Get more from SAP with OpenText
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The document outlines the integration between OpenText and SAP, highlighting how their partnership enhances enterprise content management, streamlines business processes, and optimizes information management. It emphasizes the importance of managing both structured and unstructured data to improve operational efficiency and decision-making within organizations. The overview describes various solutions for archiving, accounts payable, digital asset management, and enhancing HR processes, ultimately aiming to drive digital transformation and competitive advantage for businesses.
Get more from SAP with OpenText
- 1. solution overview Get more from SAP with OpenText OT+SAP changing ways together PROPERLY MANAGE YOUR ENTERPRISE CONTENT USING YOUR LEAD BUSINESS APPLICATIONS OPTIMIZE SAP, ARCHIVING YOUR CONTENT AND DATA STREAMLINE YOUR ACCOUNTS PAYABLE PROCESS GET YOUR BUSINESS WORKFLOWS OUT-OF-THE- BOX IN SAP MASTER YOUR BRAND AND ONLINE BUSINESS, WITH DIGITAL ASSET MANAGEMENT ENHANCE YOUR CUSTOMER COMMUNICATION
- 2. Get more with OpenText for SAP Read about what it is and how we can help Thanks for downloading this conpendium about SAP + Opentext, compiled by VILT. We recommend you to take a few minutes to read it carefully. Feel free to come back to us if you want to know more. There’s a spanish version of this conpendium Introduction Page 3 How does your organization manage your Information? Page 4-5 OT+SAP 01 03 02 04 05 06 Properly manage your enterprise content using your lead business applications Page 6 - 7 Optimize SAP, archiving your content and data Page 10 - 11 Streamline your accounts payable process Page 12 - 13 Get your business workflows out-of-the-box in SAP Page 14 - 15 Master your brand and online business, with Digital Asset Management Page 16 - 17 Enhance your customer communication Page 18 - 19
- 3. 3 Get more from SAP with OpenText Path for Digital Transformation Quality Value In today’s world of digital disruption and major business transformation, high performance organizations need to acquire strong business transformation capabilities. Not only to have a competitive advantage but also to develop strategies to cope in a new, rapid changing market environment, becoming more streamlined, agile, automated and intelligent. According to the International Data Corporation (IDC), the torrent of information grows at an estimated rate of 60%, with 80% of that data being unstructured. This turns effective Enterprise Information Management (EIM) into a strategic enabler that puts you ahead of the competition. Introduction Today’s Business transformation Market Position
- 4. Get more from SAP with OpenText 4 In order to automate, optimize and re- innovate your business processes at a higher level, SAP and OpenText have created an integrated portfolio, composed by the best run business applications, empowered by market leading EIM technologies. Whether your data is structured or unstructured, it’s in the context of your business processes at any point in time and available on any device. SAP solutions by OpenText will allow your enterprise to gain full insight of all the information complementing your business processes. These business value solutions are clustered along business areas, allowing Line of Business (LoB) executives to focus on their particular needs, whilst deciding for an integrated enterprise grade solution at the same time. How does your organization manage your Information? Organizations with EIM and ERP achieved Some Examples greater improvements in the cycle time of key business process over the past 12 months Customer Excellence Brand Asset Management Customer Service and Billing Media and Campaign Management Sales and Account Managment Financial Excellence Accounts Payable Invoicing Expense Managment HR Excellence Managing Employee Information Reward and Retain Talent Sourcing and Acquisition IT Excellence Archiving Migration Data Migration Elimination of Paper Archives Green IT Information Lifecycle Management Legacy Decommissioning Procurement Excellence Develop Sourcing Strategies Order Materials and Services Suppliers, Develp & Maintain Contracts Product and Operation Excellence Enterprise Asset Management Logistics and Distribution greater improvements in time-to-decision over the past 12 months better complete and on- time delivery of products and services greater improvements in the productivity over the past 12 months better customer satisfaction 3x 2.4% 10% 11% 3x
