Fundamentals of Communication Skills (Mind-map)
- 1. Flows Horizontal Vertical Upward Downward Diagonal Modes Verbal Non- verbal Formal Informal Visual Digital Levels Interpersonal Intrapersonal Extrapersonal Organisational Mass-communication Seven C’s Clear Concise Concrete Complete Coherent Couteous Correct Objectives Information Sharing Persuasion Motivation Education Relationship building decision making entertainment feedback clarification Conflict resolution Defination Communication is the process of exchanging information, ideas, or opinions between people so that everyone involved understands the message. Process Sender (Encoder) Message Encoding Channel Receiver Decoding Feedback Context Noise (Barriers) Types Based on Communication Channel Verbal Oral Written Inter-personal Non- Verbal Kinesics Body language cues Proxemics Space-based interaction Haptics Communication through touch Chronemics Time-based communication Para-linguistics Voice tone elements Intra-personal Self-focused communication Visual Based on Purpose and Style Formal Informal Based on Direction One- way Two- way Multiway/ Interactive Importance Clarity understanding relationship building better coordination collaboration decision making influencing Trust building problem solving Effective Communication Clear and concise exchange of ideas Key Concept Clarity Conciseness Feedback Active Listening Modes verbal Non- verbal Visual Barriers Noise Cultural Differences Emorional Barriers Characteristics Empathy Adaptability Confidence Benefits Builds Relationship Improves network Reduces misunderstanding Communication Skills Prepared by - Jheel Barad