This document discusses how to optimize legal operations using ServiceNow. It outlines challenges with current legal operations such as excessive back-and-forth collaboration and decreased productivity. The document proposes combining ServiceNow with Aavenir Contractflow to create frictionless workflows that increase collaboration, reduce contractual risks, and store data on ServiceNow. This boosts productivity and increases legal response velocity by improving workflows for requesting, collaborating, approving, managing, and amending contracts.