- 5. 5 Get more from SAP with OpenText OpenText and SAP have been partners for over 20 years, delivering supporting solutions for over 6000 customers in every vertical. The strategic partnership allows the combination of strengths around co-development and cooperation that is characterized by sustained growth, tangible customer value and thought leadership. SAP and OpenText hand-in-hand The success of the SAP and OpenText partnership has been built around a mutual commitment to deliver true business value and a substantial return on investment for their joint customers. This partnership will continue to develop joint strategies to further extend the added value of their top-tier enterprise grade solutions and will ensure that the support and evolution of your EIM solutions is taken care of. levelofengagement SAP SOLUTION CERTIFIED (Not an SAP Partner) SOLUTION EXTENSION PARTNEREDGE PARTNER ECOHUB REFERRAL ENDORSED BUSINESS SOLUTIONS + + SAPArchiving by OpenText SAPContentManagementfor SharePoint SAPDocumentAccess by OpenText SAPDigitalAssetManagementby OpenText SAPDocumentPresentment/Business Correspondenceby OpenText SAPDigitalContentProcessingby OpenText SAPEmployeeFileManagement by OpenText SAPExtendedECM by OpenText SAPExtendedECMForSuccessFactorsby OpenText SAPExtendedECMForGovernmentby OpenText SAPInvoiceManagement/OCRoptionby OpenText SAP Solution Extension+ OpenText has received the SAP Pinnacle Award for 11 consecutive years (2008-2018) This award recognizes OpenText for its outstanding achievement in delivering strong value to our mutual customers and for its commitment to partnering with SAP.
- 6. Get more from SAP with OpenText 6 Properly manageyour enterprise contentusing yourlead business applications 01 Smart Process Application (SPAs) is a term used to describe applications that use computer intelligence to extract context- relevant information from the content associated with a business processes. It’s then used to select, modify or re-direct the next steps in a workflow. An example of this is Case Management. Here we use the term “Case” in its broadest sense, to refer to any process or project that has a defined beginning and end. The steps may change during the course of the process, and the associated content needs to be grouped and managed as a case-file or project. For example: Applications can range from payment management, contract bids, claims handling and loan origination, to traditional healthcare, crime or legal cases. Speed and consistency in customer responses are two crucial elements in today’s competitive social media driven environment. Customer service quality can be increased and costs decreased with the reduction of the end-to-end process time. On the other hand, highly regulated industries such as the financial sector also require flexibility in order to quickly adapt to regulatory changes, which can be accomplished through rules-driven compliance processes. Organizations continue to grow at a rapid pace, needing to support fast moving processes. Often they have high transaction processing requirements, including the ability to support rapid bulk processing tied to various business processes that could be automated. Transactional data drives business decisions and businessprocessesprovidingmaximumbenefit.This is where smart process applications begin to play an important role within an organization. +
- 7. 7 Get more from SAP with OpenText Businesses are increasingly focused on procurement as an area where they can realize productivity and operational improvements. However, for many organizations, the ever- increasing information flow known as Big Dataalong with extended global supply chains, disconnected processes and a legacy of scattered, unintegrated information silos has made procurement more difficult than ever. Despite the information challenge, many organizations continue to struggle along with multiple, discrete Content Management solutions and Applications. Yet effective, integratedECMcanmakeasignificant differenceinthesecases,especiallywhenit comestosupplierandcontractmanagement - an area that is ready for improvement. OrganizationsrunningSAPbusiness platformsfaceabigchallengetointegrate suchunstructuredcontent. Contract related items like bid proposals, supplier certificates, credit verification, and supply chain manifests do not integrate easily into ERP (Enterprise Resource Planning) and SRM (Supplier Relationship Management) workflows. Iftheyarenotpartofacentraldata repository,theywillnotbereadilyavailable toorganizationalstakeholdersand authorizedthirdparties. For organizations to overcome these barriers, they require a centralized, ECM-based solution that easily integrates with SAP business platforms. In addition to enabling a full view of supplier information from SAP and Microsoft business applications, ECMcanhelp improvesupplierrelationshipsandcontract managementandmaximizethevalueof supplierpartnerships. Organizations often have a distributed application landscape to support their supplier and contract management needs that may consist of several SAP solutions, either OpenText Extended ECM for SAP standalone or in combination. These include Finance and Material Management modules for SAP ERP, SRM and Supplier Lifecycle Management, which allows ongoing analysis of supplier performance. These on-premise deployments are frequentlycombinedwithSAPAriba cloud- based