SlideShare a Scribd company logo
Gamificationsolving the engagement
problem?
Sebastian Deterding (@dingstweets)
Games & Play in Communication
14 April 2016, ITU Copenhagen
c b
Does
gamification
solve our
engagement
problemS?
Simple answer
MU
http://www.flickr.com/photos/ewanrayment/1250158647
Gamification: Solving the Engagement Problem in Communication?
Slightly more
complicated answer
<1>
gamification?
Gamification
The use of game design
elements in non-game
contexts
3 x Gamification & COMMUNICATION
Gamy
campaign
Brand
Brand
Gamy
Gamy product
Campaign
one-time spectacle for attention or
affective communication
AMPLIFIER
amplifier of engagement
Product
Enhanced core product value
layer
Campaign1
Gamification: Solving the Engagement Problem in Communication?
Gamification: Solving the Engagement Problem in Communication?
Gamification: Solving the Engagement Problem in Communication?
Gamification: Solving the Engagement Problem in Communication?
Gamification: Solving the Engagement Problem in Communication?
Gamification: Solving the Engagement Problem in Communication?
Amplifier2
Gamification: Solving the Engagement Problem in Communication?
Gamification: Solving the Engagement Problem in Communication?
Product3
<2>
engagement
problems?
Buy!
from one-time transaction …
Upload!
Comment!
Tag!
Digg!
Forward!
Invite!
Bookmark!
Retweet!
Share!
Add friend!
Design!
Mark as Spam!
Like!
Answer!
Vote!
Register Now!
Subscribe!
to sustained inter-action
a
threefold
shift
From communication to interaction
Shift
#1
Effective communication
A
I
D
A
Attention
Interest
Desire
Action
Attention
Interest
Desire
What we
excel at
Where we
can learnAction
Attention, Interest, Desire ...
Finding
Deciding
Acting
Interaction design?
A
B
from usability …
Shift
#2
… to motivation
loyalty programs?
Gamification: Solving the Engagement Problem in Communication?
From extrinsic to intrinsic
Shift
#3
http://www.flickr.com/photos/diego_rivera/4261964210
extrinsic motivation
Gamification: Solving the Engagement Problem in Communication?
intrinsic motivation
http://www.flickr.com/photos/areyoumyrik/308908967
Gamification: Solving the Engagement Problem in Communication?
what intrinsic motivation
drives the most
passionate customers?
Pop Quiz!
The product
is awesome!
The company
is awesome!
The experience
is awesome!
A B C
Pop Quiz!
The product
is awesome!
The company
is awesome!
The experience
is awesome!
A B C
Pop Quiz!
I am awesome!
D
Better X
Better user of X*
* aka »competence«
»Learning is one of the fundamental reasons games are
so engaging. The more you learn, the better you are at
something. The better you are, the more engaging it is.
If you can help people have more of that feeling, they
won't talk about how good you are – they'll talk about
how much they kick ass. And that's a powerful formula
for creating passionate users.«
Kathy Sierra
upgrade your users, not your product (2005)
Game design!
Interaction +
Intrinsic motivation =
Raph Koster
»Fun is just another
word for learning.«
a theory of fun for game design (2005)
»Fun from games arises out of mastery.
It arises out of comprehension. It is the
act of solving puzzles that makes games
fun. With games, learning is the drug.«
Raph Koster
a theory of fun for game design (2005)
Gamification: Solving the Engagement Problem in Communication?
Gamification: Solving the Engagement Problem in Communication?
Edward Deci, Richard Ryan
»An understanding of human motivation
requires a consideration of innate
psychological needs for competence,
autonomy, and relatedness.«
the what and why of goal pursuit (2000)
<3>
how?
loopy systems
Part
#1
goals …
+ RULES ...
= interesting challenges
+ Feedback ...
http://www.flickr.com/photos/bodgerbrooks/1315419080
= experiences of competence
feedback without challenge
core game loop
motivation
rule system
goal
success! / failure!
action/resource
feedback
challenge
Gamification: Solving the Engagement Problem in Communication?
Gamification: Solving the Engagement Problem in Communication?
Gamification: Solving the Engagement Problem in Communication?
Gamification: Solving the Engagement Problem in Communication?
Gamification: Solving the Engagement Problem in Communication?
Gamification: Solving the Engagement Problem in Communication?
Tt(p): Time to first penis in
user-generated content
Gamification: Solving the Engagement Problem in Communication?
Gamification: Solving the Engagement Problem in Communication?
Gamification: Solving the Engagement Problem in Communication?
tools & license for expression
https://www.flickr.com/photos/benimoto/2084853203
real experience design™
Part
#2
the inherent-additive model of experience
“just add gamy stuff”
a
resounding
failure …
http://www.flickr.com/photos/8147452@N05/2913356030/sizes/o/
experience is emergent
the systemic-emergent model of experience
https://www.flickr.com/photos/benimoto/2084853203
AestheticsMechanics Dynamics
Hunicke, LeBlanc & Zubek
mda: a formal approach to game design (2004)
Monopoly
aesthetic
Frustrating
end game
mechanic dynamic
Slow
poverty gap
+$ !+
-$ !-
AestheticsMechanics Dynamics
How the designer creates it
Rainer Knizia
»The life blood of game design is testing.
Why are we playing games? Because it‘s
fun. You cannot calculate this. You
cannot test this out in an abstract
manner. You have to play it.«
shift run stop, episode 40 (2010)
<4>
to conclude
Does
gamification
solve our
engagement
problemS?
Slightly more complicated answer
No. But it prompts the right
question: How to design systems
that afford intrinsically
motivating interactions?
sebastian@codingconduct.cc
@dingstweets
codingconduct.cc
thank you.

