Chapt 1, 2, 3 review
- 2. What IS Communication?Communication is the process by which individual use symbols and behaviors to exchange informationShare Meaning Create Understanding Develop Relationships
- 3. Communication is a process defined by six characteristics:Communications is:SymbolicA Shared CodeLinked to CultureIntentionalMediatedTransactional
- 4. SymbolicSymbols such as languageA Shared CodeEncoding = mentally constructing Decoding = interpreting and assigning meaningLinked to CultureShared beliefs, values, and practicesIntentionalReally? Interpersonal vs IntrapersonalMediatedA medium to “transport” symbols; channelsTransactionalSender and Receiver
- 5. Functions of Communication:Affiliation – gain acceptanceAchieve goals – task orientedInfluence others – control
- 6. Modeling CommunicationThe Linear Model
- 8. Modeling CommunicationThe Competent Communication Model
- 9. PerceptionProcess of becoming aware of objects and events from the five senses and beyondHow we assign meaning – the heart of communicationQuick categorization of information/input
- 10. Perception ProcessSelection – identifying information we will attend to and which we will ignore (schemas)Organization – filing system for the brain, categorization. (stereotyping)Interpretation – making sense out of the information; assign meaning.
- 11. Changing our perceptionsUnderstand ourselves; self actualizationUnderstand how we manage our own circles of influence and identities – changes over timeWords crystallize perceptionsCheck with othersDistinguish between facts and inferenceMonitor the self-serving bias
- 13. LanguageThe system of symbols (words) that we use to think about and communicate experiences and feelings
- 14. The Nature of LanguageLanguage is symbolicWords have multiple meaningsDenotative meanings – consistent definitionConnotative meanings – emotional responseThought informs language and vice versa (cognitive language)
- 15. Functional Communication CompetenciesUsing language to express feelings
- 16. Using language to express creativity
- 17. Using language as a form of ritualProblems with LanguageSituation and meaningSemantics – word meaningPragmatics – appropriate use of wordsLimits of Labeling
- 18. Problems with LanguageConfusing facts, opinions, and inferences
- 19. Fact: something true and verifiable
- 21. Inferences: conclusions about what we observeThe Dangers of Biased LanguageBiased language openly excludes or implies something negative
- 22. Political correctness may not be the solutionLanguage in ContextThe relational context
- 24. High language: formal, polite, or “mainstream” language
- 25. Low language: easy going language for more comfortable environmentsLanguage in ContextTechnology as Context
- 26. When using technology, you must use strong, clear language to make up for lack of nonverbal cues
- 27. English has become the language of technology
- 28. Acronyms and emoticons can enhance communication