applications. Aseffectiveasthesebusinesssolutions maybe,implementingECMintegration asafoundational,consolidatingsolution candeliversignificantvalue. An advanced ERP, Supplier and contract management solution should enable organizations to have a 360° view of supplier information: Implementing an ECM integration allows forward thinking companies to gain ground by: User friendly business workspaces for procurement collaboration. Transparent communication between the line of business and suppliers. Ability to manage content as corporate records. A structured and regulated documentation process. High level digital storage and preservation. Ability to reduce the risk of penalties from regulatory agencies or customers by maintaining a full audit history and retention schedules. Reducing revenue leakage. Improving their competitive advantage. Improving multiple task efficiencies. Achieving easy adoption across the organization. Managing change in the organization and business climate effectively. Once an organization recognizes the need to extend their SAP capabilities, what should they look for in a solution? The solution is integrated with SAP Business Suite software such as the SAP ERP, SRM or CRM to provide a cross- application single source of truth content repository. The extensible interface and API, connects Extended ECM for SAP to any SAP business application including SuccessFactors and Ariba, and thus enabling the management ofunstructuredcontentinthecontext oftheprocessesandtransactions supportedbyyourenterprise applications.
- 8. Get more from SAP with OpenText 8 Human resources needs to recruit top talent. Hence identifying and developing rising stars and retaining high performance employees is a daunting task in the face of flat budgets, while having to adhere to ever changing compliance rules, without compromising employee service levels. There are several factors which affect HR departments today such as: High level competition for talent. HR must be able to quickly promote, review and respond to applicant information to identify and secure those who will best contribute to the organization’s goals. Engaging the workforce. There are four generations working side by side. Each individual within each generation have differences in their preferred method of engagement and HR business partners must be able to communicate on their terms. Interactions with applicants and employees must be consistent with the organization’s branding, yet personalized across all channels, including mobile interactions with HR related processes and content. OpenText Extended ECM for SAP SuccessFactors A diversified global workforce. As organizations expand globally, HR must ensure employee information is complete and compliant, based on the unique requirements of each country. Any violations can result in costly fines or sanctions. Paper related inefficiencies. Many HR departments maintain largely paper-based employee files. Since employee files are stored in different locations, the manual process of copying, storing and faxing is time consuming and expensive, with a high probability for error. Hybrid HR environments. Most companies support a hybrid environment where some functions are cloud-based whilst others remain on-premise. Information must flow easily between these environments while maintaining a high level of security, compliance and consistency required for employee information storage. Addressing the needs of the digital workforce will only be possible through the simplification and transformation of HR processes. By extending their SAP SuccessFactors solution, HR can guarantee all necessary content is accessible to the business partners and Shared Service Center teams to empower them to effectively manage talent, lead HR-specific projects and achieve service level expectations of employees. Centralized Content Management Global Information Governance Easy Employee Collaboration Efficient HR Administration Employee File Document Types Permission & Control HR Workspaces Dossier View Search Lifecycle Management Document Retentions Regional Compliance Completeness Check Audit & Activity Log Seamless UI integration Easy Access File sync and share Mobile Support Self-Service Document Generation Document Onboarding HR Reporting & Workflows SAP HCM intergrations
