Getting Serious (Games) About Soft Skill Training
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The document outlines the benefits and methodologies of game-based training through The Game Agency, emphasizing its effectiveness in teaching soft skills and critical reasoning. It provides insights into designing engaging learning experiences using branching paths, simulations, and real-world scenarios to enhance learner engagement and retention. The document also highlights the statistical effectiveness of active learning versus traditional methods, showcasing the importance of optimizing game designs to achieve desired training outcomes.
Getting Serious (Games) About Soft Skill Training
- 1. CONFIDENTIAL
- 2. CONFIDENTIAL RICHARD LOWENTHAL Managing Partner The Game Agency
- 3. CONFIDENTIALCONFIDENTIAL About Us TGA is an award-winning digital agency and software development studio. Engage Using the power of play, we create experiences to drive awareness + retention. Educate We capture people’s attention and keep them actively engaged with fun and relevant content. Analyze We measure usage and outcomes to optimize game effectiveness, maximize campaign success, & provide actionable next steps. THE GAME AGENCY
- 4. CONFIDENTIAL 13 YEARS OF GAME-BASED TRAINING Custom Games Turn-Key Games
- 5. CONFIDENTIALCONFIDENTIAL IN THIS SESSION WE WILL REVIEW Why Game-Based Training 1 2 3 4 Where Serious Games Are Being Used How To Design Branching Paths 2 Examples of Branching Paths
- 6. CONFIDENTIAL WHY GAMES? GAMES ENGAGEoffer a fun and safe spaces to learn, practice, fail, and ultimately master critical skills simulate real-world situations 1 2 3 4 require real-time decisions provide instant feedback track knowledge & behaviors
- 7. CONFIDENTIAL ALIGNING A GAME WITH YOUR OBJECTIVE IDENTIFYING fast paced quick recall and response testing with right and wrong responses SOFT SKILLS responses • Estimate • Explain • Infer • Interpret • Predict • Relate VISUALIZING cause-and-effect based on decisions (good, bad, best) • Calculate • Change • Connect • Empathize • Relate • Solve CATEGORIZING puzzles, challenges, solution driven experience • Appraise • Categorize • Classify • Compare • Conclude • Prioritize DESCRIBING simulated, immersive environments, free roaming, and collaborative • Anticipate • Assemble • Construct • Design • Invent • Recognize GameSkills retain specific details without knowing what to pay attention to beforehand • Categorize • Find • Identify • Memorize • Recall • Recognize
- 8. CONFIDENTIAL WHY SOFT SKILLS? @ GOOGLE 7 OF 8 MOST IMPORTANT HIRING SKILLS ARE SOFT SKILLS
- 9. CONFIDENTIAL GOOGLE WANTS THEIR EMPLOYEES TO. . . Coach Communicate & Listen Be Intuitive Make Connections Empathize Think Critically Problem Solve 1 2 3 4 5 6 7
- 10. CONFIDENTIAL CAN SOFT SKILLS BE TAUGHT? Yes. Not only can one teach soft skills but by doing so, companies can realize substantial ROI
- 11. CONFIDENTIAL THE BEST WAY TO TEACH SOFT SKILLS GAMES! SERIOUS
- 12. CONFIDENTIAL SERIOUS GAMES: ALL SHAPES, SIZES & TOPICS Construction RetailHealthcare Transportation TelecommunicationsFinance
- 13. CONFIDENTIAL BUT, DO THEY WORK? … YES Source: National Training Laboratories 5% 10% 20% 30% 50% 75% 90% LECTURES READING AUDIO / VISUAL DEMONSTRATION DISCUSSION PRACTICE TEACHING PASSIVE LEARNING ACTIVE LEARNING
- 14. CONFIDENTIAL WHAT ARE POPULAR SERIOUS GAMES? PATHS BRANCHING
- 15. CONFIDENTIAL LET’S TALK ABOUT BRANCHING PATHS Story Driven Multiple Decision Points Unique Experiences
- 16. CONFIDENTIAL BRANCHING PATHS GO BEYOND GAMES… Choose Your Own Adventure (old media) Bannersnatch (new media)
- 17. CONFIDENTIAL BEST PRACTICES BRANCHING PATHS MAKING EFFECTIVE