More Related Content

PDF
Office Playgrounds: Can Freedom Be Programmed?
PDF
Gameful Design: Creating Engaging Experiences
PDF
Magic Pixie Wonder Dust 3000 (Enterprise Edition): Designing Motivational Exp...
PDF
The Lens of Intrinsic Skill Atoms: A Method for Gameful Design
PDF
9,5 Theses on the Power and Efficacy of Gamification
PDF
Gamification: Future Tools
PDF
Pawned. Gamification and Its Discontents
PDF
Gameful Design for Online Learning
Office Playgrounds: Can Freedom Be Programmed?
Gameful Design: Creating Engaging Experiences
Magic Pixie Wonder Dust 3000 (Enterprise Edition): Designing Motivational Exp...
The Lens of Intrinsic Skill Atoms: A Method for Gameful Design
9,5 Theses on the Power and Efficacy of Gamification
Gamification: Future Tools
Pawned. Gamification and Its Discontents
Gameful Design for Online Learning

What's hot (20)

PDF
Gameful Design for Learning
PDF
Game Engines in Game Education: Thinking Inside the Tool Boox?
PDF
9.5 Theses on the Power and Efficacy of Gamification
PDF
Meaningful Play. Getting »Gamification« Right.
PDF
FreeForm: Reality Invaders
PDF
Gamification
PDF
Rules of Engagement: How Gamification is Changing the World
PDF
Desperately Seeking Theory: Gamification, Theory, and the Promise of a Data/A...
PPT
Smart Gamification: Social Game Design for a Connected World
PDF
Gameful Design: Creating Passionate Customers and Coworkers
PDF
Experience Design in the Museum
PDF
Gamification - Defining, Designing and Using it
PPTX
Gamification: Future or Fail?
PDF
Blind Spots in Persuasive Design
PPTX
Gamification: How Effective Is It?
PDF
Gamification in Enterprise Technology
PPTX
Introduction to Gamification
PDF
Paideia as Paidia: From Game-Based Learning to a Life Well-Played
PDF
There Be Dragons: Ten Potential Pitfalls of Gamification
PDF
A detailed introduction to gamification - Brisbane Web Design Meetup
Gameful Design for Learning
Game Engines in Game Education: Thinking Inside the Tool Boox?
9.5 Theses on the Power and Efficacy of Gamification
Meaningful Play. Getting »Gamification« Right.
FreeForm: Reality Invaders
Gamification
Rules of Engagement: How Gamification is Changing the World
Desperately Seeking Theory: Gamification, Theory, and the Promise of a Data/A...
Smart Gamification: Social Game Design for a Connected World
Gameful Design: Creating Passionate Customers and Coworkers
Experience Design in the Museum
Gamification - Defining, Designing and Using it
Gamification: Future or Fail?
Blind Spots in Persuasive Design
Gamification: How Effective Is It?
Gamification in Enterprise Technology
Introduction to Gamification
Paideia as Paidia: From Game-Based Learning to a Life Well-Played
There Be Dragons: Ten Potential Pitfalls of Gamification
A detailed introduction to gamification - Brisbane Web Design Meetup
Ad