- 9. 9 Get more from SAP with OpenText Better employee satisfaction Reduced IT administrative and storage costs Reduced legal risk and liability Increased HR staff productivuty Guaranteed governance Reduced service center response time Reduced HR administrative costs Faster implementation Reduced staff communication cycle time Your gain. Extended ECM for SAP SuccessFactors enhances the value of SAP SuccessFactors solutions by securely managing all unstructured content related to employee files and beyond. The solution is integrated within SAP SuccessFactors user interface so content is readily accessible to the authorized business partners, users and employees. The solution fully supports integration with the traditional SAP HCM on premise solution. Typically HR processes generate 50-60 communications per employee per year. Most of these communications are manually generated, processed and stored in paper files which are scattered throughout different locations. With Extended ECM for SuccessFactors, content can be digitized and stored in a centralized, secure repository and associated with an employee’s file. The HR business partner can rapidly retrieve all relevant content within the SuccessFactors interface. Access to the digitized content is strictly controlled by leveraging SuccessFactors Role Based Permissions. No more paper, no more paper storage costs and no more risk. When all required documents are centrally and digitally stored, the costs associated with paper files can be eliminated! Simplify HR processes with all employee information centrally controlled and accessible
- 10. Get more from SAP with OpenText 10 OptimizeSAP, archivingyour content anddata 02 +
- 11. 11 Get more from SAP with OpenText Minimize hardware costs Decrease the time it takes to implement SAP upgrades Accelerate backup and recovery times Reduce administrative costs With business transaction producing more data than ever, your SAP will eventually reach a limit. Whenusersareunabletoworkeffectively, ordersarenolongerprocessedpromptly, invoicesaredelayed,andcustomershaveto waitforassistance. Asyourdatabasegrows,backupsandrecoveries takelonger;databaseupdatesrequiremore timeandresources;anduserresponsetimes becomemoreprohibitive.However,adding hardwareincreasestheTotalCostofOwnership (TCO)ofyourSAPapplications. As your production SAP database grows, resource consumption and administration effort go up and system performance deteriorates. It is imperative to have a solution that helps you manage the size of your SAP database and ensures OpenText Archiving and Document Access for SAP “As your production SAP database grows, resource consumption and administration effort go up and system performance deteriorates” Document Access for SAP Solutions integrates business documents with SAP transactions via the SAP ArchiveLink interface. Content of any type, paper documents, office documents, emails, outgoing documents or print lists generated by SAP, are securely stored and linked to the SAP business context. As a result, SAP users can directly access these documents via SAP transactions, anywhere and anytime. Includes capabilities such as mass document scanning, local scanning for confidential documents, batch input interfaces and desktop document and email integration with rendition to long-term formats being included in the standard product offering. Document Access for SAP Solutions also offers business context-oriented views of documents across multiple SAP and non SAP systems. The inside-out approach to SAP leverages the existing SAP user interfaces with which users are already familiar. ArchiveLink PLUS provides enhanced user experiences with compelling attachment lists and full-text search. In addition, the solution can be easily extended with full ECM technologies offered by OpenText solutions for SAP. continued access to historical data. An organization needs a data archiving solution that securely stores data on a long-term archiving platform and as users require the data, it is available from the SAP user interface. The OpenText Keep control on your TCO by archiving data with standard SAP data archiving and Document Access for SAP Solutions. SAP data archiving minimizes your database growth and improves performance. The data is securely stored with Document Access for SAP solutions and when you need the data, it is conveniently available on the SAP user interface. In addition, users can access the archived data right alongside the online data from the SAP database in the respective business context; while data extracts, reports, and print lists provide an overview of the business information. This enables your IT department to proactively archive your data, ensure continuous high performance and lower TCO for your SAP system. Data Archiving for SAP solutions is fully integrated with SAP applications and extends the value of standard SAP data archiving. In addition it also supports SAP NetWeaver Information Lifecycle Management, providing the ability to:
- 12. Get more from SAP with OpenText 12 Streamline youraccounts payable process 03 +
