Hkacx2 a unit 3 part 3

HKACX2A Unit 3:
The Four
Communication
Styles

Introduction
We all have different communication styles.
 These do not exist independently, but rather
co-exist in every person.
 One styles = dominant in a person;
 depending on the surroundings and
situation.

Director
This style is driven by two things:
 The need to get things done.
 The need to control.

How to communicate with a Director
 Be clear, brief, fast, and precise. Be well-prepared to
provide solutions to their problems.
 Skip the small talk and get down to business.
 Highlight key points. Avoid going into too much detail.
 Find out their goals and provide options with clear costs
and benefits.
 Supply concrete data to back up claims of progress.
Show how goals have been obtained.

Socialiser
Most people love socialisers. They are
fun to be around, always make others
laugh, and they thrive on being the
centre of attention. Charismatic and
energetic, they always want to be where
the action is.

How to communicate with a Socialiser
 Take time to build a relationship and socialise
with them.
 Create a fun, lively atmosphere with new and
diverse elements.
 Help them make a list of priorities, but try to
skip the unimportant details and boring
material.
 Put everything down in writing.
 Be slow to criticize them. Instead, motivate
them with praise.

Thinker
 This communication style is very analytical and
geared toward problem-solving.
 Thinkers are usually slow decision-makers
 Before taking a specific route, they do their
homework by weighing pros and cons and
looking at problems from every angle.

How to communicate with a Thinker
 Avoid too much small talk and socialising.
 Go slow and give them time and space to think
things through.
 Be well-prepared to answer their questions
thoroughly with precise data.
 Put everything down in writing.
 Make good on your promises.

Relator
 Of the four communication styles, this one is the
most people-oriented.
 Relators are warm, nurturing individuals who
value interpersonal relationships above all other
things.
 Peacemakers by nature, they often avoid
conflicts and confrontations.

How to communicate with a Relator
 Be patient and show sincere interest in them as a
person.
 Build a relationship and learn more about their
personal lives before getting down to business.
 Be warm and inviting. Focus on their feelings.
 Don’t ever push them into a corner to get what
you need.

Hkacx2 a unit 3 part 3

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Hkacx2 a unit 3 part 3