Hcl and MS @MOE
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This document discusses Singapore's highly ranked education system and a new citizen experiences initiative between the Ministry of Education and HCL. It notes that Singapore was ranked 1st in quality of education by the Global Competitiveness Report and 4th among 45 education systems by McKinsey for performance on international assessments. The citizen experiences initiative aims to create transparent and intelligent management of citizen issues, provide avenues for effective interfacing between parents, teachers, and staff with the Ministry of Education, and improve citizen confidence in resolution of cases.
Hcl and MS @MOE
- 1. Together we can change
- 3. 30,000 TeachersStudents50,000 ParentsTouching a millions citizens
- 4. Singapore ranked 1st in quality of educational system- Global Competitiveness Report 2010-2011Singapore identified as one of the world’s best-performing school systemsSingapore ranked 4th among 45 education systems- McKinsey Report, published November 2010- Progress in International Reading Literacy Study (PIRLS) 2006- -Programme for International Student Assessment (PISA) 2009- Trends in International Mathematics and Science Study (TIMSS) 2007Singapore students ranked amongthe top in Reading, Mathematics and ScienceSingapore students ranked amongthe top in Mathematics and ScienceTouching a millions citizensCreating experiences for a millions citizens
- 5. Citizen Experiences by MoE & HCL : broad objectivesCitizen InterfacingCitizen Confidence and transparencyTransparency and Intelligent management of issues to create a system whichCitizens are confident inAvenues for parents, teachers, staff to interface with the MoE in an easy,fast and effective manner1.3.MoE’s vision of ‘One MoE’– an integrated system covering all schools, staff and parents under MoEAvenues for parents, teachers, staff to Effectively interface with the MoE2.4.Improve Citizen confidence in resolution of cases in a judicious and timely manner Transparent and Intelligent management of citizen consumer issues
- 6. Child Lee has been getting sick oftenEARLIERDon’t want their child to be ‘pointed and cornered’
- 7. Complaints from parents on “Anonymous” – but tracked mode TodayComplaints taken seriously and tracked <system based>
- 11. More importantly…. ‘Healthy children…Happy parents’ ……..A self correcting system ……..