How Leaders Can Support Lean Using Leader Standard Work with GoLeanSixSigma.com
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The document presents a webinar by Tracy O'Rourke on how leaders can support lean practices through leader standard work, which includes activities like huddles, process walks, and task boards. It emphasizes the importance of leaders in building a continuous improvement culture and highlights best practices such as mentoring, making problems visible, and fostering a blame-free environment. The content is designed to provide practical lean and six sigma resources to enhance problem-solving skills in organizations.
How Leaders Can Support Lean Using Leader Standard Work with GoLeanSixSigma.com
- 1. How Leaders Can Support Lean Using Leader Standard Work Presented By Tracy O’Rourke VP, Content Development at GoLeanSixSigma.com
- 2. Our Expert: Tracy • VP, Content Development at GoLeanSixSigma.com • Began Process Improvement career at GE where earned Black Belt • UCSD & SDSU Instructor: Lean Enterprise and Lean Six Sigma Master Black Belt Courses • MBA from Pepperdine University • BA in English Literature from San Francisco State University
- 3. How To Interact • Raise your hand • Ask a question • Answer polls
- 4. Let’s Interact! Where are you from? Share your location in the Questions area in your Control Panel!
- 5. Who Is GoLeanSixSigma.com? GoLeanSixSigma.com makes it easy for everyone everywhere to build their problem-solving muscles. We provide the most practical, easy to understand and enjoyable Lean and Six Sigma resources available.
- 6. We’ve Helped People From…
- 7. Today’s Agenda • What Leader Standard Work is • Why everyone benefits from Leader Standard Work • Key Lean Leader Responsibilities • 3 Components of Leader Standard Work • Huddles • Leader Process Walks • Task Boards
- 8. A set of daily/weekly actions tools and behaviors that leaders apply to build and sustain a continuous improvement culture What is Leader Standard Work?
- 9. Leader Standard Work Tools • Huddle Meetings: A daily stand=up meeting for team communication, collaboration and updates • Leader Process Walks: Going to where the work occurs to understand the process and identify improvement opportunities • Task Boards: A visual management tool to track Leader actions related to supporting a Lean culture • Process Performance Boards: A process scorecard for your team incorporating safety, quality, cost and delivery • A3 Problem-Solving: Strengthening employees problem-solving muscle and documenting the problem-solving process • A3 Coaching: Leaders coaching employees to build the problem- solving muscle
- 10. Many organizations try to add practices and tools on top of existing management routines and thinking Why Leader Standard Work?
- 11. Making Problems Visible In the question window, answer: “What happens in your organization When problems are made visible?
- 12. Thawing the Frozen Middle
- 13. Leader’s Responsibilities • Grow your people • Be a mentor, not a hero • Use the Socratic Method – “ask, don’t tell” Commit To Building The Problem-Solving Muscle POLL: What type of leader behavior is most prevalent in your organization?
- 14. Leader’s Responsibilities § Recognize and discourage behaviors that create a hunt for the guilty § Refuse to allow the placement of blame § Focus on the process not the people § Recognize and acknowledge the behaviors we want § Encourage calculated risk- taking § Make process problems visible Create A Blame-Free Environment
- 15. Leader’s Responsibilities “Culture is created by what is tolerated and promoted.” – Dr. Henry Cloud POLL: Are your leaders intentional about the culture that is being created in your organization? Build An Intentional Culture
- 16. Today: Leader Standard Work Tools
- 17. Huddle Meetings
- 18. Huddle Benefits
- 20. Leader Behavior During Huddles
- 21. What Is A Leader Process Walk?
- 24. Why Leader Process Walks?
- 25. More Questions Leaders Ask
- 26. Leader Behavior During Process Walks
- 27. Process Walk Worksheet • A help tool to walk the process • Appreciate and be respectful of workers • Show interest in the process • Build knowledge of the process Click here to download this free template from our website
- 28. Task Boards
- 30. Task Card for Huddle Meetings
- 32. Using Task Cards for Monitoring
- 33. Today We Covered • What Leader Standard Work is • Why everyone benefits from Leader Standard Work • Key Lean Leader Responsibilities • 3 components of Leader Standard Work • Huddles • Leader Process Walks • Task Boards POLL: Which of these tools have you seen Leaders in your organization implement?
- 34. Q&A
- 35. Getting Started Learn more by starting some more training! • Yellow Belt training is FREE at GoLeanSixSigma.com • Green Belt Training & Certification • Black Belt Training & Certification • Lean Training & Certification
- 36. Upcoming Webinars Register Today at GoLeanSixSigma.com/webinars We’ll select upcoming webinars based on your feedback, so please share your feedback on the survey at the end of close of this webinar.
- 37. Just-In-Time Podcast Tune in at GoLeanSixSigma.com/cafe for the latest Lean Six Sigma news, easy ways to apply Lean Six Sigma and interviews with process improvement leaders like you!
- 38. Thank you for joining us! More Questions? Ask us at contact@goleansixsigma.com! Click here to download free tools, templates, inforgraphics and more!