- 13. 13 Get more from SAP with OpenText What could help accounts payable (AP) staff to have a better control over invoice processing, to optimize cash flow and to better manage their vendor relationships? Many organizations use a shared-services center to aggregate huge invoice volumes. When invoice volume rises the AP department needs to keep pace without increasing headcount. As businesses continue to grow and become more globalized they struggle to comply with country-specific rules or regulations, putting themselves at Poor cash management Strained vendor relations (due to long invoice to pay cycles). Insight and Control- Loss of business control The time has approached to make the transition from manual invoice processing to streamlined invoice management. OpenText Vendor Invoice Management for SAP Solutions offers the controls you need to comply with key national and international regulations while providing visibility into liabilities. With this application you can focus on your best suppliers and partners, managing important relationships and credit ratings. You can also reward them with responsive and timely payment, decrease the costs of Vendor Invoice Management is a solution that runs on SAP, giving you the enhancement you need for your process handling inquiries, and help ensure accurate financial reporting. To help simplify invoice management processes throughout your organization, you need software that shares information and coordinates tasks with your other business systems. SAP Invoice Management by OpenText offers integration with the SAP ERP application and SAP NetWeaver technology platform, so you can streamline SAP operations across and beyond the enterprise. Stakeholders involved in any invoice problem can quickly and efficiently access invoice information, such as relevant PO number, status of the invoice payment, and more. The software automatically routes invoices to the right person for resolution, approval, and payment. Authorized non-AP employees can quickly review and take action on invoices without a purchase order, using either an approval portal or the SAP NetWeaver Portal component. constant risk of corporate fines and legal violations. They seek a rigorous process in a place that can ensures compliance and fraud prevention. Not having an accurate picture of the invoice processing can lead to: eletronic Ingestion Invoice recognition Invoice verification data mapping scanning Arquiving Archiving for Sap Solutions € € Collaboration and monitoring Invoice completion Payment Receive Transform Approve Verify and Complete Exception Handling Pay Automated reconciliation and posting Vendor Invoice Management S/4HANA SAP Business Suite validate data comment post invoices trigger workflows return to vendor archive audit trail OCR Invoice Capture Center Your Supplier Inquiry Supplier Self-service DOC PDF XML
- 14. Get more from SAP with OpenText 14 Getyour business workflows out-of-the-box inSAP 04 +
- 15. 15 Get more from SAP with OpenText For organizations using SAP solutions, most data processes start outside the enterprise. Immediate sales order confirmations are often complicated by manual order entries, inaccurate data, and long credit checks which often involve processing of paper documents. This can lead to the cancellation of orders, longer cash conversion cycles and to a loss of future orders. Sales orders enter a company via different channels -mail, telephone, email, fax, electronic data interchange (EDI) - and in various formats. All these channels contain the necessary information to execute the customer order. However, it takes several steps for an incoming sales order to a booked sales order in SAP. Hence, enterprises spend time and money to validate the accuracy and completeness of their data, before a sales order is released in SAP. But the related manual provides a leading-edge technology to capture relevant information from document imagesandtotransferthemetadatatothe appropriateSAPprocesses. Validation of metadata before being sent to SAP ensures accuracy and eliminates rework. Additional processing, such as notifications and approvals, is accomplished with business rules and workflow routing for resolution. Organizations that plan to transform their business processes and business models need solutions for digitizing and automating document centric processes. With the self-learning capturing capabilities, the workflow accelerator and the seamless integration in SAP (including SAP Fiori) Business CenterforSAP helps customers manage the crucial next steps for a digitized economy. OpenText Business Center for SAP Solutions Business Transformation for SAP Customers. + The self adapting learning capabilities push the capturing component’s recognition rate to an unmatched new high for incoming orders. These mechanisms have a long lasting effect. Even when a customer changes the format of his sales order layout, this does not lead to a permanently higher error rate, but instead the system adapts itself in an extremely short timeframe. Processing Good Receipt File Delivery Note Warehouse Processing Create Sales Order € File Customer Order Order Fullfilment Processing Business Data File Document Enterprise S/4HANA € tasks - like typing out order data from a fax - can become an additional source of errors. As a result, sales order specialists time are consumed reviewing and controlling errors instead of focusing on the pure sales orders management. At the same time, sales management spends too much time on administrative tasks.
