Hands-On Lab: Get the Most Out of Your Network Performance Metrics With Innovative Visualizations and Adaptive Dashboards
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The document outlines a presentation from CA World 2016 on enhancing network performance metrics through customized dashboards in CA Performance Management 3.0. It emphasizes the importance of visualizations for various user groups and covers key performance indicators and metrics relevant to improving end-user experiences. Additionally, it discusses the design and layout of dashboards, along with strategies for optimizing reporting and data visualization.
Hands-On Lab: Get the Most Out of Your Network Performance Metrics With Innovative Visualizations and Adaptive Dashboards
- 2. 2 © 2016 CA. ALL RIGHTS RESERVED.@CAWORLD #CAWORLD © 2016 CA. All rights reserved. All trademarks referenced herein belong to their respective companies. The content provided in this CA World 2016 presentation is intended for informational purposes only and does not form any type of warranty. The information provided by a CA partner and/or CA customer has not been reviewed for accuracy by CA. For Informational Purposes Only Terms of this Presentation
- 4. 4 © 2016 CA. ALL RIGHTS RESERVED.@CAWORLD #CAWORLD Agenda DASHBOARDS FOR WHO? MTTR – FASTER BETTER IN CONTEXT LAYOUT AND DESIGN KPIS AND THE 8 METRICS THAT MATTER MOST 1 2 3 4
- 7. 7 © 2016 CA. ALL RIGHTS RESERVED.@CAWORLD #CAWORLD Need for Metrics and Predictive Analytics Across the Organization – Ensuring great end user experiences Dennis - Executives and LOB Owners Bill - Network Transformation Team Sally - Network Planning Team • Make network investment decisions • Track the business initiatives and success • Evaluate and justify new technologies • Track success of implementations • Determine new way to leverage the existing network investment • Design and deploy build-outs and upgrades • Track success of implementations • Y.1731, IPSLA, QoS • Track utilization • Request changes and build-outs based on predictions • Backhaul Links/Augments/Metro-E Rings • Conduct deep triage • Manage problems • Set thresholds and events • Identify QoS issues, watch for discards • Identify anomalies, manage incidents/workarounds • Proactively address trends and/or escalate Cindy - Capacity Management Team Rob - Operations Levels 1 & 2 Joe - Operations Levels 3 &4 Randy - Engineering
- 8. 8 © 2016 CA. ALL RIGHTS RESERVED.@CAWORLD #CAWORLD Get More Out of Your Metrics – Overlay Similar Metrics Consider this Approach as You Design Dashboards Load • Connections • Sessions • Operations Inputs Latency • Landing • Login • Transactions • Network • Back-end * Taken from Wilson Mar – Making Development Test Reporting Less Expensive 03/12/15 Elastic {ON} Tour Processing Ratios • HTTP 200/all • Error/Event • Memory/user Queues • Login Waiting • Server Waiting • DB Waiting Available RAM • App Servers • Backend Servers • Test Servers Percentages • CPU/Server • Free Space Outputs Rate/Second • Hits • Errors • Swapping Data Throughput • NetScalar/F5 • bps Network • Storage
- 9. 9 © 2016 CA. ALL RIGHTS RESERVED.@CAWORLD #CAWORLD Performance Center Single Pane View Reporting Participating data sources that synchronize device related items and element information to Performance Center § CA Performance Management Data Aggregator § CA Network Flow Analysis § CA Application Deliver Analysis § CA Unified Communications Monitor § CA eHealth views and reporting § CA Spectrum event processing only… Note: CA eHealth is not a Report Information Base (RIB) as the approach leverages a integration SOAP API. Multi-Domain Dashboard and On-Demand Reporting
- 10. 10 © 2016 CA. ALL RIGHTS RESERVED.@CAWORLD #CAWORLD Dashboard Types § Inventory pages • High-level information to identify managed items and groups of items - Groups and sites, devices and servers, interfaces, device components, elements § Summary pages • High-level information, such as averages from groups of managed items; often provide a drill-down path to more detailed, related pages from a selected item context § Context pages • Provide specific, focused performance or status data from a narrow context, such as a single router or server; these pages are available as drill-down links or tabs from summary dashboards Categories of Dashboards Are Available by Default or Through Customization
- 11. 11 © 2016 CA. ALL RIGHTS RESERVED.@CAWORLD #CAWORLD Dashboard/View Visualization Types Available Views to Be Customized to Meet Customer Needs § Table for grid aggregate data § Calendar heat chart § Pie chart (combined pie and table) § Gauge for threshold dissemination § Gauge/table (combined) § Trend/table (combined) § Trend/stacked chart § Horizontal/side-by-side bar chart § Multi-view (mini-trend charts) § Multi-trend (trends rendered on the same chart) § Scorecard severity health table and trend grids § Dynamic trend chart (flexibility to render trend display) § On-demand for the ability to generate live reports
- 12. 12 © 2016 CA. ALL RIGHTS RESERVED.@CAWORLD #CAWORLD On-Demand Reporting Visualization Types Multiple Visualization and Aggregation Options § Chart with multiple metrics § Chart per metric § Chart per item with multiple metrics § Chart per metric with multiple items § Table with multiple metrics § Table per item with multiple metrics § Summary table/chart by metrics § Summary table/chart by items
