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© 2017 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. 1
CHAPTER 7
Creating a Flexible Organization
INSTRUCTOR MANUAL RESOURCES
7.1 A Word from the Authors......................................................................................................... 2
7.2 Transition Guide ....................................................................................................................... 2
7.3 Quick Reference Guide............................................................................................................. 3
7.4 Learning Objectives.................................................................................................................. 4
7.5 Brief Chapter Outline................................................................................................................ 4
7.6 Comprehensive Lecture Outline ............................................................................................... 5
7.7 Textbook Answer Keys........................................................................................................... 13
7.7a Concept Checks .................................................................................................... 13
7.7b Discussion Questions............................................................................................ 17
7.7c Video Case: Zappos Wants to Make Customers (and Employees) Happy........... 18
7.7d Building Skills for Career Success ....................................................................... 19
7.8 Quizzes I and II....................................................................................................................... 22
7.9 Answer Key for Quizzes I and II............................................................................................ 24
7.10 Classroom Exercises............................................................................................................... 24
7.10a Homework Activities............................................................................................ 24
7.10b Classroom Activities............................................................................................. 24
7.10c Exercise Handouts ................................................................................................ 25
2 Chapter 7 Creating a Flexible Organization
© 2017 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
7.1 A WORD FROM THE AUTHORS
Having outlined in the preceding chapter the management of a business organization, in this chapter
we examine the organization itself. First, we define organization from a business perspective. Then
we discuss five dimensions of organizational structure: (1) job specialization, (2) departmentalization,
(3) centralization, (4) span of management, and (5) chain of command.
Next, we discuss the various methods of combining these individual elements within a single busi-
ness structure. We introduce four approaches to organizational structure—line, line-and-staff, ma-
trix, and network—and present the advantages and disadvantages of each. We conclude the chapter
with a brief discussion of how corporate culture, committees, informal groups, and the grapevine af-
fect an organization.
7.2 TRANSITION GUIDE
New in Chapter 7: Creating a Flexible Organization
 A new Inside Business feature titled “Can Structural Changes Re-Ignite McDonald’s
Growth?” describes the organizational changes McDonald’s has been implementing to reig-
nite their sales growth.
 A Career Success feature titled “Flexible Work Space: Are You Ready to Sit Next to the
CEO?” discussing the concept of the flexible workspace has been added.
 Examples have been updated to include companies such as Office Depot.
 Added an Ethical Success or Failure? feature titled “If We Get Ethics Right, Will Compli-
ance Follow?” regarding L’Oreal’s philosophy toward ethical behavior.
 An Entrepreneurial Success feature titled “Entrepreneurs Set the Tone of Corporate Culture”
has been added listing tips from entrepreneurs about how to cultivate a strong corporate cul-
ture.
Chapter 7 Creating a Flexible Organization 3
© 2017 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
7.3 QUICK REFERENCE GUIDE
Instructor Resource Location
Transition Guide IM, p. 2
Learning Objectives Textbook, p. 188; IM, p. 4
Brief Chapter Outline IM, pp. 4-5
Comprehensive Lecture Outline IM, pp. 5-12
Career Success Flexible Work Space: Are You Ready to
Sit Next to the CEO?
Textbook, p. 193
Entrepreneurial Success Entrepreneurs Set the Tone of
Corporate Culture
Textbook, p. 202
Ethical Success or Failure If We Get Ethics Right, Will
Compliance Follow?
Textbook, p. 200
Inside Business Can Structural Changes Re-Ignite
McDonald’s Growth?
Textbook, p. 189
Marginal Key Terms List Textbook, p. 207
Concept Checks Textbook, pp. 192, 193, 194, 197, 198, 203, 204, and 205
Questions and Suggested Answers, IM, pp. 13-15
Discussion Questions Textbook, p. 207
Questions and Suggested Answers, IM, pp. 17-18
Video Case (Zappos Wants to Make Customers [and
Employees] Happy) and Questions
Textbook, pp. 207-208
Questions and Suggested Answers, IM, pp. 18-19
Building Skills for Career Success Textbook, pp. 208-209
Suggested Answers, IM, pp. 19-21
IM Quiz I & Quiz II IM, pp. 240-242
Answers, IM, p. 22
Classroom Exercises IM, p. 24-31
4 Chapter 7 Creating a Flexible Organization
© 2017 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
7.4 LEARNING OBJECTIVES
After studying this chapter, students should be able to:
1. Understand what an organization is and identify its characteristics.
2. Explain why job specialization is important.
3. Identify the various bases for departmentalization.
4. Explain how decentralization follows from delegation.
5. Understand how the span of management describes an organization.
6. Describe the four basic forms of organizational structure.
7. Describe the effects of corporate culture.
8. Understand how committees and task forces are used.
9. Explain the functions of the informal organization and the grapevine in a business.
7.5 BRIEF CHAPTER OUTLINE
I. What Is an Organization?
A. Developing Organization Charts
B. Major Considerations for Organizing a Business
II. Job Design
A. Job Specialization
B. The Rationale for Specialization
C. Alternatives to Job Specialization
III. Departmentalization
A. By Function
B. By Product
C. By Location
D. By Customer
E. Combinations of Bases
IV. Delegation, Decentralization, and Centralization
A. Delegation of Authority
1. Steps in Delegation
2. Barriers to Delegation
B. Decentralization of Authority
V. The Span of Management
A. Wide and Narrow Spans of Management
B. Organizational Height
Chapter 7 Creating a Flexible Organization 5
© 2017 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
VI. Forms of Organizational Structure
A. The Line Structure
B. The Line-and-Staff Structure
C. The Matrix Structure
D. The Network Structure
VII. Corporate Culture
VIII. Committees and Task Forces
IX. The Informal Organization and the Grapevine
7.6 COMPREHENSIVE LECTURE OUTLINE
I. WHAT IS AN ORGANIZATION? An organization is a group of two or more people
working together to achieve a common set of goals. A neighborhood dry cleaner owned and
operated by a husband and wife team is an organization. So are IBM and Home Depot.
A. Developing Organization Charts. An organization chart is a diagram that represents
the positions and relationships within an organization. (See Figure 7-1.)
1. The chain of command is the line of authority that extends from the highest to the
lowest levels of the organization.
2. The positions represented by broken lines are not part of the direct chain of com-
mand; these are advisory, or staff, positions.
3. Many smaller organizations find organization charts useful. Some large organiza-
tions do not maintain complete, detailed charts because:
a) It is difficult to accurately chart a few dozen positions, much less the thou-
sands that characterize larger firms.
b) Larger organizations are almost always changing which quickly makes the or-
ganization chart outdated.
Teaching Tip: Enter “organization chart” in your favorite search engine and bring up some exam-
ples of organization charts. Some good ones include the one for the Justice Department (http://www
.justice.gov/agencies/index-org.html) and the one for the United Nations
(http://www.un.org/en/aboutun/structure/pdfs/UN_System_Chart_30June2015.pdf). Comparing
these and the charts you found, what do you think constitutes a good organization chart?
B. Major Considerations for Organizing a Business. The factors to consider when de-
ciding how to organize a firm include job design, departmentalization, delegation, span
of management, and chain of command.
II. JOB DESIGN
6 Chapter 7 Creating a Flexible Organization
© 2017 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
A. Job Specialization. Job specialization is the separation of all organizational activities
into distinct tasks and the assignment of different tasks to different people.
B. The Rationale for Specialization. Specialization is necessary for several reasons.
1. The “job” of most organizations is simply too large for one person to handle.
2. When a worker has to learn one specific, highly specialized task, that individual
can learn it quickly and perform it efficiently.
3. The worker who is doing the same job over and over does not lose time changing
operations.
4. The more specialized the job, the easier it may be to design specialized equipment.
5. The more specialized the job, the easier is the job training.
Teaching Tip: As an example of job specialization, ask your students about the specialization in
their family as they were growing up. Chances are that each member of the family had some tasks
for which they were the family “expert.” For example, were they the computer guru in their house?
C. Alternatives to Job Specialization. Specialization can also have some negative conse-
quences, such as employee boredom and dissatisfaction. Managers can minimize these
issues.
1. Job rotation is the systematic shifting of employees from one job to another.
2. Job enlargement and job enrichment, along with other methods used to motivate
employees, are discussed in Chapter 10.
III. DEPARTMENTALIZATION. Departmentalization is the process of grouping jobs into
manageable units. Common bases of departmentalization are:
A. By Function. Departmentalization by function groups jobs that relate to the same or-
ganizational activity.
1. Many smaller and newer organizations departmentalize on function.
2. The disadvantages of this method are that it can lead to slow decision making and
it tends to emphasize the department rather than the organization.
B. By Product. Departmentalization by product groups all activities related to a particular
good or service.
1. This approach is often used by older and larger firms that produce and sell a vari-
ety of products.
C. By Location. Departmentalization by location groups all activities according to the de-
fined geographic area in which they are performed.
D. By Customer. Departmentalization by customer groups all activities according to the
needs of various customer populations.
E. Combinations of Bases. Many organizations use a combination of departmentalization
bases. (See Figure 7-2.)
Chapter 7 Creating a Flexible Organization 7
© 2017 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
Teaching Tip: Ask your students if any of them have ever worked for a restaurant or hotel. Ask them
what type of departmentalization they might have encountered. A hotel might have a specific group of
employees who only handle banquets and corporate meetings, which would be an example of customer-
based departmentalization. At a restaurant, things might be arranged by function. As part of the discus-
sion, ask students what improvements they might make.
IV. DELEGATION, DECENTRALIZATION, AND CENTRALIZATION. Delegation as-
signs work and power to other workers.
A. Delegation of Authority
1. Steps in Delegation. Three steps are generally involved in the delegation process.
(See Figure 7-3.)
a) The manager must assign responsibility. Responsibility is the duty to do a job
or perform a task.
b) A manager must grant authority, which is the power, within the organization,
to accomplish an assigned job or task.
Teaching Tip: Ask students if anyone has ever given them the responsibility for accomplishing a
task without giving them the authority to get it done.
c) The manager must create accountability. Accountability is the obligation of a
worker to accomplish an assigned job or task. Accountability is created, but it
cannot be delegated.
2. Barriers to Delegation. For several reasons, managers may be unwilling to dele-
gate work.
a) A manager may not trust the employee to complete the task.
b) A manager may fear that a subordinate will do exceptional work and attract
the attention of top management.
c) Some managers are so disorganized that they simply are not able to plan and
assign work effectively.
Teaching Tip: Consider using “The Delegator” exercise here. It is a five-minute individual quiz that
can be used as the basis for discussion regarding when it is and when it isn’t appropriate to delegate.
B. Decentralization of Authority. The pattern of delegation throughout an organization
determines the extent to which that organization is decentralized or centralized.
1. An organization in which management consciously attempts to spread authority
widely across organization levels is said to be a decentralized organization.
8 Chapter 7 Creating a Flexible Organization
© 2017 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
2. An organization that systematically works to concentrate authority at the upper lev-
els is a centralized organization.
3. A variety of factors can influence the extent to which a firm is decentralized.
a) The external environment in which the firm operates. The more complex or
unpredictable the environment, the more likely it is that top management will
let lower-level managers make important decisions because lower-level man-
agers are closer to the problems.
b) The nature of the decision to be made. The riskier or more important the deci-
sions that have to be made, the greater is the tendency to centralize decision
making.
c) The decision-making abilities of lower-level managers.
d) A firm that has practiced centralization or decentralization is likely to main-
tain that same practice in the future.
4. In principle, neither decentralization nor centralization is right. What works for one
organization may or may not work for another.
V. THE SPAN OF MANAGEMENT. The fourth major step of organizing a business is estab-
lishing span of management (or span of control), which is the number of workers who report
directly to one manager.
A. Wide and Narrow Spans of Management. A wide span of management exists when a
manager has a large number of subordinates. A narrow span exists when the manager
has only a few subordinates. Several factors determine the span that is best for a particu-
lar manager.
B. Organizational Height. Organizational height is the number of layers, or levels, of
management in a firm.
1. The span of management plays a direct role in determining an organization’s
height. (See Figure 7-4.)
a) If the span of management is wide, fewer levels are needed, and the organiza-
tion is flat.
b) If the span of management is narrow, more levels are needed, and the result-
ing organization is tall.
2. In a tall organization, administrative costs are higher because more managers are
needed. Communication may become distorted.
3. Managers in a flat organization may have to perform more administrative duties
because there are fewer managers.
VI. FORMS OF ORGANIZATIONAL STRUCTURE. The four basic forms of organizational
structure are line, line-and-staff, matrix, and network.
A. The Line Structure. A line structure is when the chain of command goes directly from
person to person throughout the organization.
Chapter 7 Creating a Flexible Organization 9
© 2017 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
1. Managers within a line structure, called line managers, make decisions and give
orders to subordinates to achieve the goals of the organization.
2. A line structure allows line managers to make decisions quickly with direct ac-
countability because the decision maker only reports to one supervisor.
3. The downside of a line structure is that line managers are responsible for many ac-
tivities and therefore must have a wide range of knowledge about all of them. Con-
sequently, line structures are more popular in small organizations rather than in
medium- and large-sized organizations where activities are more numerous and
complex.
B. The Line-and-Staff Structure. A line-and-staff structure utilizes the chain of com-
mand from a line structure, but also provides line managers with specialists, called staff
managers.
1. Staff managers provide support, advice, and expertise to line managers. They are
not part of the chain of command but they do have authority over their assistants.
2. Both line and staff managers are needed for effective management, but the two po-
sitions differ in important ways. (See Figure 7-5.)
a) Line managers have line authority, which means that they can make decisions
and issue directives relating to the organization’s goals.
b) Staff managers have advisory authority, which means they can provide advice
to line managers. Staff managers also have functional authority, allowing
them to make decisions and issue directives about their areas of expertise.
3. Conflict between line managers and staff managers can occur if line managers per-
ceive that staff managers are a threat to their authority or if staff managers perceive
that their recommendations are not being adopted by line managers. There are sev-
eral ways to minimize this conflict.
a) Integrate line and staff managers into one team.
b) Ensure that the areas of responsibility of line and staff managers are clearly
defined.
c) Hold line and staff managers accountable for the results of their activities.
C. The Matrix Structure. The matrix structure combines vertical and horizontal lines of
authority.
1. The matrix structure occurs when product departmentalization is superimposed on
a functionally departmentalized organization. (See Figure 7-6.)
2. Authority flows both down and across and employees report to more than one su-
pervisor.
3. In a matrix structure, people from different departments are assigned to a group,
called a cross-functional team, to work on a new project.
a) Frequently, cross-functional teams are charged with developing new products.
b) The project manager is in charge of the team, but employees on the team also
report to their functional department supervisor.
10 Chapter 7 Creating a Flexible Organization
© 2017 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
c) Cross-functional teams may be temporary or permanent.
d) These teams are often empowered to make major decisions.
4. The matrix organization has several advantages.
a) One advantage is added flexibility.
b) This structure can increase productivity, raise morale, and nurture creativity
and innovation.
c) Employees experience personal development by doing a variety of jobs.
5. The matrix organization also has several disadvantages.
a) Having employees report to more than one supervisor can cause confusion
about who is in charge.
b) Like committees, teams may take longer to resolve problems and issues than
individuals working alone.
c) Other difficulties may include personality clashes, poor communication, unde-
fined individual roles, unclear responsibilities, and difficulties in finding ways
to reward individual and team performance simultaneously.
d) Because more managers and support staff may be needed, a matrix structure
may be more expensive to maintain.
