Hcl and MS @NEA
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The document discusses a strategy to empower citizens and improve citizen experiences through a mobile app called "Click2Change". The app allows citizens to submit photos with descriptions of issues in their neighborhood like pollution, noise, or infrastructure problems. Advanced algorithms then automatically classify and route the data to the appropriate government department to address. The goals are to give citizens a voice in decision making, provide instant feedback, and create a holistic view of citizen issues to prioritize responses through participative governance.
Hcl and MS @NEA
- 1. Together we can change
- 2. Citizen Experiences by NEA & HCL : broad objectivesCitizen Collaboration1.Participation in decision making Of forums to increase involvementand raise concerns/complementsInvolve and strengthen citizen collaboration with NEA2.360-degree view/collaboration of citizen customers to their needs/concernsCitizen Communication3.'Environment intelligence' to Changing Trends: Citizens as a source4.Holistic view of citizen issues and prioritizationAvenues to communicate between NEA and citizens and be duly informed
- 3. Have you come across these…
- 4. Can you make a change?Don’t know
- 5. Together we can change
- 6. Click2changeEmpowering responsible citizens with a touch
- 8. Simply click an image
- 9. Add a description to it
- 10. Geo-information and Timestamp are automatically captured
- 11. Submit
- 15. OUR STRATEGYAuto-capture of informationAdvanced Algorithms to process the dataAuto-allocation to the right dept.
- 18. Instant Feedback
- 19. Empowered Citizens PollutionPollutionDustDustPollutionNoiseNoiseNoiseDustDustDustShaking of neighbourhoodOnlyincident view – noHOLISTIC VIEW, no Citizen viewDustDustDustDustDustNoisePollutionPollutionNoiseNoiseNoise of concrete enginePollutionNoise of concrete engineWater loggingNoise
- 20. DustPollutionPollutionDustDustPollutionNoiseNoiseDustNoiseNoiseDustNoiseSite 1 has quite a few complaints increasing by the day and needs priority attention”: HOLISTIC VIEWDustDustShaking of neighbourhoodDustDustDustNoisePollutionPollutionNoiseNoiseNoise of concrete enginePollutionNoise of concrete engineWater loggingNoise
- 21. DustDustPollutionPollutionPollutionDustDustPollutionNoiseNoiseNoiseDustDustNoiseNoiseNoiseDustDustNoiseNoiseSite 1 has quite a few complaints increasing by the day and needs priority attention”: HOLISTIC VIEWA sensitive citizenDustDustDustShaking of neighbourhoodDustDustDustDustDustNoisePollutionPollutionNoiseNoiseNoise of concrete enginePollutionNoise of concrete engineWater loggingNoise
- 22. Clark Quay- Bus Shelters and LinkwaysPunggol- Park-EventsPunggol- StreetlightsPunggol- StreetlightsDover- Park-EventsPunggol- Cruelty to AnimalsPunggol- Cruelty to AnimalsPunggol- Bus Shelters and LinkwaysPunggol- Bus Shelters and LinkwaysKhatib- StreetlightsAng Mo Kio- Public TransportPunggol- Park-EventsPunggol- Park-EventsDover- StreetlightsPunggol- Water Supply MattersvWoodlands- Roadside Greenery (For fallen branches) Punggol- Park-EventsPunggol- Park-EventsFerrer Park- Park-EventsPunggol-Public TransportPunggol-Public TransportBukit Batok- Cleanliness, Public Health, Sanitation Khatib- StreetlightsKhatib- StreetlightsPunggol- Park-EventsPunggol- Park-EventsKhatib- StreetlightsPunggol- StreetlightsPunggol- StreetlightsPunggol- Stray Dogs and Cats– StreetlightsPunggol- Stray Dogs and Cats– StreetlightsPunggol- StreetlightsPunggol- StreetlightsDover- Park-EventsYishun- Pollution and Construction NoiseA heap with no Underlying intelligenceBukit Batok- Bus Shelters and LinkwaysPunggol- StreetlightsPunggol- StreetlightsYishun- Cleanliness, Public Health, Sanitation Dover- Park-EventsAng Mo Kio- Public TransportPunggol- StreetlightsPunggol- StreetlightsDover- Park-EventsPunggol- StreetlightsPunggol- StreetlightsClementi- Water Supply MattersPunggol- Public TransportClark Quay- Bus Shelters and LinkwaysAng Mo Kio- Public TransportPunggol- Stray Dogs and CatsPunggol- Stray Dogs and CatsPunggol- StreetlightsPunggol- StreetlightsKhatib- Stray Dogs and CatsPunggol- Public TransportPunggol- Public TransportKhatib- StreetlightsFerrer Park- Water Supply MattersPunggol- Pollution and Construction NoisePunggol- Pollution and Construction NoiseDover- StreetlightsKhatib- StreetlightsClementi- Water Supply MattersKhatib- StreetlightsBukit Batok- Bus Shelters and LinkwaysPunggol- StreetlightsQueenstown- Food HygieneKhatib- StreetlightsDover- Park-EventsAng Mo Kio- Public TransportPunggol- Park-EventsClementi- Stray Dogs and CatsKhatib- StreetlightsDover- Park-EventsKhatib- StreetlightsAng Mo Kio- Public Transport
- 23. increased mosquito complaintsIncreased waterloggingProactive steps based on system intelligence to prevent impending Dengue fever, watershed etc.Citizen collaboration as a source of intelligence
- 24. Together we can change