What is a PNL? Business Metrics for Learning Professionals
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Koreen Pagano emphasizes the importance of aligning learning metrics with business metrics to demonstrate return on investment for training programs. She advocates for measuring success through performance metrics rather than traditional learning metrics, focusing on what businesses value: speed, cost-effectiveness, and quality. Pagano encourages professionals to understand their specific business context and communicate effectively using relevant metrics.
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What is a PNL? Business Metrics for Learning Professionals
- 1. Koreen Pagano Director, Product Management, lynda.com at LinkedIn Author of Immersive Learning @koreenpagano Tweet today’s session #SU310 #ATD2015 http://learningintandem.com What’s a PNL? Business Metrics for Learning Professionals
- 2. ROI Return on Investment $ Training $$$
- 3. not BIG data
- 4. Return on Investment What do you want in return? More money Less cost
- 8. Time in training. Courses completed. Passing scores. Number of attempts.
- 9. What do you value? Fast. Cheap. Good.
- 14. 80% common business success metrics. 20% snowflake metrics.
- 19. For each person... How do you measure success?
- 21. Learning metrics should match business metrics. Know what kind of snowflake you are. Speak the language of the business (metrics that matter).
- 22. Thank you. @koreenpagano koreen@lynda.com www.learningintandem.com www.lynda.com My book is available at the ATD Store or td.org/immerse!