GCDP Quality Strategy - Job Description Implementation issue
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This document discusses standards and strategies for implementing job descriptions (JDs) and ensuring quality delivery for the Global Career Development Programme (GCDP). It addresses: 1. Understanding issues with current JDs and defining roles for sending and hosting entities. 2. Suggested activities for solving JD issues, including first day of work standards, minimum team delivery standards, and tracking templates. 3. The roles of local committees, memberships, and talent capacity in successfully implementing JDs and delivering team experiences for GCDP interns.
GCDP Quality Strategy - Job Description Implementation issue
- 1. Job Description Implementation GCDP Quality Strategy
- 2. JD as Core experience for leadership development JD as delivery on value proposition of the programme to the customer JD as Contributing to the purpose of the organisation (TN)
- 3. The Content Understanding the issue of Job Description in GCDP Role of Sending and Hosting entity in solving JD issue Key Activities in solving the issue Talent Capacity in delivering JD Implementation
- 4. Understanding the JD Issue Goal for the project not clear Target audience of the project not specified Role of EP in a big group Project not clear Impact of the project not clear Role of NGO in learning not defined
- 5. Team Minimums Delivery for GCDP interns Activities in solving the issue Standards Implementation: First Day of Work
- 6. 1. First Day of Work Standards Standards Implementation: First Day of Work What? A representative of AIESEC accompanies the EP to the place/organisation of work on the first day of the internship. Who? Project Team Leader or Team Member who is responsible for the TN Account Management. How? Preparing checklist or guide during the first day orientation for the purpose of expectation settings
- 7. 1. First Day of Work Standards Suggested content and criteria for checklistPurpose of Project JD explanation and clarification Timeline of Activities Clear Goals Expected Outcome Area of Responsibilities Key Activities Agenda for 6 weeks activity for the project Milestone of activities Working Condition Working Hours Free time (if applicable) Work Delivery Individual Task Group Task
- 8. 2. Team Minimums Delivery Why? Every single EP lives a team experience with other EPs in the project during their GCDP projects. Who? Project Team Leader or Team Member who is responsible for the EP experience delivery. How? 1. Right after the first day of work orientation with TN 2. Having a simple tracker for team minimums delivery Team Minimums Delivery for GCDP interns
- 9. 2. Team Minimums Delivery What team minimums to be delivered? T Team Plan JD Training Tracking & Coaching Evaluation and REFLECTION AB C Purpose Direction Individual contribution Tools Performance Standard and Sense
- 10. Team Minimums Tracker for GCDP interns in projects Directions: Use this tracker to track the quality of the team experience delivered. This is based off of team minimums. The complete Team minimum you can have it here! # OF METRICS SATISFIED # OF METRICS MISSED FULFILLMENT RATE Type of Minimum: Team Plan JD Training Tracking Evaluation Reflection Team building & purpose creation? Team Review- Weekly? a 6 weeks plan and goals? Has the plan been reviewed or adjusted? (If applicable) Have a JD? General training from NGO about issue? Cultural integration to hosting entity? KPIs defined? Goals set? half way experience evaluation? End of project evaluation? Closing experience with the team? 360 Feedback provided from Team? Team 1 EP 1 Y Y Y Y Y Y Y Y Y N Y Y N 11 2 85% EP 2 Y Y Y Y Y N Y Y Y N Y N N 9 4 69% EP 3 Y Y Y Y Y Y Y Y Y N Y Y N 11 2 85% EP 4 Y Y Y Y Y N Y N Y N Y Y N 9 4 69% EP 5 Y Y Y Y Y Y Y N N N Y N N 8 5 62% Team 2 0 0 EP 6 0 0 #DIV/0! EP 7 0 0 #DIV/0! EP 8 0 0 #DIV/0! EP 9 0 0 #DIV/0! EP 10 0 0 #DIV/0! 2. Team Minimums Delivery Example of Team Minimums Tracker for GCDP interns
- 11. 2. Team Minimums Delivery Suggested delivery by the project team OCP Team Member Team Member Team Member Team Member 4-6 interns delivery 4-6 interns delivery 4-6 interns delivery 4-6 interns delive