D. The Network Structure. In a network structure (or virtual organization), administration
is the primary function performed. Other functions are contracted out to other organiza-
tions.
1. This type of organization has only a few permanent employees consisting of top
management and a few hourly clerical workers.
2. Leased equipment and facilities are temporary.
3. There is limited formal structure.
4. Flexibility allows an organization to quickly adjust to changes.
5. Managers may face some of the following challenges:
a) Controlling the quality of work performed by other organizations.
b) Low morale and high turnover among hourly workers.
c) A lack of clear hierarchy.
Teaching Tip: Consider using the 30- to 60-minute “Virtual Network Structure” exercise here. This
exercise will allow students to explore the complexities of building a network.
VII. CORPORATE CULTURE. A corporate culture is generally defined as the inner rites, ritu-
als, heroes, and values of a firm.
A. Corporate culture is generally thought to have a very strong influence on a firm’s perfor-
mance over time.
B. Goffee and Jones identified four types of corporate cultures. (See Figure 7-7.)
1. Networked culture
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Chapter 7 Creating a Flexible Organization 11
© 2017 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
2. Mercenary culture
3. Fragmented culture
4. Communal culture
Teaching Tip: Use the “What’s My Culture?” group exercise here. It takes approximately 15 to 20
minutes.
C. Some experts believe that cultural change is needed when the company’s environment
changes, such as when the industry becomes more competitive, the company’s perfor-
mance is mediocre, or the company is growing rapidly.
VIII. COMMITTEES AND TASK FORCES
A. Several types of committees can be used within an organizational structure.
1. An ad hoc committee is created for a specific short-term purpose, such as review-
ing the firm’s employee benefits plan.
2. A standing committee is a relatively permanent committee charged with perform-
ing a recurring task.
3. A task force is a committee established to investigate a major problem or pending
decision.
B. Committees offer some advantages over individual action.
1. Several members are able to bring more information and knowledge to the task at
hand.
2. Committees tend to make more accurate decisions and to transmit their results
through the organization more effectively.
C. Disadvantages to using committees include the following:
1. Committee deliberations take much longer than individual action.
2. Unnecessary compromise may take place within the committee.
IX. THE INFORMAL ORGANIZATION AND THE GRAPEVINE. Informal organization
describes the pattern of behavior and interaction that stems from personal rather than official
relationships.
A. An informal group is created by the group members themselves to accomplish goals that
may or may not be relevant to the organization.
1. Workers may create an informal group to go bowling, form a union, get a particular
manager fired or transferred, or share lunch.
2. Informal groups can be powerful forces in organizations. Managers should be
aware of informal groups.
B. The grapevine is the informal communications network within an organization.
12 Chapter 7 Creating a Flexible Organization
© 2017 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
1. The grapevine is completely separate from—and sometimes much faster than—the
organization’s formal channels of communication.
2. Managers would make a mistake if they tried to eliminate the grapevine. A more
rational approach is to recognize the existence of the grapevine as a part (though an
unofficial part) of the organization.
Chapter 7 Creating a Flexible Organization 13
© 2017 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
7.7 TEXTBOOK ANSWER KEYS
7.7a Concept Checks
Concept Check (p. 192)
1. How do large and small organizations use organization charts differently?
Most smaller organizations find organization charts useful. They clarify positions and report
relationships for everyone in the organization, and they help managers track growth and change
in the organizational structure. However, many large organizations, such as ExxonMobil, Kel-
logg’s, and Procter & Gamble, do not maintain complete, detailed charts for two reasons. First,
it is difficult to chart even a few dozen positions accurately, much less the thousands that char-
acterize larger firms. Second, larger organizations are almost always changing parts of their
structure. An organization chart would be outdated before it was completed.
2. Identify the major considerations when organizing a business.
The most important considerations are as follows:
a. Job design. Divide the work that is to be done by the entire organization into separate parts,
and assign those parts to positions within the organization.
b. Departmentalization. Group the various positions into manageable units or departments.
c. Delegation. Distribute responsibility and authority within the organization.
d. Span of management. Determine the number of subordinates who will report to each manager.
e. Chain of command. Establish the organization’s chain of command by designating the posi-
tions with direct authority and those that are support positions.
Concept Check (p. 193)
1. What are the positive and negative effects of specialization?
For a number of reasons, some job specialization is necessary in every organization because the
“job” of most organizations is too large for one person to handle. When a worker has to learn
one specific, highly specialized task, that individual should be able to learn it very efficiently. A
worker repeating the same job does not lose time changing from operations, as the pin workers
did when producing complete pins. The more specialized the job, the easier it is to design spe-
cialized equipment. And finally, the more specialized the job, the easier is the job training.
The most significant drawback is the boredom and dissatisfaction employees may feel when repeat-
ing the same job. Bored employees may be absent from work frequently, may not put much effort
into their work, and may even sabotage the company’s efforts to produce quality products.
2. What are three ways to reduce the negative effects of specialization?
Job rotation, job enlargement, and job enrichment can reduce the negative effects of specialization.
14 Chapter 7 Creating a Flexible Organization
© 2017 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
Concept Check (p. 194)
1. What are the four most common bases for departmentalization?
The four most common bases of departmentalization are by function, by product, by location,
and by type of customers. Departmentalization by function groups jobs that relate to the same
organizational activity. Departmentalization by product groups activities related to a particular
good or service. Departmentalization by location groups activities according to the defined geo-
graphic area in which they are performed. Departmentalization by customer groups activities
according to the needs of various customer populations.
2. Give an example of each.
Departmentalization by function groups jobs that relate to the same organizational activity, such
as marketing and accounting. Departmentalization by product groups activities related to a par-
ticular good or service. A company that sells consumer products might choose to separate based
on product such as oral care products, personal care products, and home care products. Depart-
mentalization by location groups activities according to the defined geographic area in which
they are performed. Ford has divisions in the Americas, Europe, Asia Pacific, and Africa. De-
partmentalization by customer groups activities according to the needs of various customer pop-
ulations. For instance, an organization that sells computers might have one department focused
on end consumers and another department focused specifically on business customers as their
needs and order sizes will likely vary.
Concept Check (p. 197)
1. Identify and describe the three steps in the delegation process.
The three steps involved in delegation are (1) assigning responsibility, which is the duty to per-
form the job or task; (2) granting authority, which is the power within the organization to ac-
complish the task or job; and (3) creating accountability, which is the obligation of a subordi-
nate to accomplish an assigned task or job.
2. Differentiate decentralized organization and centralized organization.
The pattern of delegation throughout an organization determines the extent to which that organ-
ization is decentralized or centralized. In a decentralized organization, management consciously
attempts to spread authority widely across various organization levels. A centralized organiza-
tion, on the other hand, systematically works to concentrate authority at the upper levels.
Concept Check (p. 198)
1. Describe the two spans of management.
A wide span of management exists when a manager has a larger number of subordinates. A nar-
row span exists when the manager has only a few subordinates.
2. What are problems associated with each one?
In a taller organization, administrative costs are higher because more managers are needed.
Communication among levels may become distorted because information has to pass up and
down through more people. Although flat organizations avoid these problems, their managers
may perform more administrative duties simply because there are fewer managers. Wide spans
Chapter 7 Creating a Flexible Organization 15
© 2017 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
of management also may require managers to spend considerably more time supervising and
working with subordinates.
Concept Check (p. 203)
1. Describe the four forms of organizational structure.
The four forms of organizational structure are as follows:
 A line structure is a management system in which the chain of command goes directly
from person to person throughout the organization.
 A line and staff structure not only utilizes the chain of command from a line structure
but also provides line managers with specialists, called staff managers.
 The matrix structure combines vertical and horizontal lines of authority.
 In a network structure (sometimes called a virtual organization), administration is the
primary function performed, and other functions such as engineering, production, mar-
keting, and finance are contracted out to other organizations.
2. Give an example of each form.
An example of a line structure would be a smaller organization such as a tea shop where the
chain of command goes from the owner or CEO to the different levels of employees.
An example of a line-and-staff structure might be a large sales organization with sales managers
that oversee regional sales managers. The sales manager would have the authority to make sales
decisions to advance company goals, while the regional sales managers oversee sales staff and
specialize in their specific regions.
An example of companies that use the matrix structure might be Ford Motor Company when it
assembled a special project team to design and manufacture its global cars. Often, engineering
and construction firms, like Bechtel Corporation, use a matrix structure for their projects.
A network organization does not manufacture the products it sells. This type of organization
has a few permanent employees consisting of top management and hourly clerical workers.
Leased facilities and equipment, as well as temporary workers, are increased or decreased as the
needs of the organization change. Thus, there is rather limited formal structure associated with a
network organization. Often, start-ups are formed as a network structure.
Concept Check (p. 204)
1. What is corporate culture?
Corporate culture is generally defined as the inner rites, rituals, heroes, and values of a firm. It
can have a powerful influence on how its employees think and act, as well as determine how the
public perceives the organization.
2. Explain the four types of corporate cultures.
There are four distinct types of corporate culture:
a. Networked culture is a relaxed and informal environment. There is a strong commitment
and a feeling of loyalty to the organization, characterized by a base of trust and friendship
among employees.
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different content
“No, only you,” retorted Jack. “For cats’ sake, cut out some of
those questions; will you? We’ll call you Interrogation Mark if you
don’t look out, only it’s too much of a mouthful to speak in a hurry.
Cut along now, before we’re caught.”
It was dark enough to elude a possible spying monitor, or one of
the proctor’s emissaries, and soon the four lads were on their way to
town. They went to a moving picture show, enjoying it greatly.
“Now if we can get in without being seen, we’ll be all right,”
remarked Tom, when they had neared the college on the return trip.
“Pshaw, I shouldn’t much mind getting caught,” declared Jack. “It
would be fun.”
“Doing double boning, or being kept in bounds for a week
wouldn’t though,” declared Tom with conviction. “I vote we don’t get
caught, if we can help it.”
“Maybe we can’t,” suggested Bert.
“Why not?” George wanted to know.
“Oh, ask us something easier,” laughed Tom. “Come on now, and
don’t make too much noise.”
They were about to cross the campus, and make for their
dormitory, when there was a movement behind a clump of
shrubbery, and a figure was seen to emerge.
“There’s some one!” whispered Bert.
“Caught!” murmured Tom.
“I wonder who it is?” came from George.
“It’s Bruce Bennington, the Senior,” came from Tom. “We are safe.”
“You won’t be if you continue on this way,” came grimly from
Bruce. “One of the proctor’s scouts is out to-night, just laying for
innocent Freshies. You’d better cut around the side, and go in the
back basement door. It’s generally open, or if it isn’t I’ve got a key
that will do the trick.”
“You know the ropes,” laughed Tom.
“I ought to. I was a Freshman once. Come on, I’ll show you the
way, but don’t work the trick too often.”
Bruce walked up to Tom, and remarked:
“Oh, it’s you, is it, Fairfield. Glad to see you again. I didn’t
recognize you in the darkness. I just got in to-day.”
“Yes, I saw you,” remarked our hero as he introduced his chums.
Bruce continued to walk on beside Tom, the others following. The
Senior led the way along a little-used path, well screened by trees
from spying eyes.
“Won’t you get caught yourself?” Tom wanted to know.
“No, we lordly Seniors are allowed a few more privileges than you
luckless squabs. Though I shouldn’t much mind if I was nabbed. It
would be like old times,” and Tom detected a sigh in the words.
Clearly Bruce was still worrying.
“I saw you in Professor Skeel’s summer house this afternoon,”
went on Tom.
“Oh, so you were the lads he warned away! Yes, Skeel is a—well I
guess I’d better not say anything,” spoke Bruce quickly. “It might not
be altogether healthy.”
“For you?” asked Tom.
“Yes. I’m under some obligations to him, and—well, I don’t like to
talk about it,” he finished.
“Then you haven’t gotten over your trouble?” asked Tom
sympathetically.
“No, it’s worse than ever. Oh, hang it all, what a chump I’ve
been!” exclaimed Bruce. “This thing is worrying the life out of me!”
“Why can’t some of your friends help you?” asked Tom. “If I could
——”
“No, thank you, Fairfield, no one can do anything but myself, and I
can’t, just now. It may come out all right in the end. Don’t say
anything about it. Here we are. Now to see if the door’s open.”
Letting Bruce lead the way, the other lads cautiously followed.
They saw him about to try the knob of the basement portal, when
suddenly Tom became aware of a light flickering through a side
window.
“Hist!” he signalled to Bruce. “Someone’s coming!”
“All right. You fellows lay low, and I’ll take a look,” volunteered
their guide. “I don’t mind being caught.”
“He’s got nerve,” said Jack, admiringly, as he and his chums
crouched down in the darkness.
Tom and the others saw Bruce boldly look in the window through
which the light shone.
CHAPTER VIII
THE CALL OF THE PIGSKIN
“Maybe it’s Professor Skeel,” whispered George, apprehensively.
“Or Merry himself,” added Jack.
“Nonsense!” replied Tom. “Neither of them would be in our
dormitory at this hour.”
“Unless they got wise to the fact that we went out, and they’re
laying to catch us when we come in,” declared Bert. “If I’m nabbed I
hope my dad doesn’t hear of it.”
“Come on, fellows,” came in a shrill whisper from Bruce. “It’s only
Demy, our studious janitor. He’s boning over some book, and if you
help him with his conjugation, or demonstrate a geometric
proposition for him, he’ll let you burn the school down and say
nothing about it. Come on; it’s all right.”
They entered through the door, which was not locked, so that
Bruce did not have to use his key, and at their advance, into what
was a sort of storeroom of the basement, the studious janitor looked
up from a book he was reading.
“Well, well!” he exclaimed. “Is this—ahem! young gentleman, I
hardly know what——”
“It’s all right, Demy,” interrupted Bruce with a laugh. “I brought
’em in. They want to help you do a little—let’s see what you’re at,
anyhow?” and he looked at the book.
“It’s Horace,” said the janitor. “I want to read some of his odes in
the original, but the translating is very hard, to say the least. Still, I
am determined to get an education while I have the chance.”
“Good for you!” exclaimed the Senior. “I’ll help you, Demy. Horace
is pie for me. You fellows cut along to your rooms,” he added,
significantly. “You haven’t seen them, have you, Demy?”
“No, Mr. Bennington, not if you don’t wish me to,” and the janitor,
with a grateful look at the Senior, prepared to listen to the Latin,
while Tom and his chums, grateful for the aid given them, hurried up
the stairs to their apartments.
“That was fine of him, wasn’t it?” remarked Jack, as good-nights
were being whispered.
“It sure was,” declared Tom, wishing more than ever that he could
help the unhappy Senior.
“I wonder why the janitor wants to know Latin?” came from the
human question mark.
“Oh, answer that in your dreams,” advised Tom.
From the fact that no mention was made of their little night
excursion, Tom and the others concluded that the studious janitor
had kept his pact with Bruce. The latter told Tom afterward that he
was kept busy giving Latin instruction until nearly midnight.
“It was good of you,” said our hero.
“Oh, pshaw! I’m glad I can do somebody good,” was the rejoinder.
That was Bruce Bennington’s way. As Reddy had said, the Senior
was his own worst enemy.
“Hear the news?” burst out Jack, as he entered the room where
Tom was studying, a few afternoons later.
“No, what news?”
“Call for Freshmen and regular football candidates is posted.
Practice begins to-morrow. Let’s get out our suits.”
“Fine!” cried Tom, tossing his book on the table, and scurrying for
his trunk where he had packed away his moleskin trousers and
canvas jacket. Jack soon had his out, looking for possible rents and
ripped seams.