- 21. 21 © 2016 CA. ALL RIGHTS RESERVED.@CAWORLD #CAWORLD Reorder Context Tabs – Follow the Click Path
- 22. 22 © 2016 CA. ALL RIGHTS RESERVED.@CAWORLD #CAWORLD Reorder Context Tabs – Follow the Click Path
- 23. 23 © 2016 CA. ALL RIGHTS RESERVED.@CAWORLD #CAWORLD Choose Your Own Adventure – Custom Context Pages
- 24. 24 © 2016 CA. ALL RIGHTS RESERVED.@CAWORLD #CAWORLD FW Connections Stats – Context Tab Views § Layout 1x2x1 § Views – Custom View – Infrastructure Management – IM Horizontal Bar Chart (Device) – FW Connection Stats – Dynamic Views – IM On-Demand/Multi-Metric Trend Report – FW Connection Stats – Custom View – Infrastructure Management – IM Multi-Trend(Device) – IM Multi-Trend -> FW Connection Rate – Avg – IM Trend Device -> FW Connections Avg – Devices – Calendar Heat Chart – Reachability (don’t do this) – Devices – Calendar Heat Chart – Percent Memory Utilization (don’t do this)
- 26. 26 © 2016 CA. ALL RIGHTS RESERVED.@CAWORLD #CAWORLD Custom View – Infrastructure Management – IM Horizontal Bar Chart (Device) – FW Connection Stats
- 27. 27 © 2016 CA. ALL RIGHTS RESERVED.@CAWORLD #CAWORLD Dynamic Views – IM On-Demand/Multi-Metric Trend Report – FW Connection Stats
- 28. 28 © 2016 CA. ALL RIGHTS RESERVED.@CAWORLD #CAWORLD Custom View – Infrastructure Management – IM Multi- Trend (Device)
- 31. 31 © 2016 CA. ALL RIGHTS RESERVED.@CAWORLD #CAWORLD Enhanced Summary Statistics Table That Provides Greater Reporting Flexibility CA PM Summary Statistics views provide a powerful analytical view into key performance metrics. The analytics provided within those views should be driven off of the analytic options for each metric. § Summary statistics views will now include the configured percentile metrics for all of the selected metrics § Users can chose to hide/show percentiles by selecting the columns to view in the rendered report
- 32. 32 © 2016 CA. ALL RIGHTS RESERVED.@CAWORLD #CAWORLD Multi-Metric Scorecards Can Reflect Aggregate Health Based on Multiple Metrics CA Performance Management scorecards provide a great overview of the health of individual or grouped items based on user defined thresholds § Now in CA Performance Management 3.0, users can select up to 5 metrics for including in our new multi-metric scorecard § Users can define individual thresholds on a per metric basis § Limited to a single metric family in CA Performance Management 3.0
- 34. 34 © 2016 CA. ALL RIGHTS RESERVED.@CAWORLD #CAWORLD Custom Dashboards Out-of-the-box dashboards do not always meet your requirements § Not all metric families/metrics reported • User requirements – Temporary for troubleshooting – Report on a specific set of items/group of items (e.g. : devices in a region/site, devices by type, devices by application) Expression Group (Tied to a Metric Family) Custom metric families § Requires the creation of a custom dashboard with custom views
- 38. 38 © 2016 CA. ALL RIGHTS RESERVED.@CAWORLD #CAWORLD Get More Out of Your Metrics – Overlay Similar Metrics Consider This Approach as You Design Dashboards Load • Connections • Sessions • Operations Inputs Latency • Landing • Login • Transactions • Network • Back-end * Taken from Wilson Mar – Making Development Test Reporting Less Expensive 03/12/15 Elastic {ON} Tour Processing Ratios • HTTP 200/all • Error/Event • Memory/user Queues • Login Waiting • Server Waiting • DB Waiting Available RAM • App Servers • Backend Servers • Test Servers Percentages • CPU/Server • Free Space Outputs Rate/Second • Hits • Errors • Swapping Data Throughput • NetScalar/F5 • bps Network • Storage
- 39. 39 © 2016 CA. ALL RIGHTS RESERVED.@CAWORLD #CAWORLD Eight Metrics that Matter Most Network § Packet loss § Latency Shared detric § Data transfer time • Network = Driven high due to increase in packet loss and/or latency • Server = Driven high due to reduced TCP receive window causing delays • Application = Pause after beginning of DTT while app retrieves data • Averaged volumes Server § Unresponsive sessions § Refused sessions § Server connection time Application § Server response time § Application turns
- 40. 40 © 2016 CA. ALL RIGHTS RESERVED.@CAWORLD #CAWORLD Network Metrics that Matter Most – Packet Loss/Latency Outputs – interfaces into the network/device/QoS § Packet loss – errors/discards § Latency § Jitter (VoIP/video) § Utilization and packets/second Inputs – interfaces out off the network/device/QoS § Packet loss – errors/discards § Latency § Jitter (VoIP/video) § Utilization and packets/second Processing § Router CPU/memory These Are the Metrics on the Network that Impact End-User Performance
- 41. 41 © 2016 CA. ALL RIGHTS RESERVED.@CAWORLD #CAWORLD Final Lab § Modify your groups • Create input/output groups § Modify your dashboard • Copy the views • Tie your views to the groups
- 42. 42 © 2016 CA. ALL RIGHTS RESERVED.@CAWORLD #CAWORLD Stay connected at communities.ca.com Thank you.
- 43. 43 © 2016 CA. ALL RIGHTS RESERVED.@CAWORLD #CAWORLD DevOps – Agile Ops For more information on DevOps – Agile Ops, please visit: http://cainc.to/wYXSg6