How to become a better listener | Talent Connect 2016
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The document focuses on effective listening strategies and self-awareness for improving communication skills within a professional context. It emphasizes the importance of understanding various listening purposes, identifying personal weaknesses, and applying specific actions to enhance listening in different scenarios. Additionally, it provides action plans and examples to support personal development in high-impact listening.
How to become a better listener | Talent Connect 2016
- 1. Current Indiana University, Team Performance Previous Lynda.com, Indiana University Human Resources Education University of Indianapolis – School of Business Profile https://www.linkedin.com/in/tatiana-kolovou-0435a65 Email tatianak@indiana.edu Tatiana Kolovou Senior Lecturer at Indiana University Bloomington, Indiana l Education Management
- 2. Image Courtesy of the US Army
- 9. Writing Reading Speaking Listening Television Radio CDs Telephone Email Internet Janusik and Wolvin, 2009
- 10. Janusik and Wolvin, 2009
- 11. “We have two ears and one mouth so that we may listen twice as much as we speak.” Epictetus, Greek Philosopher
- 15. How many bedrooms? Why was the move happening? Does Tatiana have a good relationship with her staff? Did Tatiana seem stressed?
- 17. Purpose #2: Seeing the Big Picture
- 19. Purpose #4: Attending to Subtle Cues
- 22. Action Plan Choose which is most important to you and which is your weakest listening purpose.
- 23. Do I need to act on this information now or later? What information do I need in order to act? Listen to the weather. Can you recall daily temperatures for the week? Take notes next time someone gives you task-specific instructions. Self-Awareness Questions Action Plan
- 24. Action Plan Choose which is most important to you and which is your weakest listening purpose.
- 25. How will this matter in five years? How would I explain this to someone outside the organization? Attend a lecture and describe the speaker’s KEY ideas. Self-Awareness Questions Action Plan
- 26. Action Plan Choose which is most important to you and which is your weakest listening purpose.
- 27. Is this a good idea or not? Is this information credible, accurate, recent? Where’s the line between fact and subjectivity? Listen to a political debate and identify flaws in the arguments of BOTH speakers. Be skeptical when information seems implicitly correct. Self-Awareness Questions Action Plan
- 28. Action Plan Choose which is most important to you and which is your weakest listening purpose.
- 29. What can I see that I can’t hear? When does appearance reflect choice? What information leaks out of others unintentionally? Watch television with the volume off. Try to follow the story. Turn the volume back on to see if you were close. Attend a party and attempt to identify couples. Self-Awareness Questions Action Plan
- 30. Action Plan Choose which is most important to you and which is your weakest listening purpose.
- 31. How does the speaker feel? How would you feel in the speaker’s place? Why is the speaker’s emotion reasonable and good? Paraphrase the emotion as well as the content of a friend who is venting to you. Avoid attempting to solve your friend’s problems. Your utility is in connection. Self-Awareness Questions Action Plan
- 38. Personal Space
- 42. Speakers! The listener is your boss. A colleague has upset you at work. Vent your frustrations without damaging relationships. Use your most persuasive non-verbals. Partner Activity Scenario
- 43. Partner Activity Scenario Before June 1st After June 1st Face the Screen Turn Your Back SpeakerListener
- 44. Listeners! Give the speaker your best non-verbals, clarifiers, eye contact, and verbal interjections. Make an effort not to become distracted! Partner Activity Scenario
- 45. Action Plan Choose which is most important to you and which is your weakest presence skill.
- 48. The prefrontal cortex, the brain's control center, must work harder to force itself not to process any strong verbal stimuli…The more cognitive work required to screen out unwanted input, the fewer…resources remain for the task at hand. And the longer you try to concentrate amid competing distractions, the worse your performance will be. - Dr. Robert Desimone, Director of the McGovern Institute for Brain Research at MIT in an article by Sue Shellenbarger in The Wall Street Journal
- 50. Listening Bias How many assumed that Prof. Smith was a woman? That Prof. Smith was American? That Prof. Smith spoke to a business audience? That Prof. Smith was a scientist? How many interpreted silence as a negative?