“I’ve got to do some mending—worse luck!” exclaimed Tom, as he
saw a big hole in his trousers.
“Can you sew?” asked Jack.
“Oh, so-so,” laughed Tom. “I can make a stab at it, anyhow,” and
he proceeded to close up the rent by the simple process of gathering
the edges together like the mouth of a bag, and winding string
around them. “There! I guess that’ll do,” he added.
It was a clear, crisp day, and “the call of the pigskin” had been
heard all through the college. Several score of lads, in more or less
disreputable suits, that had seen lots of service, assembled on the
gridiron under the watchful eyes of the coaches.
“I hope I make the regular eleven,” said Tom, as he sent a
beautiful spiral kick to Jack.
“So do I,” was the reply. “But I hear there are lots of candidates
for it, and almost a whole team was left over from last season, so
there won’t be much chance for us.”
The practice was more or less ragged, and, in fact it was only
designed to let the coaches see how the new lads “sized-up.” Several
elevens were tentatively formed, and taken to different parts of the
field to play against each other.
Tom worked hard, and he was glad to note that one of the older
players had regarded him with what our hero thought were
favorable eyes. Jack was also doing well.
This practice was kept up for several days, and about a week later
Reddy Burke, meeting Tom, exclaimed:
“Say, you fellows are in luck!”
“How so?” asked Jack, who was with his chum.
“You’ve made the eleven, I hear. You’ll probably get notice to-day.”
“The regular?” cried Tom in delight.
“Hardly! There’s only one new fellow going on that, I understand,
though you might fill in as subs. But you’re both going to play on the
first Freshman eleven.”
“The Freshman team,” spoke Jack, somewhat disappointedly.
“Say, what do you want?” asked Tom. “I think it’s fine. Of course I
wish it was the regular, but maybe next year——”
“That’s the way to talk,” declared Reddy, who was on the leading
team himself. “But I tell you that you’re in luck to make the
Freshman team. There are no end of candidates, but you two
seemed to hit the mark.”
Tom rejoiced exceedingly, and when he received his formal notice,
as did Jack, our hero at once wrote to his parents, who were soon to
reach Australia. Tom had had several letters from them since leaving
home, but had yet to hear of their safe arrival. He sent the letter to
Sydney, in care of his father’s lawyer.
There were busy days for our hero and his chums now. With
lectures to attend, studying to do, and football practice, their time
was pretty well occupied. Bert Wilson had made the Freshman
eleven, and the three chums played well together.
Tom had not seen much of Bruce Bennington since the night the
Senior aided the first year lads, for Bruce was busy too, as he was
on the ’varsity.
Tom found that football, as played at Elmwood, was very different
from the Academy games, but he was made of tough material, and
he soon worked well into his place as right half-back, while Jack was
left tackle. Several scrub games had been played, and the Freshman
coaches seemed satisfied with the work of their charges.
“Hurray!” yelled Tom, running up to Jack one afternoon, as his
chum was strolling across the campus. “Yell, old man!”
“What for?”
“We play our first regular game Saturday against Holwell college.
They’ve got a strong team, but we’re going to win! I’m going to
make a touchdown!”
“Good! Oh, say, it’s great here!” and in the excess of their good
spirits Tom and Jack fell to pummelling each other in hearty fashion.
CHAPTER IX
TOM’S TOUCHDOWN
“Come on now, boys, line up!”
It was the call of Coach Jackson for the final practice of the
Freshmen eleven before their first big game. The regulars were to
play against the scrub, and, as some of the positions were yet in
doubt, there were some anxious hearts. For not a substitute but
wanted to fill in on the regular eleven.
Tom and Jack, because of the good showing they had made, were
assured of places, but Sam Heller, who, to do him credit, was a fairly
good player, was not so certain. It lay between him and Bert Wilson,
as to who would be quarter-back.
“But if I had my rights, and if that Fairfield chap hadn’t come
butting in,” declared Sam to his crony, Nick, “I would be sure of my
place.”
“That’s right,” agreed Nick. “We’ll have to get up something on
Fairfield, and make him quit Elmwood.”
“I wish I could. Say, the Sophs haven’t done any hazing this term
yet; have they?”
“No, but they will.”
“I suppose so. Well, just have ’em let me down easy; will you? I’m
a Soph myself, by rights, if old Hammond hadn’t marked me low in
maths. But have the Sophs give it to Fairfield and his chum good and
proper; will you?”
“Sure I will. We’re going to do some hazing after the football
game. We thought we’d put it off until then.”
“All right, only do Tom Fairfield up if you can.”
“I will. I don’t like him any more than you do. He’s got too many
airs to suit me—he and that Jack Fitch.”
“Line up! Line up!” called the coach, and the practice began. Sam
Heller was called on to take his place in the scrub, which he did with
no good grace, casting envious eyes at Bert Wilson, and with a
feeling of bitterness in his heart toward Tom. And with no good
cause, for Tom had done nothing to Sam.
“Now, boys, play your heads off!” ordered the coach. “I want to
see what sort of stuff you’re made of. The best players will go
against Holwell to-morrow.”
Then the scrub game began, with the Freshmen players doing
their best to shove back their opponents, and the latter equally
determined to make as good a showing as possible. Back and forth
the battle of the gridiron waged, with Tom jumping into every play,
looking for openings where he might wriggle through with the ball,
or help the man who had it to gain a yard or two.
“Touchdown! Touchdown!” yelled the members of the first eleven,
as they got the ball well down toward the scrub goal. “Make it a
touchdown!”
It would have been, but for the fact that Bert Wilson fumbled the
ball in passing it back from centre. A scrub player broke through,
grabbed the pigskin, and was off down the field like a shot.
“Get him, boys!” cried Morse Denton, the Freshman captain, and
Jack Fitch, who was as fleet as some ends, was after the fleeing
youth. He caught him in time to prevent a score being made, but the
coach shook his head at the next line up.
“Heller, you go in at quarter to replace Wilson,” he said. “I am
sorry,” the arbiter added, at the look of gloom on the face of Tom’s
chum, “but fumbles are costly. I can’t afford to take any chances.”
Bert said nothing, but he knew that he was not altogether at fault,
for the centre had not passed the ball accurately. Sam Heller, with a
triumphant smile at Tom, went to quarter, and the game proceeded.
But it was noticed that Sam, who was giving signals, and deciding
on most of the plays, did not give Tom as many chances as when
Bert had been in place behind the centre.
“You want to look out for Sam in the game to-morrow,” said Jack
to Tom that night, when, after gruelling practice, the regular
Freshmen had shoved the scrub all over the field.
“Why so?”
“Because I think he has it in for you. He’ll spoil your plays if he
can, and he won’t give you a chance. Look out for him.”
“I will. But at the same time I don’t believe he’d do anything to
spoil the chance of the team winning.”
“I wouldn’t trust him. At the same time he may do nothing worse
than not give you a chance. It’s going to be a big game, I hear, and
the fellow who makes good will be in line for the ’varsity next
season.”
“I’ll watch out. Now let’s do something. Come on in Bert’s room.
He feels bad about not playing to-morrow.”
“I know. But it’s forbidden to visit in other fellows’ rooms after
hours.”
“Oh, what of it?” asked Tom, who liked to take chances. “We’ve
got to do something. It isn’t so late, and there are no lectures to-
morrow.”
“All right, go ahead. I’m with you. But I hope we don’t get caught.
It might mean being ruled out of the game to-morrow.”
Bert was grateful for the sympathy of his chums, and soon felt in
better humor. Jack offered to repeat his water pitcher juggling act,
and was only prevented by force on the part of Tom. There was a
merry scuffle, and George Abbot came in to see what was going on,
at the same time bringing warning that a sub-monitor had been
patroling the corridors.
“Then we’ve got to be quiet,” declared Tom. “Cut out your
juggling, Jack.”
The four chums talked for an hour or more, and then the three,
who were out of their rooms, taking a cautious survey of the hall,
prepared to go to bed, ready for the big game on the morrow. Jack
and Tom just escaped being caught as they slipped into their
apartment, but, as Tom remarked, “A miss was as good as a mile.”
Then came the day of the great game.
“Line up! Line up!”
“Over here, Elmwood!”
“This way, Holwell!”
“Rah! Rah! Rah!”
“Toot! Toot! Toot!”
These were only some of the cries that burst forth from hundreds
of throats at the annual game between the Elmwood and Holwell
schools, as the Freshmen prepared to clash in their gridiron battle.
The game was to take place on the Elmwood grounds, and both
teams were out for practice. The crowds were beginning to arrive,
and the bands were playing.
“Say, there’s a mob here all right,” remarked Jack to Tom. “A raft
of people.”
“Yes. I hope we win.”
“Oh, sure we will. Don’t get nervous. I only wish Bert was at
quarter instead of Sam Heller.”
“So do I, but it can’t be helped. I guess it will be all right.”
“Line up!”
It was the final call. The preliminaries had been all arranged, the
goals chosen, and the practice balls called in. Elmwood was to kick
off, and the new yellow pigskin was handed to her burly centre, who
was poising it on a little mound of earth in the middle of the field.
“Ready?” asked the official.
“Ready!” answered both captains.
The whistle shrilled out its signal, and the toe of the big centre
met the ball squarely. It was well kicked into the Holwell territory.
The full-back on the latter team caught it skillfully, and started to
return with it, well protected by interference, but Jack Fitch worked
his way through it, and tackled his man hard.
“Good! Good!” screamed the Elmwood enthusiasts, and then the
first scrimmage was prepared for.
I am not going to describe for you that game in detail, for it
formed but a small part in the life of Tom Fairfield. Sufficient to say
that the gridiron battle was fairly even, and that at the end of the
third quarter the score was a tie.
“But we’ve got to win!” declared the Elmwood captain, during the
rest period. “We’ve got to.”
“And we will, if there’s a change made,” declared Jack Fitch boldly.
“What do you mean?”
“I mean that Tom Fairfield isn’t getting a fair show.”
“Oh, Jack!” exclaimed Tom.
“That’s right! You’re not!” declared his chum. “Sam hasn’t called
on you three times during the game. It’s been all wing shift plays, or
place kicks, or forward passes, or fake kicks or something like that.
Why can’t we have some straight, old-fashioned football, with a rush
of the half-back through tackle and guard or centre? Tom’s a good
ground-gainer.”
“I’ve played him as much as I saw proper,” snapped Sam.
“You have not!” declared Jack hotly.
“Easy, boys,” cautioned the coach. “There must be no personal
feeling. Perhaps some straight football would go well, Heller.”
“All right, I’ll give it to ’em.”
The whistle blew to start the last quarter.
“Remember, boys, a touchdown will do the trick, and win the
game!” pleaded the Elmwood captain.
“Look out for yourself, Tom,” cautioned Jack.
“Why?”
“Because Sam is just mad enough to make you fumble the ball
and spoil a play. Then he’ll accuse you of losing the game.”
“I’ll watch out.”
The play was resumed. It was give and take, hammer and tongs,
with the best players making the most gains. The ball was slowly
forced down the field toward the Holwell goal.
“Touchdown! Touchdown!” screamed the supporters of our hero’s
college, and there were many of them.
“Seven, eleven, thirty-three, Elmwood! Eight—nine—twenty-one!”
called Sam.
It was the signal for the full-back to take the ball through centre.
It was almost the last chance, for the time was nearly up, and Tom
had not been given a single opportunity that quarter. His heart
burned against his enemy; yet what could he do?
The quarter-back dropped his hands as a signal for the centre to
snap the ball back. Sam caught it fairly, and turned to pass it to the
full-back. Then, that always fatal element in football developed.
There was a fumble. The ball was dropped.
“Grab it! Fall on it!” yelled half a dozen Holwell players.
The Elmwood line wavered. Could it hold?
Tom Fairfield, a mist before his eyes, saw the pigskin rolling
toward him. He picked it up on the jump. In another moment Jack
Fitch and Joe Rooney, his guard, had torn a hole in the opposing
line.
“Come on, Tom!” yelled Jack hoarsely.
And Tom, with lowered head, with the ball held close to his breast,
plunged into the line. He hit it hard. It yielded. He went through with
a rush, pushed by Jack and Joe. Then, seeing but a single man
between himself and the coveted goal, he rushed for it.
All but the opposing full-back had been drawn in at the sight of
the fumble, and the chance to secure the ball. Tom rushed at this
lone player.
There was a shock. Tom reeled, but managed to retain his footing.
He shoved the full-back aside, and ran on.
“Oh, great!” he heard hundreds yell. “Go on! Go on!”
How he ran! It was the opportunity for which he had waited. In
spite of Sam Heller it had come to him. Over the white chalk marks
Tom scudded, until, with panting breath, with a heart that seemed
bursting, and with eyes that scarcely saw, he fell over the last line,
and planted the ball between the goal posts, making the winning
touchdown. The other players—his own and his opponents—
straggled up to the last mark. The whistle blew, ending the game.
“Oh wow!” shrilled hundreds of voices. “Elmwood! Elmwood!
Elmwood forever!”
“Tom, you won the game! You won the game!” yelled Jack in his
chum’s ear, as Tom got up, holding his foot on the ball. “You won in
spite of Sam!”
“I—I’m glad—of—it!” panted Tom, scarcely able to breathe even
yet, for he had run hard.
Foundations of Business 5th Edition Pride Solutions Manual
CHAPTER X
A COWARD’S TRICK
“Three cheers for Fairfield!”
“Rah! Rah! Rah!—Elmwood!”
“Three cheers for Holwell!”
There were shouts, cries and cheers of joy at the victory on the
part of our hero’s followers, while there was corresponding gloom in
the camp of their unsuccessful rivals.
“Great work, old man!” complimented Tom’s captain. “You did the
trick for us!”
“It was an accident. I just managed to get the ball, and run,”
explained Tom.
“Lucky for us you did. It was an accident that might have counted
heavily against us. What was the matter with you, Sam, in passing
the ball?”
“Aw, it wasn’t my fault. It slipped. Anyhow our full-back had his
hands on it, and he dropped it.”
“I did not!” declared that player. “You didn’t pass it to me fairly.”
“That’ll do!” interrupted the captain sharply. “We don’t want any
quarrels. Besides, we won the game.”
Tom was surrounded by a joyous crowd of his chums, and other
admirers, as the team raced from the field, and the throng of
spectators filed out of the stands.
“Well, how do you feel?” asked Jack of his chum, as they were in
their room together, after a refreshing bath in the gymnasium.
“Great! I expect I’ll be a little lame and stiff tomorrow though.
Somebody gave me a beaut dig in the ribs.”
“And I guess our whole team, and half of the other one, was piled
on me at one stage of the game,” remarked Jack ruefully, as he
rubbed his back reflectively. “But it was a glorious win all right. And
how you did run, Tom!”
“I just had to, to make that touchdown.” And then the two boys
fell to talking of the game, playing it all over again in detail.
“I just thought Sam would be mean enough not to give you a
chance,” remarked Jack.
“Oh, maybe it wasn’t intentional,” replied our hero, who did not
like to think ill of anyone.
“Get out! Of course it was. Ask any of the fellows. But he fooled
himself. That fumble spoiled his plans, and you grabbed your
opportunity.”
“And the ball too,” added Tom, as there came a knock on their
door.
“Come!” called Jack, and Bert Wilson and George Abbot entered.
“Came to pay our respects,” spoke Bert. “How does it feel to be
hero? Aren’t your ears burning, with the way the fellows are talking
about you?”
“Not exactly.”
