How StubHub Got Its Projects In-Line with QuickBase
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The document discusses how StubHub streamlined its project management through Quickbase, addressing previous challenges such as disorganized workflows and missed deadlines. Key improvements included faster project delivery, better workload management, and enhanced internal communication achieved through third-party integrations. Overall, the adoption of Quickbase facilitated a more efficient and transparent project management process.
How StubHub Got Its Projects In-Line with QuickBase
- 2. How StubHub Got Its Projects in Line with QuickBase Genre: adoption and roll-out Dennis Kang & Benjamin Buday Partnerships Project Manager, StubHub.com
- 4. #EMPOWER2015 Benjamin Buday Sales Engineer, Intuit QuickBase • From Boston, Massachusetts • Two years with Intuit QuickBase • Trains, builds proof-of-concept apps • May have seen/heard him on QuickBase webinars! A few notes from Dennis: • Benjamin is a QuickBase Ninja • He is a famous QB Instructor • After this presentation he’ll be available to take selfies for just $10
- 5. #EMPOWER2015 Benefits - Automation – Sped up the process, less time chasing after projects - 3rd Party Tool integration made QB more robust - Different methodology to prioritization, workload management, and scoping - Setting up projects to be efficiently triaged
- 6. #EMPOWER2015 Activity Introduce You • Get into groups about 4 and introduce yourselves • Name / Company / Role / Favorite food
- 7. #EMPOWER2015 ① UC Davis – Sociology ② Crazy Career path ③ 2007 – Found my calling – Project Management ④ 12/12/12 – First day at StubHub Introductions - Dennis
- 8. #EMPOWER2015 ① How many of you have bought from StubHub? ② World’s largest ticket marketplace ③ All transactions covered by our FanProtect Guarantee ④ Partnered w/ over 60 teams in the NFL, MLB, NBA, NHL, MLS, & NCAA. Also includes ESPN, AEG, Tickets.com & Paciolan
- 9. #EMPOWER2015 ① Introductions ② Process Challenges ③ Solutions ④ What we built ⑤ Conclusion Agenda
- 11. #EMPOWER2015 Activity Introduce You • Describe your process • Who has the most dysfunctional process • Volunteer the worst process (<30 seconds) • Prize!!!
- 12. #EMPOWER2015 StubHub’s Creative Process/Infrastructure • Sharepoint… • No standardized project/file names • No file storage structure • No consolidated location for files • Poor workflow • Endless revisions • Could not find anything • Missed deadlines were the norm • No insight / transparency • No workload management • Scope creep
- 13. #EMPOWER2015 Other Challenges • A LOT of stakeholders • “not my job” – Partnerships Project Manager • Required a robust solution in order to get buy-in
- 14. #EMPOWER2015 Got to work • Requirements Gathering • Features • Proof of Concept • Go through the flow
- 15. #EMPOWER2015 The search for a perfect PM Solution
- 16. #EMPOWER2015 ① Approval engine ② Clear annotation ③ APIs ProofHQ 56% faster project delivery for quicker speed- to-market Streamlined proofing reduces time spent managing reviews by an average of 59% Rework resulting from proof revisions reduced by 29%, from 3.9 to 2.8 revisions Over 80% of online proofing users indicated improvement of internal communications around proofs
- 17. #EMPOWER2015 Quick Approvals Status (Approved or Changes Required) automatically changes Quickbase Status API integration through 3rd party developer (Qnect) Proofing can be done without a PHQ or QB account The Integration
- 19. #EMPOWER2015 QB Number (unique identifier) Request Type: Copy only / Design only / Copy+Design FastPath – Indicates <2 week turnaround The Submission Form
- 20. #EMPOWER2015 Meets bi-weekly (2xs/week) Fast Path Projects triaged by dedicated person Go over current projects, workload, and assign new projects E-mail notifications go out to designers Prioritization Meeting
- 21. Demo
- 22. #EMPOWER2015 Priority Score Workload Prioritization / Scoping
- 23. #EMPOWER2015 Priority Score = Business impact * Effort * Feasibility Workload - 6 hours per day (2 hours for rework, administrative, bathroom breaks) Prioritization / Scoping
- 24. #EMPOWER2015 In Summary Adopted because of: - QB + Integration with ProofHQ got buy in - Ability to create/modify prototypes often and quickly - Reporting gave flexibility and insight - Project Management advantages: - Automating status changes key - Birds eye view gave quick updates - Scoping / Prioritization helped
- 25. Q&A
- 26. #EMPOWER2015 Lastly - Contact information for my 3rd party integrator is claude@qunect.comect.com - Questions or comments: denkang@stubhub.com - Don’t forget, selfies with Ben $10 in the back denkang@stubhub.com