- 55. Action Plan Which is the easiest to avoid? Which one will you need to work on?
- 57. Three situations when you need High-Impact Listening™ Three things you will do differently on Monday
- 59. Current Indiana University, Team Performance Previous Lynda.com, Indiana University Human Resources Education University of Indianapolis – School of Business Profile https://www.linkedin.com/in/tatiana-kolovou-0435a65 Email tatianak@indiana.edu Tatiana Kolovou Senior Lecturer at Indiana University Bloomington, Indiana l Education Management
- 60. List of Figures: Throughout: https://upload.wikimedia.org/wikipedia/commons/thumb/e/e9/Linkedin_icon.svg/2000px- Linkedin_icon.svg.png Slide 1: https://upload.wikimedia.org/wikipedia/commons/thumb/0/01/LinkedIn_Logo.svg/1280px- LinkedIn_Logo.svg.png; https://pixabay.com/p-304896/?no_redirect (public domain) Slide 2: https://upload.wikimedia.org/wikipedia/commons/d/d0/Louis_entering_Kallimarmaron_at_the_1896_Athens_Ol ympics.jpg; https://commons.wikimedia.org/w/index.php?curid=6517570 image by Badseed (CC); http://www.publicdomainpictures.net/pictures/160000/velka/ironman-runner-training.jpg; https://pixabay.com/static/uploads/photo/2015/02/27/17/43/weights-652486_960_720.jpg; https://pixabay.com/static/uploads/photo/2014/04/16/06/46/girl-325399_960_720.jpg; https://www.flickr.com/photos/familymwr/5115357756/ image provided by the US Army; All images culled from public domain aggregation websites (Creative Commons, Google Image + filters) and labeled “free for reuse with modification” or “free for commercial use.” Image attribution below. All fonts are free for commercial use. Screen captures of Benton Sans are © The Font Bureau and are used per Indiana University’s licensing agreement. GrutchShaded is © Steve Gruson, 2008. Deftone Stylus was created by Ray Larabie, ©1999-2012 Typodemic Fonts. Pastelaria is © Eduardo Recife, 2002 www.misprintedtype.com (screen capture). Creative Commons license: https://creativecommons.org/licenses/by/2.0/legalcode
- 61. Slide 3: https://www.flickr.com/photos/oregonstateuniversity/14044963397/, image by Oregon State University; Slide 4: https://www.flickr.com/photos/feverblue/5652913122/, image by Will Keightley (cropped); https://www.flickr.com/photos/ontask/6168070331/, image by Lena (cropped); https://www.flickr.com/photos/byrnessite/5792643786/, photo by Tom Byrne (cropped); https://www.flickr.com/photos/kwarz/14296826765/, image by Zeifaenger.at (cropped) Slide 5: Image © James B. Storey, Team Performance, 2016. Slide 6: https://www.flickr.com/photos/brittanystevens/13947832357/, image by Brittany Stevens Slide 7: https://www.flickr.com/photos/tom-margie/1273286308/, image by Insomnia Cured Here; https://www.flickr.com/photos/streetcarl/14629623570/, image by “Ben” Slide 8: https://www.flickr.com/photos/esthervargasc/9657863733/, image by Esther Vargas Slide 11: https://www.flickr.com/photos/miller_center/5840212844/, image by the Miller Center Slide 12: https://en.wikipedia.org/wiki/File:Epictetus.png Slide 13: https://upload.wikimedia.org/wikipedia/commons/5/57/Mathematical-equations-and-charts-on- blackboard_xl.jpg, image by junkimediasaus