“Why should his ears burn?” asked George. “Is it because he—”
“Now you quit, or I’ll fire the dictionary at you,” threatened Bert. “I
told you I’d bring you in on one condition, and that was that you
wouldn’t be a question box.”
“But I just wanted to know,” pleaded George.
“Then look it up in an encyclopedia,” directed Jack, with a laugh.
“I’m not going to answer any more questions.”
“I hope you get a chance next game,” said Tom to Bert. “Maybe
you will after the fumble Sam made.”
And Bert did. For there was a conference between the Freshman
captain and coach that night, which resulted in Sam being sent back
to the scrub. He protested mightily.
“It wasn’t my fault—that fumble,” he declared.
“I think it was,” spoke the coach. “Anyhow you didn’t run the team
as well as I thought you would. Why, you didn’t give Fairfield half a
chance, and he showed what he could do when he did get a show.”
“Aw, he can’t play football.”
“I think he can. Anyhow, you’ll shift back, but if you do good work
I’ll play you on the regular team again before the season is over.”
And with this Sam had to be content.
Football practice was resumed on Monday, and the team seemed
to do better with the change in quarter-backs. There was a match in
the middle of the week, and again Elmwood won handily, Jack Fitch
distinguishing himself by a long run, while Tom made some star
tackles, once saving a touchdown by catching the player a short
distance from the goal.
“I’ll get even with Fairfield yet!” threatened Sam to Nick. “He
needn’t think he can run things here.”
“Go in and do him,” advised his crony. “Can’t you pick a quarrel
with him, and have it out?”
“I’ll try. If you see a chance, sail in and lick him.”
“I will,” promised Nick, but Sam’s chance came sooner than he
expected, or, rather, he made the opportunity.
There is a certain fine powder, a sort of a pepper-snuff so fine that
it can not be seen floating about, yet which, if scattered about a
room, will irritate the eyes, nose and throat in a marked degree.
Sam bought some of this powder, and making it up into a small
paper parcel, he watched his chance to slip it into Tom’s
handkerchief pocket.
“He’ll pull it out in class,” Sam explained to Nick, “and set the
whole room to sneezing. I’ll try and have him do it in Latin
recitation, and Skeel won’t do a thing to him, for Tom sits in the
front row, and the prof. will see him.”
“Suppose Fairfield catches you?”
“I’ll take care that he doesn’t,” declared Sam, and he was lucky
enough to bring about his cowardly trick undetected. As the students
went into the Latin class, presided over by Professor Skeel, Sam
slipped the sneezing powder into Tom’s pocket, on top of his
handkerchief. It was quickly done, and, in the press, our hero never
noticed it. Then Sam quickly joined one of his classmates, with
whom he was more or less thick, to prevent detection.
The recitation was about half over, and Tom, who had been called
on, had made a failure, for a very hard question, and one he had
never dreamed would be brought up in class, was asked him.
“Remain after the session, and write me out fifty lines of Cæsar,”
ordered the mean instructor. Tom shut his laps grimly. A little later
he pulled out his handkerchief, and, as might have been expected,
the powder flew out, scattering from the paper. A few moments later
a boy began to sneeze, and soon the whole room was doing it—even
the professor.
Now Professor Skeel was no simpleton, if he was mean, and he at
once detected the irritating powder. He realized at once that some
one had done it for a trick, and he had seen the paper fall from
Tom’s pocket, as the stuff scattered.
“Fairfield!” he exclaimed angrily, “did you scatter that powder?”
“Not intentionally, sir.”
“What do you mean?”
“I mean that I did not know it was there. Some one must have put
it in my pocket for a joke.”
“Nonsense! Do you expect me to believe that?” the professor
asked sharply of Tom.
“It’s the truth, sir.”
“Preposterous! I don’t believe you!”
“Sir!” exclaimed our hero, for he was not in the habit of being told
that he spoke an untruth.
“Don’t contradict me!” stormed the teacher. “I say you did it on
purpose—er—a-ker-choo! On purpose—ker-choo! I have known it to
be done before, in other classes, but never in mine. I will have no
nonsense! Ker-choo!”
The professor was having hard work to talk, for he sneezed quite
often, as, in fact, did every one in the class.
“This foolishness will have to stop!” he declared. “I am certain you
put that powder in your own pocket, Fairfield.”
“I did not, sir.”
“Ha! Did any one here put that powder in Fairfield’s pocket?”
asked the professor.
Naturally the guilty Sam did not answer.
“There, you see!” exclaimed Mr. Skeel, triumphantly. “I knew you
did it—ker-choo! But I have no doubt others may have been
implicated, and I will punish the whole class. You will all of you write
me out a hundred lines of Cæsar.”
“That is not fair, sir,” spoke Tom boldly.
“What! You dare to tell me that!” stormed Mr. Skeel.
“It is not fair,” insisted Tom. “Either I alone am responsible, which
I deny, or some one else is. I assure you, sir, that no one in the class
entered with me into any trick to do this thing.”
“I don’t believe you. The whole class will be punished unless the
guilty one confesses—and that includes you!” and the professor
looked angrily at Tom.
Sam, of course, would not admit his part in the affair, and as it
was impossible to have the class remain longer in the powder-
infested room, the students were dismissed. But Professor Skeel
would not remit the punishment.
“Say, this is tough luck—to have to write out all that Latin, for
something we didn’t do,” complained Frank Nelson.
“I should say so,” added Harry Morse. “Why don’t you own up to
it, Fairfield, and save our hides.”
“Because I didn’t do it intentionally.”
“Honestly?”
“Of course.”
“Say, if Tom says he didn’t do it, he didn’t,” declared Jack.
“I guess that’s right,” agreed Harry. “Excuse me, Tom,” and, to the
credit of Tom’s classmates, one and all expressed their belief in his
innocence. That is, all but Sam, and he kept quiet, avoiding our
hero. But, to ward off suspicion, Sam growled louder than anyone
about the task.
“I’d like to get hold of the fellow who used that powder,”
complained Ed. Ward.
“You won’t have to look far for him, I guess,” said Jack, in a voice
that only Tom heard.
“Do you think Sam did it?” asked Tom.
“I sure do. But you want to be certain of your proof against him
before you accuse him!”
“I will,” declared Tom. “I’ll do a bit of detective work.”
But he had no clews to work on, and, though he was sure his
enemy had made him and the others suffer, he could prove nothing,
for the paper in which the powder was wrapped was blank.
CHAPTER XI
A CLASS WARNING
“Well, if any of you young gentlemen have any more powder to
scatter around, you had better do it, and have done with it,”
remarked Professor Skeel a day or so later, when Tom and his chums
came in to recite. “Only if you do,” he added sarcastically, “the
punishment I meted out before will be doubled, and, in case the
offense is repeated a third time, I will go on doubling the task, if
necessary in arithmetical progression.”
He looked at the lads, with a sneering smile on his face. There
were mutterings of discontent from all, save perhaps Sam Heller, for
the lads felt not only the injustice of the uncalled-for remarks, but
the former punishment still rankled in their minds.
“No one seems inclined to take advantage of my offer,” went on
Professor Skeel, “so we will go on with the lesson. Fairfield, you may
begin. We’ll see if you are prepared.”
Tom was, fortunately, and it seemed not only to him, but to some
of the others, as if the teacher was displeased. Very likely he would
have been glad of a chance to punish Tom. But he did not get it—at
least that day.
“Unmannerly brute!” murmured Tom, as he sat down. “I’ll pay you
back yet. Not because of what you did to me, but because you’re
unfair to the rest of the class.”
Tom hated unfairness, and he also felt that, in a way, he was to
blame for the punishment the class had unjustly suffered. He had
not been able to learn anything about how the powder came to be
put in his pocket, though he suspected Heller more than ever, as he
saw how vindictive the Freshman bully was toward him.
“I almost wish he’d pick a fight with me,” thought Tom. “Then I
could give him what he deserves.”
But Sam saw no chance of doing any further harm to the lad
whom he hated with so little cause.
“Why can’t you think of something to help me out?” Sam asked of
his crony.
“Think of something yourself,” retorted Nick. “I’ve got my own
troubles. We’re going to haze the Freshmen tonight, and I’m on the
committee of rules and regulations,” and he laughed.
“You are? Then this is my chance! Come over here where we can
talk,” and the bully led his crony to one side.
This talk followed the dismissal of Professor Skeel’s Latin class,
during which nothing had occurred save that the instructor took
every chance of insulting the students.
“Say, if this keeps up much longer, we’ll have to do something,
Jack,” declared Tom, as they proceeded on to another recitation.
“That’s right. But what can we do?”
“Oh, I’m going to think of something. I wish we could haze him.”
“So do I. But I guess we’ll be hazed ourselves first.”
“How’s that?”
“Why it’s this week that the Sophs get after us. We may expect
them any night now. Going to crawl?”
“I am not! Might as well have it over with.”
“That’s what I say.”
Though Tom and his Freshmen chums rather expected the advent
of their traditional enemies, the Sophomores, they hardly looked for
visits that same night, and so, when a knock came on the door of
the room occupied by Tom and Jack, they opened it unsuspectingly.
“Here are two!” exclaimed a voice, as several masked figures
entered. “We’re in luck! Grab ’em!”
The orders of the ringleader were obeyed. Tom and Jack could not
tell who their captors were.
“I say, Tom, shall we fight ’em?” asked Jack, always ready for a
battle.
“No, what’s the use—in here?” asked Tom significantly.
“Ha! Scrappers, eh?” remarked another Sophomore. “You’re the
kind we’re looking for!”
“And maybe you’ll get more than you want!” exclaimed Tom.
Neither he nor Jack resisted as they were led forth. It was a sort of
unwritten rule that no fighting against the hazers should take place
in the dormitories, as property was likely to be damaged.
“Wait until we get in the open!” whispered Tom to Jack, as they
were being led down stairs. “Then we’ll upset ’em if we can, and
run. They don’t look to be very husky.”
“That’s right,” agreed Tom’s chum.
“Ha! No plotting!” cried the ringleader, giving Tom a dig in the ribs.
“I’ll give you that back with interest when I get the chance,”
murmured our hero.
Other parties of hazers made their appearance in the corridor,
some leading Bert Wilson and George Abbot.
“Where are you taking me? What are you going to do? Is this
allowed?” fired George at his captors.
“Sure it’s allowed, you little question mark!” exclaimed a
Sophomore. “Trot along now.”
Tom and his chums were led over the campus. They could see
other little groups of prisoners in like plight, and the Sophomores, all
of whom wore masks, gathered together with their captives.
“To the river!” ordered the ringleaders. “We’ll make ’em wade a
bit.”
“Oh, they’re going to duck us!” whimpered George. “I wonder why
they do it?”
“Oh, there goes Why!” exclaimed Jack. “He can’t keep still.”
“They’re not going to duck me!” murmured Tom. “Come on, Jack,
now’s our chance. Make a break!”
It was the best chance Tom had seen, and, with a sudden push,
and a putting out of his foot, he tripped the lad who had hold of his
arm. Then, with a well-directed punch, he paid him back for the dig
in the ribs. Tom was free to run.
“Come on, Jack!” he called. His chum, performing a like trick, was
also free, and their two captors were down on the ground. But the
flight did not go unnoticed.
“Two are loose! Grab the two Freshies!” yelled the lads who had
held Tom and Jack. The cry was taken up, and some of the
Sophomores, who had no Freshmen to take care of, ran after the
two chums. Our heroes might have gotten away but for the fact that
two lads, masked, who were coming across the campus to join their
fellows, saw them, and waited to catch the two fleeing ones.
Tom and Jack tried to dodge, but could not. There was a clash,
and Jack was caught. In a moment other Sophomores came up, and
had him. Tom was struggling with his captor.
“Take that!” cried the latter, when, finding he could not subdue
Tom, he struck our hero a blow in the face.
“I won’t take that from any one!” cried Tom fiercely. “Hazing
customs or not!” He retaliated, and with such good measure that he
knocked the other down. The black mask came off in the fall, and it
was light enough for Tom to see Sam Heller.
“You!” he cried. “You’re not a Sophomore! You have no right to
haze!”
“This is my second year here. I’m a Sophomore by rights!”
growled Sam, much put out that his trick had been discovered. “I’ll
get even with you, too!”
In his rage he leaped up and rushed at Tom. It was just the
chance the other wanted, and our hero promptly knocked Sam down
again. He was wild with rage. By this time a knot of Sophomores
surrounded Tom.
“Hold on there, Fresh!” cried some one who seemed to be in
authority. “This won’t do, you know. You shouldn’t fight back when
you’re being hazed.”
“Has a Freshman the right to help the Sophs haze us?” demanded
Tom, as he recognized Bruce Bennington in the objector. “Here’s
Sam Heller, of our class, joining against us.”
“Is that so?” asked Bruce in surprise. With some other Seniors he
had come out to see the fun. “That’s not allowed, you know,
Wendell,” he said, turning to the leader of the Second year lads.
“I didn’t know Heller was here,” replied Wendell. “That’s straight.
He has no right. We beg your pardon, Fairfield. Sam, how did this
happen?” Wendell was justly indignant.
“Well, I claim I’m a Sophomore, and I would be if I had a fair
show. I thought I had a right to help haze.” Sam was whining now,
like all cowards when found out. His trick, which he had formed with
the aid of Nick, had failed. The two had planned to get Jack and
Tom off alone, during the general excitement over the hazing, and
thrash them.
“You’re not a Soph, and you can’t do any hazing,” declared
Wendell decidedly. “You ought to be hazed yourself, and you would
be, only you got yours last year. Come along now, Fairfield, and take
what’s coming to you.”
“All right,” agreed Tom good-naturedly. He was satisfied with what
he had done to Sam. The crowd of Sophomores was now so large
that there was no chance for our hero and his chum to escape.
“Take your medicine, Fairfield,” advised Bruce with a laugh. “It
won’t be very bad.”
“All right,” said Tom again, and he and Jack were led back to their
luckless mates, the little group of Seniors following.
The hazing was not very severe. The Freshmen were made to
wade in the river up to their knees, and then, with coats turned
inside out, forced to dance in a ring, while the Sophomores laughed
their delight, and played mouth organs. Some few were tossed in
blankets, and much horse play was indulged in. But the discovery of
Heller’s trick rather discomfited the second year lads, and they felt
that there was a little blight on their class. Otherwise the hazing
might have been more severe.
“Now then, form in line, and give three cheers for the Sophs, and
you can go home to your beds,” declared Wendell. “Only remember,
every Freshman must wear his cap backwards every time he comes
on the campus, for the next two weeks, and salute every Sophomore
he meets, under penalty of being hazed over again. Remember! Now
for the cheers!”
They were given, and the hazing was over. No one had been much
annoyed by it, save perhaps Sam Heller.
“It didn’t work,” he grumbled to Nick, later that night. “We had a
fight, though.”
“Did you lick him?” asked Nick, who had been separated from his
crony during the fracas with Tom.
“I sure did.”
“How’d you get that bruise near your eye?” asked Nick.
“Oh—er—I—sort of fell,” stammered Sam. The bruise was where
Tom had hit him.
And thus the hazing of Tom’s Freshman class passed into history.
Several weeks passed, and our hero came to like the school more
and more. He made many new chums, and no more enemies,
though Sam and Nick disliked him more than ever, and thought
bitter thoughts, and devised endless schemes to “get even,” as they
expressed it, though the debt was on their side. But, though they
annoyed Tom and his chum often, the latter as often got back at
them in hearty fashion.