Viewers also liked (20)

PDF
It's the Autonomy, Stupid: Autonomy Experiences Between Playful Work and Work...
PDF
Un-Boring Meetings
PDF
Gamification: Missverständnisse und Lösungen
PDF
Player Rating Algorithms for Balancing Human Computation Games: Testing the E...
PDF
Explodierende Medien
PDF
The Great Escape from the Prison House of Language: Games, Production Studies...
PDF
What Larp can Learn from RPG Studies
PDF
Contextual Autonomy Support in Video Game Play: A Grounded Theory
PDF
Progress Wars: Idle Games and the Demarcation of "Real Games"
PDF
The Mechanic is not the (whole) message: Procedural rhetoric meets framing in...
PDF
I wonder ... Designing for Curiosity
PDF
IABC Start the Dialogue: Employee Engagement in Tough Times
PPT
Engaging employees
PPT
Employee Engagement 11 184
PPTX
Does employee satisfaction drive customer satisfaction? - Not really
PDF
Would the real Mary Poppins please stand up? Approaches and Methods in Gamefu...
PDF
Toward Economic Platform Studies
PPT
What drives employee satisfaction and engagement
PDF
Design Against Productivity
PDF
K15t - How Atlassian Does Docs
It's the Autonomy, Stupid: Autonomy Experiences Between Playful Work and Work...
Un-Boring Meetings
Gamification: Missverständnisse und Lösungen
Player Rating Algorithms for Balancing Human Computation Games: Testing the E...
Explodierende Medien
The Great Escape from the Prison House of Language: Games, Production Studies...
What Larp can Learn from RPG Studies
Contextual Autonomy Support in Video Game Play: A Grounded Theory
Progress Wars: Idle Games and the Demarcation of "Real Games"
The Mechanic is not the (whole) message: Procedural rhetoric meets framing in...
I wonder ... Designing for Curiosity
IABC Start the Dialogue: Employee Engagement in Tough Times
Engaging employees
Employee Engagement 11 184
Does employee satisfaction drive customer satisfaction? - Not really
Would the real Mary Poppins please stand up? Approaches and Methods in Gamefu...
Toward Economic Platform Studies
What drives employee satisfaction and engagement
Design Against Productivity
K15t - How Atlassian Does Docs
Ad

Similar to Gamification: Solving the Engagement Problem in Communication? (20)

PDF
Gamifying Aplications (aguascalientes_oct2014)
PPTX
Mgd gamification
PPTX
Gamification
PPTX
Coursera Reflections on Gamification
PPTX
Gamification and motivation in efl
PDF
Beyond The Badge: Architecting Engagement Through Game Design Thinking
PDF
UXAustralia 2011: Gamification sucks
PDF
More Than Points: Architecting Engagement Through Game Design Thinking
PPTX
Not Another Leaderboard! Or How I Learned to Love Gamification
PDF
Gamifiying information systems: How to motivate users with game elements
PPT
Aste v2 3
PDF
Future of Education through Octalysis Gamification
PPTX
Gamification of Employee Engagement
PDF
Gamification: An Introduction
PDF
Gamification what is what is not and where it is useful - ff1 - slide share
PPTX
Face of Finance - Gamification
PPTX
COMPISSUES05 - Gamification
PDF
The value of games in companies - David Nieborg
PDF
Gamification: A New Way to Influence Behavior
PDF
Points don't make it a game!
Gamifying Aplications (aguascalientes_oct2014)
Mgd gamification
Gamification
Coursera Reflections on Gamification
Gamification and motivation in efl
Beyond The Badge: Architecting Engagement Through Game Design Thinking
UXAustralia 2011: Gamification sucks
More Than Points: Architecting Engagement Through Game Design Thinking
Not Another Leaderboard! Or How I Learned to Love Gamification
Gamifiying information systems: How to motivate users with game elements
Aste v2 3
Future of Education through Octalysis Gamification
Gamification of Employee Engagement
Gamification: An Introduction
Gamification what is what is not and where it is useful - ff1 - slide share
Face of Finance - Gamification
COMPISSUES05 - Gamification
The value of games in companies - David Nieborg
Gamification: A New Way to Influence Behavior
Points don't make it a game!

