to more innovation. Successful knowledge sharing depends on common purpose, usefulness, and trust between parties. Various tools like storytelling, communities of practice, and digital technologies can support knowledge sharing.
Enra Ppresentationday1
- 1. Knowledge Sharing: a presentation and discussion Lucie Lamoureux and Allison Hewlitt KM4D Associates
- 2. Data, Information, Knowledge Data “ 1855AC313” Information “ Air Canada flight 313 leaves New York at 18:55” Knowledge “… That’s not a good flight; often busy and delayed.”
- 3. Nature of Knowledge Quite literally, what people know Knowledge is experience, insights, skills, concepts, feelings, ideas, ways of thinking or working Highly contextual Intangible , difficult to measure
- 4. Tacit vs. Explicit Knowledge Only a small portion of what we know is codifiable or “explicit” The vast majority of knowledge is “tacit” or uncodifiable Iceberg Metaphor taken from SigmaConnect http://www.sigmaconnect.com
- 5. Knowledge Management Cycle Activity Training and Processes Experience/ Lessons Learnt Knowledge Assets Create, discover Distill, validate, share, capture Adopt, adapt, share Apply
- 6. Why share knowledge? Opportunity to learn through interactions with peers Increases work effectiveness, e.g. through problem-solving Learning from experiences can help prevent from reinventing the wheel New ideas and solutions can lead to more innovations , more out-of-the box thinking
- 7. Commonality of Purpose To what extent are you facing similar obstacles with others? Usefulness To what extent does the sharing actually give you things you need ? Trust How safe do you feel sharing what you know? Knowledge Sharing Success Indicators
- 8. Storytelling After Action Review Peer Assist Communities of practice Knowledge Fairs Open Space meetings World Café Chat Show
- 9. Blogs Wikis Social bookmarking Photo sharing (e.g Flickr) Digital video Collaborative websites Podcasts YouTube
- 10. Questions for discussion Concretely, what are you doing to support/promote knowledge sharing ? What are the constraints you face in promoting KS? How do you overcome them?