Tom heard from his parents, that they had arrived safely, and they
said the business was going on satisfactorily. The weather was
getting colder each day, and the boys began to have thoughts of
skating and ice boating as soon as the river should be frozen over.
The football season had closed.
Then, unexpectedly, there came another clash with Professor
Skeel. In Latin class one day several students came unprepared, and
failed in reciting.
“We’ll stop right here!” exclaimed the professor. “It is evident to
me that an organized attempt to miss in Latin is under way. I shall
double the usual number of lines that you are all to write out.
Perhaps that will teach you not to trifle with me.”
Several protested at this, saying that the reason for their failure
was additional work in other classes. Others, who had not failed,
declared that it was manifestly unfair to make them suffer with the
rest.
“Silence!” snapped the professor. “You may stay here until your
tasks are done,” and he prepared to leave the room, intending to
send a monitor to take charge of the lads.
“Say, this is rank injustice!” exclaimed Jack.
“It sure is,” came from Tom. “And the ice on the river is thick
enough for skating, I believe. If we didn’t have to stay here we could
cut the next lecture and have some fun.”
“We sure could. What’ll we do?”
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  • 5. © 2017 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. 1 CHAPTER 7 Creating a Flexible Organization INSTRUCTOR MANUAL RESOURCES 7.1 A Word from the Authors......................................................................................................... 2 7.2 Transition Guide ....................................................................................................................... 2 7.3 Quick Reference Guide............................................................................................................. 3 7.4 Learning Objectives.................................................................................................................. 4 7.5 Brief Chapter Outline................................................................................................................ 4 7.6 Comprehensive Lecture Outline ............................................................................................... 5 7.7 Textbook Answer Keys........................................................................................................... 13 7.7a Concept Checks .................................................................................................... 13 7.7b Discussion Questions............................................................................................ 17 7.7c Video Case: Zappos Wants to Make Customers (and Employees) Happy........... 18 7.7d Building Skills for Career Success ....................................................................... 19 7.8 Quizzes I and II....................................................................................................................... 22 7.9 Answer Key for Quizzes I and II............................................................................................ 24 7.10 Classroom Exercises............................................................................................................... 24 7.10a Homework Activities............................................................................................ 24 7.10b Classroom Activities............................................................................................. 24 7.10c Exercise Handouts ................................................................................................ 25
  • 6. 2 Chapter 7 Creating a Flexible Organization © 2017 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. 7.1 A WORD FROM THE AUTHORS Having outlined in the preceding chapter the management of a business organization, in this chapter we examine the organization itself. First, we define organization from a business perspective. Then we discuss five dimensions of organizational structure: (1) job specialization, (2) departmentalization, (3) centralization, (4) span of management, and (5) chain of command. Next, we discuss the various methods of combining these individual elements within a single busi- ness structure. We introduce four approaches to organizational structure—line, line-and-staff, ma- trix, and network—and present the advantages and disadvantages of each. We conclude the chapter with a brief discussion of how corporate culture, committees, informal groups, and the grapevine af- fect an organization. 7.2 TRANSITION GUIDE New in Chapter 7: Creating a Flexible Organization  A new Inside Business feature titled “Can Structural Changes Re-Ignite McDonald’s Growth?” describes the organizational changes McDonald’s has been implementing to reig- nite their sales growth.  A Career Success feature titled “Flexible Work Space: Are You Ready to Sit Next to the CEO?” discussing the concept of the flexible workspace has been added.  Examples have been updated to include companies such as Office Depot.  Added an Ethical Success or Failure? feature titled “If We Get Ethics Right, Will Compli- ance Follow?” regarding L’Oreal’s philosophy toward ethical behavior.  An Entrepreneurial Success feature titled “Entrepreneurs Set the Tone of Corporate Culture” has been added listing tips from entrepreneurs about how to cultivate a strong corporate cul- ture.
  • 7. Chapter 7 Creating a Flexible Organization 3 © 2017 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. 7.3 QUICK REFERENCE GUIDE Instructor Resource Location Transition Guide IM, p. 2 Learning Objectives Textbook, p. 188; IM, p. 4 Brief Chapter Outline IM, pp. 4-5 Comprehensive Lecture Outline IM, pp. 5-12 Career Success Flexible Work Space: Are You Ready to Sit Next to the CEO? Textbook, p. 193 Entrepreneurial Success Entrepreneurs Set the Tone of Corporate Culture Textbook, p. 202 Ethical Success or Failure If We Get Ethics Right, Will Compliance Follow? Textbook, p. 200 Inside Business Can Structural Changes Re-Ignite McDonald’s Growth? Textbook, p. 189 Marginal Key Terms List Textbook, p. 207 Concept Checks Textbook, pp. 192, 193, 194, 197, 198, 203, 204, and 205 Questions and Suggested Answers, IM, pp. 13-15 Discussion Questions Textbook, p. 207 Questions and Suggested Answers, IM, pp. 17-18 Video Case (Zappos Wants to Make Customers [and Employees] Happy) and Questions Textbook, pp. 207-208 Questions and Suggested Answers, IM, pp. 18-19 Building Skills for Career Success Textbook, pp. 208-209 Suggested Answers, IM, pp. 19-21 IM Quiz I & Quiz II IM, pp. 240-242 Answers, IM, p. 22 Classroom Exercises IM, p. 24-31
  • 8. 4 Chapter 7 Creating a Flexible Organization © 2017 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. 7.4 LEARNING OBJECTIVES After studying this chapter, students should be able to: 1. Understand what an organization is and identify its characteristics. 2. Explain why job specialization is important. 3. Identify the various bases for departmentalization. 4. Explain how decentralization follows from delegation. 5. Understand how the span of management describes an organization. 6. Describe the four basic forms of organizational structure. 7. Describe the effects of corporate culture. 8. Understand how committees and task forces are used. 9. Explain the functions of the informal organization and the grapevine in a business. 7.5 BRIEF CHAPTER OUTLINE I. What Is an Organization? A. Developing Organization Charts B. Major Considerations for Organizing a Business II. Job Design A. Job Specialization B. The Rationale for Specialization C. Alternatives to Job Specialization III. Departmentalization A. By Function B. By Product C. By Location D. By Customer E. Combinations of Bases IV. Delegation, Decentralization, and Centralization A. Delegation of Authority 1. Steps in Delegation 2. Barriers to Delegation B. Decentralization of Authority V. The Span of Management A. Wide and Narrow Spans of Management B. Organizational Height
  • 9. Chapter 7 Creating a Flexible Organization 5 © 2017 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. VI. Forms of Organizational Structure A. The Line Structure B. The Line-and-Staff Structure C. The Matrix Structure D. The Network Structure VII. Corporate Culture VIII. Committees and Task Forces IX. The Informal Organization and the Grapevine 7.6 COMPREHENSIVE LECTURE OUTLINE I. WHAT IS AN ORGANIZATION? An organization is a group of two or more people working together to achieve a common set of goals. A neighborhood dry cleaner owned and operated by a husband and wife team is an organization. So are IBM and Home Depot. A. Developing Organization Charts. An organization chart is a diagram that represents the positions and relationships within an organization. (See Figure 7-1.) 1. The chain of command is the line of authority that extends from the highest to the lowest levels of the organization. 2. The positions represented by broken lines are not part of the direct chain of com- mand; these are advisory, or staff, positions. 3. Many smaller organizations find organization charts useful. Some large organiza- tions do not maintain complete, detailed charts because: a) It is difficult to accurately chart a few dozen positions, much less the thou- sands that characterize larger firms. b) Larger organizations are almost always changing which quickly makes the or- ganization chart outdated. Teaching Tip: Enter “organization chart” in your favorite search engine and bring up some exam- ples of organization charts. Some good ones include the one for the Justice Department (http://www .justice.gov/agencies/index-org.html) and the one for the United Nations (http://www.un.org/en/aboutun/structure/pdfs/UN_System_Chart_30June2015.pdf). Comparing these and the charts you found, what do you think constitutes a good organization chart? B. Major Considerations for Organizing a Business. The factors to consider when de- ciding how to organize a firm include job design, departmentalization, delegation, span of management, and chain of command. II. JOB DESIGN
  • 10. 6 Chapter 7 Creating a Flexible Organization © 2017 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. A. Job Specialization. Job specialization is the separation of all organizational activities into distinct tasks and the assignment of different tasks to different people. B. The Rationale for Specialization. Specialization is necessary for several reasons. 1. The “job” of most organizations is simply too large for one person to handle. 2. When a worker has to learn one specific, highly specialized task, that individual can learn it quickly and perform it efficiently. 3. The worker who is doing the same job over and over does not lose time changing operations. 4. The more specialized the job, the easier it may be to design specialized equipment. 5. The more specialized the job, the easier is the job training. Teaching Tip: As an example of job specialization, ask your students about the specialization in their family as they were growing up. Chances are that each member of the family had some tasks for which they were the family “expert.” For example, were they the computer guru in their house? C. Alternatives to Job Specialization. Specialization can also have some negative conse- quences, such as employee boredom and dissatisfaction. Managers can minimize these issues. 1. Job rotation is the systematic shifting of employees from one job to another. 2. Job enlargement and job enrichment, along with other methods used to motivate employees, are discussed in Chapter 10. III. DEPARTMENTALIZATION. Departmentalization is the process of grouping jobs into manageable units. Common bases of departmentalization are: A. By Function. Departmentalization by function groups jobs that relate to the same or- ganizational activity. 1. Many smaller and newer organizations departmentalize on function. 2. The disadvantages of this method are that it can lead to slow decision making and it tends to emphasize the department rather than the organization. B. By Product. Departmentalization by product groups all activities related to a particular good or service. 1. This approach is often used by older and larger firms that produce and sell a vari- ety of products. C. By Location. Departmentalization by location groups all activities according to the de- fined geographic area in which they are performed. D. By Customer. Departmentalization by customer groups all activities according to the needs of various customer populations. E. Combinations of Bases. Many organizations use a combination of departmentalization bases. (See Figure 7-2.)
  • 11. Chapter 7 Creating a Flexible Organization 7 © 2017 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. Teaching Tip: Ask your students if any of them have ever worked for a restaurant or hotel. Ask them what type of departmentalization they might have encountered. A hotel might have a specific group of employees who only handle banquets and corporate meetings, which would be an example of customer- based departmentalization. At a restaurant, things might be arranged by function. As part of the discus- sion, ask students what improvements they might make. IV. DELEGATION, DECENTRALIZATION, AND CENTRALIZATION. Delegation as- signs work and power to other workers. A. Delegation of Authority 1. Steps in Delegation. Three steps are generally involved in the delegation process. (See Figure 7-3.) a) The manager must assign responsibility. Responsibility is the duty to do a job or perform a task. b) A manager must grant authority, which is the power, within the organization, to accomplish an assigned job or task. Teaching Tip: Ask students if anyone has ever given them the responsibility for accomplishing a task without giving them the authority to get it done. c) The manager must create accountability. Accountability is the obligation of a worker to accomplish an assigned job or task. Accountability is created, but it cannot be delegated. 2. Barriers to Delegation. For several reasons, managers may be unwilling to dele- gate work. a) A manager may not trust the employee to complete the task. b) A manager may fear that a subordinate will do exceptional work and attract the attention of top management. c) Some managers are so disorganized that they simply are not able to plan and assign work effectively. Teaching Tip: Consider using “The Delegator” exercise here. It is a five-minute individual quiz that can be used as the basis for discussion regarding when it is and when it isn’t appropriate to delegate. B. Decentralization of Authority. The pattern of delegation throughout an organization determines the extent to which that organization is decentralized or centralized. 1. An organization in which management consciously attempts to spread authority widely across organization levels is said to be a decentralized organization.
  • 12. 8 Chapter 7 Creating a Flexible Organization © 2017 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. 2. An organization that systematically works to concentrate authority at the upper lev- els is a centralized organization. 3. A variety of factors can influence the extent to which a firm is decentralized. a) The external environment in which the firm operates. The more complex or unpredictable the environment, the more likely it is that top management will let lower-level managers make important decisions because lower-level man- agers are closer to the problems. b) The nature of the decision to be made. The riskier or more important the deci- sions that have to be made, the greater is the tendency to centralize decision making. c) The decision-making abilities of lower-level managers. d) A firm that has practiced centralization or decentralization is likely to main- tain that same practice in the future. 4. In principle, neither decentralization nor centralization is right. What works for one organization may or may not work for another. V. THE SPAN OF MANAGEMENT. The fourth major step of organizing a business is estab- lishing span of management (or span of control), which is the number of workers who report directly to one manager. A. Wide and Narrow Spans of Management. A wide span of management exists when a manager has a large number of subordinates. A narrow span exists when the manager has only a few subordinates. Several factors determine the span that is best for a particu- lar manager. B. Organizational Height. Organizational height is the number of layers, or levels, of management in a firm. 1. The span of management plays a direct role in determining an organization’s height. (See Figure 7-4.) a) If the span of management is wide, fewer levels are needed, and the organiza- tion is flat. b) If the span of management is narrow, more levels are needed, and the result- ing organization is tall. 2. In a tall organization, administrative costs are higher because more managers are needed. Communication may become distorted. 3. Managers in a flat organization may have to perform more administrative duties because there are fewer managers. VI. FORMS OF ORGANIZATIONAL STRUCTURE. The four basic forms of organizational structure are line, line-and-staff, matrix, and network. A. The Line Structure. A line structure is when the chain of command goes directly from person to person throughout the organization.
  • 13. Chapter 7 Creating a Flexible Organization 9 © 2017 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. 1. Managers within a line structure, called line managers, make decisions and give orders to subordinates to achieve the goals of the organization. 2. A line structure allows line managers to make decisions quickly with direct ac- countability because the decision maker only reports to one supervisor. 3. The downside of a line structure is that line managers are responsible for many ac- tivities and therefore must have a wide range of knowledge about all of them. Con- sequently, line structures are more popular in small organizations rather than in medium- and large-sized organizations where activities are more numerous and complex. B. The Line-and-Staff Structure. A line-and-staff structure utilizes the chain of com- mand from a line structure, but also provides line managers with specialists, called staff managers. 1. Staff managers provide support, advice, and expertise to line managers. They are not part of the chain of command but they do have authority over their assistants. 2. Both line and staff managers are needed for effective management, but the two po- sitions differ in important ways. (See Figure 7-5.) a) Line managers have line authority, which means that they can make decisions and issue directives relating to the organization’s goals. b) Staff managers have advisory authority, which means they can provide advice to line managers. Staff managers also have functional authority, allowing them to make decisions and issue directives about their areas of expertise. 3. Conflict between line managers and staff managers can occur if line managers per- ceive that staff managers are a threat to their authority or if staff managers perceive that their recommendations are not being adopted by line managers. There are sev- eral ways to minimize this conflict. a) Integrate line and staff managers into one team. b) Ensure that the areas of responsibility of line and staff managers are clearly defined. c) Hold line and staff managers accountable for the results of their activities. C. The Matrix Structure. The matrix structure combines vertical and horizontal lines of authority. 1. The matrix structure occurs when product departmentalization is superimposed on a functionally departmentalized organization. (See Figure 7-6.) 2. Authority flows both down and across and employees report to more than one su- pervisor. 3. In a matrix structure, people from different departments are assigned to a group, called a cross-functional team, to work on a new project. a) Frequently, cross-functional teams are charged with developing new products. b) The project manager is in charge of the team, but employees on the team also report to their functional department supervisor.