- 16. Get more from SAP with OpenText 16 Master yourbrand andonline businesswith DigitalAsset Management 05 +
- 17. 17 Get more from SAP with OpenText The amount of digital content is growing exponentially every day and rich media assets are also increasingly complex and fragmented, along with intellectual property rights issues. Successful broadcasting, publishing and entertainment companies distribute digital content across multiple channels. Bandwidth is no longer an issue for most customers and access to the web is pervasive. Customers expect to consume media on any device, from smartphones to e-book readers to high definition televisions. Companies need the ability to create content, package it, and publish it through any channel to customers across the globe. They also need to protect the integrity and consistency of valuable content, and that content must be customizable to the constraints and protocols of different consumer devices. As product development cycles accelerate for these devices, the ability to support them just as swiftly has become crucial. Digital Asset Management (DAM) systems are the foundation for solving these challenges and enabling new opportunities. An effective DAM system can become the foundation for an unlimited range of content-based applications that open new business opportunities, generate more top-line revenue, and improve customer experience. OpenTextDigitalAssetManagementforSAPhelps your organization to follow a golden rule of digital media: Createcontentjustonceandreuseit. The application helps you repurpose and package content for delivery to consumers everywhere. Increasingproductivity,efficiencyandcreativity. Working with your existing software solutions, OpentextDigitalAssetManagementforSAPallows you to connect enterprise workflows with content production and distribution, enabling organizations to control multiregional and global initiatives. The application allows realtimecollaboration among all involved parties, from managers and in-house creative staff, to freelancers and partners. Multiple versions of assets can be tracked for transparent development processes and to leverage resources across concurrent initiatives. OpenTextDigitalAssetManagementforSAP is not only scalable and extensible but also reliable,secure and can be replicated and distributed to help ensure high service availability and fault tolerance. OpenText Digital Asset Management for SAP Do you want to create and reuse content across the enterprise? Would it be valuable for your organization to improve productivity, enhance creativity, and boost ROI in your valuable content? You can optimize rich media asset management and more with OpenText Digital Asset Management for SAP Solutions.
- 18. Get more from SAP with OpenText 18 Enhanceyour customer communication 06 +
- 19. 19 Get more from SAP with OpenText Through globalization the world has become smaller and organizations encounter an increasing amount of country specific documentation requirements regarding the shipping and handling of hazardous materials, refrigerated goods, controlled substances, and so on. OpenTextDocumentPresentmentforSAPautomates and simplifies the creation and delivery of business communications whilst enabling differentiation, consistency, and efficiency. The software integrates with SAPBusinessSuiteapplications to streamline numerous processes associated with document processing. With the add-on for business correspondence, business users can access real-time enterprise data and create content on the fly. Itenablesfastercommunicationandgreaterflexibilitytointeractacrossmultiplechannels,all fromasingle,collaborativeenvironment. The software is scalable and flexible, enabling high-volume production of millions of documents annually to suit the needs of your organization and the size of your customer base. You can personalize documents and individually assemble and distribute each one in the format and channel of the recipient preference. You can also publish content to personalized web pages or make it available for download to avoid in-box overload. Additionally, you can support environmental sustainability through electronic distribution of documents for a more environmentally friendly strategy while boosting your bottom-line. Automatingdocument-intensivebusinessprocesseshelpsyouimproveoperationalefficiencies andproducetimely,accurate,andconsistentinformationacrossallchannels.Italsoenablesfaster executionofcampaignsthataremoretargetedandyieldhigherresponserates. OpenText Document Presentment for SAP Improve your bottom line and enhance your customer’s experience and satisfaction. How fast and accurate could you be to assemble documents for a delivery if the paperwork had been organized already for you? What if you could multiply your sales opportunities by including personalized marketing and customer service messages? Imagine if you could do all this by integrating a single, powerful software solution across your existing infrastructure. The need to manage multiple languages and a diverse regional requirements within a single frame is critical. The more specifically targeted and most relevant your correspondence is, the greater the likelihood that customers will respond favorably to new products and offerings. ECM Re-use and re- purpose existing content CRM Smartforms, XSF data IDoc, OTF SCM Doc, XML / Webservices PI XML, CSV, JDBC, JMS Legacy ERP Pre-formated: OTF ABAP. List PDF; Raw data: ROI, XSF, XFP Connect Busimess Data from any Source including SAP CRM, ERP, Success Factors, Lob Applications Best in class document design tool. Allows real-time changes Business Users Document Compose
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