Hands-on Lab: Get a Jumpstart on CA Service Management's New Jaspersoft Report Engine
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The document discusses CA Service Management's new Jaspersoft reporting engine. It provides an overview of the technology change from the previous CA Business Intelligence 4.1 to the new Jaspersoft reporting technology, CA Business Intelligence Jaspersoft Reports Server 6.2. It outlines some of the key benefits of the new technology, including being lightweight, easy to use and administer, and supporting complex reports and dashboards. It also describes the out-of-the-box report content available, recommended learning resources, and demo sessions at the CAWorld conference.
Hands-on Lab: Get a Jumpstart on CA Service Management's New Jaspersoft Report Engine
- 1. Hands-on Lab: Get a Jumpstart on CA Service Management's New Jaspersoft Report Engine Amy Chenard – Sr Principal Engineering Services Architect - CA Technologies Rajeev Kumar – Director Product Management - CA Technologies AMX30E AGILE MANAGEMENT
- 2. 3 © 2016 CA. ALL RIGHTS RESERVED.@CAWORLD #CAWORLD For Informational Purposes Only Terms of this Presentation © 2016 CA. All rights reserved. All trademarks referenced herein belong to their respective companies. The content provided in this CA World 2016 presentation is intended for informational purposes only and does not form any type of warranty. The information provided by a CA partner and/or CA customer has not been reviewed for accuracy by CA.
- 3. 5 © 2016 CA. ALL RIGHTS RESERVED.@CAWORLD #CAWORLD Agenda WHAT’S NEW IN CA SERVICE MANAGEMENT REPORTING? JASPERSOFT REPORTING TECHNOLOGY OUT-OF-THE-BOX CONTENT HANDS-ON LAB QUESTIONS 1 2 3 4 5
- 4. 6 © 2016 CA. ALL RIGHTS RESERVED.@CAWORLD #CAWORLD Reporting Technology Change CA Business Intelligence 4.1 (CABI; SAP Business Objects) – Effective April 1, 2016 CA stopped distributing CABI 4.1 – CABI 4.1 has been removed from CA Service Management download packages – Existing Customers (prior to April 1) will continue to receive support for CABI 4.1 until December 31, 2018 CA Business Intelligence JasperReports® Server r6.2.0 for CA Service Management (CABI 6.2) – The default reporting technology packaged with CA Service Management – Currently available for download from CA Support Online – Includes out-of-the-box content
- 5. 7 © 2016 CA. ALL RIGHTS RESERVED.@CAWORLD #CAWORLD Why CABI 6.2? Built on TIBCO Jaspersoft business intelligence (BI) technology Light-weight embeddable BI tech stack Easy to set up and administer Easy–to-use self-service BI Supports creation of complex reports and dashboards Multi-tenant architecture OLAP analysis
- 6. 8 © 2016 CA. ALL RIGHTS RESERVED.@CAWORLD #CAWORLD Out-of-the-box Report Content 32 reports in the current release; examples include: Business Value Dashboards CA Service Desk Manager Reports Service Demand – Incidents Active Requests Aging for Status Operational Effectiveness Active Request List SCA Service Desk Manager Reports Active Requests at Weeks End Active Change Orders Aging Request List Active Change Orders Aging by Priority for Category Request List by Organization Active Change Orders Aging by Priority for Groups Request List by Priority Active Change Orders Aging by Priority for Status Request List by Request Area Active Incidents Total Volume of Requests Active Incidents Aging Urgency Summary by Customer Active Incidents Aging for Groups CA Service Catalog Reports Active Incidents Aging for Incident Areas Request Overview Active Incidents Aging for Status Invoice Details Active Problems Aging Activer Users KPI Report CA IT Asset Manager/CA Asset Portfolio Management Reports Active Requests Aging In-scope Owned Assets Not matched to Discovery Records Active Requests Aging for Groups Discovered assets not matched to any owned assets Active Requests Aging for Request Areas Owned Asset overview
- 7. 9 © 2016 CA. ALL RIGHTS RESERVED.@CAWORLD #CAWORLD Reporting Content in CABI 6.2
- 8. 10 © 2016 CA. ALL RIGHTS RESERVED.@CAWORLD #CAWORLD Reporting Content in CABI 6.2
- 9. 11 © 2016 CA. ALL RIGHTS RESERVED.@CAWORLD #CAWORLD CABI 4.1 to CABI 6.2 Migration CABI 4.1 is supported until December 31, 2018 Customers can plan in-house migration CA Services engagement Community Ideation
- 10. 12 © 2016 CA. ALL RIGHTS RESERVED.@CAWORLD #CAWORLD Learning Resources CA Service Management DocOps Wiki CA Education courses TIBCO Jaspersoft online learning portal CA Service Management community
- 11. 13 © 2016 CA. ALL RIGHTS RESERVED.@CAWORLD #CAWORLD Recommended Sessions SESSION # TITLE DATE/TIME AMX31E Hands-on Lab: Building Advanced Dashboards with Xtraction for CA Service Management 11/15/2016 at 10:15 am AMX19S Case Study: Going from Zero to 100 in ITSM Without a Seat Belt at Michigan State University 11/16/2016 at 12:45 pm AMX10S Case Study: ITSM - Process Automation at Cerner: We’re all in! 11/17/2016 at 3:00 pm
- 12. 14 © 2016 CA. ALL RIGHTS RESERVED.@CAWORLD #CAWORLD Must See Demos Service Desk & Support Analyst xFlow Experience Software & Hardware Asset Management Request Management & Self-service Management Insights – Reporting & Dashboards
- 13. 15 © 2016 CA. ALL RIGHTS RESERVED.@CAWORLD #CAWORLD Questions?
- 14. 16 © 2016 CA. ALL RIGHTS RESERVED.@CAWORLD #CAWORLD Stay connected at communities.ca.com Thank you.
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