More from Sebastian Deterding (8)

PDF
Mechanics, Messages, Meta-Media: How Persuasive Games Persuade, and What They...
PDF
Gamification for Health Behaviour Change
PDF
Outside the Box: Toward an Ecology of Gaming Enjoyment
PDF
City Games: Up and Down and Sideways on the Ladder of Abstraction
PDF
Desperately Seeking Theory
PDF
Joys of Absence: Emotion, Emotion Display, and Interaction Tension in Video G...
PDF
Would the real Mary Poppins please stand up?
PDF
Game Studies, Meet Convergence Culture
Mechanics, Messages, Meta-Media: How Persuasive Games Persuade, and What They...
Gamification for Health Behaviour Change
Outside the Box: Toward an Ecology of Gaming Enjoyment
City Games: Up and Down and Sideways on the Ladder of Abstraction
Desperately Seeking Theory
Joys of Absence: Emotion, Emotion Display, and Interaction Tension in Video G...
Would the real Mary Poppins please stand up?
Game Studies, Meet Convergence Culture

Recently uploaded (20)

PPTX
LITERATURE CASE STUDY DESIGN SEMESTER 5.pptx
PPTX
Wisp Textiles: Where Comfort Meets Everyday Style
PDF
GREEN BUILDING MATERIALS FOR SUISTAINABLE ARCHITECTURE AND BUILDING STUDY
PDF
Interior Structure and Construction A1 NGYANQI
PPTX
AD Bungalow Case studies Sem 2.pptxvwewev
PDF
YOW2022-BNE-MinimalViableArchitecture.pdf
PPTX
ANATOMY OF ANTERIOR CHAMBER ANGLE AND GONIOSCOPY.pptx
PDF
Trusted Executive Protection Services in Ontario — Discreet & Professional.pdf
PPT
EGWHermeneuticsffgggggggggggggggggggggggggggggggg.ppt
PDF
UNIT 1 Introduction fnfbbfhfhfbdhdbdto Java.pptx.pdf
PDF
Quality Control Management for RMG, Level- 4, Certificate
PPTX
Tenders & Contracts Works _ Services Afzal.pptx
PPTX
Media And Information Literacy for Grade 12
PDF
BRANDBOOK-Presidential Award Scheme-Kenya-2023
PPTX
6- Architecture design complete (1).pptx
PPTX
CLASS_11_BUSINESS_STUDIES_PPT_CHAPTER_1_Business_Trade_Commerce.pptx
PPT
WHY_R12 Uaafafafpgradeaffafafafaffff.ppt
PPTX
12. Community Pharmacy and How to organize it
PPTX
Fundamental Principles of Visual Graphic Design.pptx
PDF
Urban Design Final Project-Site Analysis
LITERATURE CASE STUDY DESIGN SEMESTER 5.pptx
Wisp Textiles: Where Comfort Meets Everyday Style
GREEN BUILDING MATERIALS FOR SUISTAINABLE ARCHITECTURE AND BUILDING STUDY
Interior Structure and Construction A1 NGYANQI
AD Bungalow Case studies Sem 2.pptxvwewev
YOW2022-BNE-MinimalViableArchitecture.pdf
ANATOMY OF ANTERIOR CHAMBER ANGLE AND GONIOSCOPY.pptx
Trusted Executive Protection Services in Ontario — Discreet & Professional.pdf
EGWHermeneuticsffgggggggggggggggggggggggggggggggg.ppt
UNIT 1 Introduction fnfbbfhfhfbdhdbdto Java.pptx.pdf
Quality Control Management for RMG, Level- 4, Certificate
Tenders & Contracts Works _ Services Afzal.pptx
Media And Information Literacy for Grade 12
BRANDBOOK-Presidential Award Scheme-Kenya-2023
6- Architecture design complete (1).pptx
CLASS_11_BUSINESS_STUDIES_PPT_CHAPTER_1_Business_Trade_Commerce.pptx
WHY_R12 Uaafafafpgradeaffafafafaffff.ppt
12. Community Pharmacy and How to organize it
Fundamental Principles of Visual Graphic Design.pptx
Urban Design Final Project-Site Analysis

Gamification: Solving the Engagement Problem in Communication?