  • 14. 10 Chapter 7 Creating a Flexible Organization © 2017 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. c) Cross-functional teams may be temporary or permanent. d) These teams are often empowered to make major decisions. 4. The matrix organization has several advantages. a) One advantage is added flexibility. b) This structure can increase productivity, raise morale, and nurture creativity and innovation. c) Employees experience personal development by doing a variety of jobs. 5. The matrix organization also has several disadvantages. a) Having employees report to more than one supervisor can cause confusion about who is in charge. b) Like committees, teams may take longer to resolve problems and issues than individuals working alone. c) Other difficulties may include personality clashes, poor communication, unde- fined individual roles, unclear responsibilities, and difficulties in finding ways to reward individual and team performance simultaneously. d) Because more managers and support staff may be needed, a matrix structure may be more expensive to maintain. D. The Network Structure. In a network structure (or virtual organization), administration is the primary function performed. Other functions are contracted out to other organiza- tions. 1. This type of organization has only a few permanent employees consisting of top management and a few hourly clerical workers. 2. Leased equipment and facilities are temporary. 3. There is limited formal structure. 4. Flexibility allows an organization to quickly adjust to changes. 5. Managers may face some of the following challenges: a) Controlling the quality of work performed by other organizations. b) Low morale and high turnover among hourly workers. c) A lack of clear hierarchy. Teaching Tip: Consider using the 30- to 60-minute “Virtual Network Structure” exercise here. This exercise will allow students to explore the complexities of building a network. VII. CORPORATE CULTURE. A corporate culture is generally defined as the inner rites, ritu- als, heroes, and values of a firm. A. Corporate culture is generally thought to have a very strong influence on a firm’s perfor- mance over time. B. Goffee and Jones identified four types of corporate cultures. (See Figure 7-7.) 1. Networked culture
  • 15. Visit https://testbankbell.com now to explore a rich collection of testbank, solution manual and enjoy exciting offers!
  • 16. Chapter 7 Creating a Flexible Organization 11 © 2017 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. 2. Mercenary culture 3. Fragmented culture 4. Communal culture Teaching Tip: Use the “What’s My Culture?” group exercise here. It takes approximately 15 to 20 minutes. C. Some experts believe that cultural change is needed when the company’s environment changes, such as when the industry becomes more competitive, the company’s perfor- mance is mediocre, or the company is growing rapidly. VIII. COMMITTEES AND TASK FORCES A. Several types of committees can be used within an organizational structure. 1. An ad hoc committee is created for a specific short-term purpose, such as review- ing the firm’s employee benefits plan. 2. A standing committee is a relatively permanent committee charged with perform- ing a recurring task. 3. A task force is a committee established to investigate a major problem or pending decision. B. Committees offer some advantages over individual action. 1. Several members are able to bring more information and knowledge to the task at hand. 2. Committees tend to make more accurate decisions and to transmit their results through the organization more effectively. C. Disadvantages to using committees include the following: 1. Committee deliberations take much longer than individual action. 2. Unnecessary compromise may take place within the committee. IX. THE INFORMAL ORGANIZATION AND THE GRAPEVINE. Informal organization describes the pattern of behavior and interaction that stems from personal rather than official relationships. A. An informal group is created by the group members themselves to accomplish goals that may or may not be relevant to the organization. 1. Workers may create an informal group to go bowling, form a union, get a particular manager fired or transferred, or share lunch. 2. Informal groups can be powerful forces in organizations. Managers should be aware of informal groups. B. The grapevine is the informal communications network within an organization.
  • 17. 12 Chapter 7 Creating a Flexible Organization © 2017 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. 1. The grapevine is completely separate from—and sometimes much faster than—the organization’s formal channels of communication. 2. Managers would make a mistake if they tried to eliminate the grapevine. A more rational approach is to recognize the existence of the grapevine as a part (though an unofficial part) of the organization.
  • 18. Chapter 7 Creating a Flexible Organization 13 © 2017 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. 7.7 TEXTBOOK ANSWER KEYS 7.7a Concept Checks Concept Check (p. 192) 1. How do large and small organizations use organization charts differently? Most smaller organizations find organization charts useful. They clarify positions and report relationships for everyone in the organization, and they help managers track growth and change in the organizational structure. However, many large organizations, such as ExxonMobil, Kel- logg’s, and Procter & Gamble, do not maintain complete, detailed charts for two reasons. First, it is difficult to chart even a few dozen positions accurately, much less the thousands that char- acterize larger firms. Second, larger organizations are almost always changing parts of their structure. An organization chart would be outdated before it was completed. 2. Identify the major considerations when organizing a business. The most important considerations are as follows: a. Job design. Divide the work that is to be done by the entire organization into separate parts, and assign those parts to positions within the organization. b. Departmentalization. Group the various positions into manageable units or departments. c. Delegation. Distribute responsibility and authority within the organization. d. Span of management. Determine the number of subordinates who will report to each manager. e. Chain of command. Establish the organization’s chain of command by designating the posi- tions with direct authority and those that are support positions. Concept Check (p. 193) 1. What are the positive and negative effects of specialization? For a number of reasons, some job specialization is necessary in every organization because the “job” of most organizations is too large for one person to handle. When a worker has to learn one specific, highly specialized task, that individual should be able to learn it very efficiently. A worker repeating the same job does not lose time changing from operations, as the pin workers did when producing complete pins. The more specialized the job, the easier it is to design spe- cialized equipment. And finally, the more specialized the job, the easier is the job training. The most significant drawback is the boredom and dissatisfaction employees may feel when repeat- ing the same job. Bored employees may be absent from work frequently, may not put much effort into their work, and may even sabotage the company’s efforts to produce quality products. 2. What are three ways to reduce the negative effects of specialization? Job rotation, job enlargement, and job enrichment can reduce the negative effects of specialization.
  • 19. 14 Chapter 7 Creating a Flexible Organization © 2017 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. Concept Check (p. 194) 1. What are the four most common bases for departmentalization? The four most common bases of departmentalization are by function, by product, by location, and by type of customers. Departmentalization by function groups jobs that relate to the same organizational activity. Departmentalization by product groups activities related to a particular good or service. Departmentalization by location groups activities according to the defined geo- graphic area in which they are performed. Departmentalization by customer groups activities according to the needs of various customer populations. 2. Give an example of each. Departmentalization by function groups jobs that relate to the same organizational activity, such as marketing and accounting. Departmentalization by product groups activities related to a par- ticular good or service. A company that sells consumer products might choose to separate based on product such as oral care products, personal care products, and home care products. Depart- mentalization by location groups activities according to the defined geographic area in which they are performed. Ford has divisions in the Americas, Europe, Asia Pacific, and Africa. De- partmentalization by customer groups activities according to the needs of various customer pop- ulations. For instance, an organization that sells computers might have one department focused on end consumers and another department focused specifically on business customers as their needs and order sizes will likely vary. Concept Check (p. 197) 1. Identify and describe the three steps in the delegation process. The three steps involved in delegation are (1) assigning responsibility, which is the duty to per- form the job or task; (2) granting authority, which is the power within the organization to ac- complish the task or job; and (3) creating accountability, which is the obligation of a subordi- nate to accomplish an assigned task or job. 2. Differentiate decentralized organization and centralized organization. The pattern of delegation throughout an organization determines the extent to which that organ- ization is decentralized or centralized. In a decentralized organization, management consciously attempts to spread authority widely across various organization levels. A centralized organiza- tion, on the other hand, systematically works to concentrate authority at the upper levels. Concept Check (p. 198) 1. Describe the two spans of management. A wide span of management exists when a manager has a larger number of subordinates. A nar- row span exists when the manager has only a few subordinates. 2. What are problems associated with each one? In a taller organization, administrative costs are higher because more managers are needed. Communication among levels may become distorted because information has to pass up and down through more people. Although flat organizations avoid these problems, their managers may perform more administrative duties simply because there are fewer managers. Wide spans
  • 20. Chapter 7 Creating a Flexible Organization 15 © 2017 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. of management also may require managers to spend considerably more time supervising and working with subordinates. Concept Check (p. 203) 1. Describe the four forms of organizational structure. The four forms of organizational structure are as follows:  A line structure is a management system in which the chain of command goes directly from person to person throughout the organization.  A line and staff structure not only utilizes the chain of command from a line structure but also provides line managers with specialists, called staff managers.  The matrix structure combines vertical and horizontal lines of authority.  In a network structure (sometimes called a virtual organization), administration is the primary function performed, and other functions such as engineering, production, mar- keting, and finance are contracted out to other organizations. 2. Give an example of each form. An example of a line structure would be a smaller organization such as a tea shop where the chain of command goes from the owner or CEO to the different levels of employees. An example of a line-and-staff structure might be a large sales organization with sales managers that oversee regional sales managers. The sales manager would have the authority to make sales decisions to advance company goals, while the regional sales managers oversee sales staff and specialize in their specific regions. An example of companies that use the matrix structure might be Ford Motor Company when it assembled a special project team to design and manufacture its global cars. Often, engineering and construction firms, like Bechtel Corporation, use a matrix structure for their projects. A network organization does not manufacture the products it sells. This type of organization has a few permanent employees consisting of top management and hourly clerical workers. Leased facilities and equipment, as well as temporary workers, are increased or decreased as the needs of the organization change. Thus, there is rather limited formal structure associated with a network organization. Often, start-ups are formed as a network structure. Concept Check (p. 204) 1. What is corporate culture? Corporate culture is generally defined as the inner rites, rituals, heroes, and values of a firm. It can have a powerful influence on how its employees think and act, as well as determine how the public perceives the organization. 2. Explain the four types of corporate cultures. There are four distinct types of corporate culture: a. Networked culture is a relaxed and informal environment. There is a strong commitment and a feeling of loyalty to the organization, characterized by a base of trust and friendship among employees.
  • 21. Other documents randomly have different content
  • 22. “No, only you,” retorted Jack. “For cats’ sake, cut out some of those questions; will you? We’ll call you Interrogation Mark if you don’t look out, only it’s too much of a mouthful to speak in a hurry. Cut along now, before we’re caught.” It was dark enough to elude a possible spying monitor, or one of the proctor’s emissaries, and soon the four lads were on their way to town. They went to a moving picture show, enjoying it greatly. “Now if we can get in without being seen, we’ll be all right,” remarked Tom, when they had neared the college on the return trip. “Pshaw, I shouldn’t much mind getting caught,” declared Jack. “It would be fun.” “Doing double boning, or being kept in bounds for a week wouldn’t though,” declared Tom with conviction. “I vote we don’t get caught, if we can help it.” “Maybe we can’t,” suggested Bert. “Why not?” George wanted to know. “Oh, ask us something easier,” laughed Tom. “Come on now, and don’t make too much noise.” They were about to cross the campus, and make for their dormitory, when there was a movement behind a clump of shrubbery, and a figure was seen to emerge. “There’s some one!” whispered Bert. “Caught!” murmured Tom. “I wonder who it is?” came from George. “It’s Bruce Bennington, the Senior,” came from Tom. “We are safe.” “You won’t be if you continue on this way,” came grimly from Bruce. “One of the proctor’s scouts is out to-night, just laying for innocent Freshies. You’d better cut around the side, and go in the back basement door. It’s generally open, or if it isn’t I’ve got a key that will do the trick.”
  • 23. “You know the ropes,” laughed Tom. “I ought to. I was a Freshman once. Come on, I’ll show you the way, but don’t work the trick too often.” Bruce walked up to Tom, and remarked: “Oh, it’s you, is it, Fairfield. Glad to see you again. I didn’t recognize you in the darkness. I just got in to-day.” “Yes, I saw you,” remarked our hero as he introduced his chums. Bruce continued to walk on beside Tom, the others following. The Senior led the way along a little-used path, well screened by trees from spying eyes. “Won’t you get caught yourself?” Tom wanted to know. “No, we lordly Seniors are allowed a few more privileges than you luckless squabs. Though I shouldn’t much mind if I was nabbed. It would be like old times,” and Tom detected a sigh in the words. Clearly Bruce was still worrying. “I saw you in Professor Skeel’s summer house this afternoon,” went on Tom. “Oh, so you were the lads he warned away! Yes, Skeel is a—well I guess I’d better not say anything,” spoke Bruce quickly. “It might not be altogether healthy.” “For you?” asked Tom. “Yes. I’m under some obligations to him, and—well, I don’t like to talk about it,” he finished. “Then you haven’t gotten over your trouble?” asked Tom sympathetically. “No, it’s worse than ever. Oh, hang it all, what a chump I’ve been!” exclaimed Bruce. “This thing is worrying the life out of me!” “Why can’t some of your friends help you?” asked Tom. “If I could ——”
  • 24. “No, thank you, Fairfield, no one can do anything but myself, and I can’t, just now. It may come out all right in the end. Don’t say anything about it. Here we are. Now to see if the door’s open.” Letting Bruce lead the way, the other lads cautiously followed. They saw him about to try the knob of the basement portal, when suddenly Tom became aware of a light flickering through a side window. “Hist!” he signalled to Bruce. “Someone’s coming!” “All right. You fellows lay low, and I’ll take a look,” volunteered their guide. “I don’t mind being caught.” “He’s got nerve,” said Jack, admiringly, as he and his chums crouched down in the darkness. Tom and the others saw Bruce boldly look in the window through which the light shone.
  • 25. CHAPTER VIII THE CALL OF THE PIGSKIN “Maybe it’s Professor Skeel,” whispered George, apprehensively. “Or Merry himself,” added Jack. “Nonsense!” replied Tom. “Neither of them would be in our dormitory at this hour.” “Unless they got wise to the fact that we went out, and they’re laying to catch us when we come in,” declared Bert. “If I’m nabbed I hope my dad doesn’t hear of it.” “Come on, fellows,” came in a shrill whisper from Bruce. “It’s only Demy, our studious janitor. He’s boning over some book, and if you help him with his conjugation, or demonstrate a geometric proposition for him, he’ll let you burn the school down and say nothing about it. Come on; it’s all right.” They entered through the door, which was not locked, so that Bruce did not have to use his key, and at their advance, into what was a sort of storeroom of the basement, the studious janitor looked up from a book he was reading. “Well, well!” he exclaimed. “Is this—ahem! young gentleman, I hardly know what——” “It’s all right, Demy,” interrupted Bruce with a laugh. “I brought ’em in. They want to help you do a little—let’s see what you’re at, anyhow?” and he looked at the book. “It’s Horace,” said the janitor. “I want to read some of his odes in the original, but the translating is very hard, to say the least. Still, I am determined to get an education while I have the chance.”