- 18. CONFIDENTIAL BEST PRACTICES relatable scenarios, settings, characters and challenges, make it easy for learners to get into the game Tell A Story Great
- 19. CONFIDENTIAL CHOICES SHOULD BE MEANINGFUL Request Summary Report Hang up on Bo Throw Coffee on Computer
- 20. CONFIDENTIAL LIMIT THE NUMBER OF CHOICES Ask for the Senior Business Analyst contact Get a junior BA to review the summary End the call Ask for a summary report follow up via email Ask for a brief of the summary on this call Schedule another meeting to go over the summary report
- 21. CONFIDENTIAL KEEP TEXT SHORT & DIALOGUE BELIEVABLE So Jeremy, on page seven of the report in section 5a, you list the need to mix component A with component B when the correct protocol clearly states that this might be way too much text for one answer. And to then duplicate this text over and over for each choice will make people fatigued from reading so much text. If you find that having this much text is needed for choices, maybe branching narrative isn’t the best tool for teaching this particular content.. Kind of like how when people put a ton of text on a slide. Like a presentation is not the format for a white paper and it is even worse when a presenter will just read the text off the slide in a monotone voice during the afternoon.
- 22. CONFIDENTIAL FEEDBACK = WHAT HAPPENS IN THE GAME Sorry I can’t right now, I have another meeting in 3 min!
- 23. CONFIDENTIAL SAVE DETAILED FEEDBACK FOR THE END GAME OVER Nice Try When you were on a call you did this thing. And because of that you couldn’t do that thing which lead to this outcome. In addition you did this which made the client upset because of that.
- 24. CONFIDENTIAL DON’T LET DESIGN DISTRACT LEARNERS
- 25. CONFIDENTIAL MAPPING OUT THE EXPERIENCE Flow Chart or Spreadsheet
- 26. CONFIDENTIAL AVOID THE PINETREE PATTERN Where suboptimal choices lead to the ending Let learners explore and turn bad choices into good ones
- 27. CONFIDENTIAL AVOID TOO MANY BRANCHES This leads to too much content
- 28. CONFIDENTIAL REDUCE CONTENT NEEDED This leads to too much content
- 30. CONFIDENTIAL Doctors ● Complex patients ● Electronic charts ● Long hours and on call ● High performers ● Exponential information ● Short attention span ● Less learning time ● Stress and burnout THE AUDIENCE
- 31. CONFIDENTIAL ● Fun and engaging ● Practice in safe space ● Visual information ● Bite-size ● Replayable ● Competitive WHY GAME-BASED TRAINING?
- 32. CONFIDENTIAL ● Soft skills ● Deductive reasoning ● Communication skills ● Simulation ● Scoring ● Rationales WHY BRANCHING PATHS? A C C E B B D D G F
- 34. CONFIDENTIAL WHAT ARE YOUR CAREER PRIORITIES? Pay it Forward 1 2 3 4Develop Mentor Relationship Improve Public Speaking Develop Brand Statement Self Promotion 5 6 7 8Invest Time In Relationships Become a Mentor Asking & Receiving Feedback Enhance Risk Talking 9 10 11 12Take Advantage of Training Difficult Conversations Emotional Intelligence (EQ)
- 35. CONFIDENTIAL HOW DID YOU PRIORITIZE YOUR TIME?
- 36. CONFIDENTIAL EXPLORING REAL WORLD SITUATIONS The organization needs someone to organize and lead the Summer Interns and this time seems to be your turn.What do you do? OptionA Yes, you love the idea and you don’t want to say no to your boss OptionC Yes and co lead the work with your good colleague Option B You say no, this looks like something others will not recognize Mixed message, ignores potential visibility Takes more time and additional planning
- 37. CONFIDENTIAL HOW DID YOUR PRIORITIES CHANGE?
- 40. CONFIDENTIAL Richard Lowenthal Managing Partner, The Game Agency richard.lowenthal@thegameagency.com (310) 863-8107 Thank You!
- 41. CONFIDENTIAL