- 12. Role of MC Sending Entity Providing Job minimums based on standards in GCDP nationallly Providing clear information about the national project Goals, Target, impact, and delivery based on entity partnership Education to LCs about team minimums in EP Team XP during GCDP
- 13. Role of LC Sending Entity Setting expectation on Job minimums based on standards to EPs Providing clear information about the project Goals, Target, impact, and delivery to EPs Introduction of Team Minimums in AIESEC Project to EPs
- 14. Track LC implementation on team minimum in GCDP project delivery Role of MC Hosting Entity Educate LC about First day of Work Standards delivery Establish Implementation for the check list during first day of work for LCs
- 15. Role of LC Hosting Entity Delivery of standards in first day of work Setting the right expectation with TN Taker/NGO in JD Implementation Implementation of the check list Delivery and Tracking of Team Minimums in Project
- 16. Talent Capacity in JD Implementation
- 17. HOW? STEP 1: Plan for Capacity for Quality STEP 2: Structure, JD and KPI in different LC Volumes in iGIP STEP 3: Deliver education and measure progress
- 18. STEP 1: Plan for Capacity for Summer Use the TM Planning tool to plan iGCDP
- 19. STEP 1: Plan for Capacity for Summer Here enter number of interns/EPs one member can deliver Eg: 1 member – 3 EPs iGCDP
- 20. STEP 1: Plan for Capacity for Summer That number from slide 2 will multiply with Re goal you enter for the quarter so you know how many members are needed for delivery in each programme iGCDP
- 21. STEP 2: Create structures for quality delivery Structures by Volume of Realizations the LC does Customize your structures for the fruit peak if needed
- 22. STEP 2:Structure of an iGCDP team to ensure quality with quantity REFER TO CAPACITY for Quality IMPLEMENTATION – iGCDP PPT (For structures by LC Volume)
- 23. STEP 2: JD within the structure JD of Delivery members in the team During Raising period During Matching period During Realization • Ensure clear and high quality JD in a specific issue segment and for a specific national project • Clear expectation setting with NGO about role of EP, salary etc. • Visa Support (The key issue is Eps want MORE and ACCURATE information about the process and documents related to visa) • As soon as matches are confirmed start working on accommodation • By now accommodation should be confirmed and ready • Arrange for EP Pick up and integration into the LC and city • Trainee Buddy assigned for EP
- 24. iGCDP L&D
- 25. Principles The right message/content Always message quality with growth or quality driving growth Quality is embedded into all stages of exchange flow (not just realized) Balancing quality delivery in iGCDP and iGIP is important
- 26. CONTENT PROFILE/TARGET POSSIBLE CHANNELS POSSIBLE TIMELINE Raising with the right JD, EP Profile and for the right countries Focus LCs for iGCDP – Customize by issue LCVPs – knowledge TLs and team members – training of how to sell Virtual trainings, Weekly calls with focus LCs VPs and TLs, conferences MAY!! If you want to do off peak realizations then also in July-Aug but only with the off peak teams in specific high volume LCs How to use AND measure NPS – Link it to KPI of delivery teams For LCVPs and Team Leaders of ALL LCs Virtual channels, conferences, LC Visits May Detractor issues – how to eliminate them, who is involved, what synergy is needed, what action steps to take Focus LCs for iCCDP, LCVP iGCDP, LCVP TM Virtual channels, LC Coaching visits, conferences May and June
- 27. CONTENT PROFILE/TARGE T POSSIBLE CHANNELS POSSIBLE TIMELINE Virtual preparation of Eps before realization LCVP and Team Leaders for iGCDP – should be coordinated by MC, LCVP TM Virtual May, June and July Effective AIESEC support to EP for anything to do with logistics or JD/with the company LCVP iGCDP, TL iGCDP, LCVP TM (to know how to allocate capacity) Virtual and Physical June and July Visa information and support LCVP iGCDP, LCVP Finance Virtual May-July Managing high volume iGCDP Quality along with iGIP growth in LCs LCVP iGCDP, LCVP iGIP, LCVP TM Virtual and Physical May-July (embed into exchange process) Balance GCDP GIP quality through structure, JD, KPI LCVP TM, LCVP iGIP, LCVP iGCDP Virtual and Physical May-July