  • 26. “Good for you!” exclaimed the Senior. “I’ll help you, Demy. Horace is pie for me. You fellows cut along to your rooms,” he added, significantly. “You haven’t seen them, have you, Demy?” “No, Mr. Bennington, not if you don’t wish me to,” and the janitor, with a grateful look at the Senior, prepared to listen to the Latin, while Tom and his chums, grateful for the aid given them, hurried up the stairs to their apartments. “That was fine of him, wasn’t it?” remarked Jack, as good-nights were being whispered. “It sure was,” declared Tom, wishing more than ever that he could help the unhappy Senior. “I wonder why the janitor wants to know Latin?” came from the human question mark. “Oh, answer that in your dreams,” advised Tom. From the fact that no mention was made of their little night excursion, Tom and the others concluded that the studious janitor had kept his pact with Bruce. The latter told Tom afterward that he was kept busy giving Latin instruction until nearly midnight. “It was good of you,” said our hero. “Oh, pshaw! I’m glad I can do somebody good,” was the rejoinder. That was Bruce Bennington’s way. As Reddy had said, the Senior was his own worst enemy. “Hear the news?” burst out Jack, as he entered the room where Tom was studying, a few afternoons later. “No, what news?” “Call for Freshmen and regular football candidates is posted. Practice begins to-morrow. Let’s get out our suits.” “Fine!” cried Tom, tossing his book on the table, and scurrying for his trunk where he had packed away his moleskin trousers and
  • 27. canvas jacket. Jack soon had his out, looking for possible rents and ripped seams. “I’ve got to do some mending—worse luck!” exclaimed Tom, as he saw a big hole in his trousers. “Can you sew?” asked Jack. “Oh, so-so,” laughed Tom. “I can make a stab at it, anyhow,” and he proceeded to close up the rent by the simple process of gathering the edges together like the mouth of a bag, and winding string around them. “There! I guess that’ll do,” he added. It was a clear, crisp day, and “the call of the pigskin” had been heard all through the college. Several score of lads, in more or less disreputable suits, that had seen lots of service, assembled on the gridiron under the watchful eyes of the coaches. “I hope I make the regular eleven,” said Tom, as he sent a beautiful spiral kick to Jack. “So do I,” was the reply. “But I hear there are lots of candidates for it, and almost a whole team was left over from last season, so there won’t be much chance for us.” The practice was more or less ragged, and, in fact it was only designed to let the coaches see how the new lads “sized-up.” Several elevens were tentatively formed, and taken to different parts of the field to play against each other. Tom worked hard, and he was glad to note that one of the older players had regarded him with what our hero thought were favorable eyes. Jack was also doing well. This practice was kept up for several days, and about a week later Reddy Burke, meeting Tom, exclaimed: “Say, you fellows are in luck!” “How so?” asked Jack, who was with his chum. “You’ve made the eleven, I hear. You’ll probably get notice to-day.”
  • 28. “The regular?” cried Tom in delight. “Hardly! There’s only one new fellow going on that, I understand, though you might fill in as subs. But you’re both going to play on the first Freshman eleven.” “The Freshman team,” spoke Jack, somewhat disappointedly. “Say, what do you want?” asked Tom. “I think it’s fine. Of course I wish it was the regular, but maybe next year——” “That’s the way to talk,” declared Reddy, who was on the leading team himself. “But I tell you that you’re in luck to make the Freshman team. There are no end of candidates, but you two seemed to hit the mark.” Tom rejoiced exceedingly, and when he received his formal notice, as did Jack, our hero at once wrote to his parents, who were soon to reach Australia. Tom had had several letters from them since leaving home, but had yet to hear of their safe arrival. He sent the letter to Sydney, in care of his father’s lawyer. There were busy days for our hero and his chums now. With lectures to attend, studying to do, and football practice, their time was pretty well occupied. Bert Wilson had made the Freshman eleven, and the three chums played well together. Tom had not seen much of Bruce Bennington since the night the Senior aided the first year lads, for Bruce was busy too, as he was on the ’varsity. Tom found that football, as played at Elmwood, was very different from the Academy games, but he was made of tough material, and he soon worked well into his place as right half-back, while Jack was left tackle. Several scrub games had been played, and the Freshman coaches seemed satisfied with the work of their charges. “Hurray!” yelled Tom, running up to Jack one afternoon, as his chum was strolling across the campus. “Yell, old man!” “What for?”
  • 29. “We play our first regular game Saturday against Holwell college. They’ve got a strong team, but we’re going to win! I’m going to make a touchdown!” “Good! Oh, say, it’s great here!” and in the excess of their good spirits Tom and Jack fell to pummelling each other in hearty fashion.
  • 30. CHAPTER IX TOM’S TOUCHDOWN “Come on now, boys, line up!” It was the call of Coach Jackson for the final practice of the Freshmen eleven before their first big game. The regulars were to play against the scrub, and, as some of the positions were yet in doubt, there were some anxious hearts. For not a substitute but wanted to fill in on the regular eleven. Tom and Jack, because of the good showing they had made, were assured of places, but Sam Heller, who, to do him credit, was a fairly good player, was not so certain. It lay between him and Bert Wilson, as to who would be quarter-back. “But if I had my rights, and if that Fairfield chap hadn’t come butting in,” declared Sam to his crony, Nick, “I would be sure of my place.” “That’s right,” agreed Nick. “We’ll have to get up something on Fairfield, and make him quit Elmwood.” “I wish I could. Say, the Sophs haven’t done any hazing this term yet; have they?” “No, but they will.” “I suppose so. Well, just have ’em let me down easy; will you? I’m a Soph myself, by rights, if old Hammond hadn’t marked me low in maths. But have the Sophs give it to Fairfield and his chum good and proper; will you?” “Sure I will. We’re going to do some hazing after the football game. We thought we’d put it off until then.”
  • 31. “All right, only do Tom Fairfield up if you can.” “I will. I don’t like him any more than you do. He’s got too many airs to suit me—he and that Jack Fitch.” “Line up! Line up!” called the coach, and the practice began. Sam Heller was called on to take his place in the scrub, which he did with no good grace, casting envious eyes at Bert Wilson, and with a feeling of bitterness in his heart toward Tom. And with no good cause, for Tom had done nothing to Sam. “Now, boys, play your heads off!” ordered the coach. “I want to see what sort of stuff you’re made of. The best players will go against Holwell to-morrow.” Then the scrub game began, with the Freshmen players doing their best to shove back their opponents, and the latter equally determined to make as good a showing as possible. Back and forth the battle of the gridiron waged, with Tom jumping into every play, looking for openings where he might wriggle through with the ball, or help the man who had it to gain a yard or two. “Touchdown! Touchdown!” yelled the members of the first eleven, as they got the ball well down toward the scrub goal. “Make it a touchdown!” It would have been, but for the fact that Bert Wilson fumbled the ball in passing it back from centre. A scrub player broke through, grabbed the pigskin, and was off down the field like a shot. “Get him, boys!” cried Morse Denton, the Freshman captain, and Jack Fitch, who was as fleet as some ends, was after the fleeing youth. He caught him in time to prevent a score being made, but the coach shook his head at the next line up. “Heller, you go in at quarter to replace Wilson,” he said. “I am sorry,” the arbiter added, at the look of gloom on the face of Tom’s chum, “but fumbles are costly. I can’t afford to take any chances.” Bert said nothing, but he knew that he was not altogether at fault, for the centre had not passed the ball accurately. Sam Heller, with a
  • 32. triumphant smile at Tom, went to quarter, and the game proceeded. But it was noticed that Sam, who was giving signals, and deciding on most of the plays, did not give Tom as many chances as when Bert had been in place behind the centre. “You want to look out for Sam in the game to-morrow,” said Jack to Tom that night, when, after gruelling practice, the regular Freshmen had shoved the scrub all over the field. “Why so?” “Because I think he has it in for you. He’ll spoil your plays if he can, and he won’t give you a chance. Look out for him.” “I will. But at the same time I don’t believe he’d do anything to spoil the chance of the team winning.” “I wouldn’t trust him. At the same time he may do nothing worse than not give you a chance. It’s going to be a big game, I hear, and the fellow who makes good will be in line for the ’varsity next season.” “I’ll watch out. Now let’s do something. Come on in Bert’s room. He feels bad about not playing to-morrow.” “I know. But it’s forbidden to visit in other fellows’ rooms after hours.” “Oh, what of it?” asked Tom, who liked to take chances. “We’ve got to do something. It isn’t so late, and there are no lectures to- morrow.” “All right, go ahead. I’m with you. But I hope we don’t get caught. It might mean being ruled out of the game to-morrow.” Bert was grateful for the sympathy of his chums, and soon felt in better humor. Jack offered to repeat his water pitcher juggling act, and was only prevented by force on the part of Tom. There was a merry scuffle, and George Abbot came in to see what was going on, at the same time bringing warning that a sub-monitor had been patroling the corridors.
  • 33. “Then we’ve got to be quiet,” declared Tom. “Cut out your juggling, Jack.” The four chums talked for an hour or more, and then the three, who were out of their rooms, taking a cautious survey of the hall, prepared to go to bed, ready for the big game on the morrow. Jack and Tom just escaped being caught as they slipped into their apartment, but, as Tom remarked, “A miss was as good as a mile.” Then came the day of the great game. “Line up! Line up!” “Over here, Elmwood!” “This way, Holwell!” “Rah! Rah! Rah!” “Toot! Toot! Toot!” These were only some of the cries that burst forth from hundreds of throats at the annual game between the Elmwood and Holwell schools, as the Freshmen prepared to clash in their gridiron battle. The game was to take place on the Elmwood grounds, and both teams were out for practice. The crowds were beginning to arrive, and the bands were playing. “Say, there’s a mob here all right,” remarked Jack to Tom. “A raft of people.” “Yes. I hope we win.” “Oh, sure we will. Don’t get nervous. I only wish Bert was at quarter instead of Sam Heller.” “So do I, but it can’t be helped. I guess it will be all right.” “Line up!” It was the final call. The preliminaries had been all arranged, the goals chosen, and the practice balls called in. Elmwood was to kick
  • 34. off, and the new yellow pigskin was handed to her burly centre, who was poising it on a little mound of earth in the middle of the field. “Ready?” asked the official. “Ready!” answered both captains. The whistle shrilled out its signal, and the toe of the big centre met the ball squarely. It was well kicked into the Holwell territory. The full-back on the latter team caught it skillfully, and started to return with it, well protected by interference, but Jack Fitch worked his way through it, and tackled his man hard. “Good! Good!” screamed the Elmwood enthusiasts, and then the first scrimmage was prepared for. I am not going to describe for you that game in detail, for it formed but a small part in the life of Tom Fairfield. Sufficient to say that the gridiron battle was fairly even, and that at the end of the third quarter the score was a tie. “But we’ve got to win!” declared the Elmwood captain, during the rest period. “We’ve got to.” “And we will, if there’s a change made,” declared Jack Fitch boldly. “What do you mean?” “I mean that Tom Fairfield isn’t getting a fair show.” “Oh, Jack!” exclaimed Tom. “That’s right! You’re not!” declared his chum. “Sam hasn’t called on you three times during the game. It’s been all wing shift plays, or place kicks, or forward passes, or fake kicks or something like that. Why can’t we have some straight, old-fashioned football, with a rush of the half-back through tackle and guard or centre? Tom’s a good ground-gainer.” “I’ve played him as much as I saw proper,” snapped Sam. “You have not!” declared Jack hotly.
  • 35. “Easy, boys,” cautioned the coach. “There must be no personal feeling. Perhaps some straight football would go well, Heller.” “All right, I’ll give it to ’em.” The whistle blew to start the last quarter. “Remember, boys, a touchdown will do the trick, and win the game!” pleaded the Elmwood captain. “Look out for yourself, Tom,” cautioned Jack. “Why?” “Because Sam is just mad enough to make you fumble the ball and spoil a play. Then he’ll accuse you of losing the game.” “I’ll watch out.” The play was resumed. It was give and take, hammer and tongs, with the best players making the most gains. The ball was slowly forced down the field toward the Holwell goal. “Touchdown! Touchdown!” screamed the supporters of our hero’s college, and there were many of them. “Seven, eleven, thirty-three, Elmwood! Eight—nine—twenty-one!” called Sam. It was the signal for the full-back to take the ball through centre. It was almost the last chance, for the time was nearly up, and Tom had not been given a single opportunity that quarter. His heart burned against his enemy; yet what could he do? The quarter-back dropped his hands as a signal for the centre to snap the ball back. Sam caught it fairly, and turned to pass it to the full-back. Then, that always fatal element in football developed. There was a fumble. The ball was dropped. “Grab it! Fall on it!” yelled half a dozen Holwell players. The Elmwood line wavered. Could it hold?
  • 36. Tom Fairfield, a mist before his eyes, saw the pigskin rolling toward him. He picked it up on the jump. In another moment Jack Fitch and Joe Rooney, his guard, had torn a hole in the opposing line. “Come on, Tom!” yelled Jack hoarsely. And Tom, with lowered head, with the ball held close to his breast, plunged into the line. He hit it hard. It yielded. He went through with a rush, pushed by Jack and Joe. Then, seeing but a single man between himself and the coveted goal, he rushed for it. All but the opposing full-back had been drawn in at the sight of the fumble, and the chance to secure the ball. Tom rushed at this lone player. There was a shock. Tom reeled, but managed to retain his footing. He shoved the full-back aside, and ran on. “Oh, great!” he heard hundreds yell. “Go on! Go on!” How he ran! It was the opportunity for which he had waited. In spite of Sam Heller it had come to him. Over the white chalk marks Tom scudded, until, with panting breath, with a heart that seemed bursting, and with eyes that scarcely saw, he fell over the last line, and planted the ball between the goal posts, making the winning touchdown. The other players—his own and his opponents— straggled up to the last mark. The whistle blew, ending the game. “Oh wow!” shrilled hundreds of voices. “Elmwood! Elmwood! Elmwood forever!” “Tom, you won the game! You won the game!” yelled Jack in his chum’s ear, as Tom got up, holding his foot on the ball. “You won in spite of Sam!” “I—I’m glad—of—it!” panted Tom, scarcely able to breathe even yet, for he had run hard.
  • 38. CHAPTER X A COWARD’S TRICK “Three cheers for Fairfield!” “Rah! Rah! Rah!—Elmwood!” “Three cheers for Holwell!” There were shouts, cries and cheers of joy at the victory on the part of our hero’s followers, while there was corresponding gloom in the camp of their unsuccessful rivals. “Great work, old man!” complimented Tom’s captain. “You did the trick for us!” “It was an accident. I just managed to get the ball, and run,” explained Tom. “Lucky for us you did. It was an accident that might have counted heavily against us. What was the matter with you, Sam, in passing the ball?” “Aw, it wasn’t my fault. It slipped. Anyhow our full-back had his hands on it, and he dropped it.” “I did not!” declared that player. “You didn’t pass it to me fairly.” “That’ll do!” interrupted the captain sharply. “We don’t want any quarrels. Besides, we won the game.” Tom was surrounded by a joyous crowd of his chums, and other admirers, as the team raced from the field, and the throng of spectators filed out of the stands. “Well, how do you feel?” asked Jack of his chum, as they were in their room together, after a refreshing bath in the gymnasium.
  • 39. “Great! I expect I’ll be a little lame and stiff tomorrow though. Somebody gave me a beaut dig in the ribs.” “And I guess our whole team, and half of the other one, was piled on me at one stage of the game,” remarked Jack ruefully, as he rubbed his back reflectively. “But it was a glorious win all right. And how you did run, Tom!” “I just had to, to make that touchdown.” And then the two boys fell to talking of the game, playing it all over again in detail. “I just thought Sam would be mean enough not to give you a chance,” remarked Jack. “Oh, maybe it wasn’t intentional,” replied our hero, who did not like to think ill of anyone. “Get out! Of course it was. Ask any of the fellows. But he fooled himself. That fumble spoiled his plans, and you grabbed your opportunity.” “And the ball too,” added Tom, as there came a knock on their door. “Come!” called Jack, and Bert Wilson and George Abbot entered. “Came to pay our respects,” spoke Bert. “How does it feel to be hero? Aren’t your ears burning, with the way the fellows are talking about you?” “Not exactly.” “Why should his ears burn?” asked George. “Is it because he—” “Now you quit, or I’ll fire the dictionary at you,” threatened Bert. “I told you I’d bring you in on one condition, and that was that you wouldn’t be a question box.” “But I just wanted to know,” pleaded George. “Then look it up in an encyclopedia,” directed Jack, with a laugh. “I’m not going to answer any more questions.”
