Chapt 5 listening
- 2. How We Listen Hearing Physiological process Involuntary Process Listening The process of recognizing, understanding, and accurately interpreting messages
- 3. The Listening Process Selecting Attending (focus) Understanding (interpreting) Remembering (instant recall) Responding (feedback)
- 4. Personal Listening Preferences People-oriented listeners – relational listening Action-oriented listeners – focused on tasks Content-oriented listeners – critically examine information received Time-oriented listeners – concerned with efficiency
- 5. Why We Listen – Based on situation Meeting listening goals Informational listening – to understand Critical listening – evaluate information Empathic listening – understand emotion Appreciative listening - enjoyment
- 6. By the Numbers 85% of what we know we have learned through listening 7 out of every 10 minutes we are communicating with another human being Humans generally listen at a 25% comprehension rate Less than 2% of all professionals have had a formal training in listening In a typical business day, we spend 45% of our time listening, 30% talking, 16% reading and 9% writing We listen at 125-250 words per minute, but think at 1000-3000 words per minute.
- 7. Listening Challenges Environmental factors Hearing challenges Multitasking
- 8. Listening Challenges Boredom and overexcitement Attitudes about listening Preference for talking Overconfidence and laziness Listening apprehension
- 9. Listening Challenges Unethical Listening Behaviors Defensive Listening Selective Listening Relational context often plays a significant role Selfish Listening (Monopolistic Listening)
- 10. Characteristics of Supportive Listeners - Spangle and Moorehead reading
Editor's Notes
- #2: Listening Exercise OBJECTIVE: To demonstrate the importance of common perspectives of listener/speaker in sharing instruction. PROCEDURE: Participants are placed so they don't see what each other are doing. Give them an 8 1/2 x 11 sheet of paper. Ask them to fold the paper in half. Now have them tear off the upper left-hand corner. Now have them fold the paper in half again and have them tear off the lower right-hand corner. Now fold the paper in half again and tear off the upper and lower left-hand corner. Now unfold the paper and compare. Ask questions: Why are the results different? What questions should have been asked during the instructions?
- #11: Seven teams One talker One receiver Two observers