HR in TTSL
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The document summarizes Tata Teleservices' internship program. It discusses the company's performance management system, recruitment and selection process, employee training policies, and methods for employee engagement. Tata Teleservices aims to empower Indians to connect with the world affordably through its mobile and fixed line services. The performance management system focuses on target setting and quarterly reviews to drive employee performance. Recruitment involves searching online job portals and conducting tests and interviews. Training needs are identified through self-assessments, and engagement occurs through communication channels, rewards, and recognition programs.
HR in TTSL
- 1. Internship Program in Tata Tele-ServicesNavil SharmaUma Pandey
- 2. “The Way of Living”CCustomerCentricCRResponsibility for Results RIInitiative with SpeedISSelf Confidence with ConsentSPPassion for AchievementP
- 3. Incorporated in 1996Pioneer of CDMA 1x technology platform in IndiaLaunched mobile operation in January – 2005 – “TATA INDICOM”Market leader in the fixed wireless telephony market with its brand “WALKY”Network 'Least Congested' in India - by the Telecom Regulatory Authority of India.Presence in GSM space – TATA DOCOMOTATA DOCOMO – Pioneer the per-second tariff optionCustomer base – 58 million Tata Teleservices Limited
- 4. Flow of the PresentationPerformance Management SystemRecruitment and SelectionJoining FormalitiesTraining Need Recognition PolicyEmployee EngagementReward and RecognitionCommunication
- 6. Performance ManagementPerformance management is the process of creating a work environment or setting in which people are enabled to perform to the best of there abilities.The system is designed to:Create AlignmentDrive ConsistencyBuild TransparencyCreate opportunities to realize full potential
- 8. Pre – Launch Process Annual Business Plan finalized through corporate business planning session.These plans will be cascaded in departments/ regions/ circles/ teams. Introduction to the New Performance Management SystemHighlight Key ChangesIntroduction to last years PMS champions.Process Awareness SessionTarget Setting
- 9. Data Verification SheetAppraisee Ashish JainHR Administration Bharsha RoyEmployee No. 3800082Date of joining 12/05/2008Department GradeM5Circle CorporateLocation MumbaiAppraiser (CA1) Rabeen SinghReviewer Arun KumarType of Assessment SheetH2Type of Assessment SheetAppraiser (CA2) Start Date End Date 1/10/200931/03/2010Also mention the Data to be corrected(only in case of incorrect data) Agreed and SubmittedData Incorrect & ExitIn case of incorrect data, enter the details to be corrected in the comment box and click on “Data Incorrect & Exit”If the employee details are correct then click on “Agreed and Submitted”
- 10. Individual Performance and Development FeedbackAgenda:KPIs: Selection and closure on KPIs for every performance period.Weights: Assigning weightages to each selected KPI for each performance period.Targets: Assign target to each selected KPI for each performance period.P Goals: Discussion around competencies, ICBs and Development plan.
- 11. Quarterly / Mid Year Assessment & Feedback
- 12. 1Corporate HR TeamLaunch Quarterly/Half Yearly Performance Assessment Process 52Agree or Disagree in discussion modeAppraiseeEnter Achievement on each KPIADView achievement and comments on each KPI and edit if required
- 13. Document strengths and areas of improvement
- 14. Review KPIs, weights and targets for the next performance period4Direct Appraiser3Indirect AppraiserView achievement on each KPI and add comments if any6Reviewer Reviewer discusses and lock Achievement for the performance period
- 15. Year End Appraisal & Feedback
- 16. 1Corporate HR TeamLaunch Final Performance Assessment Process52Agree or Disagree in discussion modeAppraiseeEnter Achievement on each KPIAD4Direct AppraiserView achievement and comments on each KPI and edit if required
- 17. Give P Rating ( Competencies + ICBs)
- 18. Enter developmental plan3Indirect AppraiserView achievement on each KPI and add comments if any6Reviewer Reviewer discusses and lock Achievement for the performance period and P Rating for the performance cycle
- 19. Rating CalculationModeration Process:- Forced Distribution Process
- 20. Our ContributionFillersReminderProblem Solving – Data Verification
- 21. Recruitment and SelectionJob Description given by BU’s Head Search CVsJob PortalInternal ReferenceInternal Job PostingConsultancies CRISP TestBusiness Aptitude TestSecurity TestSelected CVs sent to BU Heads InterviewsBU HeadHR ManagerRegional HR Head
- 22. Our ContributionFulfilled various ‘JOB REQUIREMENT’. For example:Prepaid Sales (CMBU)Postpaid Sales (HNU)Ran Planning Sales and DistributionLearned using – “JOB PORTALS” (naukri.com, monster.com)
- 24. Training Need Identification1Self AssessmentIdentify Training NeedHR Identifies Training Need2Research for Internal or External Trainer Sends an alert mail to all the employeesMail sent to their respective headsReminder sent to all the employees before one weekPost - TestPre - TestTraining Efficiency / Improvement
- 25. Employee Engagement Definition : An "engaged employee" is one who is fully involved in, and enthusiastic about, his or her work, and thus will act in a way that furthers their organization's interests.Employee Engagement CommunicationReward and RecognitionHygieneSalary
- 26. CommunicationThere are different modes in the organization through which the organization stays connected with their employees. Some of them are:Town HallIntranetReward and RecognitionKem ChoCoffee with COO
- 27. Reward and RecognitionObjective: To create a framework for recognizing and rewarding contributions of individuals and teams. Institutionalize a culture of openness, transparency and meritocracy. Spotlight : On the Spot Recognition Star of the Month : Unit level BU/Function Recognition Super Stars : Town Hall Recognition Maestro : Achievers Recognition Premier League : National BU/Function Recognition Hall of Fame : National Recognition
- 28. VisionTrusted Service to 100 Million Happy Customer by 2011MissionTo Empower every Indian To Connect with the world Affordability.