  • 40. “I hope you get a chance next game,” said Tom to Bert. “Maybe you will after the fumble Sam made.” And Bert did. For there was a conference between the Freshman captain and coach that night, which resulted in Sam being sent back to the scrub. He protested mightily. “It wasn’t my fault—that fumble,” he declared. “I think it was,” spoke the coach. “Anyhow you didn’t run the team as well as I thought you would. Why, you didn’t give Fairfield half a chance, and he showed what he could do when he did get a show.” “Aw, he can’t play football.” “I think he can. Anyhow, you’ll shift back, but if you do good work I’ll play you on the regular team again before the season is over.” And with this Sam had to be content. Football practice was resumed on Monday, and the team seemed to do better with the change in quarter-backs. There was a match in the middle of the week, and again Elmwood won handily, Jack Fitch distinguishing himself by a long run, while Tom made some star tackles, once saving a touchdown by catching the player a short distance from the goal. “I’ll get even with Fairfield yet!” threatened Sam to Nick. “He needn’t think he can run things here.” “Go in and do him,” advised his crony. “Can’t you pick a quarrel with him, and have it out?” “I’ll try. If you see a chance, sail in and lick him.” “I will,” promised Nick, but Sam’s chance came sooner than he expected, or, rather, he made the opportunity. There is a certain fine powder, a sort of a pepper-snuff so fine that it can not be seen floating about, yet which, if scattered about a room, will irritate the eyes, nose and throat in a marked degree. Sam bought some of this powder, and making it up into a small
  • 41. paper parcel, he watched his chance to slip it into Tom’s handkerchief pocket. “He’ll pull it out in class,” Sam explained to Nick, “and set the whole room to sneezing. I’ll try and have him do it in Latin recitation, and Skeel won’t do a thing to him, for Tom sits in the front row, and the prof. will see him.” “Suppose Fairfield catches you?” “I’ll take care that he doesn’t,” declared Sam, and he was lucky enough to bring about his cowardly trick undetected. As the students went into the Latin class, presided over by Professor Skeel, Sam slipped the sneezing powder into Tom’s pocket, on top of his handkerchief. It was quickly done, and, in the press, our hero never noticed it. Then Sam quickly joined one of his classmates, with whom he was more or less thick, to prevent detection. The recitation was about half over, and Tom, who had been called on, had made a failure, for a very hard question, and one he had never dreamed would be brought up in class, was asked him. “Remain after the session, and write me out fifty lines of Cæsar,” ordered the mean instructor. Tom shut his laps grimly. A little later he pulled out his handkerchief, and, as might have been expected, the powder flew out, scattering from the paper. A few moments later a boy began to sneeze, and soon the whole room was doing it—even the professor. Now Professor Skeel was no simpleton, if he was mean, and he at once detected the irritating powder. He realized at once that some one had done it for a trick, and he had seen the paper fall from Tom’s pocket, as the stuff scattered. “Fairfield!” he exclaimed angrily, “did you scatter that powder?” “Not intentionally, sir.” “What do you mean?”
  • 42. “I mean that I did not know it was there. Some one must have put it in my pocket for a joke.” “Nonsense! Do you expect me to believe that?” the professor asked sharply of Tom. “It’s the truth, sir.” “Preposterous! I don’t believe you!” “Sir!” exclaimed our hero, for he was not in the habit of being told that he spoke an untruth. “Don’t contradict me!” stormed the teacher. “I say you did it on purpose—er—a-ker-choo! On purpose—ker-choo! I have known it to be done before, in other classes, but never in mine. I will have no nonsense! Ker-choo!” The professor was having hard work to talk, for he sneezed quite often, as, in fact, did every one in the class. “This foolishness will have to stop!” he declared. “I am certain you put that powder in your own pocket, Fairfield.” “I did not, sir.” “Ha! Did any one here put that powder in Fairfield’s pocket?” asked the professor. Naturally the guilty Sam did not answer. “There, you see!” exclaimed Mr. Skeel, triumphantly. “I knew you did it—ker-choo! But I have no doubt others may have been implicated, and I will punish the whole class. You will all of you write me out a hundred lines of Cæsar.” “That is not fair, sir,” spoke Tom boldly. “What! You dare to tell me that!” stormed Mr. Skeel. “It is not fair,” insisted Tom. “Either I alone am responsible, which I deny, or some one else is. I assure you, sir, that no one in the class entered with me into any trick to do this thing.”
  • 43. “I don’t believe you. The whole class will be punished unless the guilty one confesses—and that includes you!” and the professor looked angrily at Tom. Sam, of course, would not admit his part in the affair, and as it was impossible to have the class remain longer in the powder- infested room, the students were dismissed. But Professor Skeel would not remit the punishment. “Say, this is tough luck—to have to write out all that Latin, for something we didn’t do,” complained Frank Nelson. “I should say so,” added Harry Morse. “Why don’t you own up to it, Fairfield, and save our hides.” “Because I didn’t do it intentionally.” “Honestly?” “Of course.” “Say, if Tom says he didn’t do it, he didn’t,” declared Jack. “I guess that’s right,” agreed Harry. “Excuse me, Tom,” and, to the credit of Tom’s classmates, one and all expressed their belief in his innocence. That is, all but Sam, and he kept quiet, avoiding our hero. But, to ward off suspicion, Sam growled louder than anyone about the task. “I’d like to get hold of the fellow who used that powder,” complained Ed. Ward. “You won’t have to look far for him, I guess,” said Jack, in a voice that only Tom heard. “Do you think Sam did it?” asked Tom. “I sure do. But you want to be certain of your proof against him before you accuse him!” “I will,” declared Tom. “I’ll do a bit of detective work.” But he had no clews to work on, and, though he was sure his enemy had made him and the others suffer, he could prove nothing,
  • 44. for the paper in which the powder was wrapped was blank.
  • 45. CHAPTER XI A CLASS WARNING “Well, if any of you young gentlemen have any more powder to scatter around, you had better do it, and have done with it,” remarked Professor Skeel a day or so later, when Tom and his chums came in to recite. “Only if you do,” he added sarcastically, “the punishment I meted out before will be doubled, and, in case the offense is repeated a third time, I will go on doubling the task, if necessary in arithmetical progression.” He looked at the lads, with a sneering smile on his face. There were mutterings of discontent from all, save perhaps Sam Heller, for the lads felt not only the injustice of the uncalled-for remarks, but the former punishment still rankled in their minds. “No one seems inclined to take advantage of my offer,” went on Professor Skeel, “so we will go on with the lesson. Fairfield, you may begin. We’ll see if you are prepared.” Tom was, fortunately, and it seemed not only to him, but to some of the others, as if the teacher was displeased. Very likely he would have been glad of a chance to punish Tom. But he did not get it—at least that day. “Unmannerly brute!” murmured Tom, as he sat down. “I’ll pay you back yet. Not because of what you did to me, but because you’re unfair to the rest of the class.” Tom hated unfairness, and he also felt that, in a way, he was to blame for the punishment the class had unjustly suffered. He had not been able to learn anything about how the powder came to be
  • 46. put in his pocket, though he suspected Heller more than ever, as he saw how vindictive the Freshman bully was toward him. “I almost wish he’d pick a fight with me,” thought Tom. “Then I could give him what he deserves.” But Sam saw no chance of doing any further harm to the lad whom he hated with so little cause. “Why can’t you think of something to help me out?” Sam asked of his crony. “Think of something yourself,” retorted Nick. “I’ve got my own troubles. We’re going to haze the Freshmen tonight, and I’m on the committee of rules and regulations,” and he laughed. “You are? Then this is my chance! Come over here where we can talk,” and the bully led his crony to one side. This talk followed the dismissal of Professor Skeel’s Latin class, during which nothing had occurred save that the instructor took every chance of insulting the students. “Say, if this keeps up much longer, we’ll have to do something, Jack,” declared Tom, as they proceeded on to another recitation. “That’s right. But what can we do?” “Oh, I’m going to think of something. I wish we could haze him.” “So do I. But I guess we’ll be hazed ourselves first.” “How’s that?” “Why it’s this week that the Sophs get after us. We may expect them any night now. Going to crawl?” “I am not! Might as well have it over with.” “That’s what I say.” Though Tom and his Freshmen chums rather expected the advent of their traditional enemies, the Sophomores, they hardly looked for
  • 47. visits that same night, and so, when a knock came on the door of the room occupied by Tom and Jack, they opened it unsuspectingly. “Here are two!” exclaimed a voice, as several masked figures entered. “We’re in luck! Grab ’em!” The orders of the ringleader were obeyed. Tom and Jack could not tell who their captors were. “I say, Tom, shall we fight ’em?” asked Jack, always ready for a battle. “No, what’s the use—in here?” asked Tom significantly. “Ha! Scrappers, eh?” remarked another Sophomore. “You’re the kind we’re looking for!” “And maybe you’ll get more than you want!” exclaimed Tom. Neither he nor Jack resisted as they were led forth. It was a sort of unwritten rule that no fighting against the hazers should take place in the dormitories, as property was likely to be damaged. “Wait until we get in the open!” whispered Tom to Jack, as they were being led down stairs. “Then we’ll upset ’em if we can, and run. They don’t look to be very husky.” “That’s right,” agreed Tom’s chum. “Ha! No plotting!” cried the ringleader, giving Tom a dig in the ribs. “I’ll give you that back with interest when I get the chance,” murmured our hero. Other parties of hazers made their appearance in the corridor, some leading Bert Wilson and George Abbot. “Where are you taking me? What are you going to do? Is this allowed?” fired George at his captors. “Sure it’s allowed, you little question mark!” exclaimed a Sophomore. “Trot along now.” Tom and his chums were led over the campus. They could see other little groups of prisoners in like plight, and the Sophomores, all
  • 48. of whom wore masks, gathered together with their captives. “To the river!” ordered the ringleaders. “We’ll make ’em wade a bit.” “Oh, they’re going to duck us!” whimpered George. “I wonder why they do it?” “Oh, there goes Why!” exclaimed Jack. “He can’t keep still.” “They’re not going to duck me!” murmured Tom. “Come on, Jack, now’s our chance. Make a break!” It was the best chance Tom had seen, and, with a sudden push, and a putting out of his foot, he tripped the lad who had hold of his arm. Then, with a well-directed punch, he paid him back for the dig in the ribs. Tom was free to run. “Come on, Jack!” he called. His chum, performing a like trick, was also free, and their two captors were down on the ground. But the flight did not go unnoticed. “Two are loose! Grab the two Freshies!” yelled the lads who had held Tom and Jack. The cry was taken up, and some of the Sophomores, who had no Freshmen to take care of, ran after the two chums. Our heroes might have gotten away but for the fact that two lads, masked, who were coming across the campus to join their fellows, saw them, and waited to catch the two fleeing ones. Tom and Jack tried to dodge, but could not. There was a clash, and Jack was caught. In a moment other Sophomores came up, and had him. Tom was struggling with his captor. “Take that!” cried the latter, when, finding he could not subdue Tom, he struck our hero a blow in the face. “I won’t take that from any one!” cried Tom fiercely. “Hazing customs or not!” He retaliated, and with such good measure that he knocked the other down. The black mask came off in the fall, and it was light enough for Tom to see Sam Heller.
  • 49. “You!” he cried. “You’re not a Sophomore! You have no right to haze!” “This is my second year here. I’m a Sophomore by rights!” growled Sam, much put out that his trick had been discovered. “I’ll get even with you, too!” In his rage he leaped up and rushed at Tom. It was just the chance the other wanted, and our hero promptly knocked Sam down again. He was wild with rage. By this time a knot of Sophomores surrounded Tom. “Hold on there, Fresh!” cried some one who seemed to be in authority. “This won’t do, you know. You shouldn’t fight back when you’re being hazed.” “Has a Freshman the right to help the Sophs haze us?” demanded Tom, as he recognized Bruce Bennington in the objector. “Here’s Sam Heller, of our class, joining against us.” “Is that so?” asked Bruce in surprise. With some other Seniors he had come out to see the fun. “That’s not allowed, you know, Wendell,” he said, turning to the leader of the Second year lads. “I didn’t know Heller was here,” replied Wendell. “That’s straight. He has no right. We beg your pardon, Fairfield. Sam, how did this happen?” Wendell was justly indignant. “Well, I claim I’m a Sophomore, and I would be if I had a fair show. I thought I had a right to help haze.” Sam was whining now, like all cowards when found out. His trick, which he had formed with the aid of Nick, had failed. The two had planned to get Jack and Tom off alone, during the general excitement over the hazing, and thrash them. “You’re not a Soph, and you can’t do any hazing,” declared Wendell decidedly. “You ought to be hazed yourself, and you would be, only you got yours last year. Come along now, Fairfield, and take what’s coming to you.”
  • 50. “All right,” agreed Tom good-naturedly. He was satisfied with what he had done to Sam. The crowd of Sophomores was now so large that there was no chance for our hero and his chum to escape. “Take your medicine, Fairfield,” advised Bruce with a laugh. “It won’t be very bad.” “All right,” said Tom again, and he and Jack were led back to their luckless mates, the little group of Seniors following. The hazing was not very severe. The Freshmen were made to wade in the river up to their knees, and then, with coats turned inside out, forced to dance in a ring, while the Sophomores laughed their delight, and played mouth organs. Some few were tossed in blankets, and much horse play was indulged in. But the discovery of Heller’s trick rather discomfited the second year lads, and they felt that there was a little blight on their class. Otherwise the hazing might have been more severe. “Now then, form in line, and give three cheers for the Sophs, and you can go home to your beds,” declared Wendell. “Only remember, every Freshman must wear his cap backwards every time he comes on the campus, for the next two weeks, and salute every Sophomore he meets, under penalty of being hazed over again. Remember! Now for the cheers!” They were given, and the hazing was over. No one had been much annoyed by it, save perhaps Sam Heller. “It didn’t work,” he grumbled to Nick, later that night. “We had a fight, though.” “Did you lick him?” asked Nick, who had been separated from his crony during the fracas with Tom. “I sure did.” “How’d you get that bruise near your eye?” asked Nick. “Oh—er—I—sort of fell,” stammered Sam. The bruise was where Tom had hit him.
  • 51. And thus the hazing of Tom’s Freshman class passed into history. Several weeks passed, and our hero came to like the school more and more. He made many new chums, and no more enemies, though Sam and Nick disliked him more than ever, and thought bitter thoughts, and devised endless schemes to “get even,” as they expressed it, though the debt was on their side. But, though they annoyed Tom and his chum often, the latter as often got back at them in hearty fashion. Tom heard from his parents, that they had arrived safely, and they said the business was going on satisfactorily. The weather was getting colder each day, and the boys began to have thoughts of skating and ice boating as soon as the river should be frozen over. The football season had closed. Then, unexpectedly, there came another clash with Professor Skeel. In Latin class one day several students came unprepared, and failed in reciting. “We’ll stop right here!” exclaimed the professor. “It is evident to me that an organized attempt to miss in Latin is under way. I shall double the usual number of lines that you are all to write out. Perhaps that will teach you not to trifle with me.” Several protested at this, saying that the reason for their failure was additional work in other classes. Others, who had not failed, declared that it was manifestly unfair to make them suffer with the rest. “Silence!” snapped the professor. “You may stay here until your tasks are done,” and he prepared to leave the room, intending to send a monitor to take charge of the lads. “Say, this is rank injustice!” exclaimed Jack. “It sure is,” came from Tom. “And the ice on the river is thick enough for skating, I believe. If we didn’t have to stay here we could cut the next lecture and have some fun.” “We sure could. What’ll we do?”
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