From User Experience to Earth Experience
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The document discusses digital waste and its environmental impact, particularly focusing on e-waste recycling practices in places like Ghana. It highlights the importance of multidisciplinary collaboration in addressing waste reduction through cultural changes, management interviews, and employee surveys. The content also emphasizes the need for sustainable practices in digital content creation and encourages a shift towards reusability and professional management of data.
From User Experience to Earth Experience
- 1. From User Experience to Earth Experience Gerry McGovern February 2021 @uservision @gerrymcgovern 1
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- 4. Agbogbloshie scrap yard in Ghana. The fumes are toxic as the e-waste is “recycled”
- 8. 8 www.customercarewords.com Digital Waste Audit 1) Culture 2) Devices 3) Websites 4) Communication
- 12. “Teams were not only becoming more prominent, but they were becoming bigger each year.” Brian Uzzi and Benjamin Jones, Kellogg School professors
- 14. 14 customercarewords.com 1 2 3 4 5 6 12 16 45 1. Treatment 2. Symptoms 3. Prevention 4. Research 5. Choosing a hospital 6. Patient rights TOP MEDIUM SMALL TINY 2012: The Norwegian Cancer Society top tasks of Norwegian citizens. The Top task has as many votes as the bottom 24 tasks
- 15. Tasks Total Vote % of Total Vote 22950 60 Volunteer 99 0.4% 61 Give gift to the Cancer Society 92 0.4% 62 The Varde center (opening hours, contact details, quotations) 76 0.3% 63 Local offices of the Cancer Society 74 0.3% 64 Aids (prostheses, wigs) 73 0.3% 65 Online shop (Pink Ribbon, Livestrong bands) 64 0.3% 66 Employees of the Cancer Society 61 0.3% 67 Sexuality and cancer 49 0.2% 68 Press releases 47 0.2% 69 Vacancies 35 0.2% 70 Donation in connection with funeral 26 0.1% 71 Annual statement for tax return 25 0.1% 72 Testament - help with writing will/testament 25 0.1% 73 Businesses - how to support the Cancer Society? 23 0.1% 74 Change / register information about the donor / membership 19 0.1% 75 Starting a collection 18 0.1% 76 Annual report of the Cancer Society 16 0.1% 77 Memory Gift ("In memory of ...") 13 0.1% 78 Legacy gift (how to give ) 11 0.0% 79 Tax deductions for donations to the Cancer Society 11 0.0%
- 22. 6380 4253 3190 2552 0 1000 2000 3000 4000 5000 6000 7000 2 3 4 5 Hold Onto Your PHONE! 36.2 26.2 21.2 18.2 0 5 10 15 20 25 30 35 40 2 3 4 5 Water footprint per year (liters) Source: Green Alliance Carbon footprint per year (KG CO2)
- 23. 100 180 200 0 50 100 150 200 250 0% 50% 100% WATTAGE UTILIZATION Turn stuff OFF (Desktop power usage) https://principles.green/
- 25. Video streaming CO2 v Fibre optic cable: 2 grams per hour v Copper cable: 4 gram per hour v 3G 90 grams per hour
- 26. #WorldWideWaste @gerrymcgovern 15 X more pollution 23 X more pollution 80 X more pollution
- 27. Hubstor, 2019 Archive Cool Hot PREMIUM Pollution per GB for various types of Cloud Storage
- 29. 400 KB 2005 2 MB 2015 4 MB 2020 700 KB 2010 #WorldWideWaste @gerrymcgovern
- 30. Mozilla’s overall emissions in 2019 mtCO2e (metric tons of carbon dioxide equivalent) 2%
- 33. Between 2011 and 2019, JavaScript file size grew by over 600%, from an average of 52 KB to 370 KB. 9 secs #WorldWideWaste @gerrymcgovern
- 34. Custom font use grew by 850% between 2011 and 2018 #WorldWideWaste @gerrymcgovern
- 36. Format GB per hour Times analog call Source Analog audio 0.0036 Quora VOIP audio 0.027 8 Zoom Standard 0.27 75 Zoom 720p HD 0.54 150 Zoom 4K 9 2,500 YouTube 8K 36 10,000 Cambridge
- 38. 38 www.customercarewords.com 38 How it will be carried out
- 39. 39 www.customercarewords.com How it works 1) Management interviews 2) Employee survey 3) Website audit
- 40. 40 www.customercarewords.com Management interviews Actual Score Optimal Score Weight Total Actual Score Total Optimal Score Culture Culture of e-waste and data waste reduction? 5 500 0 2500 Culture of buying and creating durable things? 5 500 0 2500 Multi-disciplinary, cross functional collaboration? 5 500 0 2500 Collaboration spaces, online communities managed? 5 500 0 2500 Detailed, up-to-date, usable staff profiles? 5 500 0 2500 Professionalism: Content / data is created and managed by employees who have the skills and time to manage it professionally? 5 500 0 2500 Full life cycle responsibility for data, content, information (creation, publishing, review, maintenance, archiving, deletion)? 5 500 0 2500 Sharing encouraged and promoted? 5 500 0 2500 Reuse encouraged and promoted? 5 500 0 2500 Reducing creation (code, content, emails, meetings, printing) encouraged? 5 500 0 2500 Collection of personal data only where there is a compelling need? 5 500 0 2500 Metrics on total life cycle costs of data / content? 5 500 0 2500
- 41. 41 www.customercarewords.com Employee survey 1) Multi-disciplinary, cross functional collaboration 2) Content / data practice 3) Sharing, reuse 4) Device usage 5) Communication
- 42. 42 www.customercarewords.com Website audit 1) Page weight 2) Page download speed 3) Static versus database 4) Hosting, archiving, deletion 5) Images 6) Videos 7) Metadata 8) HTML 9) JavaScript 10)CSS 11)Fonts 12)Third party plugins 13)Caching 14)Tracking 15)Bots 16)Content Delivery Network (CDN) 17)Errors
- 43. 43 www.customercarewords.com Rating A B C D E 80% - 100% 60% - 79% 40% - 59% 20% - 39% 0% - 19%
- 44. Edinburgh London Dubai @UserVision www.uservision.co.uk hello@uservision.co.uk Thank you Please let us know your feedback Chris Rourke Gerry McGovern Woodland Trust: https://bit.ly/2ONf8Ed
- 45. 45 www.customercarewords.com +353 87 238 6136 @gerrymcgovern gerry@customercarewords.com Thank you customercarewords.com WWW.