Fast & Focused Webinar: Using Sage Websites
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The webinar covered resources for Sage HRMS customers including the Sage websites, customer portal, Sage City for training, and employer resources. It provided tips for when a Sage HRMS client update keeps rolling back, likely due to antivirus software, corrupt registry entries, or improper installation on Citrix. Participants were invited to ask questions during the webinar or in the LinkedIn group. The next webinar will cover Sage HRMS Version 2017.
Fast & Focused Webinar: Using Sage Websites
- 1. Start Time: 2:00pm EST Live Webinar: Webinar Audio: You can dial the telephone numbers located on your webinar panel. Or listen in using your microphone or computer speakers. Welcome! Employer Solutions Fast and Focused Sage HRMS How-To’s explained
- 2. Today’s Topic: Using Sage Websites
- 3. | Employer Solutions • Access the knowledgebase • Get product registrationactivation info • Submit a support case • Download product updates • Access product guides and manuals • Jumping off point for Sage City and Sage Support (note: Windows Edge not supported) Sage Customer Portal
- 4. | Employer Solutions • Participate in social community • Respond to questions • Share your experiences • Live chat with Technical Support • Post questions or start discussions • Access product blogs Sage City
- 5. | Employer Solutions • Get on-demand or live product training • Assess your product knowledge • Become a Sage Certified expert Sage U
- 6. | Employer Solutions Sage Employer Resources • HR-Related Content • State Employment Law • HR Posters • Sample Forms: • Handbooks • Policies • Checklists
- 7. Webinar DetailsAny Questions? | Employer Solutions Please type in your questions
- 9. | Employer Solutions Tips and Tricks Your questions from email, LinkedIn and our help desk
- 10. | Employer Solutions This Week’s Tip: Client Update Keeps Rolling Back • Anti-Virus Software is running and blocking install • Corrupt or Missing Registry Entries • Security Update for Windows (KB3072630) • Improper Install on Citrix or other Remote Desktop. Probable Reasons . . . . . Probably gonna need IT on this . . . . . . . .
- 11. | Employer Solutions Solutions • Disable anti-virus and run client in “Run as Administrator” mode • Have IT download and run Microsoft Fix It Utility to correct and uninstall the HRMS client. • Uninstall Microsoft Windows Update KB 3072630 • Confirm that Citrix server was put into install mode Source: Sage Technical Support Site, search for “ID71538”
- 12. | Employer Solutions Next Week Sage HRMS Version 2017
- 13. | Employer Solutions Questions and Answers Session Questions and Answers will be posted in our LinkedIn Group
- 14. | Employer Solutions Future Topics ? mboutilier@netatwork.com “Fast and Focused” in the subject
- 15. Webinar DetailsThank You For Attending! Mark Boutilier | Net@Work Senior Solutions Engineer (P) 800-719-3307 Ext 4805 mboutilier@netatwork.com | Employer Solutions 800-719-3307 www.netatwork.com netatwork.com/blog Net@Work YouTube Follow us on Twitter: @netatwork_corp Follow Net@Work on LinkedIn Follow Net@Work on Google+ Follow Net@Work on Facebook Connect with