- 62. Slide 16: https://www.flickr.com/photos/degelia/6894587439/, image by Cameron Degelia; https://www.flickr.com/photos/wackystuff/14931244568/, image by “wackystuff”; https://www.flickr.com/photos/atoach/1845092602/, image by Tim Green; stress ball Image ©James B. Storey, Team Performance, 2016 Slide 17: Image © James B. Storey, Team Performance, 2016. Pictured: Mark Richard’s Fishboy, 1994. Slide 18: https://www.flickr.com/photos/118925895@N07/12822542593/, image by NASA (public domain) Slide 19: Image © James B. Storey, Team Performance, 2015 Slide 20: https://commons.wikimedia.org/wiki/File:TNC-172_Kennedy-Nixon_First_Presidential_Debate,_1960.webm, Public Domain, Title 17, Chapter 1, Section 105 of the US Code Slide 21: https://www.flickr.com/photos/donnieray/13987991829/, image by Donnie Ray Jones (cropped) Slide 34: https://www.flickr.com/photos/imagesbywestfall/3989426622/, image by Greg Westfall (cropped); https://en.wikipedia.org/wiki/Headline#/media/File:NYTimes-Page1-11-11-1918.jpg, image by The New York Times (public domain); http://www.publicdomainpictures.net/view-image.php?image=5383, image by Vera Kratochvil (public domain) Slide 35: https://commons.wikimedia.org/wiki/File:IP_Phone_2007-4.JPG, image by James38 Slide 36: Image © Christi Walton, 2016 (used by permission)
- 63. Slide 37: https://upload.wikimedia.org/wikipedia/commons/3/38/Obama_listening_to_LaHood_at_FEMA_HQ_meeting_2012- 10-31.jpg, The White House, Public Domain; https://upload.wikimedia.org/wikipedia/commons/thumb/5/5e/Barack_Obama_listens_during_a_meeting_with_Se cretary_of_State_Hillary_Rodham_Clinton_and_Chief_of_Staff_Rahm_Emanuel_at_Blair_House.jpg/, The White House, Public Domain Slide 38: https://www.flickr.com/photos/29725557@N00/3692622705/, image by amandabanana87 (cropped, font overlay) Slide 39: http://static.kremlin.ru/media/events/photos/big/O6FYQ9AEmXSMtzjIAhVvelA3gLSTozdw.jpg, image courtesy Russia (state media, labeled for re-use) Slide 40: https://www.flickr.com/photos/seeminglee/3990049531, painting by See-Ming Lee (stretched); https://www.flickr.com/photos/gagilas/15178131014/, image by Petras Galigas (cropped); https://pixabay.com/en/abstract-art-pattern-background-397234/, image by wobogas (cropped), Public Domain; https://upload.wikimedia.org/wikipedia/commons/b/b4/Vassily_Kandinsky,_1913_-_Composition_7.jpg, painting by Vassily Kandinsky (1913), Public Domain. ; https://upload.wikimedia.org/wikipedia/commons/thumb/6/66/SMPTE_Color_Bars.svg/2000px- SMPTE_Color_Bars.svg.png, WikiCommons (cropped) Slide 41: https://www.flickr.com/photos/jamesalmond/4591869543/, image by James Almond Slide 42: https://www.flickr.com/photos/jk_too/4547161363/, image by Jiung Kang Too (cropped)
- 64. Slide 43: https://www.flickr.com/photos/psd/3149878971/, image by Paul Downey (cropped) Slide 48: https://www.flickr.com/photos/dierkschaefer/2961565820/, image by Dierk Schaefer Slide 49: https://www.flickr.com/photos/tiagonicastro/2447226527/, image by Tiago Nicastro Slide 50: https://upload.wikimedia.org/wikipedia/commons/1/18/FEMA_-_39463_- _Microphones_at_the_podium.jpg, FEMA, Public Domain Slide 56: https://www.flickr.com/photos/jose_mmj/7592259952/, image by Jose M Martin Jimenez (cropped); https://www.flickr.com/photos/handwrite/5729103174/, image by VHD (cropped); https://www.flickr.com/photos/fabolous/8627113727/, image by Patrik Theander (cropped); https://www.flickr.com/photos/rejik/11061940035/, image by –Reji (cropped); https://www.flickr.com/photos/marycunningham/379760083/, image by cornflakegirl_ (cropped); https://www.flickr.com/photos/matthewbland/3214420282/, image by Matthew Bland (cropped); https://www.flickr.com/photos/orinrobertjohn/1421702697/, image by Orin Zebest (cropped)